Total quality management (tqm) anil mishra

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Total quality management (tqm) anil mishra

  1. 1. Total Quality Management<br />Anil Kumar Mishra<br />LIO, NCHRC, NIHFW<br />New Delhi<br />Email id: anilmlis@gmail.com<br />Blog: http://anilkmishra.blogspot.com<br />
  2. 2. TQMTQM is the art of managing the whole to achieve excellence .The golden words :Do unto others as you would have them do unto you<br />
  3. 3. Total – Made up of whole<br />Quality – Degree of Excellence of a Product or Service<br />Management – Act , art , or manner of handling, controlling, directing etc<br />
  4. 4. Definition of TQM <br />  Total Quality Management is not a destination, but a journey to-ward improvement.<br /> (Hunt, Managing for quality 1991) <br />Quality is conformance to requirements. (Philips B Crosby)<br />A predictable degree of uniformity and dependability at low cost and suited to market. <br /> (W. Edwards Deming)<br />
  5. 5. Concepts of TQM<br />A committed and involved management to provide long term top to bottom organizational support.<br />An unwavering focus on the customer, both internally and externally <br />Effective involvement & utilization of the entire workforce <br />Continuous improvement of the business & production process <br />Treating supplier as a partners<br />Establish performance measures for the processes.<br />
  6. 6.
  7. 7. Defining Quality<br />Q= P/E<br />DIMENSIONS OF QUALITY<br />Q= (P, F, C, R, D,S, R,A, R)<br />
  8. 8. Four Pillars Of TQM<br />
  9. 9. ADVANTAGES OF TQM IN LIBRARIES <br />Incremental changes lead to continuous improvement quick solutions may yield only partial results.<br />Provides a method of improving services to users in a period to similar resources.<br />Helps break down barriers between library departments and improves communication within the organization.<br />Improves the level of training given to staff thus increasing skills.<br />Increases staff participation in decision making, thus increasing the feeling of “ownership” of decisions and directions once charted.<br />Forces library managers to develop leadership skills interested in replaying power with in position to obtain results.<br />
  10. 10. BARRIERS OF TQM IN LIBRARIES<br />
  11. 11. IMPLEMENTATION OF TQM IN COLLEGE LIBRARIES<br />
  12. 12. Six Sigma Approach for TQM<br />Six Factors enables the Proper Implementation of TQM<br /> There must be a warm, supportive learning environment.<br /> Students should be asked to do only useful work.<br /> Students should be asked to do the best they can do.<br /> Students should be asked to evaluate their own work and improve it.<br /> Quality work should always feel good.<br /> Quality work should never be destructive.<br />
  13. 13. Suggestions to improve Library Services<br />
  14. 14. CONCLUSION<br />To Implement ERP (Enterprise Resource Planning System) for Specific module for College And Industrial Libraries.<br />By formulating Strategic plans with commitment .<br />By Continuous improvement.<br />Flexible System for Libraries.<br />Quality Improvement.<br />Computerized System for Allocation And Distribution.<br />By Fulfilling Ethical Responsibilities<br />Gradual Review and Updates.<br />

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