Ch18

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Ch18

  1. 1. Chapter 18 Organizational Cultures and Cultural Diversity© SB InstitutE
  2. 2. 18.1 Learning ObjectivesAfter reading this chapter, you should be able to: • Describe the core elements of a culture • Compare and contrast four types of organizational culture • Discuss several types of subculture that may exist in organizations • Explain why managing cultural diversity is important and describe several activities required to manage it successfully© SB InstituE
  3. 3. 18.2 The Culture Iceberg •PracticesObservable •NarrativesElements of •LanguageCulture •Symbols •SocializationHidden •NormsElements ofCulture •Values •Assumptions© SB InstituE Adapted from Figure 18.1
  4. 4. 18.3 Framework of Types of Cultures Flexible Clan Entrepreneurial culture culture Formal Control Orientation Bureaucratic Market culture culture Stable Internal External Focus of Attention© SB InstituE Adapted from Figure 18.2
  5. 5. 18.4 Dimensions for Describing Industry CulturesEmployee-oriented: Results-oriented: Concern focuses on people Concern focuses on doing the work achievement of goalsParochial: Professional: Employees identify with Employees identify with organization type of work or professionOpen system: Closed system: Many types of people feel Type of person who fits is comfortable in organization narrowly specifiedLoose Control: Tight Control: Codes of conduct allow for Written and unwritten rules much variation among exert tight control over employees behavior© SB InstituE Adapted from Figure 18.4
  6. 6. 18.5 Organizational Goals for Managing Diversity Legal Compliance Creating a Creating Positive Economic Culture Value© SB InstituE
  7. 7. 18.6 Phases of Diversity Management Change Efforts Understanding the goals to be achieved Assessing the current organization and understanding its history Designing a strategic plan Implementing targeted change efforts Monitoring change and making adjustments© SB InstituE Adapted from Figure 18.6
  8. 8. 18.7 Components of Texaco’s Cultural Change Initiatives Recruitment and Hiring Identifying and Ensuring Fair Developing Treatment Talent Holding Improving Relationships managers with External accountable Stakeholders© SB InstituE Adapted from Table 18.2

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