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Credit Internet Tools presentation given at the Western Region Credit Conference 2010.

Credit Internet Tools presentation given at the Western Region Credit Conference 2010.

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  • In this session Dina will explore many ways to use the internet to save you time and increase productivity. Deanna will review websites that offer great credit information and show you how Credit Managers can best use these sites on the job. We’ll tour technologies that are hot now, and those to watch for in the future. They will point out the black holes lurking out there to suck you in and waste your valuable work time. Be prepared with your Internet war stories and triumphs. This interactive presentation will have you approaching your computer in a whole new way.
  • Credit Manager, Deanna Marcroft, CBA shows you how she uses the Internet to answer credit questions.
  • Google, Bing, Yahoo (search preferences) 411.com white/yellow pgs for address/phone Reverse Phone ($) Locate their website Critics & Consumers Spokeo, Facebook etc Government Resources: Secretary of State and jurisdiction (domestic or foreign entities) Taxing Authorities Business License or Fictitious Business Name Searches When established Does the address match (new & changes) Who are the principals Agent of service OFAC Lists
  • http://www.melissadata.com/lookups/ Rural locations USPS address verification (suite/apt etc) may not show info is missing          UPS distribution            MailBoxes Etc drop   Melissa.com - pink box shows some info is missing. Bing – lists several businesses at that location including MBE
  • Google Earth (look/see) Special Licenses (contractors, alarm installers, repair etc) Better Business Bureau online Edgar (SEC) Publicly Traded info i.e. financials Other vendors may reveal errors when they provide trade information Try searching LinkedIn for the company and its related contacts.
  • Customers Website: Does the address & phone match the application Is there a special license# About Us may describe the type of business, ownership, experience and philosophy Does this business deal in the types of products we are selling/tax issues May prevent identity theft http://www.archive.org/ How long ago was the website established Review earlier pages to see if info is consistent and how the business evolved. Has the address, phone or ownership changed Did the business model change
  • http://www.networksolutions.com/whois/index.jsp Who IS domain name Websites must be registered They must pay to block this info
  • http://www.experian.com/small-business/services.jsp Small Dealers Newer Businesses Does the address on the application match the Credit Bureau file Is there trade info available
  • anscers.com RFI – Request for Information Reach out to your Credit Group And the ability to reach out to other suppliers Easy and it saves time anscers RFI (Request for Information) is an evolution of the traditional phoning and faxing of credit ratings. Information is supplied faster, it's collated into an easy to read report, it's secure, and it takes much less effort to request and respond.
  • Google Finance Great for updated financial data on public companies. Connects to news stories, competitors, principals.
  • http://www.google.com/alerts Set up Alerts (Google) for news on new or existing customers. (limit volume and use “ ” ) Other news sources (ie local TV & newspapers online) interviews – (bragging) or they may uncover fires, thefts, store closings etc Business Journal online- news, SBA loans, suits, liens etc
  • http://www.pacer.gov/ Inexpensive or free Customer claims filed/filing – endless delays/multiple attorney retainers – not a stay until it’s filed. Case Info & Schedules Creditors Meeting Creditors List Status & 90 day preference (bd reserves) Discharged or Dismissed How much does it cost? Access to court documents costs $0.08 per page. The cost to access a single document is capped at $2.40, the equivalent of 30 pages. The cap does not apply to name searches, reports that are not case-specific and transcripts of federal court proceedings. By Judicial Conference policy, if your usage does not exceed $10 in a quarter, fees for that quarter are waived, effectively making the service free for most users. What info is available? PACER includes case and docket information for all district, bankruptcy, and appellate courts. PACER currently hosts 500 million case file documents. These are available immediately after they have been electronically filed. No other court system provides as rapid access to as much case information.
  • How are you using the Internet at work?
  • Great way to train online from NACM, Credit Research Foundation and the NACM Affiliates. Businesscreditlearningcenter.com Crfonline.org Nacm.org
  • Several sites aid you in establishing benchmarks for success. Cortera – Market trends NACM – Credit Management Index and monthly surveys Credit Research Foundation – Surveys Credit Management Association – monthly polls and quarterly Credit Confidence Survey Credit Today – monthly polls
  • Facebook Pages are created by companies, events, movements etc. They are a place for people to like the company, event etc. to gather and share information. Several NACM Affiliates and business credit service providers have Facebook Pages.
  • Networking in LinkedIn groups is beneficial for benchmarking, having credit questions answered and for advancing your career. There are about 12 groups on LinkedIn related to business credit and collections.
  • From CMA: Two free resources that have great value. Encyclopedia Of Credit and CMA Community. Encyclopediaofcredit.com CreditManagementAssociation.org – click on the Community link.
  • Extreme example of too many toolbars in Internet Explorer. You would never do this… would you?
  • Removing Toolbars Nothing eats up your screen real estate more than adding toolbars to Internet Explorer. During tech support calls we have seen screens with a small 3 to 4 inch scrolling window. All the other space is taken up by the multitude of toolbars that come with Explorer or add to Explorer. There is one for Bing, one for Google, one for Yahoo, antivirus programs have them etc. etc. Most are not necessary for display or installation. All, shrink your available workspace decreasing your productivity. For example, extra toolbars take up about an inch of my screen and install conflicting pop-up blockers and security features on top of what is already provided by Explorer. To turn these toolbars off, go to Tools – Toolbars – and de-select toolbars you do not want to display. I removed everything but the Menu Bar and the Command Bar. I gained an extra inch of productivity space and deleted conflicting security and pop up programs. Toolbars are a marketing tool for software companies. Almost every feature they provide is already provided in Explorer. Take some time to free yourself of toolbars and take control of your screen space.
  • Using human knowledge and computational knowledge search is getting Trekie. These search engines are way beyond Google, but very specific in their nature. You may not need to use them as often. When you do their information could be priceless.
  • Cloud computing is Internet-based computing, whereby shared resources, software, and information are provided to computers and other devices on demand. Cloud computing describes a new supplement, consumption, and delivery model for IT services based on the Internet, and it typically involves over-the-Internet provision of dynamically scalable and often virtualized resources. Source watblog.com
  • Alternatives to Microsoft Office that are great to your pocketbook and can do a better job in most cases. To prepare this presentation we used Google Docs to share the file and track edits.
  • Example of the CBS sports site on an iPhone. First screen is their actual website on the iPhone. Second is the mobile version of their website on the iPhone. Third is their iPhone app. More than four in 10 Americans say they “can’t live” without their mobile phone and and nearly half sleep with it nearby, according to a global mobile-phone survey from Synovate, which found that cellphones are increasingly becoming consumers’ “remote controls for life.” Avoid - sleeping with your phone.
  • “ It may be the most popular Internet browser in the world, but Microsoft’s Internet Explorer seems to have been condemned to suffer faint praise, especially when compared to the likes of Chrome and Firefox. Well, that seems to have ended, if the absolutely ecstatic response given to Internet Explorer 9 (IE9), whose beta went public yesterday, is any indication. The beta of the new IE is sleeker, faster, has a more minimalistic interface and supports graphics acceleration (in simple words, if you a graphics card, your browser will take advantage of it, giving you a better browsing experience). For those who keep complaining that IE hogs too much space, there is a performance monitor that keeps track of the plug-ins that might be dragging down your browser performance and gives you the option to shut them, letting your browser get up to speed. There are a whole lot of interface tweaks that make the browser look better than ever before and well, for the first time in our memory (and mine goes all the way back to 1995), Microsoft seems to have got the edge in the browser wars with Google and Mozilla.” Source: onlygizmos.com Note: ie9 only works of Windows Vista and 7 See it in action at beautyoftheweb.com
  • Chrome is one of the fastest most stable browsers I have used. You can have Chrome and Internet Explorer installed on your system at the same time. Since ie9 will only operate on Windows Vista or Windows 7 - Chrome is an excellent alternative for Windows XP users.
  • You have heard it a million times “back up your data”. Most of us do not heed the warning until we have been crushed by a hard drive failure. I was one of those, until I found Carbonite. Carbonite is a “set it then forget it” backup. You don’t need any hardware. Simply download the Carbonite software select the folders you want watched for backups, then Carbonite does the rest. The backups run incrementally throughout the day so that all your latest work, pictures etc are saved. I have used it twice to recover from hard drive failure and to transfer data to a new computer. It worked great each time. Best $55 bucks I spend each year.
  • Real time interactions – ala twitter, apps Location sharing – foursquare, facebook places Augmented reality – overlaying data on your environment – layar Content curation – personalization through friends Cloud Computing – Office Web Apps Convergence conundrum – task specific devices Social Gaming – FarmVille that pays Mobile payments – PayPalX and amazon, Square on iPhone Fame abundance, privacy scarcity – Warhol had it right Source: CNN – Pete Cashmore from Mashable


  • 1. Credit Internet Tools Dina Amadril, CMA & Deanna Marcroft CBA Sierra Select Distributors Inc NACM Western Region Credit Conference October 22, 2010
  • 2. Purpose and Resources
      • Due Diligence (prevent gigo)
      • Identity Theft & Fraud Prevention
      • Better Understanding of dealers
      • Skip Tracing
      • News & Alerts
      • Bankruptcy
      • Limitations
        • Low or No Cost resources
        • S taffing
        • Time
  • 3. Credit Applications & Resales Who What When Where How Why
      • Starts with a completed application
      • Sales person perspective/ has anyone visited the location
      • Is it legitimate - Authenticating Info
      • Early Fraud Detection
      • What products do they intend to buy and does that match their business model/resale issues
      • Who are they
      • What did they tell me and does it add up.
      • When did they really start and business structure
      • Where are they located
    •       How do I know it’s legit 
    •       &big/small/branch  
    •       beyond the routine
      • Why are they coming to us and what will they buy
      • Plus the GUT questions
  • 4. Due Diligence Misc Resources Who, What and Where
  • 5. Address Verification & nearby’s Where & What
  • 6. Other Sources Where & Who
  • 7. Website & Archives When and How
  • 8. Website Registry Who Where When
  • 9. Experian Free Search
  • 10. anscers RFI’s
  • 11.  
  • 12. Free Alerts & Media Sources Online
  • 13. Bankruptcy Searches - Pacer
  • 14. Many Other Uses
      • Resale verification, Tax publications & Requirements
      • Credit Networks and Tools
      • Legal research, pending legislation & Court records
      • Local, State and Federal government & economic issues
      • Export and Compliance guidelines
      • Dictionary, Acronyms, Calculators etc
      • Banking industry,prime rate, inflation & Consumer Price Index, Labor Board Statistics info
      • HR law & staff issues
      • Training resources – Finance, Accounting, Excel etc
  • 15. Online Credit Education
  • 16. Credit Benchmarking
  • 17. Networking - Facebook Pages
  • 18. Networking - LinkedIn Groups
  • 19. Free Resources From CMA
  • 20. Too Many Explorer Toolbars
  • 21. Removing Toolbars
  • 22. Star Trek Search
  • 23. Cloud Computing
  • 24. Microsoft Office Alternatives
  • 25. We Are All Going Mobile
  • 26. All Hail ie9
  • 27. Speed Up with Google Chrome
  • 28. Just Do It
  • 29. Trends for 2010 and beyond