RBS calculates an ‘Engagement Index' from its annual employee survey.
First, it averages the numeric scores assigned to each of the following questions:
The ‘say’ factor - I wouldn't hesitate to recommend RBS to a friend seeking employment
The ‘stay’ factor - I rarely think about leaving RBS to work elsewhere
The ‘strive’ factor - RBS inspires me to put in my best work every day.
Measuring Employee Engagement
Integrated HCM Strategy Acquisition Survey Employee Opinion Survey Pulse Survey Leaver Survey Joiner Survey Global people Data Example Inputs Physical Environment Performance & Leadership Work-life Balance & Development Employee Proposition Work Itself Relationships Product Brands & Reputation Recognition Total Reward Example Business Metrics Customer Service Branch Profitability Productivity Cross-selling ratio Staff turnover Financial performance Support Measurement of Human Resource and Business Initiatives Leadership Incentive Design & Strategy Engagement Attraction Business programme e.g. values & service Supports Predictive Analysis and Informed Business Decisions Employee Segmentation & Demographics