Introduction to the e-District MMP


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Introduction to the e-District MMP delivered at the 5th Orientation Program of the State e-Mission Team Members

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  • Certificates & Applications available in hybrid mode- online form filling, submission is offlineE-district rolled out in UP, Kerela and AssamFinancial Inclusion- Online kiosk banking solution used. Areas where there is no connectivity- GPRS enabled POS being used, mBanking is being looked at.Aadharenrollment- Askshaya is leading in the country- accuracy and % of constituents captured
  • Introduction to the e-District MMP

    1. 1. Orientation Training for State e Governance Mission Teams Batch 5 @ Hyderabad, Andhra Pradesh E-District Mission Mode Project CSC Project 21st February 2012
    2. 2. NeGP Vision“Make all Government services accessible to thecommon man in his locality, through common servicedelivery outlets and ensure efficiency, transparency &reliability of such services at affordable costs to realisethe basic needs of the common man” May, 2006
    3. 3. Salient Features of CSC Scheme– Common Service Centres (CSCs) provide • Government to Government Services ( G2G) – Reporting by Field Level officials, Survey data entry • Government to Citizen Services ( G2C) – Caste / Income / Birth / Death Certificates, Banking • Business to Citizen Services (B2C) – Electricity Bill Payments, Insurance, Telecom, Education– CSCs are ICT enabled with • Computer (s), Software and Applications • Trained and Incentivized Manpower– Public Private Partnership (PPP) 3
    4. 4. CSC Infrastructure 100 – 150 sq. ft space Minimum 1 PC with UPS Minimum 1 Printer (Inkjet or Dotmatrix) Digital / Web Camera Genset / Inverter/ Solar Software and Service Delivery Applications Wired / Wireless Broadband Connectivity Trained and incentivized manpower (VLE)Investment : Rs 1.5 to 2 lakhs per CSC (Capex)Rs 10,000 per month per CSC (Opex)
    5. 5. Assam 5
    6. 6. Assam 6
    7. 7. Assam 7
    8. 8. Himachal Pradesh 8
    9. 9. Himachal Pradesh 9
    10. 10. Gujarat 10
    11. 11. Three Tier Implementation FrameworkStakeholder Level RoleState Designated State Government Public Implementing theAgency (SDA) Sector Agency at the State Programme in the State LevelService Centre Private Sector Entity Investing, establishing andAgency (SCA) (1 to 5 in each State) supporting the CSCs in a group of districtsVillage Level Local Youth from the Co-investing and operatingEntrepreneur (VLE) Village the CSC Service Centre Agencies are chosen by the State Government through a transparent tendering mechanism 11
    12. 12. Statewise Progress So Far (As on 30th November 2011) Jammu J&K Kashmir Chandigarh Himachal Pradesh HP Delhi Punjab Punjab Uttarakhand Uttaranchal• CSC rolled out - 97,439 Haryana Haryana Sikkim(out of around 1.24 Lakh planned) Rajasthan Uttar Pradesh UP ASM NGL Bihar MGH MNP BiHState wise JHD TRIPURA MZR Gujarat Gujarat WB West Bengalachievement of CSC MP Chattisgarh CHHRollout (13) 100% Daman and Diu Orissa Maharashtra Maharashtra Orissa 70%-100% (12) Dadra & Nagar Haveli Andhra 50% - 70% (3) Goa AP Pradesh Andaman & Nicobar Karnataka Islands 10% - 50% (3) Karnataka ≤ 10% (2) Puducherry Tamil Kerala Nadu Under Discussion (2) Kerala TN Lakshadweep Around 20,000 CSCs affected due to termination/ re-bid of SCAs in AP, Bihar, Chattisgarh, Haryana, Jharkhand, Karnataka, Rajasthan, TN &
    13. 13. Government Services• Many States delivering some of the following list of services• E-District Services• Services being delivered through a combination of offline and online • Social Welfare • Certificates & Applications (Birth, Death, Character, Caste, etc) • Financial Inclusion (Banking, Pension, Government Scheme Benefit Disbursement) • Utility Bill Payments (Electricity, Water, etc) • Aadhar Enrollment • Government Scheme Management (NREGA, MCTS, etc.)
    14. 14. Business Services• Telecom Services (mobile sale recharges, DTH services, etc)• Travel (train, bus, airline) and Hotel Reservations• Insurance Policy Sale and Premiums Collection• E-learning (Intel Easy Steps, Microsoft Digital Learning, IGNOU, NIELET)• Employment Services (job applications, interview training, resume building, etc.)• Assisted Internet Surfing
    15. 15. Challenges in Implementation of CSC SchemeLack of Connectivity Lack of Power back-up Lack of Backend Readiness in Government Departments Lack of adequate Government Services
    16. 16. E-District MMP 16
    17. 17. e-District MMP• State MMP under NeGP for Electronic Delivery of district / sub-district level services• Aims at delivery of high volume, citizen centric services through CSCs• Business Process Re Engineering and Service Levels• Backend Computerization for end-to-end e-service delivery• Centralized Application & Centralized Database• Leverages core e-infrastructure of SWAN, SDC, SSDG ,CSCs• Digitization of legacy Data• Focus on capacity building, training and change management• Services - Certificates, Pensions, Grievances, Ration Card, RTI etc 17
    18. 18. Status of e District Pilot Projects• Pilot projects in 41 districts across 16 States• Mandatory service categories – 6 ; Optional : 4 (Additional)• e-Services launched in 30 districts of 10 states – UP, Assam, TN, Bihar, West Bengal, Mizoram, Orissa, Haryana, MP , Maharashtra, Jharkhand, Punjab and Kerala
    19. 19. Total TrasactionsS No. States Start Date Total of Services Transaction 1 Assam Nov-09 21313 2 West Bengal Nov-10 2744 3 Bihar May-10 122738 4 Kerala Dec-10 104531 5 Mizoram Mar-11 1779 6 Uttar Pradesh Dec-08 2653522 Grand Total 2906627 19
    20. 20. e-District Services Transaction details in 6 districts of Uttar Pradesh as from Dec 2008 August 2011 Gautam Rae Gorakhpu TotalS.No Services Gaziabad Sitapur Sultanpur Buddha Nagar Bareli r Transaction 1Caste 57438 186225 301343 188260 123070 188371 1044707 2Domicile 52796 120135 173201 96804 100221 187365 730522 3Handicap 0 0 0 0 0 0 0 4Income 64150 236344 10249 197920 89262 255335 853260 5BirthCertificate 16129 0 0 302 0 0 16431 6DeathCertificate 4095 0 0 782 0 0 4877 7Ration Card Issuance 0 0 0 1267 0 0 1267 8Ration Card Surrender 0 0 0 0 0 0 0 9Oldagepension 5 1 0 426 302 2 736 10Widowpension 0 1 0 684 410 1 1096 11Handicappension 0 1 0 212 0 31 244 12Employment 0 105 0 20 39 210 374 13Greviances 0 0 0 0 0 0 0 14Dues Recovery 1 0 0 0 5 1 7 15Revenue Court 0 1 0 0 0 0 1 Grand Total 194614 542813 484793 486677 313309 631316 2653522 20
    21. 21. Baseline study by IIM Ahmedabad• The selection of core services proposed to be delivered under the e-District program is justified• More than 70 percent of the respondents in each state had applied for Certificates• The design of computerized systems needs to carefully consider the value of every step and every signature• User participation in the design of the delivery system, prior to its implementation, is extremely important• Redesign of forms needs to be one of the key areas of process reforms Back
    22. 22. Impact Assessment by IIM Ahmedabad• Carried out in Sultanpur and Ghaziabad of UP in Dec ‘09• Interviews with stakeholders at District, Tehsil and Village level• Transaction volumes have gone up after computerization• Computerized e District system preferred by citizens• Electronic systems must totally phase out manual systems• Rollout of CSCs is critical to enable citizens to access e services 22 Back
    23. 23. Goalpara Assam 23
    24. 24. Goalpara Assam 24
    25. 25. ATVT Centre Gandhinagar Gujarat 25
    26. 26. ATVT Centre Gandhinagar Gujarat 26
    27. 27. 27
    28. 28. 28
    29. 29. 29
    30. 30. Scheme for National Rollout
    31. 31. Salient Features of the Scheme (1/4)• Implementation by States/ UTs across all 640 Districts• Two Phase Implementation: – Phase I - for districts with at least 70% CSCs operational – Phase II – remaining districts• 4 years of implementation including 2 years of support (O&M)• Single solution for a State for any service• Application and Data to be hosted at the SDC
    32. 32. Salient Features of the Scheme (2/4)• 5 mandatory service categories common across States• States to choose 5 more categories (not covered under any MMP)• Service Levels for each Service to be defined• E-District Champion - Implementation to be overseen by Retired Secretary to GOI level officer• States to issue GOs / Notification for Electronic Service Delivery• States to define a cut-off date for stopping manual services
    33. 33. National Mandated ServicesSno Category Sub-Services 1 Issue of Certificates Birth, Death, Domicile, Nationality, Caste, Marriage, Income, Employment, etc 2 Social Welfare Social welfare Pensions (Old age, Widow, Handicap, Destitute), Schemes Scholarships 3 Revenue Court including Case listing, Case adjournment, Stay orders, Final orders, Status of execution of orders: information, tracking, filing of miscellaneous applications. Also, Government dues and recovery, as part of Land Revenue – including issue of notices, record payments, track default processes, updation of treasury receipts, etc. 4 Ration Card Change of address, additions, deletions of members, application for issue of duplicates 5 RTI services Application, tracking, monitoring, redressal, appeals, etc at district level. RTI services will be applicable to all departments/offices which have been provided with ICT infrastructure and connectivity for delivery of services under e District Scheme 33
    34. 34. State Optional Services Indicative List Certificates Grievances Revenue Education Marriage Services Health Electoral Services Employment Licenses Police Court Services Travel/Serai Utility Services Grants/Loans Collection of Tax/Dues Social Welfare Industries The State can also add further 5 service categories, at its discretion, for implementation under the eDistrict MMP. However, in case, funds are available, additional categories of services may be added by the State subject to adherence to 34
    35. 35. Salient Features of the Scheme (3/4)• Business Process Re-engineering - Essential• Service Levels – Defined for each Service• ICT enablement of field offices at District, Tehsil and Block level• Leverages Service Delivery Platform of SWAN, SDC, SSDG & CSC• Extensive Training and Capacity Building planned at all levels• Change Management - Legal Changes and issue of Notifications
    36. 36. Service deliveryComparison of ‘As Is Process’ and ‘To Be Process’ As Is Process Duration To Be Process Duration Start Start Applicant submits the application to the Applicant submits the application form government office at Tehsil/District Office to the nearest CSC. Standard forms with required supporting documents. The are available with the operator. Instantaneous 1-2 Days Applicant gets an receipt with application form is available with the private vendors located outside office expected date of delivery. premises. The application is electronically Instantaneous forwarded to the signing authority The application is forwarded manually to for necessary action. the signing authority after making an entry 3-5 Days in inward register. The officer checks the application online if the entry is not found in database , marks it electronically to 2-3 days The officer marks the application for 1-3 days Lekhpal for physical verification. A physical verification by Lekhpal SMS alert is sent to Lekhpal Lekhpal gets the information by hand, Lekhpal visits the nearest common conducts the physical verification and 2-3 days lab twice a week to collect the 3-4 days submits the report to officer. applications and conducts the physical verifcation. Officer checks the report and approves/ Verification report is sent to Officer 3-5 Days rejects the application with remarks. online. Officer accepts/rejects the 2-3 days application using digital signature. An SMS alert is sent to applicant. Applicant comes to the office where application was submitted and gets the 1-2 Days service/certificate. Applicant visits the CSC and receives the certificate/service. Instantaneous End End • Can take 2-4 weeks in normal • Can take 1-2 weeks in normal situations situations • Less accountability • Accountability through • Inadequate mechanism to • Automated SLA tracking to
    37. 37. Salient Features of the Scheme (4/4)• Programme Management : – Empowered Committee under Chairmanship of Secretary, DIT, GoI – PMUs to be set-up at the National, State and District level – 24 Secretary GOI / CS level officers to oversee and guide implementation• National PMU : – Prepare Guidelines and Templates; – Empanelment of Consultants and System Integrators ( Implementing Agencies) – Monitor Implementation• State PMU – Oversee implementation at State Level• District e-Governance Society - Oversee implementation at Districts
    38. 38. Benefits from the Project• Citizens can access services at doorsteps (CSCs) in an integrated manner• Responsive, Transparent and Accountable Service Delivery• Cost savings for citizens on account of – Less number of Trips – Less Waiting Time – Can track status of applications – Savings of upto Rs 100 per txn (based on IIM’A Impact Assessment’08) – Total economic benefits anticipated ~ Rs 1200 Cr per year• Modernization and Automation of District Administration• Empowerment of Citizens
    39. 39. Issues in Pilot Implementation• 4 States yet to Go-live with their Services• Some States have gone live with only partial list of services• Partial conformance to proposed service delivery as per new GOs• Variations in Service Delivery Standards in different districts• STQC certification of the e-District applications yet to be done• Implementation of CSCs not completed in several states• Services not being delivered through CSCs
    40. 40. Strategy for faster implementation• Sharing between Pilot and Non-Pilot States – Best Practices, BPR reports – Government Orders• Identification of Services by all States• Submission of DPRs• Pilot Implementation to be completed• Empanelment of Consultants and System Integrators• Digitization of legacy data on priority basis• Target-based Incentives for District Collector & their teams
    41. 41. Categorization of StatesClass A >40 Class B >20 districts Class C 5-20 districts Class D <5 districtsdistricts (4 (3 per State) (2 per State) (1 per State) per State)MP Maharashtra Arunachal Pradesh AndamanUP Bihar Chattisgarh Chandigarh Rajasthan West Bengal D & Haveli Assam Punjab Daman & Diu Orissa Uttarakhand Tripura Andhra Pradesh Himachal Goa Gujarat Kerala Lakshwadweep Jharkhand Nagaland Puducherry Karnataka Delhi Sikkim Tamil Nadu Mizoram J&K Meghalaya Haryana Manipur
    42. 42. Key project implementation activities Mar-12 Jun-12 Sep-12 Dec-12 Mar-13 Jun-13 Sep-13 Dec-13DPR AppraisalSPMU SelectionSI EmpanelmentOEM EmpanelmentSI Model RFPDPR submissionBPR & CM PlanSI & Bid MgmtGovernment OrdersApplication Develop.STQC testingDeGS FormationData DigitizationSite preparationHardware CommissioningTrainingGo-Live
    43. 43. Costs Budgeted for e-District – Rs.1663.08* CroresComponent Cost Component (State) Cost Component Cost (Rs.(National) (Rs. (Rs. (District) Lakhs) Lakhs) Lakhs) Hardware 528,00Program Management 28,08 DPR Preparation 2,00 Data Digitization 300,00Contingency 84.24 Systems at SDC 61,00 Training 90,00Fund approved 28,92.24 Systems Support 25,00 LAN Networking and Software for Pilot 2,25 Horizontal Software for Non-Pilot 11,00 Connectivity 150,00 Third Party/ STQC 12,00 Site Preparation 180,00 Testing Seed Money to eGov Application Support 18,90 Society 60,00 Awareness and 7,00 Project Manager for 3 Communication years @ 3.60 lakhs per Assessment 5,25 year 64,80 Program Management 27,36 Technical Support for at State 3 years @ 2.4 Lakhs Contingency @3 % of 5,17 per year 43,20 State-level cost Awareness and Funds approved at 176,93 Communication 64 state level Contingency @3 % of all District-level costs 39,89 Fund approved for 1456,53 the districts 43
    44. 44. Funds Release Plan 1st Installment (Rs. 10 lakhs per District) released for DeGS formation and DPR preparation (Rs. 10 Lakhs) for non-pilot States – Total Rs. 39.40 Crores released 2nd installment release 3rd installment release 4th installment release • 50 % of the project cost would be • 30 % of the project cost would be •20% of the project cost released subject to meeting all of the released subject to meeting all of the would be released following conditions: following conditions: subsequent to • Utilization of released funds • Utilization of released funds • Issue of Government Orders for • Testing of application by STQC, administrative and enabling e services in the State. launch of 20 services in at least 50 % financial approval by DIT • Formation of DeGS of the districts of the state. of the DPR • State approval of Base Line study, BPR, FRS, selection of System Integrator and placement of Purchase order for procurement of Hardware, Digital Signature and other IT infrastructure. Plan for Post Project Revenues to meet costs  States to adopt PPP model for sustenance of services as per the defined SLAs  Revenue sharing model between CSC / E-District Service Centres to be finalized at State level:  Sharing to be based on ownership of service and volume  Focus on up gradation and maintenance 44
    45. 45. Current Status of e-District Project 1/2• E-district Guidelines released• Consultancy agency for NPMU selected and Consultants placed both at DIT and State Level• Empowered Committee constituted under Chairmanship of Secretary DIT• First meeting of the Empowered Committee for e-District held on 28th December 2011 – EC has stated that States should achieve atleast 70% rollout of CSCs in all Districts – All Pilot states should obtain STQC certifications 45
    46. 46. Current Status of e-District Project• DPRs received from 20 States• DPRs appraised for about 14 States and submitted to Internal Finance Department• 1st Installment released to States for DPR Preparation and establishment of DeGS• 2nd Installment to be released soon• 9 Consultancy Agencies shortlisted through an EOI Process• RFP process to close soon 46
    47. 47. Action Points for States• Notification of SDA and Mission Leader• Formation of District e-Governance Society• Formation of State Project Steering Committee under the Chief Secretary• Identification of Services• Identifications of Departments and Field Offices• Computing of Gap Infrastructure• Completion of Pilot Projects by 31st March 2012 for Pilot States
    48. 48. Detailed Project Report Preparation• Pilot States – Existing consultants to prepare the DPR for State wide roll out.• Non Pilot States – Through consulting agencies empanelled by State Govt / DIT / UIDAI – Cost ceiling of Rs. 3 lakhs (fixed) plus Rs. 10000 per district.• DPR to be approved by State Project Steering Committee
    49. 49. Format Of Submitting DPR 1/3• Section I: Background Of Project and Other Basic Information• Section II: Project Overview or Executive Summary – Identification of all stakeholders – Highlight in concrete terms the efficiencies envisaged to be enhanced for each of these services (in terms of service levels). – Details of locations to be covered – Project activities and timelines – Total project cost• Section III: State Information. – Details of Districts – Officers involved in processing the selected services in the District – Details of District e governance Societies – STATE SPECIFIC e-GOVERNANCE INITIATIVES – Other e-governance initiatives in the State.
    50. 50. Format of Submitting DPR 2/3• SECTION IV:PROJECT DETAILS INCLUDING ITS IMPLEMENTATION MODEL – Stakeholder Analysis – Services and Service levels – Implementation strategy – Key Activities • Study of Process Re-engineering • Study of Change Management • Assessment of Gap Infrastructure – As- Is scenario District wise – Work of Data Digitization – Work of Training – Other details required to be provided : – Details of Monitoring, Evaluation and Assessment – Site Preparation – The schedule of implementation – Project Risks & Mitigation Measures
    51. 51. Format of Submitting DPR 3/3• SECTION V: OPERATION AND MAINTENANCE PHASE – Revenue model to sustain O&M phase – Institutional arrangement for Operations & Maintenance .Phase
    52. 52. DPR Appraisal StatusS States Pilot/ Non Amount Amount Amount that can STQC Certification CSC coverage at StateNo Pilot Budgeted Proposed (Rs. be Approved Level Rs. Cr) Cr) (Rs. Cr)1 Sikkim Non-Pilot 14.43 15.18 10.98 NA 100%2 Tripura Non-Pilot 24.16 23.82 21.57 NA 100%3 Meghala Non-Pilot 22.24 21.75 20.54 NA 82.7% ya4 Orissa Pilot 73.17 91.32 71.16 Functional completed, 56% Non-functional pending5 Andhra Non-Pilot 61.53 127.77 61.48 NA 17% Pradesh6 Tamil Pilot 53.71 80.25 52.26 Not completed Under litigation Nadu7 Mizoram Pilot 21.73 22.62 18.94 Completed Yet to be operational8 Assam Pilot 65.87 145.50 65.87 Functional completed, 84% Non-functional pending9 Daman Non-Pilot 9.57 11.06 9.41 NA SCA not appointed & Diu10 Kerala Pilot 33.89 70.78 33.89 Functional pending, 63% Non-functional pending 52
    53. 53. Thank You