Ad net luc-van_landeghem_human_factor_lean

503 views
435 views

Published on

Lean Human Factor, Presentation of President of IIBLC - Lean, L. Van Landeghem, Seminar 11th may of AD-net

Published in: Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
503
On SlideShare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
20
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Ad net luc-van_landeghem_human_factor_lean

  1. 1. Seminar AD‐Net May 11th 2013© IIBLC® vzw 2013‐ All rights reserved 1Lean & HumanorUs and Them (P. Floyd)© International Independent Board for Lean Certification® 2008- All rights reservedLuc Van LandeghemPresident IIBLC®IIBLC® npaWhy and what?© International Independent Board for Lean Certification® 2008- All rights reserved
  2. 2. Seminar AD‐Net May 11th 2013© IIBLC® vzw 2013‐ All rights reserved 2Keys to success• Lean is implemented by people!– Need for common language– Need for structure (cfr. 6 Sigma approach)– Need for knowledge and skills– Need for recognition beyond backyard© International Independent Board for Lean Certification® 2008- All rights reservedLean certification• Need for certification– As Lean continues to gain more prominence, we fullyexpect our future annual studies to show increases inL tifi ti i t i j b tiLean certification requirements in job postings(Avery Point Group).– For Lean professionals seeking proof of knowledgeand skills– For companies seeking to recognise employees• Problem:– Need for INDEPENDENT certificationl© International Independent Board for Lean Certification® 2008- All rights reserved• Non commercial organisation• Developed by independent professionals– Need for European initiative– Need for standard– Need for programme beyond tools and techniques
  3. 3. Seminar AD‐Net May 11th 2013© IIBLC® vzw 2013‐ All rights reserved 3IIBLC®• General– Founded 2008• Independent– Not for profit organisation (private funds)– Content Committee• Academics and professionalsSt d d© International Independent Board for Lean Certification® 2008- All rights reserved• Standard– Book Of Knowledge (BOK)• Beyond tools and techniquesInternational201320132013© International Independent Board for Lean Certification® 2008- All rights reserved
  4. 4. Seminar AD‐Net May 11th 2013© IIBLC® vzw 2013‐ All rights reserved 4Lean certification programme• Build-up (progressive)Level Target group Ed level Test(s)Level Target group Ed. level Test(s)CGBL®CertifiedGreen Belt inLeanOperator/SupervisorTakes part inimprovementteamsHigh school-BachelorTheoreticalMultiplechoiceCBBL®CertifiedBl k B lt iMiddle mgt.Leadsi tBachelor-M tTheoreticalMult. choice© International Independent Board for Lean Certification® 2008- All rights reservedBlack Belt inLeanimprovementteamsMasteru t. c o cePracticalCChL®CertifiedChampion inLeanHigher mgt.“Leanmanager”Master-Master+TheoreticalMult. choicePracticalEvolution examsRun-in© International Independent Board for Lean Certification® 2008- All rights reservedRun-in
  5. 5. Seminar AD‐Net May 11th 2013© IIBLC® vzw 2013‐ All rights reserved 5Exams (Mar. 2013)© International Independent Board for Lean Certification® 2008- All rights reserved© International Independent Board for Lean Certification® 2008- All rights reservedUs and Them (P. Floyd)
  6. 6. Seminar AD‐Net May 11th 2013© IIBLC® vzw 2013‐ All rights reserved 6Quote 1• Driving this project, I have had the opportunity tomeasure the impact and the importance of the 4Cs:– Commitment, which was really a prerequisite for a successfulprojectproject– Major role of Communication, in order to reinsure people anddissipate any ambiguity– Involving people in the new process design /co-production hasbeen the key to make new process quickly and deployed andsustainable– Keeping consistency, was also very useful. The Executive Boardsupport and the regular and clear messages sent were keepingteam focused and engaged.© International Independent Board for Lean Certification® 2008- All rights reservedg g• As a conclusion, I would just say, this project for me wasexciting, engaging and source of substantial experiences.It has had visible and measurable effects for companybusiness. But, overall, I discovered that lean is aboutchange management, lean is about people.Quote 2• Listening is key in order not to lose anyti f i tsuggestion for improvement• I tried to let everyone express his ideas, andrespect between team members enabled todiscuss any kind of suggestions and toaccept or reject it without conflict between© International Independent Board for Lean Certification® 2008- All rights reservedaccept o eject t t out co ct bet eeteam members
  7. 7. Seminar AD‐Net May 11th 2013© IIBLC® vzw 2013‐ All rights reserved 7Quote 3• I clearly understood that in order to leadsuccessful projects people andsuccessful projects, people andcommunication management are far morecritical than technical details. I mean: if I don’tremember the formula for how many kanban Ineed, it’s quite simple to find it; but if I’m notable to deal with people issues or properly© International Independent Board for Lean Certification® 2008- All rights reservedmanage communication paths … the resultcan be a disaster, and there aren’t ready-to-use recipes to quickly recover!Agenda• People– Management– Employees• Process– Structure© International Independent Board for Lean Certification® 2008- All rights reserved– Tools/techniques– Sustainability
  8. 8. Seminar AD‐Net May 11th 2013© IIBLC® vzw 2013‐ All rights reserved 8Remember this?© International Independent Board for Lean Certification® 2008- All rights reservedPeople/Management• Need for knowledge of mission-vision– Rotations? HandoverRotations? Handover– Lean is NOT “the next quarter”– Lean is NOT “a menu”– Need for an improvement PLAN• Change of paradigm– Employees are part of the solutionC fid© International Independent Board for Lean Certification® 2008- All rights reserved– Confidence– Mgr. as coach• GEMBA walks• What can I do for YOU?
  9. 9. Seminar AD‐Net May 11th 2013© IIBLC® vzw 2013‐ All rights reserved 9People/Management• Continuous support– Put your money where your mouth is– Board meetings– Failure IS an option (©Mythbusters)BUT:Is management READY for the change?© International Independent Board for Lean Certification® 2008- All rights reserved• Is management READY for the change?– Necessary competences?– Formal education?People/Employees• Part of the processT i i• Training– Already acquired? (elsewhere?)– If/when necessary• Long-term program– Saturation?– Intimidation?© International Independent Board for Lean Certification® 2008- All rights reservedt dat o ?• Practice, practice, practice!– Visible results– Celebrate success
  10. 10. Seminar AD‐Net May 11th 2013© IIBLC® vzw 2013‐ All rights reserved 10Tips• Sometimes you better wait!!– < frustration< frustration– < “Chronicle of a Death Foretold” (G. Márquez)– < resistance next project• Think big/start small– Principle of the oil slick• Formula of the final result:© International Independent Board for Lean Certification® 2008- All rights reservedRs = Qs x AResults = Quality Solution x AcceptanceProcess/Structure• Who does what?S– Sponsor– Champion– Black Belt– Green Belt• Advantages:© International Independent Board for Lean Certification® 2008- All rights reserved– Clear for everybody– Part of the company structure• BUT: responsibility = authority
  11. 11. Seminar AD‐Net May 11th 2013© IIBLC® vzw 2013‐ All rights reserved 11Process/Tools & techniques• When needed• Local interpretation– It’s not about names!– Adaptation to local situation• Are not the start of the transformation!F t l d t h i© International Independent Board for Lean Certification® 2008- All rights reserved• Focus on tools and techniques– Why?– Formal education?Process/Sustainability• Standard work– SOP’s, checklist, ..., ,• New employees– This is how we do things– Role of HR department• Choice of “KPI” by management• Be proud!!– Celebrate every succes© International Independent Board for Lean Certification® 2008- All rights reservedCelebrate every succes– Show and tell• Clients• Suppliers• Others (visits)
  12. 12. Seminar AD‐Net May 11th 2013© IIBLC® vzw 2013‐ All rights reserved 12The most important© International Independent Board for Lean Certification® 2008- All rights reservedwww.iiblc.orginfo@iiblc.org© International Independent Board for Lean Certification® 2008- All rights reserved

×