Dennis Fogleman - Part Time Resume


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Dennis Fogleman - Part Time Resume

  1. 1. Dennis Fogleman Phone: (515) 979-3510 Email: Dennis Fogleman Objective: I would like to secure a part time position in the range of 20-30 hours per week. Customer service and hands on repair/maintenance are the areas I desire, although I am very experienced with PC, business operations, and inventory control as well. Experience: Fogie’s Small Engine & Repair Ankeny, IA [Nov 2008 – Present] Owner/Mechanic • Service and repair all types of small engines for yard equipment ranging from snow blowers, chain saws, to lawn mowers. • Maintain my own books for accounting and tax records. • Customer service is the key to success and without them I wouldn’t be in business. • Advertisement and marketing experience from web design, business cards, and flyers. Iowa Department of Public Health [May 2008 – Oct 2008] Des Moines, IA Purchasing Agent/Finance Department • Monitor and maintained the functionality of the phone network for the Lucas State Office building. Including: scheduling transfers/relocations, arranging service repairs, assigning and setup of new numbers, kept accurate spreadsheet and files for monthly reports and billing.
  2. 2. • Ensured customer satisfaction during the procurement of goods. Customers consisted of State Employees requesting purchasing items and the contracted vendors that I placed orders through. Friendly business relationships were required for complete satisfaction through every transaction. • Researching products and making decisions based on investigations to provide the most cost effective resources available to help lower expense totals and stay within the State of Iowa guidelines. Grants to all departments were monitored and maintained to ensure budget was followed closely. Nationwide Mutual Insurance Company [Sept 2001 – May 2008] Urbandale, IA Senior Inventory/Warehouse • In fast faced production environment I maintained the inventory of internal customers for the printing and inserting operations at the Document Solutions Center. Forecasting and working proactively with purchasing agents was key in guarantying 100% product stock at all times. • Worked directly with the Customer Service Representatives in the scheduling process of new print jobs that were being proposed. Aligned product requirements to guarantee stock availability and external customer satisfaction. This required a very accurate and detailed inventory of over 15,000 products in a warehouse that were monitored daily with cycle counts. • Closely monitored the process flow for all jobs that required supply department needs. Set up process flows for all jobs in a production monitoring system (PWS) Production Workflow System. Addressed all quality issues with the Senior Business Analysts and programmers. • Wrote the (SOPs) Standard Operating Procedures for the supply department functions. This was a step by step guide, containing SOP business guidelines, which informed the procedures for all positions within the supply department. Uploaded all the SOPs to an internal company intranet. Farver True Value Hardware [Jun 97 – Jun 2001] Ankeny, IA Assistant Manager/Small Engine Technician • In store customer satisfaction was the primary focus when the store was open. Helping the customer in any way possible and making sure that their satisfaction was always met. Learning hardware knowledge was required to help answer questions and perform physical tasks of the job. • Training and guidance to new employees throughout a wide variety of skills and tasks within the store. This increased the functionality of the team, cross training and having strength in all areas to assist customer’s needs. Scheduling employees and assisting the owner with purchases from vendors and sales representatives. • Maintained an equipment rental center and small engine shop. Created a schedule for rental equipment and serviced all the machines as needed. Repaired customer’s lawn and garden
  3. 3. equipment in a shop that I successfully ran by my self for over a year. This included all customer contact, billing, ordering, and scheduling items for repair. • Assisted in the conversion to a 100% bar-coded store using symbol scanners, shelf id tags, and POS inventory/register system. Maintained items in the inventory system and assured accurate pricing. Ordering and shelf inventories were set up through this system which replaced the manual counting and phone in orders. • Arranged end cap displays according to weekly store flyer along with setting up new isles that were purchased at trade shows. I maintained the automotive and tool isles and restructured the tools/drill bits with an impressive plan-o-gram display. These products all looked very similar and acute attention to detail of UPC and descriptions were a necessity. Education: William Penn University [2004 – 2008] Bachelors Degree in Business Administration • 3.661 GPA • Graduated Cume Laude Des Moines Area Community College [1998 – 2000] General Automotive Program Training and Skills: Nationwide completed courses: Project Management, Problem Solving, Conflict Management, Time Management Computers: • Experienced in all Windows OS functionalities including hardware/software setup. • Microsoft Office: Word, Excel, Power Point, Front Page, Access. • DOS and Networking experience. • Learn on the fly with wide variety of applications and programs. • Building databases and record keeping. Customer Service:
  4. 4. • Over 12 years of outstanding customer service experience. • Negotiation in buying and selling experience. • Build solid sales relationships with customers and vendors to assure continued business • Great team builder and set a positive image for leadership of others. • Friendly and helpful attitude towards customers and employees. -2-