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CtrlS Value Add Services


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CtrlS services provide a platform to launch versatile IT Platform than augments the existing IT setup

CtrlS services provide a platform to launch versatile IT Platform than augments the existing IT setup

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  • Tinathandi, Abraaj, Spandana , Loyalty Rewardz, Alghanium (Kirby)
  • Subba Rao sir Slide
  • Picture Format of Customer FocusCustomer Outsource
  • 2-3 cases of inhouse (10 racks) TCO vs ROIFrost & Sullivan StudySecond 5 racks TCO & ROI
  • Loyalty Rewardz is a niche provider which undertakes building environments for customer loyalty for a brand.The setup has SBI and other Loyalty programme setup. Various models were studied before a Private cloud approach was adopted. This allows for bursts in traffic and compute power as per the hits on the netbanking and debit transactions.The solution brought the trasaction costs within limits of the business plan
  • Had to provide hosted exchange services for Commonwealth within 3 days of receiving the order for a period of 2 months onlyCtrlS provided the setup in 2 days flat using storage on demand available.The storage was returned to the pool after 2 months, thereby providing a TCO at 1/10th the cost as compared to the convential
  • Spandana Case Study of 34 TBClient has field agents, who are mostly in the rural environment and they conduct their business on the laptop. The same data needs to be synchronised and archived for 5 yr period. CtrlS has provided remote agents that picks up encrypted data from individual laptops and file servers on to a SAN sub syste. This CtrlS Data Assurance Products is fully DR Ready with a mirror copy in the remote.Benefits to spandana on the less complexity of LAN Setup and adherence to the policy of keeping the data safe.This also provides versatility for the remote users, esp against theft/ corruption/ loss of computing equipment
  • In the event of normal operations, only a part of DB server and storage is in use
  • How can you think your way through some of those challenges -- I’ve personally seen hundreds of client create dramatic results when embracing the Cloud and taking all of those challenges and business pressures and start to use that pressure to form diamonds out of coal – taking the challenges inherent in application delivery and making them a weapon to use in their fight for systems and processes that show business value and increase user adoption.
  • Transcript

    • 1. 99.995% Zero Capex uptime Upto 30% CoE model reduction in TCO
    • 2. Products & Services Roadmap 2011 2010 Managed Cloud 2009 Services Services Disaster Recovery Launch of 2008 Services New Data Managed Centers Hosting Services RIM Services 2007 Colocation Services
    • 3. Vertical Customers Financial Services India’s Largest Bank, AON, IOB, Axis, AP Mahesh Bank, ALJ Capital IT/ITES Genpact, 7Hills, F-Secure, Leads Simplified, Global Outlook, Sonata Software Telecom Etisalat (UAE), Tikona, Pacific Internet Services Gati, GE Shipping, Apollo, Globarena, Sahara Group, Spicejet Government NTPC, AP Govt, MERC, MKCL, AP Warehousing Manufacturing Kirby, Andhra Paper, KARP, Bharthi Cement, VST Media Vaartha, Daily thanthi, TV 5Some of the largest companies trust us for their IT Infrastructure …..
    • 4. CTRLS Innovates Through Processes, Offerings and DeliveryModelsWE INNOVATECONTINUOUSLY
    • 5. DR Infra DR Solutions Web Based NTPC Bharti Cements EBS – Payment Gateway SBI Nagarjuna Fertilisers Tinathandi – News Indian overseas bank Deepak Nitrates Apollo Health Hiway Bajaj Allianz Abraaj Capital Spice JetTotal Outsourcing Private CloudAlghanium Industries Loyalty RewardzMERC EyantraIGRS Globarena Storage on Demand Backup Services Spandana Spoorthy Denosource Global Outlook Bhatia Glass Talisma SIMS Recycling
    • 6. TIA Tier 4 certification ISO 20000CtrlSCertifications ISO 27001 BS 25999
    • 7. We continuously innovate by measuring andimproving our processes, models and offerings Value Creation Model Delivery Models • We Simplify IT • Centers of Excellence • We take CapEx Out • Distributed NOCs by • We Reduce OpEx 01st May 11 • We Measure Value Delivered Offerings Processes • Managed Services • ITIL • Cloud Services • ISO 20000 • DR Solutions • ISO 27000 • Customized Solutions • BS 25999 • Lean Six Sigma
    • 8. Lean ITIL Six Sigma ITIL – this remains our backbone in offering services. ITIL is the leader in IT guidelines and best practice publications; it has been tested in real world environments for over a decade and is proven.Lean Six Sigma is a model of eliminating waste in processes aswell as data driven data analysis ensuring better service to the enduserEscalation driven matrix to help you get timely delivery of servicesAccount Managers as a single point of contact
    • 9. CTRLS Delivery Models
    • 10. Our COEs delivery serviceMicrosoft  Expertise in installing and configuring Microsoft stackCoE operating systems and applications  Patch Management  OS Administration  Virus and Spam ManagementUnix CoE  Linux, Solaris, HP-UX, AIX  OS Administration  Patch ManagementVirtualizatio  VMWare, Microsoft Hyper-V, Cytrix Platformsn CoE  Sizing, Migration, Provisioning, Monitoring, ManagementDatabase  Oracle, DB2, Microsoft SQLServer, MySQLCoE  Database Administration  Database Clusters/ High Availability  Replication  Backups
    • 11. Our COEs delivery serviceNetwork &  Network AdministrationSecurity  Vulnerability Assessments, Detection & MitigationCoE  Data Security  Theft Protection  Bio-Metric Security  Forensic Analysis  Manage Firewall, IDS/IPSImplementat  Program & Account Managemention CoE  Provisioning of Simple to Complex Architectures & Solutions  Transition to OperationsAdvanced  Services R&DTechnologie  Evaluate, Assess New Technology Solutions –s CoE Proof of Concept Models  Testing
    • 12. On Demand Services
    • 13. IT Infrastructure Customer Business ERP Applications, SAP, Ebiz, CBSDisaster Recovery Databases Microsoft High Availble Private Cloud LINUX Bandwidth Solaris Load Balancing Oracle HPUX AIX Hardware Firwalll Intel MS-SQL AMD SUN High Avilability HP On Hardware IBM MySQL Backup Messaging Storage Services DC Infrastructure
    • 14. DC InfrastructureHyderabad - Country’s First Tier IV - Inhouse development teamMumbai -Country’s Largest with 7000 rack space capacity -At the height of 22 Mtrs ASLDelhi -Under Build Aim to build 20,000 Rack capacity across the country
    • 15. International Standards1. 1993: Uptime Institute Inc. inaugurated consulting services for maximizing data center uptime. (Tier Classifications)2. 1999: IEEE 1100; Recommended Practice for Powering and Grounding Electronic Equipment3. 2003: IEEE 1490; PMI Standard: A Guide to PMBOK4. Before 2005, there was no standard for the Data Centers.5. April, 2005: TIA-942; Telecommunications Infrastructure Standard for Data Centers - Telecommunications Industry Association (TIA)6. 2005: ISO 20000; IT Service Management Standards7. 2006: ASHRAE (American Society of Heating, Refrigerating and Air- Conditioning Engineering, Inc. (ASHRAE TC 9.9, 2006)8. 2007: BS 25999; Business Continuity Management9. 2007: IEEE 493; Recommended Practice for Design of Reliable Industrial and Commercial Power System
    • 16. 99.95% Uptime Tier III Vs 99.995% Uptime Tier IVPotential Downtime of 4 Hours 22 Potential downtime of only 22 Mins/year minutes/Year Representative Site Failure 0.5 Representative Site Failure 0.2
    • 17. Hyderabad Facility
    • 18. Hi-tech City facility, Hyderabad
    • 19. CtrlS Mumbai FacilityThe State-of-the-art infrastructure
    • 20. Discovery of Assets and Mapping toapplications Mapping to Business Process and Tiering with Business Impact Creating Dependent Application Clusters Migration Planning with Standby Resources and Fall Back options Migration Risk Mitigation and Rollout as per time lines
    • 21. Network Infrastructure Network Infrastructure
    • 22. Choice of Telecom Providers • Airtel • Reliance • Tata Tele • Tata Communications • BSNL • NIXI • RailTel • Tulip • Power Grid Class ‘A’ ISP IP Pools : /19 ASP No : 18229 Bandwidth : 5Gbps to 25GbpsDual Active path for network eliminating any possibility of downtimeSate of Art IDS/ IPS with DDoS protection
    • 23. ProductDEDICATED SERVERS
    • 24. Dedicated Server Configurations Smart Host Classic Host Enterprise HostSuitable for Suitable for large Suitable for complex,Development database workloads and high computing andenvironments and small high performance database drivendatabases, low to applications applicationsmedium traffic sites 1. 1X Quad Core Intel 1. 2X Quad Core Intel1. 1X Dual Core Intel Xeon Processor Xeon Processor Xeon Processor 2. 6 GB Ram DDR3 2. 12 GB Ram DDR32. 2 GB Ram DDR2 1033 with RECC 1033 with RECC 1033 3. 2 x 250 GB SATA 3. 2 x 146 GB SAS 15K3. 2 x 160 GB SATA 7.2K RPM, Hot RPM, Hot Pluggable 7.2K RPM Pluggable 4. 500 GB Data4. 100 GB Data 4. 200 GB Data Transfer/Month Transfer/Month Transfer/Month 5. 2 IP Addresses5. 1 IP Address 5. 2 IP Addresses
    • 25. Dell HP IBM Stack Stack StackDell R200 HP DL 320 IBM X 3550 IBM X 3650Dell R710 HP DL 380Dell R900 HP DL 580 IBM X 3850
    • 26. Brick Servers - Scalability InternetFirewall LayerLoad Balancer LayerApplicatonandDatabaseServerLayerBackup andStorage Layer
    • 27. Sl No Item Qty01 Servers 140 Nos02 Switches 20 Nos03 Firewalls 50 Nos05 Storage 30 TB06 Backup 500 Tapes/ 02 Tape Drives07 Vmware VSPP08 Microsoft Stack SPLA09 Oracle Service Provider Licence10 Internet Bandwidth 3 Gbps
    • 29. INFORMATION ASSURANCE Security Content Automation Protocol (SCAP)
    • 31. B2B Client Retention Prog Private CloudCASE STUDY : Loylty Rewardz Reducing 30% Cost per transaction
    • 32. Data Storage ServicesCTRLS DATA BANK(STORAGE SERVICES)
    • 33. Storage on Demand 3 TB Delivered in 2 Days Requirements for 2 monthsCASE STUDY : Global Outlook File Storage Solaris Windows LINUX AIX HP-UX Network Optional TapeSAN or Direct Attached Library Tape Library Data Center
    • 34. Secure Your Mission Critical DataCTRLS DATA ASSURANCE(ONLINE BACKUP)
    • 35. CASE STUDY : Spandana Sphoorty Onsite and Offsite Backup Backup Setup DR Ready Storage for back up 34TB Data Center Online Backup Central Management Backup Console DR at CtrlS clients
    • 36. Critical Business CommunicationsCTRLS COMMUNICATION(MAILING SERVICES)
    • 37. Managed Messaging Monitoring On demand • 24x7 monitoring • Startup and shutdown • Availability monitoring • Backup and restore • Performance monitoring • New account creation • Security monitoring • User administration • Mail archival Supported Technologies • Virus and Spam control• Windows • Microsoft Exchange • Additional Storage• Linux • Zimbra • Lotus Notes • Mithi Mail • Qmail • Groupwise
    • 38. Business Continuity Solution Spectrum Savings of over 40% with DR on Demand
    • 39. •Network Convergence Telco/Internet •Availability Firewall Firewall •Primary Site Restoration Application Application Servers Servers Log Shipping DB Servers DB ServersSAN SAN Primary site DR site
    • 40. MPLS/Int MPLS/Int Connectivity Firewall Security Load Balancer Application Servers Passive Instance DB Servers Data Replication Storage & Backup Data StoreStoragePrimary Setup DR Setup
    • 41. Developed to facilitate DR on DemandDefines all areas of DR Strategy( for most of the popularapplications) including •DR Architecture • Initial Set up • Replication of data • DR Site Activation • Primary site restorationUsing this Frame work, Private Cloud of CtrlS , N/W Infraand in house DR specialists will make the DR Site up andrunning in a matter of hours.
    • 42. Internet Internet Firewall Load Balancer Application Servers DB ServersStorage Backup Server Primary Setup DR Setup
    • 43. Internet Internet Firewall Load Balancer Application Servers DB App App LB FW OS OS OS OS OS Private Cloud DB ServersStorage Backup Server Storage Storage Primary Setup
    • 44. Internet Internet Firewall Load Balancer Application Servers FW LB App App DB OS OS OS OS OS Cloud DB Servers RPO30 minStorage Backup Server RTO Storage Primary Setup 1 hrs
    • 45. Internet Internet Firewall Load Balancer Application Servers DB ServersStorage Backup Server Storage Backup Server Primary Setup DR Setup
    • 46. Internet Firewall Internet Load Balancer Application Servers FW DB OS OS DB Servers Private CloudStorage Backup Server Storage Primary Setup
    • 47. Internet Firewall Internet Load Balancer FW LB App App DB Application Servers OS OS OS OS OS Private Cloud DB Servers RPOStorage Backup Server Storage RTO 2 hrs Primary Setup 4 hrs
    • 48. RPO RTO72 hrs 720 hrs
    • 49. Internet Internet Firewall Load Balancer Application Servers DB Servers Offline ShipmentsStorage Backup Server Storage Primary Setup DR Setup
    • 50. Internet Firewall Internet Load Balancer Application Servers BKP DB Servers OS Online Backup App Private CloudStorage Backup Server Storage Primary Setup
    • 51. Internet Internet Firewall Load Balancer Application Servers FW LB App App DB OS OS OS OS OS Cloud DB Servers RPO48 HrsStorage Backup Server RTO Storage Primary Setup 72 hrs
    • 52. Power Virtualization• Introduced in 1999• 100,000s of partitions• 65% of Power servers 57
    • 53. Mobility on Power Systems Live Partition Mobility PowerVM Live Partition Mobility • Move an entire Logical Partition from one system to another while it is running with almost no impact to end users Movement of the OS and applications to a • Moves the entire LPAR including the operating system different server with no loss of • Requires POWER6, PowerVM Enterprise Edition, and all I/O must service be through the Virtual I/O Server • Works with partitions running AIX V5.3, AIX 6 and Linux Virtualized SAN and Network Infrastructure Live Application Mobility AIX # 1 AIX # 2 AIX Live Application Mobility Workload • Move a Workload Partition from one AIX system to another AIX Partition Workload Partition eMail Workload Partition system while running with almost no impact to end usersApplication • Moves only the WPAR, the AIX operating system is not moved Server QA Workload Workload • Requires AIX 6, Workload Partitions Manager, and all WPAR Partition Partition Billing Web Workload Partitions filesystems must be NFS • Works on POWER4™, POWER5™, and POWER6 Manager NFS and virtualized network infrastructure
    • 54. HP Virtual Server Environment HP Virtual Server Environment Intelligent control: including Insight Dynamics – VSE functionality HP Systems Insight Manager HP Capacity HP Virtualization HP Global Advisor Manager Workload Manager HP-UX Workload Manager Integrated by design Virtual servers Partitioning Availability Utility pricing • nPars • HP Serviceguard • HP Instant Capacity • vPars • HP Serviceguard • HP Temporary • HP Integrity Storage Mgmt Suite Instant Capacity Virtual Machines • HP Metrocluster • HP Global • HP Secure Resource • HP Continentalclusters Instant Capacity Partitions • HP Pay Per Use • SGeRAC/SGeSAP Virtual fabric: HP Virtual Connect HP Online VM Migration with Integrity VM 4.1 or above
    • 55. Oracle VM Manager Advanced Functionality Included Live Migration HA / Auto-restart VM VM VM VM VM X VM VM VM Cluster Browser Cluster SSL Migration HA Auto Restart m Clustered Manager m X Oracle VM Servers Oracle VM Servers NFS, SAN, iSCSI NFS, SAN, iSCSI XE, SE, EE, or RAC DatabasePlanned Events:•E.g. maintenance or upgrades Pool Masters assure Unplanned Events•Secure Live Migration Secure Migration or •E.g. Server or VM failure•Zero interruption HA restarts complete •HA Auto-restart in pool in the event of a •No manual intervention Manager outage
    • 56. MyCloud TM
    • 57. Current ScenarioGrowing Gap What the business needs vs. What IT department can deliver
    • 58. Cloud Delivery Rises to the Challenge• Business feels • Business and IT craft constrained by IT, not value together, shared enabled focus and goals and new• TCO and ROI metrics business models always in doubt, Value • Shift from Cost Center to questioned by business business transformation focus for ITTraditional IT Cloud-focusedDelivery IT Delivery
    • 59. Developing a CloudA Dynamic Infrastructure can also provide a great foundation toconstruct a more efficient platformfor delivering cloud based services Cloud Service Advanced Management Virtual Resource Pools Physical Consolidation  Always available  Elastic scaling  Discover, monitor,  Pay for use meter, secure and  Automated automate deployment of provisioning  Decouple complexity virtualized resources from scale  Simplified user  Assure SLA interface  Share resources achievement  Improve optimally utilization  Optimize service  Automate workload placement  Reduce costs management  Lower power  Integrated virtualization  Simplify HA & DR management with IT usage processes
    • 60. Load Characteristics Peak Average
    • 61. CtrlS On-demand Private Cloud offers the best of both Public and Private Clouds".
    • 62. BETA PHASE I PHASE II  Self Service Portal  IaaS, PaaS, SaaS Service  My CloudCAPABILITIES  Auto Provisioning in Minutes Portal  Templates – Popular Stacks  Auto Scaling & Load  Basic Metering & Dashboard Balancing  Test & Dev Automation  More Templates  Automatic Fail Over  Monitoring & Billing  Virtual Private Cloud  IaaS on Demand  Low Cost IaaS  SLA Compliance  Test/Dev Automation  SaaS  DR  App Assurance Services  CRM, ERP, Mail,SERVICES  Hosted  Auto Scaling ecommerce Collaboration  Industry specific Solutions Exchange/SharePoint  Load Balance Services  PaaS  Hosted Pvt Cloud (VLAN)  Monitoring Services  Microsoft  Relational Database  Payment Gateway  HP/Mercury Services  Cloud Storage  Sun/ Java  SIs and ISVs  High Volume Web  Mid Size Businesses for  Mid Size Enterprises Businesses SaaSTARGET  Large Enterprises  Enterprises Optimizing  Industry segments based on Costs SaaS offerings (e.g.Auto, Textile, Pharma)  ISVs and Corporates for S/W Development
    • 63. ProductWAY AHEAD
    • 64. CtrlS Delhi Facility CtrlS Delhi Facility
    • 67. We understand it is a big task tosecure & manage your ITinfrastructure. Whether you aretaking a colocation space orServices you need to know thatyour data is safe. Rest assured,you have a strong & securedfoundation.
    • 68. For any further details/queries : Please drop in an email to