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Professional Etiquettes. Ppt.

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  • 1. ROTARY CLUB, LATUR WELCOME YOU.
    • PROFESSIONAL ETTIQUETTE.
    • Presented by,
    • Rtn.Anil Pande.
  • 2. Professional Etiquette .
  • 3. Set of customs,formal governing rules, which are Socially acceptable for polite behavior in society or particular profession. Etiquette ?
  • 4. Professional etiquette - must for Career builds leadership, quality, business & careers It refines skills needed for exceptional service Why Etiquette is required ?
    • Without Etiquette
        • You limit your potential
        • Risk your image
        • Damage relationships
  • 5.
    • Social and business etiquette can be
    • tricky, and making the right moves
    • can make a big difference.
    • Take this quiz and see how you fare
    • in the following business situations.
  • 6.
    • My boss, Mr. Ambani, enters the room when I am meeting with an
    • important client, Mr. Desai.
    • I rise and say "Mr.Ambani, I would like you to meet Mr. Desai, our client from Mumbai."
    • Is this introduction correct?
  • 7. NO.
    • Introduce the more important
    • person first. You should address
    • your client and say
    • "Mr. Desai, I'd like you
    • to meet our Vice President of
    • Development, Mr.. Ambani."
    • (Alternative answer
    • — introduce the client, with the
    • more important person!)
  • 8.
    • At a social function, I have meet
    • the CEO of an important
    • corporation.
    • After a brief chat, I give him
    • my business card.
    • Is this correct?
  • 9.
    • Don’t spoil his mood.
    No, Please.
  • 10.
    • I am entering a cab with an
    • important client. I enter first
    • myself & asking the client to seat on my left.
    • Is this correct?
  • 11. YES !
    • When your client steps
    • out of the car, (s)he will be
    • on the sideway and therefore won't have to deal with getting
    • out in traffic or sliding across the seat.
  • 12.
    • I am in a restaurant and a thin
    • soup is served in a cup with no handles. To eat it I should:
    • A. Pick it up and drink it
    • b. Use the spoon provided
    • c. eat half of it with a spoon and drink the remainder
  • 13. B.
    • It's not a cup of coffee,
    • Use the spoon provided.
    • For heaven's sake. And don't slurp,
  • 14.
    • I am at a table in a restaurant for a business dinner. Midway through the meal, I have called to the telephone.
    • What should I do with my napkin?
    • a. Take it with me
    • b. Fold and place it to the left of my plate
    • c. Loosely fold it and place it on the right side
    • d. Leave it on my chair
  • 15. D.
    • Leave it on your chair.
    • Definitely don't put it on the
    • Table.
    • What if you have crumbs on it?
  • 16.
    • I am hosting a dinner party at a
    • restaurant. Included are me and my
    • Wife and my most valuable client and his wife.
    • I instruct the waiter to:
    • a. serve my spouse first
    • b. serve my client's spouse first
    • c. serve me and my spouse last
  • 17. B .
    • Sort of a trick question, but this is important.
  • 18.
    • I am invited to a reception and the invitation states "7:00 to 9:00 PM."
    • I should arrive:
    • a. at 7:00 PM
    • b. anytime between 7:00 PM and 9:00 PM
    • c. between 7:00 PM and 7:30 PM
    • d. go early and leave early
  • 19. B or C.
    • It's terribly impolite to arrive early.
  • 20.
    • I am greeting or saying good-bye to someone. When is the proper time
    • to shake their hand?
    • a. When I am introduced
    • b. At their home
    • c. At their office
    • d. On the street
    • e. When I say good-bye
  • 21. A, B, C, D, and E.
    • In other words, it's a formal in
    • etiquette to shake someone's
    • hand.
    • Make sure you have a firm (but
    • not painful) handshake for both
    • men and women.
  • 22.
    • I am talking with a group of four people.
    • With whom I should make eye contact.
    • a. with the person to whom I am speaking at the moment
    • b. each of the four, moving your eye contact from one to another?
    • c. no one particular person
    • (not looking directly into)
    • d. anyone's eyes.
  • 23. C.
    • Make eye contact with all of the individuals you're talking with.
  • 24.
    • When I greet a visitor in my office, do I:
    • a. say nothing and let him sit where he wishes?
    • b. tell him where to sit?
    • c. say "Just sit anywhere"
  • 25. B.
    • Indicating where your guest
    • should sit will make him feel
    • More comfortable.
  • 26.
    • I have forgotten a lunch with a business
    • associate. I feel terrible and know he's
    • furious. Do I:
    • a. write a letter of apology?
    • b. send flowers?
    • c. keep quiet and hope he forgets about it?
    • d. call and set up another appointment?
  • 27. D.
    • Call and set up another
    • appointment. And don't forget to
    • apologize for your error.
    • Imagine how you'd feel if it was you!
  • 28. Basic Etiquette
    • Know first - Talk next
  • 29. Thank you !