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Content Management Systems in Norwegian libraries Anne-Stine Husevåg
<ul><li>2007: Bachelor, Library and Information Science
Worked with
Center for Studies of Holocaust and Religious Minorities
City of Oslo, Agency for Business Development Services
Biblioteksvar (Ask the Library)
2010: Master, Library and Information Science </li></ul>My background
Topic of my thesis The topic of my master thesis in  Library and Information Science  is about Content Management Systems ...
Content Management Systems CMS Manage work flow  Share stored data Simplify the publication of web content to web sites Su...
Research goals <ul><li>What kind of information is published on library web sites and how is it done?
What tasks are being performed?
What goals do the librarians want to achieve? </li></ul><ul>Is the CMS of today able to support the librarians in their wo...
Method Observations of work practice in its naturally occurring context,  supplied with discussion about the users’ daily ...
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Content Management Systems in Norwegian libraries - emtacl10

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Transcript of "Content Management Systems in Norwegian libraries - emtacl10 "

  1. 1. Content Management Systems in Norwegian libraries Anne-Stine Husevåg
  2. 2. <ul><li>2007: Bachelor, Library and Information Science
  3. 3. Worked with
  4. 4. Center for Studies of Holocaust and Religious Minorities
  5. 5. City of Oslo, Agency for Business Development Services
  6. 6. Biblioteksvar (Ask the Library)
  7. 7. 2010: Master, Library and Information Science </li></ul>My background
  8. 8. Topic of my thesis The topic of my master thesis in Library and Information Science is about Content Management Systems (CMS) in Norwegian libraries. The aim was to find out how librarians use CMS and what goals and workflows the CMS must support in order to be a good tool for those who work with web publishing in libraries.
  9. 9. Content Management Systems CMS Manage work flow Share stored data Simplify the publication of web content to web sites Submit content without knowledge of HTML Web site maintenance tool for non-technical administrators
  10. 10. Research goals <ul><li>What kind of information is published on library web sites and how is it done?
  11. 11. What tasks are being performed?
  12. 12. What goals do the librarians want to achieve? </li></ul><ul>Is the CMS of today able to support the librarians in their work or do they have to find workarounds and organize their work with other tools and systems? </ul>
  13. 13. Method Observations of work practice in its naturally occurring context, supplied with discussion about the users’ daily routines and work practice. Librarians from nine different libraries participated.
  14. 14. Results Top level goals Educating the public Promote the library and its services Help users make use of the service
  15. 15. Results Tasks related to the life cycle of the published information Produce Save Edit Approve Un-publish Update Archive Publish Delete
  16. 16. User goals: <ul><li>Publish information about an event
  17. 17. Publish news and important messages
  18. 18. Publish reviews of things that can be borrowed
  19. 19. Publish list of new items
  20. 20. Publish information about a collection
  21. 21. Publish a list of available information resources
  22. 22. Publish contact information
  23. 23. Publish statistics of library use
  24. 24. Compile and present information on a specific topic </li></ul>Results User goals and sub goals Sub goals: <ul><li>Log in
  25. 25. Upload a file
  26. 26. Insert an image
  27. 27. Insert a link
  28. 28. Insert a video clip
  29. 29. Add metadata </li></ul>
  30. 30. <ul><li>Manage users, handle permissions
  31. 31. Cataloguing
  32. 32. Retrieve data from the library catalog
  33. 33. Send out newsletters
  34. 34. Make information material
  35. 35. Guide users
  36. 36. Improve search functionality and add keywords </li></ul><ul><li>Communication with developers
  37. 37. Manage registrations for events in the library
  38. 38. Check for broken links
  39. 39. Perform and manage backups
  40. 40. Make the web site meet the Web Content Accessibility Guidelines from the Web Accessibility Initiative (WAI) </li></ul>Results Tasks solved manually/outside the CMS
  41. 41. Results Frustrations The web editors set of design rules (typography, use of quotation marks etc.) can not be integrated and must be remembered. Hard to publish documents from office applications in an integrated way. The format with headline/intro/body text is sometimes too long. Hard to make it look good! Function for re-use of data is time-saving. It would have been useful if the CMS could assist in writing correct references. Impossible to integrate data from the catalog.
  42. 42. Conclusions so far <ul><li>CMS are a part of a larger information infrastructure
  43. 43. We need better integration with both new and old technologies and systems
  44. 44. The CMS must be adjusted according to the librarians routines and work practice
  45. 45. Librarians need more flexibility as regards to what kind of content they can publish, but more standardization when it comes to presentation </li></ul>
  46. 46. Thank you for your time, feel free to ask questions! [email_address]
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