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Ankur Chhajer - TQM
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Ankur Chhajer - TQM

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    Ankur Chhajer - TQM Ankur Chhajer - TQM Presentation Transcript

    • TOTAL QUALITY MANAGEMENT. Presented by: Dipen Desai (15) Nirmal Parekh (30) Neemesh Sanghvi (38) Tejas Adhwaryu (01) Ankur Chhajer (09) Jay Saraf (39)
    • Quality
      • “ Quality is defined as the totality of characteristics & features of a product or process which facilitates realization of given requirements.”
    • Total quality management (TQM)
      • TQM is a approach to improve the effectiveness & flexibility of business as a whole.
      • TQM is way of organizing by involving everyone.
    • Evolution of TQM
    • The Deming Cycle or PDSA Cycle PLAN STUDY DO ACT
    • Examples of company practicing TQM Rane Brake Linings Amul Process Rejections Before 2.1% After 0.85% Sales per Employee $22,000 $40,000 Employee Suggestion 280 7,500
    • Contd….. Bharat Electronics.
    • Cause-and-Effect Diagram
      • Used to identify potential causes for particular quality problem.
    • Control Charts
      • Used to evaluate whether a process is operating within expectations.
    • Pareto Analysis
      • Used to identify quality problems based on their degree of importance
    • CHECKLIST
      • A Checklist is a list of common defects and the number of observed occurrences of these defects.
      • It is a simple and effective fact finding tool that allows the worker to collect specific information regarding the defects observed.
    • FLOWCHART
      • A flowchart is a schematic diagram of the sequence of steps involved in an operation or process.
      • The aim of a flowchart is to communicate a sequence of processes identifying key decision points , inputs and outputs.
      • It is used to identify duplication of efforts or missing steps with a view to making the process more efficient.
      Flowchart Process Step Stop Start Decision
    • SCATTER DIAGRAM
      • Scatter diagrams are graphs that show how two variables are related to one another.
      • They are used to test possible cause-effect relationships.
      • Positive
      • correlation
      (b) Negative correlation (c) Zero correlation y y y x x x
    • HISTOGRAM
      • Histograms are bar charts that reveals the amount of variation that any process has within it.
      Process A Process B Process C Histogram
    • ADVANTAGES OF TQM
      • Helps to face competition
      • Reduction in Customer complaints
      • Highly Motivated Personnel
      • Expansion and Diversification
    • DISADVANTAGES OF TQM
      • Conservative Attitude of Indian Management
      • Master and Servant Relationship
      • Attitudes of Indian Society
      • TQM – Case of Real Enterprise Ltd. – A Toy Manufacturing Company
      • Quality Policy by 2000
      • Implemented TQM 2001
      • Quality Goal : “ To be a leader in quality and value of products and services” – by Mr. Joseph – President of REL
      • Issue :
      • Foreign goods were increasing their market penetration in India.
      • Especially Chinas goods were available at cheaper value but had high consistent quality.
      • Their Market share was dripping.
      • The way Out :
      • Developed a “ Triangle Model of 3 Legs“
      Teamwork Performance Management Statistical Process Control Quality Circles , Employee Team Management. Performance is the key , KRA’s
      • Watching process closely.
      • Standards Set.
      • Deviations were Rectified.
      • Conclusion :
      • Meeting Customer Requirements.
      • Reducing Development Cycle Time
      • Demand Flow Manufacturing
      • Reducing Product and Service Cost
      • Improving Administrative System Training
    • Quality is a Journey, not a Destination
    • THANK - YOU