Ankur Chhajer - TQM


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Ankur Chhajer - TQM

  1. 1. TOTAL QUALITY MANAGEMENT. Presented by: Dipen Desai (15) Nirmal Parekh (30) Neemesh Sanghvi (38) Tejas Adhwaryu (01) Ankur Chhajer (09) Jay Saraf (39)
  2. 2. Quality <ul><li>“ Quality is defined as the totality of characteristics & features of a product or process which facilitates realization of given requirements.” </li></ul>
  3. 3. Total quality management (TQM) <ul><li>TQM is a approach to improve the effectiveness & flexibility of business as a whole. </li></ul><ul><li>TQM is way of organizing by involving everyone. </li></ul>
  4. 4. Evolution of TQM
  5. 5. The Deming Cycle or PDSA Cycle PLAN STUDY DO ACT
  6. 6. Examples of company practicing TQM Rane Brake Linings Amul Process Rejections Before 2.1% After 0.85% Sales per Employee $22,000 $40,000 Employee Suggestion 280 7,500
  7. 7. Contd….. Bharat Electronics.
  8. 8. Cause-and-Effect Diagram <ul><li>Used to identify potential causes for particular quality problem. </li></ul>
  9. 9. Control Charts <ul><li>Used to evaluate whether a process is operating within expectations. </li></ul>
  10. 10. Pareto Analysis <ul><li>Used to identify quality problems based on their degree of importance </li></ul>
  11. 11. CHECKLIST <ul><li>A Checklist is a list of common defects and the number of observed occurrences of these defects. </li></ul><ul><li>It is a simple and effective fact finding tool that allows the worker to collect specific information regarding the defects observed. </li></ul>
  12. 12. FLOWCHART <ul><li>A flowchart is a schematic diagram of the sequence of steps involved in an operation or process. </li></ul><ul><li>The aim of a flowchart is to communicate a sequence of processes identifying key decision points , inputs and outputs. </li></ul><ul><li>It is used to identify duplication of efforts or missing steps with a view to making the process more efficient. </li></ul>Flowchart Process Step Stop Start Decision
  13. 13. SCATTER DIAGRAM <ul><li>Scatter diagrams are graphs that show how two variables are related to one another. </li></ul><ul><li>They are used to test possible cause-effect relationships. </li></ul><ul><li>Positive </li></ul><ul><li>correlation </li></ul>(b) Negative correlation (c) Zero correlation y y y x x x
  14. 14. HISTOGRAM <ul><li>Histograms are bar charts that reveals the amount of variation that any process has within it. </li></ul>Process A Process B Process C Histogram
  15. 15. ADVANTAGES OF TQM <ul><li>Helps to face competition </li></ul><ul><li>Reduction in Customer complaints </li></ul><ul><li>Highly Motivated Personnel </li></ul><ul><li>Expansion and Diversification </li></ul>
  16. 16. DISADVANTAGES OF TQM <ul><li>Conservative Attitude of Indian Management </li></ul><ul><li>Master and Servant Relationship </li></ul><ul><li>Attitudes of Indian Society </li></ul>
  17. 17. <ul><li>TQM – Case of Real Enterprise Ltd. – A Toy Manufacturing Company </li></ul><ul><li>Quality Policy by 2000 </li></ul><ul><li>Implemented TQM 2001 </li></ul><ul><li>Quality Goal : “ To be a leader in quality and value of products and services” – by Mr. Joseph – President of REL </li></ul><ul><li>Issue : </li></ul><ul><li>Foreign goods were increasing their market penetration in India. </li></ul><ul><li>Especially Chinas goods were available at cheaper value but had high consistent quality. </li></ul><ul><li>Their Market share was dripping. </li></ul>
  18. 18. <ul><li>The way Out : </li></ul><ul><li>Developed a “ Triangle Model of 3 Legs“ </li></ul>Teamwork Performance Management Statistical Process Control Quality Circles , Employee Team Management. Performance is the key , KRA’s <ul><li>Watching process closely. </li></ul><ul><li>Standards Set. </li></ul><ul><li>Deviations were Rectified. </li></ul>
  19. 19. <ul><li>Conclusion : </li></ul><ul><li>Meeting Customer Requirements. </li></ul><ul><li>Reducing Development Cycle Time </li></ul><ul><li>Demand Flow Manufacturing </li></ul><ul><li>Reducing Product and Service Cost </li></ul><ul><li>Improving Administrative System Training </li></ul>
  20. 20. Quality is a Journey, not a Destination
  21. 21. THANK - YOU