Contents Corporate History - Milestones Our Vision and Values Key Metrics Management Organizational Design Global Presence – Offices Correct Shore TM Model Service Offerings Customer profiles Key Partners Web Collaboration Business Process Management Business Intelligence Infrastructure Management Staff Augmentation
Corporate History Started near shore development center in Mexico Became MicroSoft Gold Partner Entered into partnership with leaders – MicroSoft, IBM & Oracle Started Offshore development center in India Launched Solutions Practice Founded as an IT staffing Company 2009 2003 1998 1994 2000 2007
Corporate Vision and Value proposition Our Vision SVAM is a globally trusted technology partner delivering creative value added services to exceed the expectations of our clients and our people. Our Value Proposition Clients choose SVAM for the trust we engender, the results we achieve, our commitment to their success, and the experience we create by the way we work with them. We enable our clients to leverage technology for business excellence by providing :
Creative solutions at an optimal cost of ownership
Experience in getting the best value from technology investments
Talented people, proven processes, and the right technology
The ability to scale while retaining client flexibility
Our teams leverage innovative thinking, a systematic approach, and disciplined deployment to deliver superior returns.
Key Metrics Technology Processes People Our People Their know-how covers a wide range of specialties: Collaboration, Data Management/Business Intelligence, E-Commerce, Enterprise Architecture, Network and Systems Design. We make regular training available throughout the year. We Achieve Results by Investing in Our People, Processes and Technology
Key Metrics Technology People Process Processes
Full SDLC via adoption of Rational Unified Process (RUP®)
SVAM CorrectShoreTM delivery model delivers all the benefits and advantages of Global delivery models. Our blended team approach is relevant across many types of engagements. The project team leadership works on-site with the client team throughout the engagement. As appropriate, the offsite/offshore team may travel to the client’s location to kick off the project, then return to their development center while maintaining the lines of communication and relationships built while onsite. This creates both a high-touch and high-tech project experience. With development centers in New York, Delhi, and Victoria, Mexico; SVAM can offer clients cost effective solutions through a blend of engagement models:
Service Offerings Data Management & Business Intelligence Business Process Management Web Collaboration Enterprise Content & Document Management Application Development & Maintenance Infrastructure Services Staff Augmentation System Integration
Apart from the audits and QC activities the reviews such as peer review and Subject Matter Expert (SME) reviews are conducted as per the plan to maintain the quality of work.
The metric process is used to analyze and take various corrective and preventive measures as appropriate. The metrics are also published to the senior management at regular intervals and the appropriate actions are taken.
Governance – Communication Channels Steering Committee SVAM Senior Management SVAM Key Executive Sponsor Client Senior Management Key Executive Sponsor Meeting : Quarterly Engagement review, Strategy & Business Transformation initiatives, Approval of changes and policies SVAM Account Manager SVAM Program Director Client IT Sponsor Client Engagement Manager Relationship Management Meeting : Monthly Program Review , Delivery Excellence SLA/Metric tracking, Risk Management New Opportunities Value Register, Customer Delight SVAM Project Manager Client Project Managers Local Business Owners Execution Management Meeting : Weekly Project Status and Tracking, SLA and Metric Tracking , Operation Issues, Delivery Coordination ,Issue Consolidation and Tracking , Resource Management, Tactical Control, Change Management
New York City Department of Environmental Protection The DEP commissioned a program to equip every water meter in the City of New York with an active RFID device to enable automated meter reading. The program was essential not only to improve service levels and the efficiency of operations. The data is needed to help plan water capacity and distribution models for a city population expected to grow by as many as one million people in the next ten years. DEP had contracted with a large government contractor to build the city-wide wireless network for reading the devices, RFID and meter manufacturers, and several installation contractors to deploy the devices throughout the city. But there was no unifying way to coordinate all the players who had to integrate activities to meet an aggressive schedule. SVAM designed and built an application called MITS that allowed the contractors to plan and execute their activities in a coordinated way. The system was built on Microsoft’s .NET framework to integrate into DEP’s architecture. The project made use of an agile approach to accommodate an aggressive schedule, with concept to delivery taking just five months. By addressing systemic inefficiencies, MITS is helping to improve process complexity and delays that the City Comptroller’s office estimated to cost $24M, with recurring benefits for billing, payment, and cash flow expected to grow into the future. Challenge SVAM’s Solution Results
Motorola The Enterprise Mobility Division asked SVAM to improve service levels and reduce expenses in managing a suite of applications and the supporting infrastructure. SVAM provides managed services teams onsite and offshore. The applications portfolio includes disparate but integrated solutions:
Dispatch for Windows (DfW), a group of custom applications, serves as the customer interface for
accessing Motorola’s service functions
ViryaNet, a COTS solution that provides Customer Service
Clarify, a CRM application for Service Center and Field Service
Actuate, Centralized Reporting for the Enterprise Performance
Production Support, including System Admin, Network Engineering, and DB Admin
SVAM applied its CorrectShoreSM model to staff a distributed team onsite and offshore to deliver ADM and infrastructure services at a very attractive price while delivering top flight service. The applications suite has an unrivaled reputation with Motorola’s business leaders and customers for creating high service levels. Challenge SVAM’s Solution Results
International Flavors and Fragrances (IFF) The world’s second largest fragrance and flavors creator, a $2B global company, needed to manage infrastructure by simultaneously taming costs without compromising on quality. They also needed to rapidly implement a document management system integrated with SAP. The document solution required integration across multiple continents and service providers:
Implement the Saperion document platform in less than three months
Take over support for a legacy Lotus Notes that links to the new system.
SVAM deployed a local team to work closely with client business and technology leaders, along with vendor product experts, to implement the system rapidly. We then continued onsite and offshore support for Notes as client teams redeployed to strategic areas. SVAM delivered world-class solutions at significant cost advantage via process and resource management expertise based on experience with other global clients. We became integral with the client’s IT “chemistry” leveraging SVAM’s CorrectShoreTM model. Challenge SVAM’s Solution Results
SiteIntel An Internet firm needed a way to provide real-time national security information to their subscribers. SVAM was asked to create a robust platform that also had an attractive look and feel, with configurable pages for end-user personalization. By the very nature of SITE Intel’s business, a high level of security and privacy was required, along with powerful search capabilities and ease of creating of new pages and internal websites. The design also had to enable a second phase to integrate Web 2.0 features. The SVAM team selected Microsoft SharePoint as the platform to deliver this wide ranging capability. Beyond the traditional document management emphasis, the team integrated ASP.NET C# code to leverage the strong database engine within SharePoint. The SITE Intel web-based application is the product of choice for the best security intelligence available to non-governmental organizations. Challenge SVAM’s Solution Results
SonicWall SonicWALL designs, develops, manufactures, and sells network security, content security, and business continuity solutions worldwide. In a very competitive industry, SonicWALL wanted deeper insight into the profit dynamics of the business, and how operational excellence could make an impact. SonicWall had ERP and CRM platforms that are functionally rich and integrated, but the IT team was fully committed to supporting that environment for ongoing activities. They could not have the capacity to create a robust business intelligence platform to yield the desired insight. SVAM built an Enterprise Data Management platform for robust yet easy to use performance management. The system is built on .NET technologies and makes extensive use of the Qlikview Business Intelligence Tool. The team took an agile development approach that permitted the client to experiment with innovative ideas and deploy those that created the most value. The BI solution has been so successful that it is being deployed among the senior leadership throughout the company. In the next phase, we are integrating the platform with a business process management engine to integrate operations. Challenge SVAM’s Solution Results
Clients – Public Sector State of Connecticut NYS DCS NYC DCAS NYS OMRDD