10th annual meeting

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10th annual meeting

  1. 1. 10 th Annual Meeting Policies & Procedures June 07, 2010
  2. 2. Speakers: Jerome Holloway Chief Financial Officer Lucinda Nguyen Vice President of Human Resources Anna Gurova Vice President of Communication Daffne Gavidia Chief Executive Office John Pineda Chief Operating Officer
  3. 3. Overview: <ul><li>Harassment </li></ul><ul><li>Gossiping </li></ul><ul><li>Customer Service </li></ul><ul><ul><li>Internal </li></ul></ul><ul><ul><li>External </li></ul></ul>
  4. 4. Workplace Harassment <ul><li>by </li></ul><ul><li>Lucinda Nguyen </li></ul><ul><li>Vice President of Human Resource </li></ul>
  5. 5. Workplace Harassment <ul><li>Examples </li></ul><ul><ul><li>Verbal </li></ul></ul><ul><ul><li>Visual or non-verbal </li></ul></ul><ul><ul><li>Physical </li></ul></ul>
  6. 6. Two types of harassment claim: <ul><li>Quid Pro Quo </li></ul><ul><li>Hostile Work Environment Harassment </li></ul>
  7. 7. Effective Ways <ul><li>Anti-harassment Policy </li></ul><ul><li>Complaint Procedure </li></ul><ul><li>Distribution and Communication </li></ul><ul><li>Education </li></ul><ul><li>Supervisor Training </li></ul><ul><li>Investigating Complaint and Taking Appropriate Action </li></ul>
  8. 8. Gossip in Workplace <ul><li>by </li></ul><ul><li>Anna Gurova </li></ul><ul><li>Vice President of Communications </li></ul>
  9. 9. Gossiping in Workplace <ul><li>Is a form of violence. It can make people: </li></ul><ul><ul><li>Sad </li></ul></ul><ul><ul><li>Frustrated </li></ul></ul><ul><ul><li>Stressed </li></ul></ul><ul><ul><li>Depressed </li></ul></ul><ul><li>It can also lead to mental and emotional disorders. </li></ul>
  10. 10. Some major consequences: <ul><li>Valuable employees may leave the company. </li></ul><ul><li>It drags down productivity. </li></ul>
  11. 11. Effective ways to avoid being involved in gossips: <ul><ul><li>Is it true? </li></ul></ul><ul><ul><li>Is it harmless? </li></ul></ul><ul><ul><li>Is it necessary? </li></ul></ul><ul><li>How would I feel if someone said something about me? </li></ul><ul><li>How am I going to feel if I say or do the same thing? </li></ul>
  12. 12. Customer Service <ul><li>by </li></ul><ul><li>Daffne Gavidia </li></ul><ul><li>Chief Executive Officer </li></ul>
  13. 13. Customer Service <ul><li>Incentive Programs </li></ul><ul><li>Team Work </li></ul><ul><li>Main Goal: </li></ul><ul><ul><li>High quality customer service. </li></ul></ul>
  14. 14. Internal Customer Service <ul><li>by </li></ul><ul><li>John Pineda </li></ul><ul><li>Chief Operating Officer </li></ul>
  15. 15. Internal Customers <ul><li>Asset </li></ul><ul><ul><li>Employees </li></ul></ul><ul><ul><ul><li>As important as our external customers </li></ul></ul></ul><ul><ul><ul><li>Easy and successful. </li></ul></ul></ul>
  16. 16. What does it take? <ul><li>High in communication. </li></ul><ul><li>Express your feelings and opinions to others. </li></ul><ul><li>Team work – processes and procedures. </li></ul><ul><li>Negotiate expectations. </li></ul><ul><li>Constant awareness. </li></ul>
  17. 17. Internal Customer service <ul><li>Excellent internal customer. </li></ul><ul><li>Great external customer service. </li></ul><ul><li>Overall goal: </li></ul><ul><ul><li>To deliver high quality products and services. </li></ul></ul>
  18. 18. Extra Credit Opportunity
  19. 19. Thank You!

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