Introduction to the e-District MMP delivered at the 5th Orientation Program of the State e-Mission Team Members

1. Orientation Training for State e Governance Mission Teams
Batch 5 @ Hyderabad, Andhra Pradesh
E-District Mission Mode Project
CSC Project
21st February 2012

2. NeGP Vision
“Make all Government services accessible to the
common man in his locality, through common service
delivery outlets and ensure efficiency, transparency &
reliability of such services at affordable costs to realise
the basic needs of the common man”
May, 2006

3. Salient Features of CSC Scheme
– Common Service Centres (CSCs) provide
• Government to Government Services ( G2G)
– Reporting by Field Level officials, Survey data entry
• Government to Citizen Services ( G2C)
– Caste / Income / Birth / Death Certificates, Banking
• Business to Citizen Services (B2C)
– Electricity Bill Payments, Insurance, Telecom, Education
– CSCs are ICT enabled with
• Computer (s), Software and Applications
• Trained and Incentivized Manpower
– Public Private Partnership (PPP)
3

4. CSC Infrastructure
100 – 150 sq. ft space
Minimum 1 PC with UPS
Minimum 1 Printer (Inkjet or Dotmatrix)
Digital / Web Camera
Genset / Inverter/ Solar
Software and Service Delivery Applications
Wired / Wireless Broadband Connectivity
Trained and incentivized manpower (VLE)
Investment : Rs 1.5 to 2 lakhs per CSC (Capex)
Rs 10,000 per month per CSC (Opex)

5. Assam
5

6. Assam
6

7. Assam
7

8. Himachal Pradesh
8

9. Himachal Pradesh
9

10. Gujarat
10

11. Three Tier Implementation Framework
Stakeholder Level Role
State Designated State Government Public Implementing the
Agency (SDA) Sector Agency at the State Programme in the State
Level
Service Centre Private Sector Entity Investing, establishing and
Agency (SCA) (1 to 5 in each State) supporting the CSCs in a
group of districts
Village Level Local Youth from the Co-investing and operating
Entrepreneur (VLE) Village the CSC
Service Centre Agencies are chosen by the State Government
through a transparent tendering mechanism
11

12. Statewise Progress So Far (As on 30th November 2011)
Jammu
J&K
Kashmir
Chandigarh
Himachal
Pradesh
HP
Delhi Punjab
Punjab Uttarakhand
Uttaranchal
• CSC rolled out - 97,439 Haryana
Haryana
Sikkim
(out of around 1.24 Lakh planned) Rajasthan Uttar Pradesh
UP ASM NGL
Bihar MGH MNP
BiH
State wise JHD
TRIPURA
MZR
Gujarat
Gujarat
WB
West Bengal
achievement of CSC MP
Chattisgarh
CHH
Rollout (13)
100% Daman and Diu Orissa
Maharashtra
Maharashtra
Orissa
70%-100% (12) Dadra & Nagar Haveli
Andhra
50% - 70% (3) Goa AP
Pradesh Andaman & Nicobar
Karnataka Islands
10% - 50% (3) Karnataka
≤ 10% (2) Puducherry
Tamil
Kerala Nadu
Under Discussion (2) Kerala TN
Lakshadweep
Around 20,000 CSCs affected due to termination/ re-bid of SCAs in
AP, Bihar, Chattisgarh, Haryana, Jharkhand, Karnataka, Rajasthan, TN &

13. Government Services
• Many States delivering some of the following list of services
• E-District Services
• Services being delivered through a combination of offline and
online
• Social Welfare
• Certificates & Applications (Birth, Death, Character, Caste, etc)
• Financial Inclusion (Banking, Pension, Government Scheme Benefit
Disbursement)
• Utility Bill Payments (Electricity, Water, etc)
• Aadhar Enrollment
• Government Scheme Management (NREGA, MCTS, etc.)

14. Business Services
• Telecom Services (mobile sale recharges, DTH
services, etc)
• Travel (train, bus, airline) and Hotel Reservations
• Insurance Policy Sale and Premiums Collection
• E-learning (Intel Easy Steps, Microsoft Digital
Learning, IGNOU, NIELET)
• Employment Services (job applications, interview
training, resume building, etc.)
• Assisted Internet Surfing

15. Challenges in Implementation of CSC Scheme
Lack of Connectivity Lack of Power back-up Lack of Backend Readiness in
Government Departments
Lack of adequate Government Services

16. E-District
MMP
16

17. e-District MMP
• State MMP under NeGP for Electronic Delivery of district / sub-district
level services
• Aims at delivery of high volume, citizen centric services through CSCs
• Business Process Re Engineering and Service Levels
• Backend Computerization for end-to-end e-service delivery
• Centralized Application & Centralized Database
• Leverages core e-infrastructure of SWAN, SDC, SSDG ,CSCs
• Digitization of legacy Data
• Focus on capacity building, training and change management
• Services - Certificates, Pensions, Grievances, Ration Card, RTI etc
17

18. Status of e District Pilot Projects
• Pilot projects in 41 districts across 16 States
• Mandatory service categories – 6 ; Optional : 4 (Additional)
• e-Services launched in 30 districts of 10 states – UP, Assam, TN,
Bihar, West Bengal, Mizoram, Orissa, Haryana, MP , Maharashtra,
Jharkhand, Punjab and Kerala

19. Total Trasactions
S No. States Start Date Total
of Services Transaction
1 Assam Nov-09 21313
2 West Bengal Nov-10 2744
3 Bihar May-10 122738
4 Kerala Dec-10 104531
5 Mizoram Mar-11 1779
6 Uttar Pradesh Dec-08 2653522
Grand Total 2906627
19

20. e-District Services Transaction details in 6 districts of Uttar Pradesh as from Dec 2008 August 2011
Gautam Rae Gorakhpu Total
S.No Services Gaziabad Sitapur Sultanpur
Buddha Nagar Bareli r Transaction
1Caste 57438 186225 301343 188260 123070 188371 1044707
2Domicile 52796 120135 173201 96804 100221 187365 730522
3Handicap 0 0 0 0 0 0 0
4Income 64150 236344 10249 197920 89262 255335 853260
5BirthCertificate 16129 0 0 302 0 0 16431
6DeathCertificate 4095 0 0 782 0 0 4877
7Ration Card Issuance 0 0 0 1267 0 0 1267
8Ration Card Surrender 0 0 0 0 0 0 0
9Oldagepension 5 1 0 426 302 2 736
10Widowpension 0 1 0 684 410 1 1096
11Handicappension 0 1 0 212 0 31 244
12Employment 0 105 0 20 39 210 374
13Greviances 0 0 0 0 0 0 0
14Dues Recovery 1 0 0 0 5 1 7
15Revenue Court 0 1 0 0 0 0 1
Grand Total 194614 542813 484793 486677 313309 631316 2653522
20

21. Baseline study by IIM Ahmedabad
• The selection of core services proposed to be delivered
under the e-District program is justified
• More than 70 percent of the respondents in each state had
applied for Certificates
• The design of computerized systems needs to carefully
consider the value of every step and every signature
• User participation in the design of the delivery system, prior
to its implementation, is extremely important
• Redesign of forms needs to be one of the key areas of
process reforms
Back

22. Impact Assessment by IIM Ahmedabad
• Carried out in Sultanpur and Ghaziabad of UP in Dec ‘09
• Interviews with stakeholders at District, Tehsil and Village
level
• Transaction volumes have gone up after computerization
• Computerized e District system preferred by citizens
• Electronic systems must totally phase out manual systems
• Rollout of CSCs is critical to enable citizens to access e
services
22
Back

23. Goalpara Assam
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24. Goalpara Assam
24

25. ATVT Centre Gandhinagar Gujarat
25

26. ATVT Centre Gandhinagar Gujarat
26

27. 27

28. 28

29. 29

30. Scheme for National Rollout

31. Salient Features of the Scheme (1/4)
• Implementation by States/ UTs across all 640 Districts
• Two Phase Implementation:
– Phase I - for districts with at least 70% CSCs operational
– Phase II – remaining districts
• 4 years of implementation including 2 years of support (O&M)
• Single solution for a State for any service
• Application and Data to be hosted at the SDC

32. Salient Features of the Scheme (2/4)
• 5 mandatory service categories common across States
• States to choose 5 more categories (not covered under any MMP)
• Service Levels for each Service to be defined
• E-District Champion - Implementation to be overseen by Retired
Secretary to GOI level officer
• States to issue GOs / Notification for Electronic Service Delivery
• States to define a cut-off date for stopping manual services

33. National Mandated Services
Sno Category Sub-Services
1 Issue of Certificates Birth, Death, Domicile, Nationality, Caste, Marriage, Income,
Employment, etc
2 Social Welfare Social welfare Pensions (Old age, Widow, Handicap, Destitute),
Schemes Scholarships
3 Revenue Court including Case listing, Case adjournment, Stay orders, Final orders,
Status of execution of orders: information, tracking, filing of
miscellaneous applications. Also, Government dues and recovery,
as part of Land Revenue – including issue of notices, record
payments, track default processes, updation of treasury receipts,
etc.
4 Ration Card Change of address, additions, deletions of members, application
for issue of duplicates
5 RTI services Application, tracking, monitoring, redressal, appeals, etc at district
level. RTI services will be applicable to all departments/offices
which have been provided with ICT infrastructure and
connectivity for delivery of services under e District Scheme
33

34. State Optional Services
Indicative List
Certificates Grievances
Revenue Education
Marriage Services Health
Electoral Services Employment
Licenses Police
Court Services Travel/Serai
Utility Services Grants/Loans
Collection of Tax/Dues Social Welfare
Industries
The State can also add further 5 service categories, at its
discretion, for implementation under the eDistrict MMP.
However, in case, funds are available, additional categories of
services may be added by the State subject to adherence to 34

35. Salient Features of the Scheme (3/4)
• Business Process Re-engineering - Essential
• Service Levels – Defined for each Service
• ICT enablement of field offices at District, Tehsil and Block level
• Leverages Service Delivery Platform of SWAN, SDC, SSDG & CSC
• Extensive Training and Capacity Building planned at all levels
• Change Management - Legal Changes and issue of Notifications

36. Service delivery
Comparison of ‘As Is Process’ and ‘To Be Process’
As Is Process Duration To Be Process Duration
Start Start
Applicant submits the application to the Applicant submits the application form
government office at Tehsil/District Office to the nearest CSC. Standard forms
with required supporting documents. The are available with the operator. Instantaneous
1-2 Days Applicant gets an receipt with
application form is available with the
private vendors located outside office expected date of delivery.
premises.
The application is electronically
Instantaneous
forwarded to the signing authority
The application is forwarded manually to for necessary action.
the signing authority after making an entry 3-5 Days
in inward register.
The officer checks the application
online if the entry is not found in
database , marks it electronically to 2-3 days
The officer marks the application for 1-3 days Lekhpal for physical verification. A
physical verification by Lekhpal SMS alert is sent to Lekhpal
Lekhpal gets the information by hand, Lekhpal visits the nearest common
conducts the physical verification and 2-3 days lab twice a week to collect the 3-4 days
submits the report to officer. applications and conducts the
physical verifcation.
Officer checks the report and approves/ Verification report is sent to Officer
3-5 Days
rejects the application with remarks. online. Officer accepts/rejects the 2-3 days
application using digital signature.
An SMS alert is sent to applicant.
Applicant comes to the office where
application was submitted and gets the 1-2 Days
service/certificate. Applicant visits the CSC and receives
the certificate/service. Instantaneous
End
End
• Can take 2-4 weeks in normal • Can take 1-2 weeks in normal
situations situations
• Less accountability • Accountability through
• Inadequate mechanism to • Automated SLA tracking to

37. Salient Features of the Scheme (4/4)
• Programme Management :
– Empowered Committee under Chairmanship of Secretary, DIT, GoI
– PMUs to be set-up at the National, State and District level
– 24 Secretary GOI / CS level officers to oversee and guide implementation
• National PMU :
– Prepare Guidelines and Templates;
– Empanelment of Consultants and System Integrators ( Implementing Agencies)
– Monitor Implementation
• State PMU – Oversee implementation at State Level
• District e-Governance Society - Oversee implementation at Districts

38. Benefits from the Project
• Citizens can access services at doorsteps (CSCs) in an integrated manner
• Responsive, Transparent and Accountable Service Delivery
• Cost savings for citizens on account of
– Less number of Trips
– Less Waiting Time
– Can track status of applications
– Savings of upto Rs 100 per txn (based on IIM’A Impact Assessment’08)
– Total economic benefits anticipated ~ Rs 1200 Cr per year
• Modernization and Automation of District Administration
• Empowerment of Citizens

39. Issues in Pilot Implementation
• 4 States yet to Go-live with their Services
• Some States have gone live with only partial list of services
• Partial conformance to proposed service delivery as per new GOs
• Variations in Service Delivery Standards in different districts
• STQC certification of the e-District applications yet to be done
• Implementation of CSCs not completed in several states
• Services not being delivered through CSCs

40. Strategy for faster implementation
• Sharing between Pilot and Non-Pilot States
– Best Practices, BPR reports
– Government Orders
• Identification of Services by all States
• Submission of DPRs
• Pilot Implementation to be completed
• Empanelment of Consultants and System Integrators
• Digitization of legacy data on priority basis
• Target-based Incentives for District Collector & their teams

41. Categorization of States
Class A >40
Class B >20 districts Class C 5-20 districts Class D <5 districts
districts (4
(3 per State) (2 per State) (1 per State)
per State)
MP Maharashtra Arunachal Pradesh Andaman
UP Bihar Chattisgarh Chandigarh
Rajasthan West Bengal D & Haveli
Assam Punjab Daman & Diu
Orissa Uttarakhand Tripura
Andhra Pradesh Himachal Goa
Gujarat Kerala Lakshwadweep
Jharkhand Nagaland Puducherry
Karnataka Delhi Sikkim
Tamil Nadu Mizoram
J&K Meghalaya
Haryana Manipur

42. Key project implementation activities
Mar-12 Jun-12 Sep-12 Dec-12 Mar-13 Jun-13 Sep-13 Dec-13
DPR Appraisal
SPMU Selection
SI Empanelment
OEM Empanelment
SI Model RFP
DPR submission
BPR & CM Plan
SI & Bid Mgmt
Government Orders
Application Develop.
STQC testing
DeGS Formation
Data Digitization
Site preparation
Hardware Commissioning
Training
Go-Live

43. Costs Budgeted for e-District – Rs.1663.08* Crores
Component Cost Component (State) Cost Component Cost (Rs.
(National) (Rs. (Rs. (District) Lakhs)
Lakhs) Lakhs) Hardware 528,00
Program Management 28,08 DPR Preparation 2,00 Data Digitization 300,00
Contingency 84.24 Systems at SDC 61,00 Training 90,00
Fund approved 28,92.24 Systems Support 25,00 LAN Networking and
Software for Pilot 2,25 Horizontal
Software for Non-Pilot 11,00 Connectivity 150,00
Third Party/ STQC 12,00 Site Preparation 180,00
Testing Seed Money to eGov
Application Support 18,90 Society 60,00
Awareness and 7,00 Project Manager for 3
Communication years @ 3.60 lakhs per
Assessment 5,25 year 64,80
Program Management 27,36 Technical Support for
at State 3 years @ 2.4 Lakhs
Contingency @3 % of 5,17 per year 43,20
State-level cost Awareness and
Funds approved at 176,93 Communication 64
state level Contingency @3 % of
all District-level costs 39,89
Fund approved for 1456,53
the districts
43

44. Funds Release Plan
 1st Installment (Rs. 10 lakhs per District) released for DeGS formation and DPR
preparation (Rs. 10 Lakhs) for non-pilot States – Total Rs. 39.40 Crores released
2nd installment release 3rd installment release 4th installment release
• 50 % of the project cost would be • 30 % of the project cost would be
•20% of the project cost released subject to meeting all of the released subject to meeting all of the
would be released following conditions: following conditions:
subsequent to • Utilization of released funds • Utilization of released funds
• Issue of Government Orders for • Testing of application by STQC,
administrative and enabling e services in the State. launch of 20 services in at least 50 %
financial approval by DIT • Formation of DeGS of the districts of the state.
of the DPR • State approval of Base Line
study, BPR, FRS, selection of System
Integrator and placement of
Purchase order for procurement of
Hardware, Digital Signature and
other IT infrastructure.
Plan for Post Project Revenues to meet costs
 States to adopt PPP model for sustenance of services as per the defined SLAs
 Revenue sharing model between CSC / E-District Service Centres to be finalized at State level:
 Sharing to be based on ownership of service and volume
 Focus on up gradation and maintenance
44

45. Current Status of e-District Project 1/2
• E-district Guidelines released
• Consultancy agency for NPMU selected and Consultants
placed both at DIT and State Level
• Empowered Committee constituted under Chairmanship of
Secretary DIT
• First meeting of the Empowered Committee for e-District held
on 28th December 2011
– EC has stated that States should achieve atleast 70% rollout of CSCs in
all Districts
– All Pilot states should obtain STQC certifications
45

46. Current Status of e-District Project
• DPRs received from 20 States
• DPRs appraised for about 14 States and submitted to
Internal Finance Department
• 1st Installment released to States for DPR Preparation
and establishment of DeGS
• 2nd Installment to be released soon
• 9 Consultancy Agencies shortlisted through an EOI
Process
• RFP process to close soon
46

47. Action Points for States
• Notification of SDA and Mission Leader
• Formation of District e-Governance Society
• Formation of State Project Steering Committee under the
Chief Secretary
• Identification of Services
• Identifications of Departments and Field Offices
• Computing of Gap Infrastructure
• Completion of Pilot Projects by 31st March 2012 for Pilot
States

48. Detailed Project Report Preparation
• Pilot States
– Existing consultants to prepare the DPR for State wide
roll out.
• Non Pilot States
– Through consulting agencies empanelled by State
Govt / DIT / UIDAI
– Cost ceiling of Rs. 3 lakhs (fixed) plus Rs. 10000 per
district.
• DPR to be approved by State Project Steering Committee

49. Format Of Submitting DPR 1/3
• Section I: Background Of Project and Other Basic Information
• Section II: Project Overview or Executive Summary
– Identification of all stakeholders
– Highlight in concrete terms the efficiencies envisaged to be enhanced for each
of these services (in terms of service levels).
– Details of locations to be covered
– Project activities and timelines
– Total project cost
• Section III: State Information.
– Details of Districts
– Officers involved in processing the selected services in the District
– Details of District e governance Societies
– STATE SPECIFIC e-GOVERNANCE INITIATIVES
– Other e-governance initiatives in the State.

50. Format of Submitting DPR 2/3
• SECTION IV:PROJECT DETAILS INCLUDING ITS IMPLEMENTATION MODEL
– Stakeholder Analysis
– Services and Service levels
– Implementation strategy
– Key Activities
• Study of Process Re-engineering
• Study of Change Management
• Assessment of Gap Infrastructure
– As- Is scenario District wise
– Work of Data Digitization
– Work of Training
– Other details required to be provided :
– Details of Monitoring, Evaluation and Assessment
– Site Preparation
– The schedule of implementation
– Project Risks & Mitigation Measures

51. Format of Submitting DPR 3/3
• SECTION V: OPERATION AND MAINTENANCE PHASE
– Revenue model to sustain O&M phase
– Institutional arrangement for Operations & Maintenance .Phase

52. DPR Appraisal Status
S States Pilot/ Non Amount Amount Amount that can STQC Certification CSC coverage at State
No Pilot Budgeted Proposed (Rs. be Approved Level
Rs. Cr) Cr) (Rs. Cr)
1 Sikkim Non-Pilot 14.43 15.18 10.98 NA 100%
2 Tripura Non-Pilot 24.16 23.82 21.57 NA 100%
3 Meghala Non-Pilot 22.24 21.75 20.54 NA 82.7%
ya
4 Orissa Pilot 73.17 91.32 71.16 Functional completed, 56%
Non-functional pending
5 Andhra Non-Pilot 61.53 127.77 61.48 NA 17%
Pradesh
6 Tamil Pilot 53.71 80.25 52.26 Not completed Under litigation
Nadu
7 Mizoram Pilot 21.73 22.62 18.94 Completed Yet to be operational
8 Assam Pilot 65.87 145.50 65.87 Functional completed, 84%
Non-functional pending
9 Daman Non-Pilot 9.57 11.06 9.41 NA SCA not appointed
& Diu
10 Kerala Pilot 33.89 70.78 33.89 Functional pending, 63%
Non-functional pending 52

53. Thank You
anirmukerji@gmail.com