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Babikan power point samples 0313
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  • Slide:Protection.Your cells and organs are your immune system!(photo of a computer password or something along these lines – to talk about how each person is unique and requires their own ‘password’ to protect it from anything foreign)E.g. White Blood cells remove and attack anything that does not know your password
  • Slide:(An orchestra working in concert)Your superhero team:Macrophages , B & T Lymphocytes, Natural Killer Cells, Eosinophils, Bone MarrowThey need:Specific nutrientsA sugar-free diet supplying adequate protein
  • Slide:Antibiotics: Dangerously AbusedThe Result? Bacteria “Superstrains.”When given a choice, opt for natural remedies and nutrients
  • Slide: (have these be check boxes)How Are You Performing?Cold / Flu frequencyEnergy Levels, Stamina (under stress)Digestive issuesAntibiotic usageInfections and InflammationCandida or Yeast infectionsToday’s environment
  • Slide:Photo: house / or frame of house(talk about building a stronger house/body)Keep defense system strong.Creating optimal health in EVERY part of the body
  • Slide:Build Immunity through:DietLifestyle Nutrients
  • Slide:Diet is essential!Most of your immune system resides in the digestive system.
  • Slide:Sugar : A Recipe for Chaos“When we are healthy and avoid sugar, our protective white blood cells circle the body like energetic prizefighters knocking out viruses and bacteria…yet these same protective pugilists can be knocked unconscious by sugar.” – Robert CrayhonSugar paralyzes the immune system and these effects can last up to 5 hoursSugar also encourages the overgrowth of a yeast organism (candida albicans) which can then lead to gas, bloating, depression, decreased energy levels, and more.
  • Slide:Sugar : A Recipe for Chaos“When we are healthy and avoid sugar, our protective white blood cells circle the body like energetic prizefighters knocking out viruses and bacteria…yet these same protective pugilists can be knocked unconscious by sugar.” – Robert CrayhonSugar paralyzes the immune system and these effects can last up to 5 hoursSugar also encourages the overgrowth of a yeast organism (candida albicans) which can then lead to gas, bloating, depression, decreased energy levels, and more.
  • Slide:(picture of an ingredient label w/ 25+ grams sugar)Read your labels!Every 4 grams of sugar = 1 tsp sugar
  • Slide:Use alternative sweeteners as ‘transition foods”Propolis : Bee ResinContains a rich source of caffeic acid and apigenin – two important compounds that aid in immune responseEases childhood coughs more efficiently than leading non-prescription cough medicineRaw, local honey is best
  • Slide:Goal = balance blood sugar by opting for a low glycemic load
  • Slide:Hydrogenated, processed, rancid fats and oilsSuch as deep fried foods, margarines, commercial oilsDepletes vitamin A, D, E, potassium, zinc, seleniumGenerates inflammatory and oxidative reactions
  • Slide:Wheat and Dairy productscommon allergens Can cause the buildup of mucous to create an environment where viruses and bacteria thrive
  • Slide:Boosting Immunity With:HydrationFruitsVegetablesProteinFats
  • Slide:Essential MagnesiumPlays a role in the production and transport of energy, contraction and relaxation of muscles, the synthesis of protein, and assists in the functioning of certain enzymes in the body.Apples, apricots, avocados, bananasGreen leafy vegetables such as cooked spinach and collard greensSea vegetables such as kelpHalibut, scallopsNuts & seeds
  • Slide:Fiber helpsReduce pathogenic bacteria growthCleanses toxins from your colon
  • Slide:How Much?Paleo Ancestors consumed 50-100 g/dayMost Americans consume 5-14 g/dayGoal is 50g/day
  • Coconut Oil Superstar immune enhancing properties:AntifungalAntibacterialAntiviralFacilitates fat loss
  • Boosting Immunity through Food Review:Consume nutrient dense foods rich in vitamins & mineralsHave quality protein with every meal and snackReduce sugars in your diet and read your labels!Incorporate coconut oil into your cookingEnjoy fermented foods on a regular basis
  • Wash your hands….Often!Most cold and flus are transmitted through touch.
  • Sleep DeepJust one night of poor sleep:Raises stress hormonesImpairs immune functionIncrease appetite and cravingsSpeeds up agingHow much?7-9 hours of high-quality sleep each night
  • Slide:Boosting Immunity through a Healthy Lifestyle:Wash hands regularlyGet 7-9 hours of sleep each nightExercise and incorporate interval trainingDe-stress and laugh often!
  • Slide:Your Health is Your Wealth!Less absenteeismBetter productivity More life satisfaction and enjoyment(Another picture of a house? and or a healthy person? to bring everything back full circle)
  • While we are on our journey , you have to make sure that you are looking at what works BEST for you and find the balance. Who has found their MOJO?
  • Animated picture list with color text tabs(Intermediate)To reproduce the SmartArt effects on this page, do the following:On the Home tab, in the Slides group, click Layout, and then click Blank. On the Insert tab, in the Illustrations group, click SmartArt.In the Choose a SmartArt Graphic dialog box, in the left pane, click List. In the List pane, double-click Horizontal Picture List (fifth row, second option from the left) to insert the graphic into the slide. Press and hold CTRL, and select the picture placeholder and text shape (top and bottom shape) in one of the objects. Under SmartArt Tools,on the Design tab, in the Create Graphic group, click Add Shape, and then click Add Shape After. Repeat this process one more time for a total of five picture placeholders and text shapes. Select the graphic. Under SmartArt Tools, on the Format tab, click Size, and then do the following:In the Height box, enter 4.44”.In the Width box, enter 9.25”.Under SmartArt Tools, on the Format tab, click Arrange, click Align, and then do the following:Click Align to Slide.Click Align Middle. Click Align Center. Select the graphic, and then click one of the arrows on the left border. In the Type your text here dialog box, enter text.Press and hold CTRL, and then select all five text boxes in the graphic. On the Home tab, in the Font group, select Corbel from the Font list,and then enter 22 in the Font Size box.Select the graphic. Under SmartArtTools, on the Design tab, in the SmartArtStyles group, do the following: Click ChangeColors, and then under Colorful click Colorful Range – Accent Colors 2 to 3 (second option from the left).Click More, and then under Best Match for Document click Moderate Effect (fourth option from the left).Select the rounded rectangle at the top of the graphic. Under SmartArtTools, on the Format tab, in the ShapeStyles group, click the arrow next to ShapeFill, and then under Theme Colors click White, Background 1, Darker 35% (fifth row, first option from the left).Click each of the five picture placeholders in the SmartArt graphic, select a picture, and then click Insert.To reproduce the animation effects on this slide, do the following:On the Animations tab, in the Advanced Animations group, click Animation Pane.On the slide, select the graphic. On the Animations tab, in the Animation group, click the More arrow at the Effects Gallery and under Entrance, click Float In.In the Animation group, click Effect Options, and under Sequence, click One by One. In the Timing group, in the Duration list, click 01.00.In the Animation Pane, click the double-arrow below the animation effect to expand the list of effects, then do the following to modify the list of effects:Select the first animation effect, and then do the following:On the Animations tab, in the Animation group, click the More arrow at the Effects Gallery and then click More Entrance Effects. In the Change Entrance Effects dialog box, under Moderate, click Basic Zoom.Click Effect Options, and under Zoom, click Out Slightly. In the Timing group, in the Start list, select With Previous.Also in the Timing group, in the Duration list, click 01.00.Press and hold CTRL, select the third, fifth, seventh, ninth, and 11th animation effects (effects for the text shapes), and then do the following:On the Animations tab, in the Animation group, click the More arrow at the Effects Gallery and then click More Entrance Effects. In the Change Entrance Effects dialog box, under Basic, click Peek In, and then click OK. In the Animation group, click Effect Options, and under Direction, click From Top.In the Timing group, in the Duration list, click 01.00.Press and hold CTRL, select the second, fourth, sixth, eighth, and 10th animation effects (effects for the pictures). In the Timing group, in the Start list, select After Previous.To reproduce the background effects on this slide, do the following:Right-click the slide background area, and then click Format Background. In the Format Background dialog box, click Fill in the left pane, select Gradient fill in the Fill pane, and then do the following:In the Type list, select Linear.Click the button next to Direction, and then click Linear Down (first row, second option from the left).Under Gradient stops, click Add gradient stop or Remove gradient stop until two stops appear on the slider, then customize the gradient stops as follows:Select the first stop in the slider, and then do the following:In the Position box, enter 0%.Click the button next to Color, click More Colors, and then in the Colors dialog box, on the Custom tab, enter values for Red: 130, Green: 126, and Blue: 102.Select the last stop on the slider, and then do the following: In the Position box, enter 71%.Click the button next to Color, and then click Black, Text 1 (first row, second option from the left).
  • Key InsightsIt is difficult for “Bragging Bob” types to look at the 5” device as aphone – the idea of an ultra-portable, productivity and entertainment hub is still very appealing. Along with size and its unusual aspect ratio, concerns of “poketability” and “ease of use while talking” are heightened. Bragging bob” types and those older (experiencing aging related issues i.e. eye sight) understand the benefits of bigger screen so they are torn between functionality and practicality
  • RecommendationsIt will be critical to distance it from the “telephony” functionality or any phone imagery as this will play directly into the product’s perceived weaknesses. Minimize “holding while talking” concerns by emphasizing its superior text based communications and hands-free / speakerphone / video calling experience.Focus on advanced functionality of the tablet like device that they would "learn to adapt"
  • Unusual size leads to uncertain usage scenes. Tablet-like positioning brings much needed productivity and advanced multimedia strengths to the table. Most believe that they will be able to utilize more “smart” features with a larger screen (increased ease of typing and viewing will lead to using other features i.e. reading, multimedia viewing and gaming)Pocketability and “not easy to use with one hand” can be overcome with functionality strengths
  • Clear positioning is critical – must be positioned as a tablet that can also make phone calls. Focus on key tablet-like functionalities and advanced specs to educate consumers of it’s relative size benefits.Communicate and educate its expanded usage scenes compared to current smartphone offering (show tablet-like functionality) and carrying scenes (in a jacket pocket rather than pants pocket)
  • Understand market demand, consumer interest and acceptance of a new 5” deviceQuantitative online survey + Focus Groups
  • In a relative comparison, the majority of respondents opted for the 4” or 4.5” device sizes.5” unusual aspect ration blurred the lines between a tablet and a smartphoneYounger respondents (less productivity driven than their older counterparts) opt for mid sized devices.Males, being less concerned with issues of pocketability and ease of holding the device, prefer larger phones.
  • Though considered too big to be a phone, size is generally acceptable5” device is well within the range of acceptable sizes and ¼ initially believe it fits their needs well
  • Educating consumers on key features and benefits is an important part of helping drive acceptabilityAcceptance is even greater among older Bragging Bobs
  • Though not considered a viable phone replacement from a pocketability perspective,the ‘tablet’ features and possibilities help drive positive sentiment.
  • Bragging Bobs understand and accept the trade off of functionality over sizeInitial impression can be changed with fully understanding the benefits.
  • Evaluated on its own – device scores highest on ‘functional’ attributesBragging Bobs understand and accept the trade off of functionality over sizeInitial impression can be changed with fully understanding the benefits.
  • Split between desired usage in portrait vs. landscape mode is equally divided with no real gender or age group differences.
  • A new era of discovery is about to begin...“Jett Express Car Wash was founded by an innovative long term professional car wash operator. Today there are numerous Jett Express locations offering exceptional selection, value and quality car wash packages. We are proud of this heritage and as we grow we will continue to offer the best service at the best price. Look for a Jett Express coming soon to your world!
  • Innovative counter displays Showcases twelve 4-ounce scented body sprays or shampoos Three amazing fragrances:Cucumber Melon Sun Ripened Raspberry Sweet PeaLow barrier of entryConvenient size and built- in counter-top displays Drives traffic back to the clin
  • There was little boy called Christian, (Picture of a little boy, age 5) (picture in a frame)
  • One day as he was about to go to bed, his mother got ready to read a bedtime story to him as she usually did. (Mother getting Christian tucked into bed, ready for his bedtime story)
  • One day as he was about to go to bed, his mother got ready to read a bedtime story to him as she usually did. (Mother getting Christian tucked into bed, ready for his bedtime story)However on this night, instead of reading him a story from his book of Classic Bedtime Stories, she read him a story from the Bible (Mother reading a Bible to Christian)(close up to book)
  • The story was about how Jesus was killed by bad men for our sins (Jesus on the cross)
  • After mum finished the story and kissed him goodnight, Christian could not go to sleep. He kept thinking about King Jesus (Christian lying in bed with the image of Jesus on the cross in his mind)
  • Christian decides to get out of bed and to pray that God forgives his sins. He then asked Jesus to be his friend and superhero. At that point, Christian became born again. (Christian kneeling by his bedside, praying)
  • The following morning, Christian gets ready to go to school.
  • As Christian walks into the kitchen to get his school lunch, his mother follows him into the kitchen and asks him if he has done all his homework from the day before.Without thinking about it, Christian lied to his mother and said he had done all his homework. He knew that wasn’t exactly true.
  • As Christian walks into the kitchen to get his school lunch, his mother follows him into the kitchen and asks him if he has done all his homework from the day before.Without thinking about it, Christian lied to his mother and said he had done all his homework. He knew that wasn’t exactly true.
  • As soon as he lied, he noticed that his trousers began to fall downChristian’s face grew red from embarrassment (face turns red)Christian then hears a voice say to him (close up) “One of the armour pieces you have on is a Belt of Truth. It reminds you to tell the truth always. Whenever you lie, that belt will disappear from you, leaving you embarrassed like you are now”
  • As soon as he lied, he noticed that his trousers began to fall downChristian’s face grew red from embarrassment (face turns red)Christian then hears a voice say to him (close up) “One of the armour pieces you have on is a Belt of Truth. It reminds you to tell the truth always. Whenever you lie, that belt will disappear from you, leaving you embarrassed like you are now”
  • Christian quickly decides to apologise and tell the truthHis mother forgives him, pats him on the back and waves goodbye to him as he leaves for school.
  • Christian quickly decides to apologise and tell the truthHis mother forgives himand waves goodbye to him as he leaves for school.
  • Post
  • Routine: Life as usual,predictableOld patterns, beliefs invalid, Unexpected by the change, timing, scope impact, “why me?”, shockParalysis, immobility, anger, blame, anxiety, exhausion, block new informationWhat is lost is let go, end of denial, futile hanging on, take responsibility for future and past interprestations.Inevitability follows letting go. Mind is open, possibility, opportunity, imagination is freed. Time in the valley varies.Moment of insight, breakthrough, Trust your mind, instincts, gut feel, intuitionRenewal – New systems, policies, rules plans, behaviors, feelings, new sense of self, old ways don’t work, old ties are weak, new leaders emerge, increased independence, resiliance, excitementOriginal vision is refined, be ready for next transition, new routine. Elisabeth Kubler-RossShockDenial and isolationAnger and rageDepressionBargainingAcceptanceDecathexis
  • Channels: What are the communication methods?Audience: Who will benefit the most? Who’s a risk?
  • Change will sustain when the new structures and processes begin to alter the context and environment.
  • Note- when you number is known (500 – 1000?) remove or add house icons accordingly
  • Next slide:Julie: I don’t want any copy describing Cathy, only her name “Capable Cathy” and then a really good picture/caricature of a stressed-out woman, overweight, hair a little messy, juggling many things at onceCapable Cathy: runs a non-profit. She is good at what she does and everyone loves her. She helped the organization raise $1 million since she became the director. She works about 70 hours a week and goes into to work sometimes on her day off. Comes home exhausted and depleted. Binges in front of the TV til 2 just to recover from the day and refuel. In the past 2 years since she took on the position she has gained 45 lbs.
  • PBM’s are 3rd party administrators who authorize all Rx transactions and keep electronic recordsThe three largest PBM’s are Medco, Caremark-CVS and Express- Scripts. They make up 86% of the insured market.Their purchasing power allows them to negotiate the best volume discounts with wholesalers and manufacturers - and theoretically should pass those savings on to the consumers…PBM’s negotiate prices with insurance plan managers and pharmacies in order to maximize their spread (margin)Last year, the ‘Big Three’ generated over $80 billion of non-disclosed revenue making an average of $35.00 – (65%) gross profit on each prescription transaction!
  • Our drug search engine - powered by Google - is the ultimate tool enabling the consumer to find the most competitive pharmacy and the lowest drug price.Little known fact: not all pharmacies price the same! The average price differential between the highest and the lowest offer in a given market is between 44 and 61%!
  • Medical ProvidersCorporationsIndividuals Clubs AssociationsCivic OrganizationsChurches, Synagogues
  • 1. Executive summary Unlike many modern industries, most of what a hotel does needs to happen offline. It’s hard to deliver room service or make beds with a click. But hotels are experimenting with plenty of other ways to improve service and connect with employees and customers using social media. We are in the same position that we were with online marketing 20 years ago; the only difference is that it won’t take 20 years; it will take less than 3-5 years until we really see the impact of interactive communication among consumers and within our own employees. Often, we think of our offline lives as distinct from our online presence, but social media is real life!!!.  Look no further than the hotels you stay in, more often than not, there’s a Twitter and Facebook account — possibly even a Foursquare presence — behind the venue in question. Because social media is a platform for the customer’s voice — and that voice can be heard by anyone in the world — the hospitality industry as a whole has embraced social media in a huge way. Hospitality businesses of all sizes have found their own unique way to harness the power of Facebook and the distribution possibilities made available via Twitter. Few of them are using social media to engage more with their employees and to boost company culture and learning.
  • 1. Executive summary Unlike many modern industries, most of what a hotel does needs to happen offline. It’s hard to deliver room service or make beds with a click. But hotels are experimenting with plenty of other ways to improve service and connect with employees and customers using social media. We are in the same position that we were with online marketing 20 years ago; the only difference is that it won’t take 20 years; it will take less than 3-5 years until we really see the impact of interactive communication among consumers and within our own employees. Often, we think of our offline lives as distinct from our online presence, but social media is real life!!!.  Look no further than the hotels you stay in, more often than not, there’s a Twitter and Facebook account — possibly even a Foursquare presence — behind the venue in question. Because social media is a platform for the customer’s voice — and that voice can be heard by anyone in the world — the hospitality industry as a whole has embraced social media in a huge way. Hospitality businesses of all sizes have found their own unique way to harness the power of Facebook and the distribution possibilities made available via Twitter. Few of them are using social media to engage more with their employees and to boost company culture and learning.
  • 1. Executive summary Unlike many modern industries, most of what a hotel does needs to happen offline. It’s hard to deliver room service or make beds with a click. But hotels are experimenting with plenty of other ways to improve service and connect with employees and customers using social media. We are in the same position that we were with online marketing 20 years ago; the only difference is that it won’t take 20 years; it will take less than 3-5 years until we really see the impact of interactive communication among consumers and within our own employees. Often, we think of our offline lives as distinct from our online presence, but social media is real life!!!.  Look no further than the hotels you stay in, more often than not, there’s a Twitter and Facebook account — possibly even a Foursquare presence — behind the venue in question. Because social media is a platform for the customer’s voice — and that voice can be heard by anyone in the world — the hospitality industry as a whole has embraced social media in a huge way. Hospitality businesses of all sizes have found their own unique way to harness the power of Facebook and the distribution possibilities made available via Twitter. Few of them are using social media to engage more with their employees and to boost company culture and learning.
  • 1. Executive summary Unlike many modern industries, most of what a hotel does needs to happen offline. It’s hard to deliver room service or make beds with a click. But hotels are experimenting with plenty of other ways to improve service and connect with employees and customers using social media. We are in the same position that we were with online marketing 20 years ago; the only difference is that it won’t take 20 years; it will take less than 3-5 years until we really see the impact of interactive communication among consumers and within our own employees. Often, we think of our offline lives as distinct from our online presence, but social media is real life!!!.  Look no further than the hotels you stay in, more often than not, there’s a Twitter and Facebook account — possibly even a Foursquare presence — behind the venue in question. Because social media is a platform for the customer’s voice — and that voice can be heard by anyone in the world — the hospitality industry as a whole has embraced social media in a huge way. Hospitality businesses of all sizes have found their own unique way to harness the power of Facebook and the distribution possibilities made available via Twitter. Few of them are using social media to engage more with their employees and to boost company culture and learning.
  • 2. Brief overview of the industry and company chosen The company chosen within the Hospitality Industry is Hotel Arts in Barcelona, a Ritz Carlton Hotel Brief overview of industry and company chosenTourism is Spain’s 2nd most important industryRepresents around 10% of Spain’s GDPIn January 2009, overnight stays decreased by 12%Prices decreased significantly: 1 star hotels had around 2% decrease and 4-5 star hotels had an average of 3% and 5% decrease in pricesSpain experienced around a drop 12% drop on international tourist arrival from 2006 to 2009Spain is the 3rd location chosen by international tourists, after France and USA Most visited countries by international tourist arrivals RankCountryRegionalMarketInternationaltouristarrivals(2009)Internationaltouristarrivals(2008)Internationaltouristarrivals(2007)Internationaltouristarrivals(2006)1 FranceEurope74.2 million79.2 million80.9 million77.9 million2 United StatesNorth America54.9 million57.9 million56.0 million51.0 million3 SpainEurope52.2 million57.2 million58.7 million58.0 million4 ChinaAsia50.9 million53.0 million54.7 million49.9 million5 ItalyEurope43.2 million42.7 million43.7 million41.1 million  Hotel-ArtsHotel opened in 1994483 rooms, 44 floorsLuxury hotel, part of the Carlton Ritz chainsRitz-Carlton chain has 78 properties located in 23 different countriesEmploys 32.000 peopleStrong values and discipline that allows for a luxury service delivery
  • CREDO: “The Ritz-Carlton is a place where genuine care and comfort of our guests is our highest mission.We pledge to provide the finest personal service and facilities for our guests who will always enjoy warm, relaxed, yet refined ambience.The Ritz-Carlton experience enlivens the senses, instills well-being and fulfills even the unexpressed wished and need of out guests.”
  • THE EMPLOYEE PROMISE: At the RITZ-CARLTON, our Ladies and Gentlemen are the most important resources in our service commitment to our guests.By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled and the Ritz-Carlton Mystique is strengthened.
  • 3 STEPS OF SERVICE: A warm and sincere greeting. Use the guests’ name.Anticipation and fulfillment of each guest’s needs.Fond farewell. Give a warm good-bye and use the guests’ name.             See http://www.youtube.com/watch?v=W_iFSAAoQ-A for a description on Ritz Carlton cultureSee http://www.hotelartsbarcelona.com/ for Hotel Arts in BarcelonaSee http://www.slideshare.net/smei/one-brand-one-vision-one-voice for a presentation about ritz Carlton and social media (We like the look&feel of this presentation)
  • 3. Initiative description  Social media, one brand, one vision one voice The social media initiative will be divided in two phases: Phase 1: Internal social media: To create engagement with the employees and to instill the hotel culture and to create a learning environment. In a “high touch” luxury hotel, quality of service is key. Social media initiatives in the back office could help to connect the employees with important information such as:Service quality indexesKPI´s of each hotel area (Kitchen, cleaning, front desk, etc)VIP guests arriving to the hotelEmotional connection with the brand, great work environment loyalty and less turnover rateCommunity/team sense Phase 2: External social media: To create engagement with the guests and to provide innovative services like:“Social concierge”: A concierge with a Twitter feed could be a powerful thing. Instead of making a single stop at the concierge desk to collect brochures, guests could ask questions before they get to the hotel, from their rooms, or while they’re out exploring. They would also have easy access to the questions other guests asked and past recommendations. Guests could be discovering the city and ask the “social concierge” to book them a ticket in the Opera or just order a drink from the closest bar on the beach (NOTE: In this particular example we need an animation & illustration that can show creatively this service)Continuous guests feedbackStructured questionnaires “just in time”Service recovery
  • a. Who –who is our audience for the initiative; which are of business does it involve? Given our objective with this case, we help to address primarily the internal workers of the Hotel Arts in Barcelona (member of the Ritz Carlton), with the hope of being implemented later on in other Ritz Carlton hotels. In a second stage of development, we hope to include also Guests so that they can include their comments and suggestions towards improving the quality level of the service, as well as developing new concepts as the “social concierge” b. What – what we plan to do with the audience? In some visits to the Hotel Arts were able to do a tour and get to know the back-office of the Hotel in Barcelona. Here we learned how managers and employees communicate among themselves, how people are motivated and how processes and the company's culture are transmitted. All the information and communication is visible in the walls of the corridor of the labyrinth of the hotel's back-office. Currently, 100% of the internal communication is done without the use of technology or social platforms. We hope this can gradually change over time. We understand this is a complicated process that needs time for adaptation We have identified the following things that are currently been communicated in the corridor's walls:Daily-news of the Ritz Carlton: Every morning a manager meets 15 minutes with his team to communicate the last ratios, important news regarding the Ritz Carlton network, problems with guests that took place the day before, birthdays of the day among employees and guests. Also, one corporate value of the Ritz Carlton is selected each day, and all have to live by it during the whole day.Birthday remindersJob postingsComments from Guests towards specific employeesEmployee of the monthThe Ritz Carlton's CredoHow to dress accordingly including a picture of the picture of what is correct and what isn'tRules of ServiceAn Organizational chart for the new employees and those hired temporarilyEmergency procedureGallup: Gallup is a market research study of customer satisfaction and quality, conducted by an external company for the Hotel Arts. The service quality objectives are set by management and the last results obtained are shown in the 15 minute meeting (they have 3 shifts a day, so every shift has its own meeting reviewing all this stuff) To facilitate the adoption rate among the employees, we believe we should filter between groups of employees (kitchen, lobby, housekeeping, laundry, general staff, etc.) and prioritize the list according to certain criteria such as: impact on operations and profit, cost to implement and adaptability among employees. This way we can make sure there is a smooth implementation and adaptation of the proposed changes, minimizing costs and maximizing benefits.
  • c. How –what kind of tools and technologies we plan to use? Specifically, we would like to implement in Phase 1 the following:An online social platform where management can communicate daily news and codes of conduct, as an example to all employees. Also, emergency procedures and other processes/guidelines can be included. This can be in the beginning a 1.0 social tool where employees can look for info and be updated on what is going on. Screens in the walls of the corridor that can be linked to the information posted in the social platform. This can be updated constantly and be used to post the same information that is currently posted but in a digital way. This way, management can update from their own desks, avoiding to have to go to the wall and post a paper on it, employees can access important information from anywhere without having to go to the corridor to know who's birthday it is or what were the latest incidents with guests.In a later stage and again, gradually, it can turn into a 2.0 social platform where managers can start engaging with their community and guests can post comments on certain employees. This tool can be updated constantly and be accessed from any PC, smartphone or IPAD. In Phase 2 we imagine most employees with an IPAD/smart phones with access to the social platform and updated with all the news/information and Hotel KPI´s at all times.
  • 0-04 (busy street)http://www.istockphoto.com/stock-photo-14107886-busy-street.phpIt seems that people at work are busier and have more things to do than ever. The world just seems to be getting faster and faster that’s for sure.
  • 0-05 (moving crowd)http://www.istockphoto.com/stock-photo-3561822-moving-crowd.phpWhen we struggle with managing our time at work, the customer may suffer with missed deadlines; broken promises or the quality of work may not be up to standard. The customer won’t stand that for long.
  • 0-06 (2 images, woman at desk, then stressed)http://www.istockphoto.com/stock-photo-6564813-businesswoman-in-office.phphttp://www.istockphoto.com/stock-photo-4811490-headache-in-the-office-at-work.php  When we struggle with managing our time at work our relationships with colleagues can be become strained and tense. “A stressful work environment” or “a poor relationship with a boss or fellow workers” is often stated as a top reason for high labor turnover.
  • 0-07 (2 images, woman at home, stressed, parents with child)http://www.istockphoto.com/stock-photo-7325518-parents-swear-and-children-suffer.php http://www.istockphoto.com/stock-photo-13800766-unhappy-young-female-sitting-with-her-husband-in-the-background.phpWhen we struggle with managing our time at work, our relationships at home can suffer. Family life can become out of balance when we do not get done all that we need to get done at work in a timely manner.
  • 0-08 (family conflict)http://www.istockphoto.com/stock-photo-10173373-family-in-conflict.phpIt seems that the “bruise” will always come out somewhere – the customer loses, our colleagues lose, our family loose and even our health can deteriorate when we don’t manage our time.
  • 0-09 (happy family)http://www.istockphoto.com/stock-photo-10385676-adorable-family.phpThis training module will help you become more effective and efficient with your time and is full of practical tips, suggestions and exercises to help you get it all done.
  • 0-10 (2 images, Facilitator, individual with computer) http://www.istockphoto.com/stock-photo-4387778-business-seminar.phpandhttp://www.istockphoto.com/stock-photo-11674112-young-business-woman-looking-at-monitor.php LEARNING METHOD (50 seconds)All sessions within this program are intended to either be lead by a Facilitator or be Self-Directed.
  • 0-11During this recording there are exercises to help you apply the learning to your work. We highly recommend that you invest the time to complete these exercises.
  • 0-12All of the sessions within this program have been designed to be highly practical.
  • 0-14 (Image of projector screen, we need the at least the MEDIUM size of this image 1698 x 1131 px)http://www.istockphoto.com/stock-photo-11338955-business-conference-with-businessman-talking-to-audience.phpYou will see that all sessions within this program follow a 3 step process:
  • 0-19MODULE NUMBER & LENGTH (5mins and 8 seconds) This session consists of two modules. Please be sure to complete both modules.
  • 0-21 –(2 Image here can rotate)http://www.istockphoto.com/stock-photo-11399282-maybe.php http://www.istockphoto.com/stock-photo-12971356-man-and-woman-standing-together-making-a-decision.phpWhat are some of your biggest time management challenges
  • 1-01Welcome back. Now, let’s get a little more specific with your time management challenges.
  • 1-02 (Woman and Laptop)http://www.istockphoto.com/stock-photo-143961-pensive-woman-standing-near-a-laptop.phpTake a few more minutes now and categorize your time management challenges into two distinct areas – people or process
  • 1-03In other words when you consider the root of the time management challenge, is it because of frustration with another person(s) or is it because of frustration with a system, procedure or process?
  • 2-04 (landscape photo)http://www.istockphoto.com/stock-photo-14959928-xxl-solitude-beach-silhouette.phpTime seems to be like land – God’s not making any more of it!
  • 2-05 (man with files up to his neck, with TEXT ANIMATION)http://www.istockphoto.com/stock-photo-9617080-office-worker-sits-dazed-between-piles-of-files.phpThe majority of us at work talk about “not having enough hours in the day”. When we get home, we talk about “not having enough quality time with our loved ones” and we hear ourselves saying “I just don’t have time today to……(you fill in the blank)”.
  • 2-11 (facebook image, Frank has this image)We send a text and we expect a more or less instant response. Now we have the big black hole of Twitter, Facebook and LinkedIn that will consume our time if we’re not careful. Despite your best efforts – no-one has ever found the LAST page of the internet so quit trying
  • 2-12 (Create text message with words like TTYL or GR82cu)People have more communication tools than ever, but we seem to effectively communicate less. People seem more misunderstood than ever.
  • 2-13 (man with laptop in car)http://www.istockphoto.com/stock-photo-9164554-driver-using-gps-laptop.phpWe were sold a bit of lie regarding technology – we were told it was meant to bring us more leisure time, but we’re working harder and longer than ever. Laptop computers and other mobile devices have blurred the lines between home and work. Commuting time has now become work time. Lazy Sunday afternoons can soon become our time to squeeze in some extra work. (Text Animation) “Just this email”, “just this report” or “just this presentation to finish” erodes our ability to renew, refresh and enjoy true and deep recreation for the work week ahead.
  • 2-14Technology is meant to be a tool that we manage not something that manages us. It’s not meant to be our dog whistle.
  • 2-21 (text animation)So, with people we must be effective - we build trust.
  • 2-23 (slide 13-16 from TM power point presentation, Frank has these)PERCEPTION, BEHAVIOR & RESULTS (5mins and 45seconds) If we wish to improve our results in any aspect of our lives we have to consider the way we see the situation (our perceptions) and our behaviors (what we say, don’t say, do and don’t do). 
  • 2-24 (repeat quote into infinity)Albert Einstein said that the definition of insanity is when we keep doing the same thing over and over and expect different results.
  • 2-25I encourage you to consider, that if you want to improve your time management, first look at how you perceive the situation or the person. For example, if your PERCEPTION is that you cannot DO anything at all about your ability to manage your time would you DO anything differently or be open to new ways of DOING things?
  • 2-26Likewise, if you have a negative PERCEPTION of someone at work and as a result this has created a poor relationship between you as colleagues – do you think you would have time management challenges with this person? Absolutely! You’re always double checking; they’re always wondering what the “agenda” is and you wouldn’t trust them as far as you can throw them! 
  • 2-29 (single woman)http://www.istockphoto.com/stock-photo-2384305-probably.php Remember, when it comes to the effective use of our time there are essentially two types of time management challenges facing us – how we work with people and how we work with processes.
  • 2-32 (1 guy, two images)http://www.istockphoto.com/stock-photo-7615370-young-business-man-doubt-at-office.phphttp://www.istockphoto.com/stock-photo-7615465-young-business-man-serious-at-office.php Do you think you are perfect and everyone else is not? Do you secretly wish for everyone to see the world how you see it and in doing so the world of work would be a much better place? 
  • 2-35So how do we improve our results?
  • 3-04 (Head with prisoner inside)http://www.istockphoto.com/stock-photo-13372159-head-with-prisoner-inside.php It’s as if we are prisoners in our own mind and there’s nothing we believe we can do that works with the other person and/or that process, system or procedure (that inefficient meeting for example is JUST the way it’s always been and always will be until the end of time or when I retire - whichever comes first!) 
  • 3-06Remember, as Henry Ford once said “whether you can or think you can’t you’re probably right!”
  • 4-02So keep this in mind as you focus on trying to “get it all done”.
  • 4-05If we are unsatisfied with our results in any aspect of our life, we must ask our self how we see the situation first.  
  • 6-17 (Text animation with man holding sign in hand, purchase MEDIUM size of this photo. )http://www.istockphoto.com/stock-photo-11946564-man-holding-blank-sign.php 1. Why do I see this person as I see them?Do I have any part to play in why this relationship is ineffective?What could I do to improve the relationship?
  • 7-07 Interestingly, we can’t have one without the other – people will not trust us at work if we are just a good person but incompetent! Likewise it won’t work if you are a competent gossiper, competently lazy or competently negative! 
  • 7-09Now let us consider a process, system or procedure that is inefficient and wastes your time.
  • Now Pam I have known, for quite a while and she has quite a bit of accomplishments in her background. She is an entrepreneur being the principal individual of the PMC group communications firm which specializes in organizational and personal image growth, so she has a lot of knowledge on helping people develop their brand image and expanding out their ability to project that image as a strategic advantage. She also has an experience as an executive coach for many physicians. She has been involved quite a bit in organized medicine as a background support person. As Executive Vice President and making a lot of things happening at the level of organized medicine at the state level. She is also certified in image management has Association management and leadership coaching I could go on and on quite a bit but what I’d like to do is just bring Pam on to the microphone and let her introduce herself a little bit.
  • I'm excited about today because goals are the foundation of success, of course, and we don't even think about establishing goals until we get to a certain place in our lives. For some people it occurs earlier than others. One of the stories I have is when I was in my 20’s. I started working in organized medicine for a national organization and one of the people I met, who became a mentor, was a physician who later became very successful as the chair of an academic department and also ran for his state Senate and lost by just a few thousand votes, which was admirable actually. He told me that this was a foreign concept to me. Of course I was in my 20s, fresh out of college and graduate school.
  • He told me that he and his wife, when they first got married, set goals for themselves, for their careers, for what they wanted to obtain and achieve in their in their lives. They were in their 30’s when they did this. He told me that they wrote down all their goals and they put it in a drawer in their dining room credenza, and every month they would sit down at the dining room table and pull out their goals and tweak them. And they achieve most of their goals, and I thought that is the weirdest thing I ever heard, someone who would write down their goals and pull them out.
  • So I started thinking about goals than. We all have goals. When we’re infants we have, we need to be fed and sheltered and loved. Then when we’re preadolescents and adolescents we want to be popular and get an education and be good in our sport, and then we have our own goals and perhaps our parent’s goals. We want to go to college and we want to have a career that we can contribute in. And then we start thinking about our own goals.
  • Because I don't think you can achieve if you don't have intentional goals. Intentional goals stretch you. You don't say when you get up in the morning, “My goal is to have a good lunch.” You want to have a goal that takes you from where you are. Something that you can, an objective, a cornerstone, a priority, something that will change where you are now so if you want to move the dial up. It is about moving the dial up, unless you're just a slug, and you’re happy with where you are you don't care what you have for lunch, and we’re not going to worry about those people because we’re in a different environment.  
  • If you decide you want to set goals and be intentional about it, there are all kinds of tools you can use. If you just put “goals” into Google, “setting goals” into Google, you get pages and pages of how to set goals.  There's a couple rules though that that I use especially with my coaching executives. It’s kind of interesting, and I discovered that people who are good just want to be better and better. You know like the people who really don't need to see a shrink or the ones who are very introspective and want to learn more about themselves. I don't know why, I guess like energy attracts like energy or something. But there are rules for goal setting.
  • I mean one of the things I use with coaching executives, which is positive psychology, is the SMART rule and the S stands for specific. Goals need to be specific. If we take one thing away from today's audio conference I hope you remember the SMART rule.  S stands for specific. Goals need to be very specific. And they need to be written in a positive way. You don't want to say “I don’t want to be a bad parent anymore”. You say, “I want to be a good parent”.  M stands for measurable. Goals have to be measurable. They have to be quantitative. They can’t just be qualitative.  A stands for actionable. It has to be something that makes you do something; make a change. The R stands for, if it’s organizational, it stands for who’s the responsible person. If it is a team goal, who is responsible for this, who’s the head person? If it’s a personal goal, is the goal relevant? R can stand for responsibility or relevant. T stands for time bounds. Goals have to be timed out. We’ll talk about examples later, but SMART is SPECIFIC, MEASURABLE, ACTIONABLE, RESPONSIBLE, and TIME BOUNDS. 
  • Well I think that sort of becomes an inductive versus deductive thing. You set a big goal. You had asked me earlier, Dr. Ruby; about should I have big goals or little goals? Should I have stretched goals or not so stretched goals? I think you have to start with a big goal and then you break it down into pieces and you can call those objectives for tasks or whatever verbiage or language you want to use. Basically, they're smaller goals. So, you ask what makes them specific. What would be a goal you have this year?
  • Well I think that sort of becomes an inductive versus deductive thing. You set a big goal. You had asked me earlier, Dr. Ruby; about should I have big goals or little goals? Should I have stretched goals or not so stretched goals? I think you have to start with a big goal and then you break it down into pieces and you can call those objectives for tasks or whatever verbiage or language you want to use. Basically, they're smaller goals. So, you ask what makes them specific. What would be a goal you have this year?
  • So, we would call that a “BAG”, a Big Audacious Goal. Your audacious goal is to transform a laboratory and its clients. So a piece of that is to have an audio conference to offer tools. That's getting more specific. You have your big audacious goal and then you have the audio conference and you have other tools that you're going to provide in sort of a cooperative way with your clients. Then you become even more specific, let’s just narrow down to audio conferences. So we’re coming down to audio conferences, how many are you going to have? How often are you going to have them? How long are they going to be? You can just slice and dice goals anyway you wish and you need to write it down.  
  • 2 things that came to mind when we were talking about that. One of them is the visualization of your goal. Some people will actually cut out pictures. They’re coming out of college and they’ve got a degree in something, and they want to be successful. And what they’ll do is maybe one guy has a sexy sports car that he sees and he cuts it out and he puts it on his mirror in the morning, and it gives him a goal that he goes to. What I’ve read and seen is that the visualization becomes very important. It becomes tangible. It becomes real. It’s been said that everything in the world starts from an idea, and I believe that part of the idea is that you have to have concrete. If it’s too abstract it’s not attainable.
  • So it’s interesting, you talk about your goals, you didn’t say it in this words but, your goals when you’re putting this, they have to be specific but they also have to be flexible. You don’t want to have them so flexible that you throw them out. What you want to be able to do is modify them as you’re going forth changing with the dynamics of the environment that you’re in. One other thing we talked about all with the goals setting that I've seen with visualization is that it sets the path for you. It keeps you in in a certain direction moving forward. People have said that you can’t drive a car and make a right hand turn looking out the left window.
  • The next thing that you mentioned in the SMART acronym is measurable. Measurable is one word, but the next word that popped into my mind is metrics. In medicine we talk about metrics in a lot of things. What are the types of metrics or measurable items do you think need to be defined when you are doing this?
  • Absolutely. It’s funny, as we’re sitting here talking, I'm thinking back at my own, if you will, big audacious goal that I had and I still have in front of me. I haven’t gotten to where I want to be with things. But I have made incremental goals and have attained those. And I think one of the other things that, well there’s 2 things that come out of what you were just saying with smaller goals. Number 1, once you’ve attained it, you’ve given yourself some positive feedback. You’ve got something to rally around. Little wins turn into big wins. There’s no question about it.
  • I would imagine if you have some projects that you’re working on, they’re very time bound. 10 weeks out or something like that, let’s say that. And you have, you know where you need to be in a week, and in that week you know certain things that need to get done on a daily basis to achieve that. You’re probably right; it needs to be very flexible with the timing on that. But setting the specific times is important otherwise you’ll just let it go on.  Pam Cramer: Exactly especially if you're, I’m a last-minute, I mean you have to know thyself that’s the most important part of successful goal planning. I work very well under pressure. I'm a last-minute person. I’ve been like that ever since I can remember it. The way I got through school was like cramming at the last minute. I didn't like keep up all along and did what I wanted to do pretty much. And then I crammed and did fine. My brother, who is entirely different, who did very well, just kept up with it all the time because that’s his nature, so he never had to cram. So, you have to know yourself. Yes, I think you need to have a deadline. You need to have a time because for me or for someone who was like my brother may be more like you, you know when you’ll and then you’ll know when you're finished whether not you achieved what you were trying to, I mean that’s like, “Did you do it or not?”
  • In a sense, it’s strategic versus tactical. Where you talk actionable, you are talking tactical. So learning, for example okay with the audio series here. Acquiring the hardware, acquiring the software, and acquiring the knowledge. Those aren’t really goals. Those are action items to achieve you. The goal in that case would be the ability to be able to successfully record an audio conference. So people need a goal, and they need to figure out what actions they need to take.  “R” is for responsible individual. Now if you’re setting individual goals, you’re the one who is ultimately responsible. But tell me about that. How would you set that in a group setting?
  • In a group setting, someone has to be responsible. Ultimately someone has to be in charge. If you ask two people to feed the same dog, the dog dies. Because each one, each person thinks the other person is going to feed the dogs. So I think this is an example of, a very plebian example of why you have to have one responsible person. That responsibility can shift, but that's part of the writing it down and really being intentional and cognitive about what the goal is and how it's going to happen. If it's a personal goal of course, you’re the responsible person. In an organization or in a team there are has to be one person assigned for that goal. And everyone has to know who that person is.
  • And hold them responsible. They’re accountable. And individuals can hold different components, if you will different actionable items. And they can be responsible for that. And then they have to go back. In some respects a group doing things has a shared responsibility for achieving the goal but ultimately the chairman of the group has to keep herding everybody back together (like the border collie does?). 
  • And that's why executive coaches are very much in demand right now, just to put in a plug for executive coaches. People are so busy now especially high levels C-suite people. They can’t accomplish their personal goals because they're too busy to even do that. When I coach an executive, we sit down and I say, “What are your goals?” and she or he says, “They’re ABC.” And I say, “Well, how are you going to do these?” And they tell me. Then I say okay, you have to be accountable for your goals. So they're accountable to me for achieving their goals because they have a structure for goal achievement. That's why coaching works, because they don’t have time to worry about this. Maybe it’s the way the world with how fast everything is moving, everybody is overachieving at the top. I don’t know.
  • Actually, making your goals known to other people and essentially what you’re saying is a coach is a hired person to be able to do that. Plus they have other tools. The coaches have the ability to do that in a non-threatening environment. Let’s say you were in a bigger corporation and you have many many people that are there and you’re trying to achieve something, letting other people know what you’re trying to achieve certainly puts your feet to the fire to make it happen.
  • And that can be scary at times. Because you know what, you’ve got these big audacious goal in your head and maybe I think sometimes people don't give themselves enough credit. I think people don't challenge themselves enough to be able to say I can do this. I can do this. One of the philosophies that I’ve got, and again this goes with goal setting, is I believe very much in the power of your internal dialogue inside your brain and how you talk to yourself. Because whether people realize or not, you have an internal dialogue that’s always going on.  I've realized recently that, not recently I should say, I’ve realized over the past few years that is extremely powerful even down to the point of which words you select. For example, let’s say your goal is to climb Mount Everest. If you give yourself the goal and says “I’m going to try to climb Mount Everest within 5 years”. That’s a very different goal than saying “I am going to climb Mount Everest within 5 years”.
  • Let me use an example of JFK in the 60s when JFK went to the University of Houston in 196, I don’t remember the exact year, to give the commencement address on a very hot day. JFK said “We’re going to send men to the moon we’re going to explore space.”. Talk about a stretch goal! Half of America thought, “What is he talking about?” It happened. He made it happen. After the war in the 1950s, Japan came out. They had they lost a high percent of their young men in the war. I mean, they had no workforce, because it was mostly men and industry and the government got together and said, “We’re going to be number one in textiles” And you know that’s a group goal. That’s a country goal, telling the world that’s what they’re going to do. That’s a huge goal. They didn't even have an infrastructure in the country after the war and within 10 years they were number one in textiles. Then they said, “We’re going to produce steel,” which is a really audacious goal. They didn't even have any raw material in their country to produce steel. So, in 1970 that's what they did. Then they said, “We’re going to be number one in production of automobiles.” Of course we all know that story. You're from Detroit. You know that story, and they did it. So that's an example of huge stretch goals, but it took a whole country to do it.  Dr. Ruby: Whether it took a whole country or an individual to do it is just a question of scalability.
  • Yes, I think we have to have stretch goals and they have to be fantasy. I think that's one thing that happens when we start school. Little kids have wonderful fantasy fantasies and dreams and they're very creative and right brained. Then we when we go to school, we’re told, “You can't do that…That’s ridiculous…Just stop dreaming and pay attention to this lesson!” We kind of get squashed down all during our art academic years. “Pay attention to what's important!” And we kind of lose our way to dream. Look at Steve Jobs. What would have happened--Did you read the Steve Jobs book? I can reread it again I can't stop thinking about what a genius he was and how he rocked and changed our world.  Dr. Ruby: There is a guy who had very specific visions, I mean highly specific. I mean if you’ve read the book you’ve realized-- I mean he was looking, sometimes when he was looking at the color of the plastic to make the Mac, he would, I think they said he had a couple hundred different shades of beige, and he wasn’t happy with any of them. Pam Cramer: Right! I read that. I Pantone has like 2500 different colors of beige or something, and he didn’t like any of them? He knew exactly. He had goals. I mean he had very specific goals and he had the iPhone and the iPad?  Dr. Ruby: They’re goals that didn’t seem attainable to others at the time, did they? Pam Cramer: No, not at all! And he drove people nuts! We hear a lot about what a bad guy he was and how he just mowed over people in their personal lives and his personal life because they weren’t part of his goal. They were canceling out his fantasy which was his big huge stretch goal.
  • But there are 2 words that came up, and again I wrote down in my notes here. They are focus and dreams. Let’s talk about those briefly. Let’s go back to dreams quickly. I think you’ve really hit the nail on the head. Kids are born dreamers. They come up with some of the craziest, but some of the best ideas. I think your point is good that that gets programmed out of individuals as they grow.
  • It’s said that instinctively we’re creatures of fantasy and we still enjoy fantasy I still love watching all that Pixar, I’m real into Pixar now after reading that Steve Jobs book. Never paid much attention to it before. But I love all that animated stuff now and that’s all made by dreamers. Who’s that guy at Carnegie Mellon who died of a horrible cancer and he was an imaginer at Disney besides teaching at Carnegie Mellon. He lived in the real world. He lived in the academic world which is probably more rigid than the real world and certainly more rigid I would say the corporate world, but that’s my opinion. But it was still, he still had his fantasy world--he was an imagineer Disney. So think about the people that don't lose that piece of their you know their instinctive fantasy dream world that so important.
  • So let’s bring this back down to our audience. I think this has been a wonderful discussion. But, let’s bring it back down to our audience here. I think a lot of people are out there thinking, yeah dreams are fine, but I’ve got a practice to run, and I’ve got to make payroll, and I’ve got individuals here. But I still think there's a place for dreams in all situations and for example perhaps, this may be presumptuous, but there may be people out there that aren’t particularly happy with what’s happening in the health care environment right now, whether it’s reimbursement, whether it’s access, the worry about being sued, about the poor, or the declining relationship between patients and their physicians.
  • One of the things that people may want to be able to do is step back and take a day or two or three and getaway. Getaway from the practice, getaway from everything else with the sole focus of saying, “How do I want my practice to go? What do I want my practice to look like in one year, three years, five years?” And maybe actually the other way around say “What do I want my practice to look like in five years? To get to that, what should my practice look like in three years? To get to that, what should my practice look like in one year?” and start establishing those SMART goals we talked about. Some of them may be nebulous initially but I think writing them down perhaps, and again just to throw some things out, maybe they want to say that I want to be able to improve the satisfaction of my patients so that they are happier than they’ve been previously. Happy patients then obviously tell other people about it, and your, and the growth of your practice gone along with it. Maybe it’s an efficiency factor or a variety of things. It’s decreased turnover of people that are working in your practice by making them happier, giving them a better environment to be able to do it. So, going back to that dreaming although it sounds very nebulous can really start to become a reality and help you achieve which you are looking for.
  • Talk about or think about a way when you're, you have to be away that’s why corporations have retreats and I don’t know if your practice has retreats. Organizations and entities get away from the everyday world and job and go away to a Walden Pond kind of environment and sit down and think about what they want to be. And that would be the exact place to start. What do you want to be? What do you want to be in 3 years? What do you want to be in 5 years? Then work backwards. How are you going to get there? I don't think that's fantasy. It is a dream. But, if you keep reaching for C- level goals, you’re going to stay at C-level. I mean C, not ocean. C—as in “carrot”. Average. So you need to reach for, you need, maybe some people are more comfortable with B to start with to get some positive feedback and go to the A level and there we are with the stretch goals.
  • Well I just would like to say in parting, as I said at the beginning, the one thing I hope you take away from this audio conference is SMART goals which are “Specific, Measurable, Actionable, Relevant and Time Bound. Write them down. Visualize them. Talk about them. Don't be afraid of them and achieve them. When we say “them”, we’re talking about all different levels of goals from the big hairy audacious goal to the little task, the part of one of the smaller goals. So, I think everybody needs to be goal oriented and I think that's the path to success
  • 8-07We will review some of the best practices around these 5 most common time challengers.
  • Transcript

    • 1. Julie Babikan PowerPoint Portfolioanimatorjb@aol.com ᴥ 847-302-3904 ᴥ 847-680-9775
    • 2. Nutrition Presentation Health Care Presentation (Rx Cut)Women’s Motivational Speaker Web Portal DemonstrationTechnology Presentation Beauty Salon SalesEco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)Bible School Presentation Cloud Computing Presentation (Oracle) War Veteran Integration TemplateLeadership/Training Presentation (Easter Seals)Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)Nutrition Presentation Time Management PresentationEnvironment Presentation (Gaia Wind) Goal Setting Presentation Presentation Menu
    • 3. Prepared for:Strengtheningthe Immune System
    • 4. White Blood cells remove and attack anything that does not know your password!Your cells & organs are your immune system!
    • 5. Your superhero team: Macrophages , B & T Lymphocytes, Natural Killer Cells, Eosinophils, Bone MarrowThey need: Specific nutrients A sugar-free diet supplying adequate proteinYour superhero team
    • 6. Antibiotics: Dangerously Abused The Result? Bacteria “Superstrains” When given a choice, opt for natural remedies and nutrients.
    • 7. How Are You Performing? Cold / Flu frequency Energy Levels, Stamina (under stress) Digestive issues Antibiotic usage Infections and Inflammation Candida or Yeast infections Today’s environment
    • 8. Keep defense system strong.Creating optimal health in EVERY part of the body.
    • 9. Diet Build LifestyleImmunity Nutrients
    • 10. Diet is Essential!Most of your immune systemresides in the digestive system.
    • 11. Sugar : A Recipe for Chaos
    • 12. “When we are healthySugar paralyzes theand avoid sugar, ourimmune system andprotective white bloodthese effects can last upcells circle the body liketo 5 hoursprizefightersenergeticSugar also encouragesknocking out viruses andthe overgrowth of asamebacteria…yet theseyeast organism (candidaprotective pugilists canalbicans) which can thenbe knocked unconsciouslead to gas, bloating,by sugar.” – Robertdepression, decreasedCrayhonenergy levels, and more. Sugar : A Recipe for Chaos
    • 13. Every 4 grams of sugar = 1 tsp sugarRead your labels!
    • 14. Propolis : Bee Resin • Contains a rich source of caffeic acid and apigenin – two important compounds that aid in immune response • Eases childhood coughs more efficiently than leading non- prescription cough medicine Raw, local honey is best.Use alternative sweeteners as ‘transition foods”
    • 15. Goal =balance blood sugar by opting for a low glycemic load
    • 16. Hydrogenated,processed, rancid fats& oils:• Deplete vitamin A, D, E, potassium, zinc, selenium• Generate inflammatory and oxidative reactionsSuch as deep fried foods,margarines, commercial oils
    • 17. Wheat & Dairyproducts:• Common allergens• Can cause the buildup of mucous to create an environment where viruses and bacteria thrive
    • 18. Boosting Immunity With:HydrationFruitsVegetablesProteinFats
    • 19. Plays a role in the production and transport of energy,contraction and relaxation of muscles, the synthesis ofprotein, and assists in the functioning of certain enzymesin the body.• Apples, apricots, avocados, bananas• Green leafy vegetables such as cooked spinach and collard greens• Sea vegetables such as kelp• Halibut, scallops• Nuts & seeds Essential Magnesium
    • 20. Reduce pathogenic bacteria growthFiber helps: Cleanse toxins from your colon
    • 21. Paleo Ancestors consumed 50-100 g/day Most Americans consume 5-14 g/day Goal is 50g/dayHow Much?
    • 22. • Superstar immuneCoconut Oil enhancing properties: • Antifungal • Antibacterial • Antiviral • Facilitates fat loss • Rich in lauric acid - monolaurin = compound found in breast milk to strengthen a baby’s immunity. • The Medium chain fatty acid of lauric disrupts the lipid membrane of offending organisms.
    • 23. Consume nutrient dense foods rich in vitamins & mineralsHave quality protein with every meal and snackReduce sugars in your diet and read your labels!Incorporate coconut oil into your cookingEnjoy fermented foods on a regular basis Boosting Immunity through Food Review:
    • 24. Wash yourhands…. Often! Most cold and flus are transmitted through touch.
    • 25. Just one night of poor sleep:• Raises stress hormones• Impairs immune function• Increase appetite and cravings• Speeds up agingHow much?7-9 hours of high-quality sleep each night Sleep Deep
    • 26. Boosting Immunitythrough a HealthyLifestyle:• Wash hands regularly• Get 7-9 hours of sleep each night• Exercise and incorporate interval training• De-stress and laugh often!
    • 27. Vitamin, mineral and antioxidantdeficiencies have been shownto suppress the functions of theimmune system which cancontribute to the overallcondition of one’s health.
    • 28. “50% of people taking multivitamins arestill nutritional deficient.”~ William Shive, University of Texas at Austin • Biochemical Individuality • Absorption • Chronic Illness • Aging • Lifestyle
    • 29. Vitamin D sources: • Sunshine • Dairy • Fish • Monterey mushrooms • Supplementation
    • 30. “What a child is doing when he puts thingsin his mouth is allowing his immuneresponse to explore his environment”~May Ruebush of “Dirt is Good”, Immunologist
    • 31. If Children aren’t exposed to dirt, bugs, bacteria early in life…bodies will never learn to tell real threats finding their way into kid’s mouths, ears, nose and lungs.Supplementation tips for Kids:• Powders• Liquids• Chewable
    • 32. Your Health is Your Wealth!• Less absenteeism• Better productivity• More life satisfaction and enjoyment
    • 33. Nutrition Presentation Health Care Presentation (Rx Cut)Women’s Motivational Speaker Web Portal DemonstrationTechnology Presentation Beauty Salon SalesEco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)Bible School Presentation Cloud Computing Presentation (Oracle) War Veteran Integration TemplateLeadership/Training Presentation (Easter Seals)Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)Nutrition Presentation Time Management PresentationEnvironment Presentation (Gaia Wind) Goal Setting Presentation Presentation Menu
    • 34. MOJO- 7 TipsvATION to Keep You Motivated WhilePursuing Your Dreams
    • 35. AndreaWilliams, MBA, MSAuthor, Speaker, Trainer
    • 36. M.O.J.O.• Desire• Passion• Motivation
    • 37. What is MOJO?
    • 38. aking our journey outstanding
    • 39. Strategies to find that balance
    • 40. Focus on Be Identify Getyour willing your organizedpriorities to say values . "no" to and align everythin your life g else. around whats truly most importan t to you.
    • 41. • Be flexible.• Forgive yourself when things dont get done.
    • 42. • Establish support networks.• Be willing to ask for help and receive it.
    • 43. No matter what, work your MOJO
    • 44. TIP 1: CHANGE YOUR VIEW • Mix things up a little • Change your routine • Everything doesn’t have to be black and white – gray is a nice color
    • 45. Make thisJourney called life…
    • 46. MOJO +MOTIVATION=
    • 47. Nutrition Presentation Health Care Presentation (Rx Cut)Women’s Motivational Speaker Web Portal DemonstrationTechnology Presentation Beauty Salon SalesEco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)Bible School Presentation Cloud Computing Presentation (Oracle) War Veteran Integration TemplateLeadership/Training Presentation (Easter Seals)Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)Nutrition Presentation Time Management PresentationEnvironment Presentation (Gaia Wind) Goal Setting Presentation Presentation Menu
    • 48. LG HybridDevice Study„BATMAN‟prepared for:LG Electronics MobileCommU.S.A.by:
    • 49. Executive Summary Keep it away from the ear! Key Insights • Bragging Bob • Pocketability & Ease of Use • Age Related IssuesBatman Hybrid Research (April 2011)
    • 50. Executive Summary Keep it away from the ear!Recommendations • Distance it from the “telephony” functionality • Minimize “holding while talking” concerns • Focus on advanced functionality Batman Hybrid Research (April 2011)
    • 51. Executive Summary The perfect in-between device Key Insights • Unusual size • Productivity and multimedia strengths • Functionality strengths overcome size issuesBatman Hybrid Research (April 2011)
    • 52. Executive Summary The perfect in-between deviceRecommendations• Clear positioning is critical• Educate consumers• Communicate expanded usage scenes Batman Hybrid Research (April 2011)
    • 53. Background, Methodology & Process FlowOnline survey with product evaluation + FocusGroups – NYC (April 12th to April 14th, 2011) Respondents screened and segmented 1 113 Bragging Bobs selected between ages of 18 and 59 Respondents complete 20-25 minute online 2 questionnaire Comparison of various sizes in regards to personal needs Design and usage attributes evaluated at various sizes 5” device questions (design, usage) 5” device purchase intent, price acceptance, etc. A short 20-25 minute follow up discussion on 3 general ideas and feelings toward the 5” „BATMAN‟ device 28 respondents are selected and asked to 4 attend a 90min-120min Qualitative Focus Group session Batman Hybrid Research (April 2011)
    • 54. Various Sizes – Purchase Intent 4” and 4.5” smartphones are seen asthe most desirable Age Gender Batman Hybrid Research (April 2011)
    • 55. = range ofacceptable sizes Batman Hybrid Research (April 2011) 5” Size Sensitivity Batman Hybrid Research (April 2011)
    • 56. Purchase intent when mixed with other sizes Age Group Total Up to 24 yrs 25-44 45 & older Likely to purchase 5” 12% 8% 13% 13% Purchase intent when evaluating device on its own Age Group Total Up to 24 yrs 25-44 45 & older Top 3 Box 62% 62% 57% 75% Batman Hybrid Research (April 2011) 5” Purchase Intent Batman Hybrid Research (April 2011)
    • 57. Functionality driven strengths outshine pocketability and size related weaknesses.High Neutral Low Recognition for strengths are(Strengths) • Thin (Weakness) consistent among • Overall design different age• Designed for: • Overall size groups – Easy to • more browsing • Durability • Easy to hold recognize the • more • Can use with product benefits. multimedia one hand • more gaming • Designed for• Screen Size more talking • Pocketablility Batman Hybrid Research (April 2011) 5” Product Strengths Batman Hybrid Research (April 2011)
    • 58. Voice of the Consumer This is for people whoSitting in a want/need to see theconference room whole screen - so the- looking at a benefits outweigh thespreadsheet with pocketability issues.a co-worker (cansee it clearlybecause screen isbig) and youre ona conference callat the same time -that would be If the specs (batterymagical to me. life, dual core) are as they are described then the strengths outweigh the weaknesses. Batman Hybrid Research (April 2011)
    • 59. Product benefit recognition among different sizes 4.5high scores 4 3.5 5.0low scores 7 Looks like It would Seems like it Seems more Looks like it would Feels great in my I could hold this I could easily take I can carry this help me become would be easy to convenient to use fit my needs hand device this device on the device with me all more productive use than other devices comfortably for a go the time in one of I already own long time my pockets More important to Bragging Bobs than other concerns Batman Hybrid Research (April 2011) 5” Product Attributes Batman Hybrid Research (April 2011)
    • 60. 57% 79% Easy texting 54%Ease of web 77% Stands out 40% browsing 58% Easy to hold Entertainment Accuracy texting while typing 73% 51% 66% 19% Gaming Designed for executive needs Ease of talking Productivity 70% 44% 33% Would fit my eBooks Durable lifestyle Batman Hybrid Research (April 2011) 5” Product Attributes Batman Hybrid Research (April 2011)
    • 61. No clear Portrait Landscapepreference preferred preferred Batman Hybrid Research (April 2011) Orientation Preference Batman Hybrid Research (April 2011)
    • 62. Nutrition Presentation Health Care Presentation (Rx Cut)Women’s Motivational Speaker Web Portal DemonstrationTechnology Presentation Beauty Salon SalesEco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)Bible School Presentation Cloud Computing Presentation (Oracle) War Veteran Integration TemplateLeadership/Training Presentation (Easter Seals)Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)Nutrition Presentation Time Management PresentationEnvironment Presentation (Gaia Wind) Goal Setting Presentation Presentation Menu
    • 63. Clean your car… Green your planet
    • 64. Driving the next BIG IDEA in vehicle wash systems The key to clean water starts with your car
    • 65. IntroductionWe are not simply passengers holding a temporary ticket on Planet Earth’s ride through the Galaxy. Environmental stewardship Preserving our precious natural resources Providing high-quality, cost-effective services for sustainability within your community
    • 66. Test your water knowledgeWhat percentage of the earth iscovered by water? What percentage of the world’s water is readily available for humans to use? Available for human needs (1%) Frozen (2%) Salty Ocean (97%)
    • 67. “It may seem like a small amount of oil andgrease generated from a charity car wash that is deposited into a storm drain, but collectively, these little sources add up to the equivalent of23 Exxon Valdez oil spills in the continental U.S. each year,” Steve Palmisano, City Environmental Manager, Santa Cruz CA.
    • 68. Visually AppealingArchitecturalDesign
    • 69. Building values Jett Express brings higher revenues to city than majority of other businesses $2-3 millionDollar amount (in thousands) Ad Valorem Taxes are higher Freestanding Business Jett Express pays an (Restaurants & Banks) $500,000-$1.5 million additional 1% gross receipts tax (Most other businesses do not) Avg. Small Business Texas Corporation— $400,000 revenues stay in state
    • 70. Quality * Value *Convenience
    • 71. Alignment to Mansfield’s Goals "The vibrancy of Mansfield is due in large part to our responsive government and progressive infrastructure which provide all the necessary services for a modern city.“ www.mansfieldchamber.org With environmentalconservation of water of premium importance, having a professional car wash such as Jett Express should be considered a necessary service amenity for every modern city.
    • 72. At Jett Express, we dont compromise onthe quality of our products & services, or our environmental responsibility.Our objective is to be part of the solution- --not the pollution. “With every car washed at Jett Express, you can be part of the solution too.”
    • 73. Nutrition Presentation Health Care Presentation (Rx Cut)Women’s Motivational Speaker Web Portal DemonstrationTechnology Presentation Beauty Salon SalesEco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)Bible School Presentation Cloud Computing Presentation (Oracle) War Veteran Integration TemplateLeadership/Training Presentation (Easter Seals)Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)Nutrition Presentation Time Management PresentationEnvironment Presentation (Gaia Wind) Goal Setting Presentation Presentation Menu
    • 74. Founded in 2003Family owned & operatedProduct exclusivityComprehensive product line
    • 75. Easily stored in wallet, purse, or glove compartment Easy, reliable reference for vetsRefill Reminder Ensures consistent quality care & Chart Tab Increases owner refill compliance Technology Available on Most AnimalPharmaceuticals Products
    • 76. Pharmasome Technology Penetrates Remains on the Gradually the skin surface of the skin released Encapsulates Ingredients Deeper Penetration of Ingredients Time Released Activity Increased Efficacy
    • 77. Soap-FreeShampoos
    • 78. CucumberMelon Aloe& OatmealConditioner
    • 79. Water-Based BodySprays
    • 80. Water-Based EarCleansers
    • 81. Pharmaseb Products Anti-Fungal:Ketoconazole &Anti-Bacterial:Chloroxylenol
    • 82. BenzoylPeroxideShampooFormulated With 2.5% Benzoyl Peroxide 2% Sulfur
    • 83. Zoom DietarySupplement for Pets Soft ChewsCrunchy Bites Mini Bites
    • 84. CATALYST Ethyl Ester Omega 3 Fatty Acids For Pets Soft ChewsCrunchy Bites Liquid Gel Caps Mini Bites
    • 85. Shampoo and Body SprayDisplay Kitsand Refills
    • 86. www.anmpharm.com
    • 87. Nutrition Presentation Health Care Presentation (Rx Cut)Women’s Motivational Speaker Web Portal DemonstrationTechnology Presentation Beauty Salon SalesEco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)Bible School Presentation Cloud Computing Presentation (Oracle) War Veteran Integration TemplateLeadership/Training Presentation (Easter Seals)Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)Nutrition Presentation Time Management PresentationEnvironment Presentation (Gaia Wind) Goal Setting Presentation Presentation Menu
    • 88. There was little boy called Christian.
    • 89. One day as he was about to go to bed, his mothergot ready to read a bedtime story to him asshe usually did.
    • 90. However on thisnight, instead ofreading him a storyfrom his book ofClassic BedtimeStories, she read him astory from the Bible.
    • 91. The story was abouthow Jesus waskilled by bad menfor our sins.
    • 92. After mum finished the story and kissed himgoodnight, Christian could not go to sleep.He kept thinking about King Jesus.
    • 93. Christian decides to get out of bedand to pray that God forgives hissins.He then asked Jesus to be his friendand superhero.
    • 94. The following morning, Christian gets readyto go to school.
    • 95. Have you done all of your homework?As Christian walks into the kitchen to get hisschool lunch, his mother follows him into thekitchen and asks him if he has done all hishomework from the day before.
    • 96. YesWithout thinking aboutit, Christian lied to hismother and said he haddone all his homework.He knew that wasn’texactly true.
    • 97. As soon as he lied, he noticed that histrousers began to fall down. Christian’s face grew red from embarrassment .
    • 98. Christian then hears a voice say to him:“One of the armour pieces you have on is aBelt of Truth. It reminds you to tell thetruth always. Whenever you lie, that belt willdisappear from you, leaving you embarrassedlike you are now”
    • 99. Christian quickly decides toapologise and tell the truth.
    • 100. His motherforgives himand wavesgoodbye tohim as he leavesfor school.
    • 101. Nutrition Presentation Health Care Presentation (Rx Cut)Women’s Motivational Speaker Web Portal DemonstrationTechnology Presentation Beauty Salon SalesEco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)Bible School Presentation Cloud Computing Presentation (Oracle) War Veteran Integration TemplateLeadership/Training Presentation (Easter Seals)Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)Nutrition Presentation Time Management PresentationEnvironment Presentation (Gaia Wind) Goal Setting Presentation Presentation Menu
    • 102. March 29, 2012A Component Of Spindletop Center’s Change Training InitiativeBuilding Change Capability:Leading Yourself and Others through Change
    • 103. Change Training InitiativeTo foster a culture that can adapt and thrive amid change bydeveloping staff who:• Have an attitude that is open to change• Share a commitment to the vision of Spindletop’s future• Feel empowered to act• Take personal responsibility• Contribute to a culture of continuous growth and action
    • 104. Introductions (At Your Table)
    • 105. Today’s Goal:quipToday’s Goal: Equipmindset staff with the staff with the to embracetransition for self andand mindset to embrace change and a toolset to help a them accelerate change othersset to help them accelerateansition for self and others
    • 106. Agenda
    • 107. At your table:• Review the data of your assigned poster• Prepare to present 2-3 of the most significant changes/trends impacting Spindletop5 minutes
    • 108. Messaging Why we must be change capableIndividually:Use the worksheet on page 8 to consider why Spindletop staff must adapt to and lead change3 minutesAt your table:Craft a message explaining why staff must be capable of adapting to change. Prepare to share with the large group7 minutes
    • 109. Personal Phases of Transition 8 Effectiveness 1 7 2 5 3 4 6 Davis & Dean Time1. Routine 5. Confusion/Creativity2. Change event 6. Illumination/ Vision3. Decline 7. Renewal4. Letting Go 8. New routine
    • 110. The Faces of transition
    • 111. The capacity Resilienceto bounceback afterbeingsubjected toadversity orstress …ability toregroupandrebuild
    • 112. Activity: Self- Assessment • Individually, • Think about how you typically respond to change • Complete the resilience self assessment
    • 113. Organizational Change: Large group discussion:What conditions lead to successful change efforts?Why do change efforts fail?
    • 114. All great changes are changes are “All great preceded by chaos.” chaos.” - -Deepak Chopraeceded by Deepak Chopra
    • 115. Communicating a Compelling MessagePast How did we get here? Why is what we are doing now not Present working? What must end? Cost How will we suffer if we continue? Future What would it look like if we improve? BenefitsHow will we benefit if we make the change?First Step What is the next step?
    • 116. Roadmap to Leading Change Dialogue ~ Compelling Message ~ Dialogue ~Compelling Message ~ DialogueEngage Stakeholders Shared Collaborative Adaptive Purpose Action Structure Feedback/Learning Loop ©Erin O’Toole Murphy, 2010
    • 117. Stages To Sustaining Change 6 Refocusing “ I have ideas that would make it work even better.” 5 Collaboration “ How can I coordinate efforts with others?” 4 Consequences “ What’s the affect on performance? Coworkers?” 3 Management “ I’m spending time just learning” 2 Personal “How will using it affect me?” 1 Informational “I would like to know more about it.” 0 Awareness “I’m not concerned.”
    • 118. Personal CommitmentIndividually:What are 1-2 things youcan begin doing to create aculture of continuousgrowth and action atSpindletop?
    • 119. Nutrition Presentation Health Care Presentation (Rx Cut)Women’s Motivational Speaker Web Portal DemonstrationTechnology Presentation Beauty Salon SalesEco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)Bible School Presentation Cloud Computing Presentation (Oracle) War Veteran Integration TemplateLeadership/Training Presentation (Easter Seals)Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)Nutrition Presentation Time Management PresentationEnvironment Presentation (Gaia Wind) Goal Setting Presentation Presentation Menu
    • 120. Presentation to Ener1 July 2, 2009
    • 121. Markets Served Industrial 30% Electronic Assemblies 30% Automotive 40%
    • 122. Recharging times Highest energy demand Normally lower evening demands may be strained when patterns of charge initiations occur for passenger cars Utilities will face energy generation capacity limitations and peak demand challenges as vehicles are recharged at different times throughout the day.
    • 123. Future Applications Tremendous energy density capacity of Lithium Ion technology • EnerDel is targeting utility storage, transmission and load balancing as a significant new potential market • Batteries are environmentally friendly, reliable, quiet and unobjectionable from the community’s standpoint • Other users, such as the military may find this information exchange and control to be critical for mission specific applications
    • 124. Improving the Life, Safety and Capacity of Lithium-ion Batteries in Plug-in Hybrid Electric Vehicles Chris Mi, Ph.D President and CTO Associate Professor 1Power Solutions, Inc. University of Michigan-Dearborn 10366 Heney Creek Place 4901 Evergreen Road Cupertino, CA 95014 Dearborn, MI 48128 USA chris@1powersolutions.com email: chrismi@umich.edu Tel: (866) 620-3586 Tel: (734) 765-8321University of Michigan-Dearborn
    • 125. Redeploy Coils Manufacturing and DesignCapabilities to Target “Green” Initiatives BeingSpearheaded by the Federal GovernmentStimulus Programs Coils Corporate Strategy
    • 126. Core Manufacturing Technologies• Electronics• Battery Chargers• Magnetics• Plastics• Automotive Components• Sensors and Actuators
    • 127. Essentially, we propose to retrofit homeswith a solar/battery system.3 Main Functions: Illinois• Generation of Solar Energy• Energy storage and time/demand-shift for utilities• Provide the home with a source of backup power Missouri = 100 homes
    • 128. The theory of operation and daily cycle9 AM• Peak ramp has been relieved• BMS directs the solar grid array to recharge the battery packs to their full charge state (depending on solar condition/availability) or as much energy as is available from the sun
    • 129. The theory of operation and daily cycle6 PM• Evening energy needs increase• Utility can direct the solar charged energy pack to supply a part or all of the household needs until such time as the stored energy is consumed or pulled into the grid
    • 130. The theory of operation and daily cycle12AM (Midnight)• Utility recharges battery pack in preparation of 6AM ramp
    • 131. Nutrition Presentation Health Care Presentation (Rx Cut)Women’s Motivational Speaker Web Portal DemonstrationTechnology Presentation Beauty Salon SalesEco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)Bible School Presentation Cloud Computing Presentation (Oracle) War Veteran Integration TemplateLeadership/Training Presentation (Easter Seals)Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)Nutrition Presentation Time Management PresentationEnvironment Presentation (Gaia Wind) Goal Setting Presentation Presentation Menu
    • 132. Tricia Greaves
    • 133. Who are you? Problemeaters/foodies People checking me out 70% 10% 10% Friends (Thank You!) 10% Addicts of another kind
    • 134. Neck pain Back pain OvereatingHigh blood pressure Digestive disorders DrinkingRespiratory problems Sleeplessness Pill abuse Chronic fatigue Drug abuseIncreased heart rate Anxiety PornAdrenal Exhaustion Irritability Shopping Depression
    • 135. Capable Cathy
    • 136. Nutrition Presentation Health Care Presentation (Rx Cut)Women’s Motivational Speaker Web Portal DemonstrationTechnology Presentation Beauty Salon SalesEco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)Bible School Presentation Cloud Computing Presentation (Oracle) War Veteran Integration TemplateLeadership/Training Presentation (Easter Seals)Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)Nutrition Presentation Time Management PresentationEnvironment Presentation (Gaia Wind) Goal Setting Presentation Presentation Menu
    • 137. GAIA-WIND • INTRODUCTION
    • 138. AGENDAWind Market – Key Drivers Page# 3Small Wind Market Page# 4Gaia-Wind Page# 8Gaia-Wind - Product Page# 9Gaia-Wind - Performance Page# 10Next Steps Page# 16Forecast Page# 17Team Page# 18Funding Page# 19
    • 139. Market Overview• Small Wind Market Drivers Include • Increasing demand for electricity • Positive economics & short payback • Drive towards clean/renewable energy • Individual drive towards self sustaining • Increasing range of incentives to offset fossil fuel incentives/costs• Key Markets include UK, US, Canada, Italy, DK• Increasing trend towards larger Small Wind turbines• Market expected to exceed $1 billion by 2020
    • 140. Total wind growth over the last 20 years has increased by … CAGR ’05 - ’10 ‘10 – ‘15 2.9% 2.7% 2.4% 20% 13% 2.1% 1.9% 53% 17% 1.6% 1.4% 1.2% 1.1% 0.9% 29% 17% 0.6% 0.7% 0.4% 0.5% 0.3% 0.3%Total Installed GW 0.1% 0.1% 0.2% 0.2% 24% 16% 16% 11% % Increase 27.0 25.8 33.0 37.2 32.4 35.1 28.5 25.8 18.9 23.7 22.4 20.7 19.0 19.4 19.6 14.6 13.8 13.2 12.5 12.0 Wind Powers’ Share of Total Power Market Source: BTM Consult MARKET – TOTAL WIND GROWTH
    • 141. MACRO MARKET DRIVER I 2007 - 2030, electricity demand will grow by 76% in requiring 4,800 GW of capacity additions – almost 5X the existing capacitySource: EPA, DOE
    • 142. MACRO MARKET DRIVER II Source: IEA, DOE
    • 143. MACRO MARKET DRIVER III Wind EconomicsDemand for wind energy driven by renewables regulations, pricecompetitiveness of wind energy and strong worldwide energy demand • World demand for primary energy increased by over 4% in 2004, world petrolGrowing Energy demand by 1.5% in 2005 Consumption • Economic growth in 2000 expected to support oil demand further (+2.2% vs. 2005 in volume terms) • IEA estimates worldwide energy demand may double from 2002 to 2030 • Oil price more than tripled since 2001, reaching all-time high in spring 2006 with in excess of US$70/barrel Rising Energy • Market forward curve for oil swaps implies prices at a level of US$70-75 for Costs next three years • Kyoto protocol supports renewable energy to help countries achieve their targets • Regulatory outlook worldwide positive: Favourable • PTC in US extended until end of 2007: Regulatory widely expected to be extended again Environment • Supportive new renewable energy law in China • European Parliament reiterates position on renewable energy targets (20% by 2020) Source: Goldman Sachs Commodity Research, Bundesverband Wind Energie, Merrill Lynch Commodities Research
    • 144. MACRO MARKET DRIVER IIIWind Economics Generation Cost in €/MWh PhotovoltaicGrowing Energy Solar Thermal Consumption Conv. Gas/Oil CC Biomass Advanced Gas/Oil CC Rising Energy Wind Costs IGCC - Coal Geothermal Favourable Conv. Hydro Regulatory Advanced Nuclear Environment 0 50 100 150 200 250 €/MWh Source: Goldman Sachs Commodity Research, Bundesverband Wind Energie, Merrill Lynch Commodities Research
    • 145. The Small Wind Market Less than 100 kW – fastest growing sector Includes: Micro: Less than 1 kW Residential: 1 to 15 kW Gaia-Wind Light Commercial: 16 to 100 kW $200m+ in global sales (2010) Projected growth through 2020 = 20% pa $1 billion plus market by 2020** Total Global Home/Farm Potential–2020: 160m* The BWEA projects more than 12,000 units of small turbines to be deployed in Britain next year after about 3,500 units were installed last year UK market grew 70% in 2010. *Does not include SMBs **AWEA, PMG
    • 146. We produce more energy at useful wind speed! COMPETITIVE ADVANTAGE best energy production frequent Wind speed distribution wind speeds high power Gaia wind 11kW - 20 1400 Westwind 20kW - 18 Proven 15kW 1200 - 16 Evance 5kW - 14 1000 Distribution, hr/yr - 12 Power, kW 800 - 10 600 - 8 - 6 400 - 4 200 - 2 0 | | | | | - 0 0 5 10 15 20 Wind, m/s
    • 147. SMALL WIND IN GLOBAL MARKETSThe U.S. continues to comprise approximately half the globalmarket, which, according to a 2010 AWEA survey, grew by atleast 42.5 MW (10%) and more than 21,000 units inthe past year.
    • 148. SMALL WIND IN GLOBAL MARKETSPolish National Renewable Energy Action Plan (NREAP) adopted by thePolish Government on 7th Dec. 2010 as the formal step for thefulfillment of the EU Directive 2009/28/EC on the promotion of the useof energy from renewable sources, considers small wind turbines as theseparate important category in total national green energy balance by2020. The Government proposed that 550MW of small wind turbines would be installed in Poland by 2020, which states the equivalent of approximately 100 thousands individual installations. The expected scale of investment in Polish small wind energy sector amounts to over $2.1 billion by 2020.
    • 149. SMALL WIND IN GLOBAL MARKETSDespite economic conditions, yearly sales for small wind energysystems in Canada have increased by 55 percent over the pasttwo years, according to a new market study conducted for theCanadian Wind Energy Association(CanWEA).
    • 150. Johnnie Andringa, MD TEAM – EXPERIENCED MANAGEMENT • Founded Specialist Engineering firm, Mecal in 1989. • Sold majority in 2001 when company did €5m sales and €1m profit • Worked closely with Wind Turbine manufactures • 2003 became Business Development Manager for Proven Energy (small wind turbines) and achieved 4- fold sales increase in 2.5 years • Acquired Gaia-Wind from Danish owners in 2006 Hans Ole Loerup, Director • 25 year career with BP (UK) and Amoco (US) roles in Operations, Engineering & R&D • Supply chain and producing asset management expert. • Proven track records building out successful global businessesAnton de Roest, Chairman • Managing director Gaia-Wind AS and supply• Director MECAL chain manager• Transformed technical consultancy into company based on products, consultancy, IP• 15 M€ turnover, 50% Asia, 35% EU, 15% US• Non Executive director at Gaia-Wind
    • 151. •Management funding to date forFunding acquiring company & first 3 years start-up losses; this established Gaia-Wind as a UK high growth UK leader and break even business •Customer deposits (20-25% at order) and bank credit facilities •Raising £2m funding to supply rapid market growth, increase production capability, and increase marketing, sales, and geographic expansion.
    • 152. APPENDIX SLIDES
    • 153. Nutrition Presentation Health Care Presentation (Rx Cut)Women’s Motivational Speaker Web Portal DemonstrationTechnology Presentation Beauty Salon SalesEco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)Bible School Presentation Cloud Computing Presentation (Oracle) War Veteran Integration TemplateLeadership/Training Presentation (Easter Seals)Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)Nutrition Presentation Time Management PresentationEnvironment Presentation (Gaia Wind) Goal Setting Presentation Presentation Menu
    • 154. Presents:The Alternative to PBM Pricing
    • 155. Exploding health care costs50 million uninsuredLack of price transparency$400 million Rx marketNon-insureds at risk for massively over-paying for Rx
    • 156. RxCut:A Conceptwhose time has come.
    • 157. Technology & industry know-howMarket transparency & consumer empowerment RxCut leads the way in containingexploding Rx Costs
    • 158. • Purchase ANY FDA approved drug• Includes cancer drugs• Up to 95% off retail pricing!
    • 159. Patients 1 2 3 uninsured under- insured insured No health care Limited 210,000,000 This group is being coverage at all Benefits, No Americans with disadvantaged by & no pharmacy have to pay Both groups Prescription full coverage & the same entities benefits PRICING at the High RETAIL Plan, a pharmacy (50 Million or 16.3% – that were created to Deductibles, Se pharmacy for their prescription source US Dept. of H&HS) help them… PBM’s prescription drugs in donut niors plan hole
    • 160. How PBM’s operate• PBM’s are 3rd party administrators – Authorize all Rx transactions – Keep electronic records• 3 largest PBM’s are Medco, Caremark-CVS and Express- Scripts – Make up 86% of the insured market. – Large purchasing power• Negotiate prices with insurance plan managers and pharmacies in order to maximize their spread Last year, the ‘Big Three’ generated over $80 billion of non-disclosed revenue making an average of $35.00 – (65%) gross profit on each prescription transaction!
    • 161. The mechanics of theRxCut card Front: With routing info Your organization here Back: With instructions Our card rides the same tracks as all the PBM’s (100% System-compatible)
    • 162. Like any insurance card…..only better These tracks allow us to stay clear of PBM pricing, saving consumers substantially.
    • 163. Accepted at over 64,000 Pharmacies!! RxCutCo-Payment Cash Price Discount Price
    • 164. RxCut Drug Search Engine…Powered by WAL-MART PHARMACYCLAXTON COLE PHARMACY 1569 NORTH EXPRESSWAY131 W TAYLOR ST GRIFFIN, GA 30223GRIFFIN, GA 30223 Distance: 2.52 MilesPhone: (770) 227-2428 Total cost for all medications: $7.84Distance: 0.07 MilesTotal cost for all medications: $7.75 RITE AID PHARMACY 11765 1655 ZEBULON ROADHOBBS PHARMACY AND GIFTS GRIFFIN, GA 30223220 W COLLEGE ST Distance: 3.21 MilesSUITE D Total cost for all medications: $11.06GRIFFIN, GA 30224Phone: (770) 228-2788 CVS PHARMACYDistance: 0.19 Miles 736 SOUTH HILL STREETTotal cost for all medications: $7.75 GRIFFIN, GA 30224 Distance: 0.69 MilesU SAVE IT PHARMACY Total cost for all medications: $13.41330 E SOLOMON STGRIFFIN, GA 30223-3316 WALGREENS #10632Phone: (770) 227-7772 1602 N EXPRESSWAYDistance: 0.29 Miles GRIFFIN, GA 30223Total cost for all medications: $7.75 Distance: 1.53 Miles Total cost for all medications: $13.71
    • 165. The motivations for affiliation arevery diverse – the cause isalways good!
    • 166. Associations Individuals Clubs CorporationsMedical Providers Civic Organizations Churches, Synagogues Affiliate categories
    • 167. Why affiliate with RxCut? • Help patients with Raise funds • rising Rx costs Create goodwill • Create goodwill Help public Associations Individuals Clubs Corporations Medical Civic Providers Organizations Churches, Syna gogues Create goodwill • Create goodwill Promote brand/company • Offer free healthcare benefit to staff
    • 168. Are you ready to kick-start a fundraising machine that will earnyour organization residual income for year to come and helpfamilies save money on their Rx?Call now so we can set you up with a revenue agreementand all of the tools in no time. Healthcare Savings Alliance 800-505-1326 ext. 14 (Ask for Ben) Best time to call: 9am-6pm Eastern
    • 169. Nutrition Presentation Health Care Presentation (Rx Cut)Women’s Motivational Speaker Web Portal DemonstrationTechnology Presentation Beauty Salon SalesEco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)Bible School Presentation Cloud Computing Presentation (Oracle) War Veteran Integration TemplateLeadership/Training Presentation (Easter Seals)Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)Nutrition Presentation Time Management PresentationEnvironment Presentation (Gaia Wind) Goal Setting Presentation Presentation Menu
    • 170. Presented by Debo Adesokan, Portal ArchitectAGPU Portal Integration StrategyEnterprise Portal Delivery Roadmap for AGPU
    • 171. Select a Language: User ID: JohnSmith Password: ******** Sign In Type inUser ID and Links to AGPU Sections Password Your Ongoing Development Leadership Development Offerings Career Dev & Assessment Center Learning Communities 173
    • 172. Portal Delivery for Phase 1 –July 11 and Future State Implementation Strategy : Release Strategy: Phased approach Provide significant enhancement to application with each release Timeline: 18months 174
    • 173. Current State Wave 1 StateFuture State 175
    • 174. Branding ELM delivered APGU Content pageletPersonalized welcome Links to AGPU Sections Your Ongoing Development Leadership Development Offerings Career Dev & Assessment Center Learning Communities OBIEE Analytics 176
    • 175. Click on Your OngoingLinks to AGPU Sections DevelopmentYour Ongoing DevelopmentLeadership Development OfferingsCareer Dev & Assessment CenterLearning Communities 177
    • 176. Your Ongoing Development 178
    • 177. Click on LeadershipLinks to AGPU Sections DevelopmentYour Ongoing Development OfferingsLeadership Development OfferingsCareer Dev & Assessment CenterLearning Communities 179
    • 178. Leadership Development Offerings 180
    • 179. Links to AGPU Sections Click on Career Dev &Your Ongoing Development Assessment CenterLeadership Development OfferingsCareer Dev & Assessment CenterLearning Communities 181
    • 180. Career Development & Assessment Center 182
    • 181. Decision requiredto finalize scope forAGP Portal delivery 183
    • 182. Nutrition Presentation Health Care Presentation (Rx Cut)Women’s Motivational Speaker Web Portal DemonstrationTechnology Presentation Beauty Salon SalesEco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)Bible School Presentation Cloud Computing Presentation (Oracle) War Veteran Integration TemplateLeadership/Training Presentation (Easter Seals)Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)Nutrition Presentation Time Management PresentationEnvironment Presentation (Gaia Wind) Goal Setting Presentation Presentation Menu
    • 183. Powerful Sales StrategiesHow to Increase Your Bookings & Sales Overnightwith ZERO COST StrategiesWith Jill Groves, Salon Sales Extraordinaire
    • 184. Powerful Sales StrategyUSING THE HUMBLEPHONE TO MAKE SALES IT’S SHOCKING BUT TRUE…What you and your staff don’t knowabout answering the phone could becosting you hundreds of thousands ofdollars……and permanently damaging your salon. Changes that will make you money
    • 185. Powerful Sales StrategyChanges thatwill make youmoney
    • 186. Powerful Sales Strategy #1SMiLE Changes that will make you money
    • 187. Powerful Sales Strategy #2 Welcome“Welcome to Salon Name, how can I help?” Changes that will make you money
    • 188. Powerful Sales Strategy #3Tell the client your name Changes that will make you money
    • 189. Powerful Sales Strategy #4 Ask the client’s name“Can I ask what your name is please?” Changes that will make you money
    • 190. TIME TO TAKE ACTION! These strategies can literally increase your bookings and sales overnight… … so book a team meeting tomorrow! Changes that will make you money
    • 191. Nutrition Presentation Health Care Presentation (Rx Cut)Women’s Motivational Speaker Web Portal DemonstrationTechnology Presentation Beauty Salon SalesEco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)Bible School Presentation Cloud Computing Presentation (Oracle) War Veteran Integration TemplateLeadership/Training Presentation (Easter Seals)Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)Nutrition Presentation Time Management PresentationEnvironment Presentation (Gaia Wind) Goal Setting Presentation Presentation Menu
    • 192. “How To Increase The BornMen’s Business In The Next Six Months”…Cause If It Don’t Make Dollars, It Don’t Make Sense.
    • 193. The Born Identity• Innovation• Fashion• ImageHandcrafted FashionComfort Footwear
    • 194. SO WHATTHE *&%#@HAPPENED?
    • 195. The Retail Apocalypse! The 2009 Economy Tsunami wiped out the retail business and took it from being in a rut straight into a grave.2,639 General Motors 38 Brunos960 Blockbuster 34 Bachrach789 Chrysler 32 Big 10 Tires567 Circuit City 30 Jo-Ann Stores461 KB Toys 29 Bashas Supermarket365 Ritz Camera 29 Ruehl (Abercrombie & Fitch)273 Starbucks 28 Kmart287 Goodys 28 Yankee Candle240 Jones Apparel Group („09 & „10) 26 Cost Plus
    • 196. Born Men’s Spring 2009 Men’s 2009 Challenges • Sandals Looked Heavy • No Freshness in Styles • Price Driven Market • No Leather Sandal Business
    • 197. What Kept Us Alive…Closed Shoes
    • 198. Pattern Performance Overview Blast Waid AndreAndre Toledo DareKeaton Andre WaidPeter Gardener GanzSeneca TrailBowie Seneca Toledo Seneca HansDare Toledo BanksHamlin Hans HughesGardener BanksAndre HughesWillis
    • 199. JOE GRAILER – THE FACTS &STATS
    • 200. The New Buying BehaviorRetailers will buy in three ways
    • 201. The Numbers• Men’s pairs on order for spring 2009 Category Pairs % Sandals 53,868 52.1 Shoes 49,414 47.8 Boots 134 .1 Total 103,406 100.0• Men’s pairs on order for spring 2010 Category Pairs % Sandals 29,307 36.5 Shoes 47,806 59.6 Boots 3,161 3.9 Total 80,274 100.0
    • 202. Susan Munie-The Born Revolution
    • 203. Selling Want vs Selling NeedBornSWOTAnalysis
    • 204. Nutrition Presentation Health Care Presentation (Rx Cut)Women’s Motivational Speaker Web Portal DemonstrationTechnology Presentation Beauty Salon SalesEco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)Bible School Presentation Cloud Computing Presentation (Oracle) War Veteran Integration TemplateLeadership/Training Presentation (Easter Seals)Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)Nutrition Presentation Time Management PresentationEnvironment Presentation (Gaia Wind) Goal Setting Presentation Presentation Menu
    • 205. Capital One Direct Banking Mobile Marketing Recommendation
    • 206. Mobile overviewWhy Mobile?• Marketing directly to mobile phone subscribers represents the single greatest one-to-one customer engagement opportunity in the history of marketing
    • 207. The significant size of the opportunityThere are currentlyover 260 million mobilephone subscribers inthe US…. …and 3.5 billion worldwide
    • 208. Almost half the planet has amobile phone today, and that number ispredicted to reach close to 100% as earlyas 2013.
    • 209. The mobile channel is highly measurable• Tracking & Reporting• Analytics & Performance
    • 210. 45 million US ‘Smartphone’ Users – comScore studycomScore released its February market share data for the US. Smartphone penetrationis now 19%, with 45 million total smartphones now active in the US. Google’s sharejumped to 9%; however, RIM continues to lead with 42% market share.
    • 211. Capital One Direct Banking Mobile Marketing Recommendation
    • 212. Nutrition Presentation Health Care Presentation (Rx Cut)Women’s Motivational Speaker Web Portal DemonstrationTechnology Presentation Beauty Salon SalesEco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)Bible School Presentation Cloud Computing Presentation (Oracle) War Veteran Integration TemplateLeadership/Training Presentation (Easter Seals)Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)Nutrition Presentation Time Management PresentationEnvironment Presentation (Gaia Wind) Goal Setting Presentation Presentation Menu
    • 213. April 8, 2011Orlando, FloridaCloud Computing: Adoption, Opportunities, and StrategiesPublic Sector Market Briefing
    • 214. John MiriEditor-in-ChiefCenter for Digital Government
    • 215. Cloud Computing: State & Local Government Perspective Focus and Cloud can 2011 is the tactics make work in breakout all the government year difference “They get it.” “Get Ready.” “How to win.”
    • 216. Cloud can work in government
    • 217. “Cloud computing has a number of advantages, includingAneesh Chopra reduced cost, increasedChief Technology Officer storage, higher levels ofUnited States of America automation, increased flexibility, and higher levels of employee mobility.” (During Testimony Before the US Senate)
    • 218. Cloud Cuts Costs • Switch Capitol to Operating Costs • Cut mairt and supportNot sure aboutsecond bullet • Remove reliance on outdated technologies • Cut power consumption (biggest cost) • Better adaptability
    • 219. Ken Theis sees the light! “Cloud computing, in totality, has gone from this big buzzword that meantKen Theis nothing to a discussion ofFormer State CIO true value and a strategicMichigan analysis of when to use commercially provided clouds versus your own private cloud.”
    • 220. My Mother Knew This Before Ken Theis “The sun is already there, it is I who must come from behind the clouds.” -John’s Mom
    • 221. 2011 is the Breakout Year
    • 222. Focus and Tactics Make All the Difference
    • 223. Know Your Customer: Not One Size Fits All CapitalLarge Enterprise Tends to Private Cloud Purchased as Purchase, Unbund led HW & SW Community Government to Cloud (Share from Government MOULarge Enterprise Tends to Purchased as another - Memorandum of government) Understanding Online, Purchase Public Cards LittleSmall Enterprise Tends to Purchased as Negotiation, State Cloud, SaaS Contracts
    • 224. April 8, 2011Orlando, FloridaCloud Computing: Adoption, Opportunities, and StrategiesPublic Sector Market Briefing
    • 225. Nutrition Presentation Health Care Presentation (Rx Cut)Women’s Motivational Speaker Web Portal DemonstrationTechnology Presentation Beauty Salon SalesEco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)Bible School Presentation Cloud Computing Presentation (Oracle) War Veteran Integration TemplateLeadership/Training Presentation (Easter Seals)Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)Nutrition Presentation Time Management PresentationEnvironment Presentation (Gaia Wind) Goal Setting Presentation Presentation Menu
    • 226. Module 1
    • 227. •••
    • 228. Module 2
    • 229. •••
    • 230. Module 3
    • 231. •••
    • 232. Nutrition Presentation Health Care Presentation (Rx Cut)Women’s Motivational Speaker Web Portal DemonstrationTechnology Presentation Beauty Salon SalesEco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)Bible School Presentation Cloud Computing Presentation (Oracle) War Veteran Integration TemplateLeadership/Training Presentation (Easter Seals)Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)Nutrition Presentation Time Management PresentationEnvironment Presentation (Gaia Wind) Goal Setting Presentation Presentation Menu
    • 233. It’s hard to deliver room service or make beds with a click.But hotels are experimenting withplenty of other ways to improveservice and connect withemployees and customers usingsocial media.
    • 234. 20 years ago 3-5 years
    • 235. Interactive communication
    • 236.  Hotel opened in 1994 483 rooms, 44 floors Luxury hotel, part of the Ritz-Carlton chains Strong values and discipline that allows for a luxury service delivery
    • 237. “The Ritz-Carlton is a place where genuine care andcomfort of our guests is our highest mission.We pledge to provide the finest personal service andfacilities for our guests who will always enjoywarm, relaxed, yet refined ambience.The Ritz-Carlton experience enlivens the senses, instills well-being and fulfills even the unexpressed wished and need of outguests.”
    • 238. At the Ritz-Carlton, our Ladies and Gentlemenare the most important resources in our servicecommitment to our guests.By applying the principles oftrust, honesty, respect, integrity andcommitment, we nurture and maximize talentto the benefit of each individual and thecompany.The Ritz-Carlton fosters a work environmentwhere diversity is valued, quality of life isenhanced, individual aspirations are fulfilled andthe Ritz-Carlton Mystique is strengthened.
    • 239. Warm and sincere greeting. Anticipation and fulfillment of guest’s needs.Fond farewell.
    • 240. Media Sites
    • 241. Innovative services like:  Continuous guests feedback  Structured questionnaires “just in time”  Service recovery
    • 242. Who is our audience for the 4initiative?Which area of business doesit involve?
    • 243.  Gallup is a market research study of customer satisfaction and quality, conducted by an external company for the Hotel Arts. The service quality objectives are set by management and the last results obtained are shown in the 15 minute meeting.
    • 244. What kind of tools andtechnologies we plan to use? 4
    • 245.  Impact: Operational improvement What: Some key operational information will be available on the community to all the employees. How: The community will be accessible from any internet device in loco and remotely Example: Information on employee shifts will be available on the community. Each employee will be able to check his/her shifts, who’s in his shift and will be allowed to make changes through the platform
    • 246. Nutrition Presentation Health Care Presentation (Rx Cut)Women’s Motivational Speaker Web Portal DemonstrationTechnology Presentation Beauty Salon SalesEco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)Bible School Presentation Cloud Computing Presentation (Oracle) War Veteran Integration TemplateLeadership/Training Presentation (Easter Seals)Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)Nutrition Presentation Time Management PresentationEnvironment Presentation (Gaia Wind) Goal Setting Presentation Presentation Menu
    • 247. • Missed deadlines• Broken promises• Quality of work may not be up to standard
    • 248. Relationships with colleagues can become strained and tense.“A stressful work environment”or “a poor relationship witha boss or fellow workers”is often stated as a top reasonfor high labor turnover.
    • 249. • Missed deadlines• Broken promises• Quality of work may not be up to standard
    • 250. Facilitator Self-Directed
    • 251. We highlyrecommend thatyou investthe time tocomplete theseexercises.
    • 252. All of the sessionswithin this programhave been designed highlyto bepractical.
    • 253. 3 StepProcess
    • 254. This sessionconsists of twomodules.Please be sureto complete bothmodules.
    • 255. What are your biggesttime management challenges?
    • 256. back.
    • 257. root of the timemanagementchallenge
    • 258. Time seems to be like land –God’s not making any more of it!
    • 259. …not having …not havingenough quality enough hours time with our in the day… loved ones… I just don’t have time today to……
    • 260. No-one has ever found the LASTpage of the internet so quit trying
    • 261. • More communication tools than ever TTYL GR82C• Effectively U communicate less
    • 262. Just this report… Just this Just this email… presentation to finish… Meant to bring us more leisure time, butwe’re working harder and longer than ever
    • 263. people we must beSo, witheffective - we build trust.
    • 264. Albert Einstein said:“The definition of insanity iswhen we keep doing the samething over and over andexpect different results.”
    • 265. First look at how youperceive the situation orthe person. If your PERCEPTION is that you cannot DO anything at all about your ability to manage your time would you DO anything differently or be open to new ways of DOING things?
    • 266. ABSOLUTELY!Likewise, if you have a negative PERCEPTIONof someone at work and as a result this hascreated a poor relationship between you ascolleagues – do you think you would have timemanagement challenges with this person?
    • 267. Remember, when itcomes to the effectiveuse of our time there areessentially two types oftime managementchallenges facing us –how we work withpeople and how wework with processes.
    • 268. Do you secretlywish for thinkDo you everyoneto see the worldyou are perfecthow everyoneand you see itand in doing soelse is not?the world of workwould be a muchbetter place??
    • 269. So how do weimprove our results?
    • 270. It’s as if we are prisonersin our own mind andthere’s nothing webelieve we can do thatworks with the otherperson and/or thatprocess, system orprocedure.
    • 271. “Whether you think you can or think you can‟t, you‟re probably right!” Henry Ford
    • 272. So keep this in mind as you focuson trying to “get it all done”.
    • 273. …We must ask our self how we see the situation first.If we are unsatisfied with our resultsin any aspect of our life….
    • 274. Interestingly, we can’thave one without theother – people will nottrust us at work if we arejust a good person butincompetent!Likewise it won’t work ifyou are a competentgossiper, competentlylazy or competentlynegative!
    • 275. Now let usconsider aprocess, systemor procedure thatis inefficient andwastes yourtime.
    • 276. Nutrition Presentation Health Care Presentation (Rx Cut)Women’s Motivational Speaker Web Portal DemonstrationTechnology Presentation Beauty Salon SalesEco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)Bible School Presentation Cloud Computing Presentation (Oracle) War Veteran Integration TemplateLeadership/Training Presentation (Easter Seals)Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)Nutrition Presentation Time Management PresentationEnvironment Presentation (Gaia Wind) Goal Setting Presentation Presentation Menu
    • 277. Goal Setting Special Guest: Pam Cramer
    • 278. Presented by:Dr. Stephen G. Ruby, MD, MBA,FCAP
    • 279. Introducing Pam Cramer • Principal individual of the PMC Group Communications Firm • Experienced executive coach for many physicians • Involved in organized medicine as a background support person • Certified in image management
    • 280. Goals are the foundation of success ofcourse and we dont even think aboutestablishing goals until we get to acertain place in our lives.For some people it occurs earlier thanothers.
    • 281. My first mentor…
    • 282. He and his wife set goals for themselves, for their careers, for what theywanted to obtain and achieve in their in their lives. They wrote down all their goals and they put it in a drawer in their dining room credenza. Every month they would sit down at the dining room table and pull out their goals and tweak them.
    • 283. We all have goals.Infants: fed, sheltered, lovedPreadolescents and adolescents:Popular, get an education, be goodin sportsCollege: get a career
    • 284. Goals need to be setintentionally.
    • 285. Everybody has goals whether or not they realize it.• We’re very intentional about our goals. We accept them in a way that helps us achieve them.• One of my first questions was why it is important to have goals, and I think you touched on that a little bit.• Why do you think it is so important for people to have intentional goals rather than goals that lead them through life?
    • 286. Intentional Goals• I dont think you can achieve if you dont have intentional goals—Intentional goals stretch you.• An objective, a cornerstone, a priority, something that will change where you are now.• It is about moving the dial up.
    • 287. Tools Goals Setting GoalsBut there are rules for goal setting.
    • 288. SMART GoalsS M A R T Specific Measurable Actionable Responsible Time Bound
    • 289. Inductive Vs. Deductive • inductive versus deductive thing.Should I have big goalsor little goals?Should I have stretched goalsor not so stretched goals?
    • 290. Start with a big goal and then you break it down into pieces and you can callWhat would be a goal you have this year? • inductive versus deductive thing. those objectives or tasks.
    • 291. BAG Big Audacious GoalHow many are you going to have?How often are you going to have them?How long are they going to be?You can just slice and dice goals anywayyou wish and you need to write it down.
    • 292. visualization of your goal tangible real
    • 293. goals specificflexible One thing Ive seen with visualization is that it sets the path for you. It keeps you in in a certain direction moving forward.
    • 294. M Measurable Metrics What are the types of metrics ormeasurable items do you think need to be defined when you are doing this?
    • 295. Know THYSELF
    • 296. Incremental goals BIG AUDACIOUS goalsIncremental goalsIncremental GOAL Incremental goals Incremental goals Incremental goals Incremental goals Little wins turn into big wins
    • 297. “Did you do it or not?”
    • 298. timely
    • 299. Strategic Versus Tactical “R” is for responsible individual. Now if you’re setting individual goals, you’re the one who isR ultimately responsible. How would you set that in a group setting?
    • 300. In a group setting, someone has to be responsible. Ultimately someone has to be in charge. If its a personal goal of course, you’re the responsible person. In an organization or in a team there are has to beone person assigned for that goal. And everyone has to know who that person is.
    • 301. And hold them responsible.They’re accountable.
    • 302. “What are your goals?” “Well, how are you going to do these?”
    • 303. non-threatening environment tools
    • 304. Because whetherpeople realize ornot, you have aninternal dialoguethat’s alwaysgoing on.
    • 305. Big Audacious Goals VS.Unattainable Goals VS. Stretch Goals
    • 306. PAY ATTENTION TOfantasyWHAT’S IMPORTANT! dreams right-brainedcreative
    • 307. FOCUS DREAMS
    • 308. “Yeah dreams arefine, but I’ve got apractice to run, and I’vegot to make payroll, andI’ve got individuals here.”
    • 309. GETAWAY“How do I want my practice to go?”“What do I want my practice to looklike in one year, three years, fiveyears?”“What do I want my practice to looklike in five years? ““What should my practice look likein three years?”“What should my practice look likein one year?”
    • 310. What do Howwant to be? What do you want to you are you going to get there?be in 3 years? What do you want to be in 5 years?
    • 311. SMART GoalsS M A R T Specific Measurable Actionable Relevant Time Bound
    • 312. GOAL ORIENTED =The path to success.
    • 313. Be a Dreamer!
    • 314. We will review some of thebest practices around these5 most common timechallengers.
    • 315. Thank You! Multimedia and Design Portfolioanimatorjb@aol.com ᴥ 847-302-3904 ᴥ 847 -680-9775
    • 316. Nutrition Presentation Health Care Presentation (Rx Cut)Women’s Motivational Speaker Web Portal DemonstrationTechnology Presentation Beauty Salon SalesEco-Friendly Car Wash (Jett Express) Retail Presentation (Börne Shoe)Pet Pharmaceuticals (Anpharm) Financial Presentation (Capital One)Bible School Presentation Cloud Computing Presentation (Oracle) War Veteran Integration TemplateLeadership/Training Presentation (Easter Seals)Energy Presentation (Coils, Inc.) Ritz Carlton (hospitality)Nutrition Presentation Time Management PresentationEnvironment Presentation (Gaia Wind) Goal Setting Presentation Presentation Menu

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