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Quality Management –
         Study Cases
             Andrea Gentil
            Business Expert
           www.oquma.com
...
OQUMA – Quality Management

OQUMA provides an online software service
    to manage the full quality system.

• Templates ...
Introduction
ISO 9000:2005 defines 4 generic product
categories:
Categories:                         Examples:
• Services ...
NotreCompagnie:
•       The company provides excellent designed and
        innovatively shaped cups and mugs
•       The ...
UnsereFirma:
•      The company provides on time communications
       repairing services
•      The company is implementi...
Access to Study Case
Step 1 – Log in to the system:
http://service.oquma.com

NotreCompagnie:
    Usuario: nc.demo1
    Pa...
Documents and Records
Step 2 - Documents: Both companies
   uploaded manual chapters, operative
   procedures and work ins...
Documents and Records
Step 2 - Documents: NotreCompagnie
   manual approval workflow

Florent Brel         Jean P. Belmond...
Documents and Records
Step 3 – Records: Both companies uploaded
   fulfilled records




                     @ 2010 Priec...
Documents and Records
Step 3 – Records: NotreCompagnie audit
   program approval workflow

     Florent Brel           Jea...
Agenda and Tasks
Step 4 – Pending Tasks: Each user has
   pending tasks according to the document
   status.




         ...
Conclusion
In this presentation we described two study
    cases:

1. Introduction
2. Access
3. Documents and
   Records
4...
Thank you for you attention


             Quality Management –
                      Study Cases
                        ...
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Quality Management Study Cases

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In this opportunity, we introduce two study cases:

* NotreCompagnie, a product company
* UnsereFirma, a service company

These examples allow us to show two complete different management systems: Manual, Procedures, Records, and Work Agendas.

Presentation includes Demo Users to check real working systems.

Published in: Business
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Transcript of "Quality Management Study Cases"

  1. 1. Quality Management – Study Cases Andrea Gentil Business Expert www.oquma.com 2010-07-27
  2. 2. OQUMA – Quality Management OQUMA provides an online software service to manage the full quality system. • Templates and examples • Documents and records • Agenda and tasks @ 2010 Prieco S.A. - All rights reserved. 2
  3. 3. Introduction ISO 9000:2005 defines 4 generic product categories: Categories: Examples: • Services • Transport • Software • Computer program • Hardware • Engine mechanical part • Processed materials • Lubricants We introduce our two most representative cases: • NotreCompagnie (products) • UnsereFirma (services) @ 2010 Prieco S.A. - All rights reserved. 3
  4. 4. NotreCompagnie: • The company provides excellent designed and innovatively shaped cups and mugs • The company is implementing its management system , and made its first management review. • OQUMA registered users: 3 Name Job Function Florent Brel Production Control QMS Responsible – Document Author Jean P. Belmond Production Manager Management Representative – Document Reviewer Philippe Starck President Top Management – Document Approver Under a document management ideal scheme , it is desirable to have three actors : Author, Reviewer and Approver @ 2010 Prieco S.A. - All rights reserved. 4
  5. 5. UnsereFirma: • The company provides on time communications repairing services • The company is implementing its management system , and made its first management review. • OQUMA registered users : 3 Name Job Function Florence Kissinger Service Control QMS Responsible – Document Author Kamilla Busch Service Department Management Representative – Manager Document Reviewer Barbara Schmidt President Top Management – Document Approver Under a document management ideal scheme , it is desirable to have three actors : Author, Reviewer and Approver @ 2010 Prieco S.A. - All rights reserved. 5
  6. 6. Access to Study Case Step 1 – Log in to the system: http://service.oquma.com NotreCompagnie: Usuario: nc.demo1 Password: nc.demo1 UnsereFirma: Usuario: uf.demo1 Password: uf.demo1 @ 2010 Prieco S.A. - All rights reserved. 6
  7. 7. Documents and Records Step 2 - Documents: Both companies uploaded manual chapters, operative procedures and work instructions @ 2010 Prieco S.A. - All rights reserved. 7
  8. 8. Documents and Records Step 2 - Documents: NotreCompagnie manual approval workflow Florent Brel Jean P. Belmond Philippe Starck QMS Management Top Management Responsible Representative To Review To Approval To Publish Draft Review Approval Published Improve Improve @ 2010 Prieco S.A. - All rights reserved. 8
  9. 9. Documents and Records Step 3 – Records: Both companies uploaded fulfilled records @ 2010 Prieco S.A. - All rights reserved. 9
  10. 10. Documents and Records Step 3 – Records: NotreCompagnie audit program approval workflow Florent Brel Jean P. Belmond QMS Management Responsible Representative To Approval To Publish Draft Approval Published Improve @ 2010 Prieco S.A. - All rights reserved. 10
  11. 11. Agenda and Tasks Step 4 – Pending Tasks: Each user has pending tasks according to the document status. @ 2010 Prieco S.A. - All rights reserved. 11
  12. 12. Conclusion In this presentation we described two study cases: 1. Introduction 2. Access 3. Documents and Records 4. Agenda and Tasks @ 2010 Prieco S.A. - All rights reserved. 12
  13. 13. Thank you for you attention Quality Management – Study Cases Andrea Gentil Business Expert www.oquma.com @ 2010 Prieco S.A. - All rights reserved. 13
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