Professional Etiquettes. Ppt.


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Professional Etiquettes. Ppt.

  1. 1. ROTARY CLUB, LATUR WELCOME YOU. <ul><li>PROFESSIONAL ETTIQUETTE. </li></ul><ul><li>Presented by, </li></ul><ul><li>Rtn.Anil Pande. </li></ul>
  2. 2. Professional Etiquette .
  3. 3. Set of customs,formal governing rules, which are Socially acceptable for polite behavior in society or particular profession. Etiquette ?
  4. 4. Professional etiquette - must for Career builds leadership, quality, business & careers It refines skills needed for exceptional service Why Etiquette is required ? <ul><li>Without Etiquette </li></ul><ul><ul><ul><li>You limit your potential </li></ul></ul></ul><ul><ul><ul><li>Risk your image </li></ul></ul></ul><ul><ul><ul><li>Damage relationships </li></ul></ul></ul>
  5. 5. <ul><li>Social and business etiquette can be </li></ul><ul><li>tricky, and making the right moves </li></ul><ul><li>can make a big difference. </li></ul><ul><li>Take this quiz and see how you fare </li></ul><ul><li>in the following business situations. </li></ul>
  6. 6. <ul><li>My boss, Mr. Ambani, enters the room when I am meeting with an </li></ul><ul><li>important client, Mr. Desai. </li></ul><ul><li>I rise and say &quot;Mr.Ambani, I would like you to meet Mr. Desai, our client from Mumbai.&quot; </li></ul><ul><li>Is this introduction correct? </li></ul>
  7. 7. NO. <ul><li>Introduce the more important </li></ul><ul><li>person first. You should address </li></ul><ul><li>your client and say </li></ul><ul><li>&quot;Mr. Desai, I'd like you </li></ul><ul><li>to meet our Vice President of </li></ul><ul><li>Development, Mr.. Ambani.&quot; </li></ul><ul><li>(Alternative answer </li></ul><ul><li>— introduce the client, with the </li></ul><ul><li>more important person!) </li></ul>
  8. 8. <ul><li>At a social function, I have meet </li></ul><ul><li>the CEO of an important </li></ul><ul><li>corporation. </li></ul><ul><li>After a brief chat, I give him </li></ul><ul><li>my business card. </li></ul><ul><li>Is this correct? </li></ul>
  9. 9. <ul><li>Don’t spoil his mood. </li></ul>No, Please.
  10. 10. <ul><li>I am entering a cab with an </li></ul><ul><li>important client. I enter first </li></ul><ul><li>myself & asking the client to seat on my left. </li></ul><ul><li>Is this correct? </li></ul>
  11. 11. YES ! <ul><li>When your client steps </li></ul><ul><li>out of the car, (s)he will be </li></ul><ul><li>on the sideway and therefore won't have to deal with getting </li></ul><ul><li>out in traffic or sliding across the seat. </li></ul>
  12. 12. <ul><li>I am in a restaurant and a thin </li></ul><ul><li>soup is served in a cup with no handles. To eat it I should: </li></ul><ul><li>A. Pick it up and drink it </li></ul><ul><li>b. Use the spoon provided </li></ul><ul><li>c. eat half of it with a spoon and drink the remainder </li></ul>
  13. 13. B. <ul><li>It's not a cup of coffee, </li></ul><ul><li>Use the spoon provided. </li></ul><ul><li>For heaven's sake. And don't slurp, </li></ul>
  14. 14. <ul><li>I am at a table in a restaurant for a business dinner. Midway through the meal, I have called to the telephone. </li></ul><ul><li>What should I do with my napkin? </li></ul><ul><li>a. Take it with me </li></ul><ul><li>b. Fold and place it to the left of my plate </li></ul><ul><li>c. Loosely fold it and place it on the right side </li></ul><ul><li>d. Leave it on my chair </li></ul>
  15. 15. D. <ul><li>Leave it on your chair. </li></ul><ul><li>Definitely don't put it on the </li></ul><ul><li>Table. </li></ul><ul><li>What if you have crumbs on it? </li></ul>
  16. 16. <ul><li>I am hosting a dinner party at a </li></ul><ul><li>restaurant. Included are me and my </li></ul><ul><li>Wife and my most valuable client and his wife. </li></ul><ul><li>I instruct the waiter to: </li></ul><ul><li>a. serve my spouse first </li></ul><ul><li>b. serve my client's spouse first </li></ul><ul><li>c. serve me and my spouse last </li></ul>
  17. 17. B . <ul><li>Sort of a trick question, but this is important. </li></ul>
  18. 18. <ul><li>I am invited to a reception and the invitation states &quot;7:00 to 9:00 PM.&quot; </li></ul><ul><li>I should arrive: </li></ul><ul><li>a. at 7:00 PM </li></ul><ul><li>b. anytime between 7:00 PM and 9:00 PM </li></ul><ul><li>c. between 7:00 PM and 7:30 PM </li></ul><ul><li>d. go early and leave early </li></ul>
  19. 19. B or C. <ul><li>It's terribly impolite to arrive early. </li></ul>
  20. 20. <ul><li>I am greeting or saying good-bye to someone. When is the proper time </li></ul><ul><li>to shake their hand? </li></ul><ul><li>a. When I am introduced </li></ul><ul><li>b. At their home </li></ul><ul><li>c. At their office </li></ul><ul><li>d. On the street </li></ul><ul><li>e. When I say good-bye </li></ul>
  21. 21. A, B, C, D, and E. <ul><li>In other words, it's a formal in </li></ul><ul><li>etiquette to shake someone's </li></ul><ul><li>hand. </li></ul><ul><li>Make sure you have a firm (but </li></ul><ul><li>not painful) handshake for both </li></ul><ul><li>men and women. </li></ul>
  22. 22. <ul><li>I am talking with a group of four people. </li></ul><ul><li>With whom I should make eye contact. </li></ul><ul><li>a. with the person to whom I am speaking at the moment </li></ul><ul><li>b. each of the four, moving your eye contact from one to another? </li></ul><ul><li>c. no one particular person </li></ul><ul><li>(not looking directly into) </li></ul><ul><li>d. anyone's eyes. </li></ul>
  23. 23. C. <ul><li>Make eye contact with all of the individuals you're talking with. </li></ul>
  24. 24. <ul><li>When I greet a visitor in my office, do I: </li></ul><ul><li>a. say nothing and let him sit where he wishes? </li></ul><ul><li>b. tell him where to sit? </li></ul><ul><li>c. say &quot;Just sit anywhere&quot; </li></ul>
  25. 25. B. <ul><li>Indicating where your guest </li></ul><ul><li>should sit will make him feel </li></ul><ul><li>More comfortable. </li></ul>
  26. 26. <ul><li>I have forgotten a lunch with a business </li></ul><ul><li>associate. I feel terrible and know he's </li></ul><ul><li>furious. Do I: </li></ul><ul><li>a. write a letter of apology? </li></ul><ul><li>b. send flowers? </li></ul><ul><li>c. keep quiet and hope he forgets about it? </li></ul><ul><li>d. call and set up another appointment? </li></ul>
  27. 27. D. <ul><li>Call and set up another </li></ul><ul><li>appointment. And don't forget to </li></ul><ul><li>apologize for your error. </li></ul><ul><li>Imagine how you'd feel if it was you! </li></ul>
  28. 28. Basic Etiquette <ul><li>Know first - Talk next </li></ul>
  29. 29. Thank you !