Your SlideShare is downloading. ×
0
10th annual meeting
10th annual meeting
10th annual meeting
10th annual meeting
10th annual meeting
10th annual meeting
10th annual meeting
10th annual meeting
10th annual meeting
10th annual meeting
10th annual meeting
10th annual meeting
10th annual meeting
10th annual meeting
10th annual meeting
10th annual meeting
10th annual meeting
10th annual meeting
10th annual meeting
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

10th annual meeting

342

Published on

Published in: Business, Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
342
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. 10 th Annual Meeting Policies & Procedures June 07, 2010
  • 2. Speakers: Jerome Holloway Chief Financial Officer Lucinda Nguyen Vice President of Human Resources Anna Gurova Vice President of Communication Daffne Gavidia Chief Executive Office John Pineda Chief Operating Officer
  • 3. Overview: <ul><li>Harassment </li></ul><ul><li>Gossiping </li></ul><ul><li>Customer Service </li></ul><ul><ul><li>Internal </li></ul></ul><ul><ul><li>External </li></ul></ul>
  • 4. Workplace Harassment <ul><li>by </li></ul><ul><li>Lucinda Nguyen </li></ul><ul><li>Vice President of Human Resource </li></ul>
  • 5. Workplace Harassment <ul><li>Examples </li></ul><ul><ul><li>Verbal </li></ul></ul><ul><ul><li>Visual or non-verbal </li></ul></ul><ul><ul><li>Physical </li></ul></ul>
  • 6. Two types of harassment claim: <ul><li>Quid Pro Quo </li></ul><ul><li>Hostile Work Environment Harassment </li></ul>
  • 7. Effective Ways <ul><li>Anti-harassment Policy </li></ul><ul><li>Complaint Procedure </li></ul><ul><li>Distribution and Communication </li></ul><ul><li>Education </li></ul><ul><li>Supervisor Training </li></ul><ul><li>Investigating Complaint and Taking Appropriate Action </li></ul>
  • 8. Gossip in Workplace <ul><li>by </li></ul><ul><li>Anna Gurova </li></ul><ul><li>Vice President of Communications </li></ul>
  • 9. Gossiping in Workplace <ul><li>Is a form of violence. It can make people: </li></ul><ul><ul><li>Sad </li></ul></ul><ul><ul><li>Frustrated </li></ul></ul><ul><ul><li>Stressed </li></ul></ul><ul><ul><li>Depressed </li></ul></ul><ul><li>It can also lead to mental and emotional disorders. </li></ul>
  • 10. Some major consequences: <ul><li>Valuable employees may leave the company. </li></ul><ul><li>It drags down productivity. </li></ul>
  • 11. Effective ways to avoid being involved in gossips: <ul><ul><li>Is it true? </li></ul></ul><ul><ul><li>Is it harmless? </li></ul></ul><ul><ul><li>Is it necessary? </li></ul></ul><ul><li>How would I feel if someone said something about me? </li></ul><ul><li>How am I going to feel if I say or do the same thing? </li></ul>
  • 12. Customer Service <ul><li>by </li></ul><ul><li>Daffne Gavidia </li></ul><ul><li>Chief Executive Officer </li></ul>
  • 13. Customer Service <ul><li>Incentive Programs </li></ul><ul><li>Team Work </li></ul><ul><li>Main Goal: </li></ul><ul><ul><li>High quality customer service. </li></ul></ul>
  • 14. Internal Customer Service <ul><li>by </li></ul><ul><li>John Pineda </li></ul><ul><li>Chief Operating Officer </li></ul>
  • 15. Internal Customers <ul><li>Asset </li></ul><ul><ul><li>Employees </li></ul></ul><ul><ul><ul><li>As important as our external customers </li></ul></ul></ul><ul><ul><ul><li>Easy and successful. </li></ul></ul></ul>
  • 16. What does it take? <ul><li>High in communication. </li></ul><ul><li>Express your feelings and opinions to others. </li></ul><ul><li>Team work – processes and procedures. </li></ul><ul><li>Negotiate expectations. </li></ul><ul><li>Constant awareness. </li></ul>
  • 17. Internal Customer service <ul><li>Excellent internal customer. </li></ul><ul><li>Great external customer service. </li></ul><ul><li>Overall goal: </li></ul><ul><ul><li>To deliver high quality products and services. </li></ul></ul>
  • 18. Extra Credit Opportunity
  • 19. Thank You!

×