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Svam Corporate Overview
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  • 1. Putting Information Technology To Work
  • 2. Contents
    Corporate History - Milestones
    Our Vision and Values
    Key Metrics
    Management
    Organizational Design
    Global Presence – Offices
    Correct Shore TM Model
    Service Offerings
    Customer profiles
    Key Partners
    Web
    Collaboration
    Business Process
    Management
    Business
    Intelligence
    Infrastructure
    Management
    Staff
    Augmentation
  • 3. Corporate History
    Started near shore development center in Mexico
    Became MicroSoft Gold Partner
    Entered into partnership with leaders – MicroSoft, IBM & Oracle
    Started Offshore development center in India
    Launched Solutions Practice
    Founded as an IT staffing Company
    2009
    2003
    1998
    1994
    2000
    2007
  • 4. Corporate Vision and Value proposition
    Our Vision
    SVAM is a globally trusted technology partner delivering creative value added services to exceed the expectations of our clients and our people.
    Our Value Proposition
    Clients choose SVAM for the trust we engender, the results we achieve, our commitment to their
    success, and the experience we create by the way we work with them.
    We enable our clients to leverage technology for business excellence by providing :
    • Creative solutions at an optimal cost of ownership
    • 5. Experience in getting the best value from technology investments
    • 6. Talented people, proven processes, and the right technology
    • 7. The ability to scale while retaining client flexibility
    Our teams leverage innovative thinking, a systematic approach, and disciplined deployment to deliver
    superior returns.
  • 8. Key Metrics
    Technology
    Processes
    People
    Our People
    Their know-how covers a wide range of
    specialties: Collaboration, Data Management/Business
    Intelligence, E-Commerce, Enterprise Architecture, Network
    and Systems Design. We make regular training available
    throughout the year.
    We Achieve Results by Investing in Our People, Processes and Technology
  • 9. Key Metrics
    Technology
    People
    Process
    Processes
    • Full SDLC via adoption of Rational Unified Process (RUP®)
    • 10. Use of Industry standard tools: Rational Rose
    • 11. Project Management methodology adaptable to specific customer environment
    We Achieve Results by Investing in Our People, Processes and Technology
  • 12. Key Metrics
    Process
    People
    Technology
    Technology
    • We maintain local facilities for 50+ developers supporting common technology platforms
    • 13. Off-shore infrastructure for 150+ developers in New Delhi, India, and 100+ developers in Cd. Victoria, Mexico
    We Achieve Results by Investing in Our People, Processes and Technology
  • 14. Management Profiles
    Vikas Dhablania
    Executive Vice President
    Anil Kapoor
    President & CEO
    Michael Capilets
    Managing Director
    Joe Marchese
    Managing Director
  • 15. Global Presence
    New York, USA
    San Diego, USA
    Ciudad Victoria, Mexico
    Delhi, India
  • 16. CorrectShoreTM Model
    Client’s Project Manager
    Client Company
    SVAM ONSITE (US)
    Project Manager
    Technical Architect
    • Customer Communication
    • 17. Project Management
    • 18. Requirement Management
    • 19. Risk Management
    • 20. High Level Design
    • 21. Acceptance testing
    SVAM NEAR SHORE (Mexico)
    SVAM OFF SHORE (India)
    SVAM CorrectShoreTM delivery model delivers all the benefits and advantages of Global delivery models. Our blended team approach is relevant across many types of engagements. The project team leadership works on-site with the client team throughout the engagement.
    As appropriate, the offsite/offshore team may travel to the client’s location to kick off the project, then return to their development center while maintaining the lines of communication and relationships built while onsite. This creates both a high-touch and high-tech project experience.
    With development centers in New York, Delhi, and Victoria, Mexico; SVAM can offer clients cost effective solutions through a blend of engagement models:
    • On-site
    • 29. Off-Site
    • 30. Off-site + Off-shore
    • 31. On-site + Off-site + Off-shore
    • 32. On-site + Off-site + Off-shore + Near-shore
  • Service Offerings
    Data Management
    &
    Business Intelligence
    Business Process Management
    Web Collaboration
    Enterprise Content & Document Management
    Application Development & Maintenance
    Infrastructure Services
    Staff Augmentation
    System Integration
  • 33. Business Focus
    • Data Management/ Business Intelligence
    • 34. Document Management
    • 35. Collaboration
    • 36. Managed Services
    • 37. Applications Development and Maintenance
    • 38. Infrastructure
  • Technology
    We Have a Proven Track Record Across Most Technologies
    Operating System
    Windows
    Linux/ Unix/ AIX
    MVS/ ESA, OS/390
    Operating Systems
    Platform
    .Net
    J2EE
    Open Source
    Databases
    SQL Server
    Oracle
    DB2/ UDB
    Platforms
    Databases
    Languages
    C++, C#, JavaScript
    VB, VB.NET
    Cobol, PER
    Packages
    SharePoint, SAP
    FileNet, Vignette
    Saperion, PeopleSoft
    Packages
    Languages
    Tech Components
    Apache, Cold Fusion
    Weblogic, WebSphere
    PHP, MySQL, Python
    Tech Components
  • 39. Our Partners
  • 40. Project Management
  • 41. Project Management Approach
    Leadership, Teamwork, and Change Management
    Start Project
    Define Project
    Plan Project
    Manage Delivery
    Close Project
    SVAM’s Planning Tools & Techniques
  • 42. Project Management Approach
    • SVAM uses various tools and templates for planning, monitoring and controlling during the project execution. Some of the tools used during Project Life Cycle are:
    • 43. Microsoft Project Server 2007 (Project Planning, Monitoring and control)
    • 44. Acti-Time (Time Management)
    • 45. VSS, TFS (Configuration Management)
    • 46. Bugzilla (Bug Management)
    • 47. SVAM follows Quality Management system based on the CMMI Level 3 and ISO 9001:2008 standards. Some of the templates used during the project life cycle are:
    • 48. Project Management Plan
    • 49. Risk Register
    • 50. Configuration Management Plan
    • 51. System Requirement Specification
    • 52. System Design Specification
  • SVAM’s Software Development Methodology
    Project Startup
    Business Requirement Gathering
    Design
    Implementation
    Testing
    Project Completion
    Functional Design Review
    Change Management
    Project Management
  • 53. Quality Assurance Approach
    • The Quality Assurance (QA) team conducts three types of audits to ensure that work is performed as per the QA plan.
    • 54. Configuration Management Audit
    • 55. Process Audits
    • 56. Product/Project Audit
    • 57. Apart from the audits and QC activities the reviews such as peer review and Subject Matter Expert (SME) reviews are conducted as per the plan to maintain the quality of work.
    • 58. The metric process is used to analyze and take various corrective and preventive measures as appropriate. The metrics are also published to the senior management at regular intervals and the appropriate actions are taken.
  • Governance – Communication Channels
    Steering Committee
    SVAM Senior Management
    SVAM Key Executive Sponsor
    Client Senior Management
    Key Executive Sponsor
    Meeting : Quarterly
    Engagement review, Strategy &
    Business Transformation initiatives,
    Approval of changes and policies
    SVAM Account Manager
    SVAM Program Director
    Client IT Sponsor
    Client Engagement Manager
    Relationship Management
    Meeting : Monthly
    Program Review , Delivery Excellence
    SLA/Metric tracking, Risk Management
    New Opportunities
    Value Register, Customer Delight
    SVAM Project Manager
    Client Project Managers
    Local Business Owners
    Execution Management
    Meeting : Weekly
    Project Status and Tracking, SLA and Metric
    Tracking , Operation Issues, Delivery
    Coordination ,Issue Consolidation and
    Tracking , Resource Management, Tactical Control,
    Change Management
  • 59. Representative Projects
  • 60. New York City Department of Environmental Protection
    The DEP commissioned a program to equip every water meter in the City of New York with an active RFID device to enable automated meter reading. The program was essential not only to improve service levels and the efficiency of operations. The data is needed to help plan water capacity and distribution models for a city population expected to grow by as many as one million people in the next ten years.
    DEP had contracted with a large government contractor to build the city-wide wireless network for reading the devices, RFID and meter manufacturers, and several installation contractors to deploy the devices throughout the city. But there was no unifying way to coordinate all the players who had to integrate activities to meet an aggressive schedule.
    SVAM designed and built an application called MITS that allowed the contractors to plan and execute their activities in a coordinated way. The system was built on Microsoft’s .NET framework to integrate into DEP’s architecture. The project made use of an agile approach to accommodate an aggressive schedule, with concept to delivery taking just five months.
    By addressing systemic inefficiencies, MITS is helping to improve process complexity and delays that the City Comptroller’s office estimated to cost $24M, with recurring benefits for billing, payment, and cash flow expected to grow into the future.
    Challenge
    SVAM’s Solution
    Results
  • 61. Motorola
    The Enterprise Mobility Division asked SVAM to improve service levels and reduce expenses in managing a suite of applications and the supporting infrastructure. SVAM provides managed services teams onsite and offshore.
    The applications portfolio includes disparate but integrated solutions:
    • Dispatch for Windows (DfW), a group of custom applications, serves as the customer interface for
    accessing Motorola’s service functions
    • ViryaNet, a COTS solution that provides Customer Service
    • 62. Clarify, a CRM application for Service Center and Field Service
    • 63. Actuate, Centralized Reporting for the Enterprise Performance
    • 64. Production Support, including System Admin, Network Engineering, and DB Admin
    SVAM applied its CorrectShoreSM model to staff a distributed team onsite and offshore to deliver ADM and infrastructure services at a very attractive price while delivering top flight service.
    The applications suite has an unrivaled reputation with Motorola’s business leaders and customers for creating high service levels.
    Challenge
    SVAM’s Solution
    Results
  • 65. International Flavors and Fragrances (IFF)
    The world’s second largest fragrance and flavors creator, a $2B global company, needed to manage infrastructure by simultaneously taming costs without compromising on quality. They also needed to rapidly implement a document management system integrated with SAP.
    The document solution required integration across multiple continents and service providers:
    • Implement the Saperion document platform in less than three months
    • 66. Integrate with data created by a BPO partner
    • 67. Take over support for a legacy Lotus Notes that links to the new system.
    SVAM deployed a local team to work closely with client business and technology leaders, along with vendor product experts, to implement the system rapidly. We then continued onsite and offshore support for Notes as client teams redeployed to strategic areas.
    SVAM delivered world-class solutions at significant cost advantage via process and resource management expertise based on experience with other global clients. We became integral with the client’s IT “chemistry” leveraging SVAM’s CorrectShoreTM model.
    Challenge
    SVAM’s Solution
    Results
  • 68. SiteIntel
    An Internet firm needed a way to provide real-time national security information to their subscribers.
    SVAM was asked to create a robust platform that also had an attractive look and feel, with configurable pages for end-user personalization. By the very nature of SITE Intel’s business, a high level of security and privacy was required, along with powerful search capabilities and ease of creating of new pages and internal websites. The design also had to enable a second phase to integrate Web 2.0 features.
    The SVAM team selected Microsoft SharePoint as the platform to deliver this wide ranging capability. Beyond the traditional document management emphasis, the team integrated ASP.NET C# code to leverage the strong database engine within SharePoint.
    The SITE Intel web-based application is the product of choice for the best security intelligence available to non-governmental organizations.
    Challenge
    SVAM’s Solution
    Results
  • 69. SonicWall
    SonicWALL designs, develops, manufactures, and sells network security, content security, and business continuity solutions worldwide. In a very competitive industry, SonicWALL wanted deeper insight into the profit dynamics of the business, and how operational excellence could make an impact.
    SonicWall had ERP and CRM platforms that are functionally rich and integrated, but the IT team was fully committed to supporting that environment for ongoing activities. They could not have the capacity to create a robust business intelligence platform to yield the desired insight.
    SVAM built an Enterprise Data Management platform for robust yet easy to use performance management. The system is built on .NET technologies and makes extensive use of the Qlikview Business Intelligence Tool. The team took an agile development approach that permitted the client to experiment with innovative ideas and deploy those that created the most value.
    The BI solution has been so successful that it is being deployed among the senior leadership throughout the company. In the next phase, we are integrating the platform with a business process management engine to integrate operations.
    Challenge
    SVAM’s Solution
    Results
  • 70. Clients – Public Sector
    State of Connecticut
    NYS DCS
    NYC DCAS
    NYS OMRDD
  • 71. Client - Corporate
  • 72. Feedback
    Your feedback is very important to us, please contact us for more information and feedback
    Email : solutions@svam.com
    Phone : +1 (516) 466 6655
  • 73. SVAM International, Inc.
    233 East Shore Road,
    Great Neck NY 11023
    www.svam.com
    Thank You for your time!!