A new kind of social contract is now in place.“By using this, you consent...”
‘Terms & conditions’• Distributed power, more signatories• Power = rights and responsibilities• Grounded in real life–interplay of humanity & technology• Dynamic, constantly evolving conditions...• Continuing conversation among signatories a basic condition driven by the new reality.
Users’ role• Rights (Terms of Service are not lip service)• Responsibilities (to stay civil, alert, educated)• Stakeholders & citizens (not just users, consumers)
Government’s role• “New regulatory layer” forming?• More collaborative, less punitive• Informed lawmaking, based on ongoing discussion with users, providers
Industry’s role• Privacy “baked in” to product dev’t• User and gov’t education• Transparency/disclosure• Informed and responsive customer service• NGOs as your “eyes and ears” as well as education partners