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Terms andconditions Terms andconditions Document Transcript

  • Important Notes as applicable to E- For International Flights, check-in starts 2.5 that the fare has not been paid in full forTickets hours prior to departure and check-in any reason whatsoever, Lion Air reserve counter close 45 minutes before the right to cancel the reservation/ticketPlease read the notes below carefully, if departure time for all classes of prior to check-in and/or to deny you toyou need any clarifications, please contact passengers. board the flight.our reservation & ticketing counters oremail us at info@lionair.co.id Certain formalities are required to be Infants: We reserve the right not to carry completed by the passengers at the airport infants less than seven (2) days-old andE-Ticket Passenger Itinerary/Receipt: before or after being accepted for the flight. Infant aged between three (3) and sevenPlease note that you are required to keep a To complete these formalities and the (7) days require Medical Certificate toprinted copy of this “E-Ticket Itinerary” with check-in process, passengers are required confirm that the Infant is fit to travel on airyou throughout the journey as it is required to arrive at the airport sufficiently before the transport. The Medical certificate must havefor entry into the airport, check-in, refunds departure time of the flight. been issued 72 hours before the standardor exchanges. departure time. Maximum age for Infant is In order to maintain schedules, the less than 2 years old. Infant traveling onTo enter the airport and for check-in, you boarding gate will be closed 15 minutes Lion Air must have the Form of Indemnitymust present this itinerary receipt along before departure time. (FOI) signed by the parents.with Official Government issued photoidentification such as passport, identity card Passengers, who do not report at theor Indonesians KTP. boarding gate at the requested boarding Pregnant Passengers: All expectant time, will not be boarded on the said Mothers are required to sign form ofThis E-Ticket Itinerary will have to be flight and will be considered no-show Indemnity (FOI). A Medical certificate thatpresented along with valid photo passengers. confirms the expectant mother is fit to travelidentification at the time of refund or on air transport is required to be producedexchanges. In the event of delays and misconnection of at the point of check-in for pregnancy over flights not within the reasonable control of 28 weeks.This E-Ticket Itinerary does not constitute a Lion Air; Lion Air will disclaim any liabilitydocument for carriage and in the event of towards the same.any difference between it and the record of 3.0 Cabin Baggage Regulations:booking in the Lion Air reservation system, Passengers who arranges own connections Economy Class Passengers are allowed tothe latter shall prevail. with other airlines are advised to leave bring up to 10KG with the dimension of 40 sufficient time for connections or terminal cm x 30 cm x 20 cm of hand luggageFare (s) subject to cancellation charges, if transfer or baggage re-claim and re-check- onboard Lion Air Flights. The weight ofany. Please contact Lion Air Reservation in. Lion Air will not be liable for any cabin baggage should not exceed 10kgs.and Ticketing for details. By booking this misconnection with other airlines outside Stroller bags with the above specifiedticket/fare, you agree and accept all terms reasonable control of Lion Air. dimensions will be allowed.and conditions, cancellation and ticketexchanges rules of this ticket/fare. No-Show Passengers: confirmed Cabin baggage is accepted subject in the passengers who do not present themselves cabin subject to availability of space in the1.0 E-Ticket Cancellation & Refund for their booked flight are termed as ‘No – over head bin. Restricted stowage space is Shows’ also available under the front seat. In thePlease contact our Call Center or visit our event no space being available in theWebsite for E-Ticket Refunds/ Exchanges/ If for some reason you are unable to aircraft to stow cabin baggage, it will beRe-issues. undertake travel on flight for which you necessary to remove and load the same in have a confirmed booking, please contact the baggage hold as per safety regulations.Notice: Carriage and other services Lion Air Reservation & Ticketing as early asprovided by the carrier are subject to possible to avoid penalty. Free Checked-in Baggage Allowance:General Condition of carriage which arehereby incorporated by reference Overbooking: In the event of overbooking, Domestic Flights within Indonesia Lion Air will make every effort to provideIf the Passenger’s journey involves an seats for which confirmed reservation have Class Adult/Child Infantultimate destination or stop in a country been made, however, no absoluteother than the country of departure, the guarantee of seats availability is denoted by Business 30 kgs NAWarsaw Convention may be applicable and the expression reservations, bookings, Economy 25 kgs NAthe Convention governs and in most cases status OK or HK, and the timings attachedlimits the liability of carriers for death or to them.personal injury and in respect of loss or International Flightsdamage to baggage. Cancellation/Refund/Rebook/Re- issuance of ticket: Please contact Lion Air Class Adult/Child InfantPlease note that this ticket is further subject Reservation & Ticketing offices for detailsto all other terms and conditions of carriage on our cancellation and refund policy Business 30 kgs NAas given below, which are deemed to be Economy 20 kgs NAincorporated herein. Credit Card Purchases: Please note that the credit card used to purchase your Lion2. 0 General Information Air flight tickets is required to be presented Please note Infant without a seat are not at time of check-in by the cardholder for entitle for Free Checked-in BaggageCheck-in time verification at check-in. Failure to comply allowance and no seat will be allocated for with this, Lion Air reserves the right to deny infant traveling with Lion Air.For Indonesia Domestic Flights, Check-in boarding and cancel the ticket(s) andusually starts 2 hours before departure and contract of carriage. Articles which may be carried free inthe check-in counters close 45 minute addition to the free baggage allowancebefore departure time for all classes of (subject to security regulation) Payment: Fares must be paid in full beforepassengers. the given time limit expires. In the event
  • 1. A Lady’s handbag, pocketbook or aqualung cylinders and compressed carriage on the basis of such disability purse, which is appropriate to normal gas cylinders. or special requirements, but the traveling dress and is not being used 3. Corrosives – such as acids, alkalis, Carrier’s regulations or government as a container for the transportation of mercury and wet cell batteries and regulations may apply to the articles which would otherwise be apparatus containing mercury. transportation of such Passengers. regarded as baggage. 4. Explosives – ammunitions, fireworks2. An overcoat, wrap or blanket. and flares. Ammunition including blank 2. The Carrier may require that a3. A small camera and/or a pair of cartridges, hand guns, fire works, and Passenger with a disability travels with binoculars. pistol cabs. his or her own Assistant if it is4. Infant’s food for consumption in flight 5. Flammable liquids and solid solids essential for safety or that Passenger5. Infant’s carrying basket. such as lighter refills, lighter fuel, is unable to assist in his or her6. An umbrella or walking stick. matches, paints, thinners, fire-lighters evacuation of the aircraft or is unable7. A reasonable amount of reading that need inverting before ignition. to understand safety instructions. matter for the flight. 6. Radioactive material8. A fully collapsible invalid’s wheelchair 7. Oxidizing materials such as bleaching 3. The Carrier will refuse to transport, or and/or pair of crutches and/or braces powder and peroxides will remove at any point, any or other prosthetic device for the 8. Poisons and infectious substances Passenger whose actions or inactions passenger’s use, provided that the such as insecticides, weed-killers and prove to the Carrier that his or her passenger is dependent upon them. live virus materials. mental or physical condition is such as 9. Other dangerous articles such as to render him incapable of caring forSafety Regulations: magnetized materials, offensive or him or herself without assistance, irritating materials unless he or she is accompanied byAccording to safety regulations, passengers 10. Etiologic agents (bacteria, viruses etc) an Assistant who will be responsibleare advised: 11. Apparatus containing mercury must for caring for him or her en route and,1. Not to accept any packets from not be carried in baggage with the care of such an Assistant, he unknown passengers or she will not require unreasonable2. Not to leave baggage unobserved at attention or assistance from the air Schedule change : Lion Air reserves the any time, especially within airport area. crew. right to cancel or change the planned Unattended baggage may be removed departure, schedule, route, aircraft or by airport security staff as an object of 4. The Carrier reserves the right to stopping places of any flight for which fares suspicion. require a medical clearance from have been paid, at any time and from time3. To declare before checking-in, if medical authorities if travel involves to time, for any reason, without notice to carrying any arms or explosive any unusual risk or hazard to the any Passengers affected thereby and, in substances. Concealment is an Passenger or to other persons connection therewith, the Carrier shall not offence under the Aircraft Act and (including, in cases of pregnant be liable to any Passenger in respect of Rules. Passengers, unborn children). such cancellation or change, whether or not 5. Passengers with a disability will not be resulting from an Event of Force Majeure;Prohibited Articles: Also carriage of dry permitted to occupy seats in provided that, the Carrier may and reservescell batteries, knives, scissors, sharp designated emergency exit rows or in the right, at its sole discretion, to provideinstruments, tools, fire arms, ammunition, over-wing emergency exit rows. any Passengers affected by suchand their toy replicas are prohibited in the cancellation or change with:passenger cabin. 6. The Carrier reserves the right to cease accepting Passengers who must travel (1) Within a reasonable period of time re-Valuable Articles: Currency, precious on a stretcher on any flight. routing to the destination shown on themetals, jewellery, negotiable instruments, Passenger’s Ticket by the Carrier’ssecurities, personal identification 7. The Carrier will not refuse to carry own services; ordocuments and other items of value are passenger wheelchairs or other (2) To otherwise refund to suchbest carried with the passengers in the disability-assistive devices, unless Passenger, an amount which shall notcabin. Lion Air assumes no liability for any such carriage would be inconsistent be greater than the fare paid by thatvaluable articles carried. with safety or safety requirements. In Passenger in respect of that flight. addition to the regular free baggageRestricted Articles: Medicines and allowance, the Carrier will accept such 4.0 TRANSPORTATION OF A PERSONtoiletries in limited quantities which are passenger wheelchairs or other WITH A DISABILITYnecessary or appropriate for the passenger disability-assistive devices as priorityduring the journey, such as hair spray, checked baggage without charge. 1. A Passenger with a disability requiringperfumes and medicines containing alcohol any special assistance should informmay be carried. Many of these listed 5.0 REFUSAL TO TRANSPORT the Carrier at the time of his or herarticles can be carried as air cargo provided booking of his or her special needs.they are packed in accordance with cargo The Carrier may reserve the right to refuse The Carrier will carry such aregulations. to transport or may remove from any flight Passenger where arrangements have any Passenger for any reason, including been made to provide for that but not limited to the following:Dangerous Articles in Baggage: For Passenger’s special needs. If such asafety reasons, dangerous articles such as Passenger does not inform the Carrier 1. Government Request orthose listed below, must not be carried in at the time of booking of his or her Regulations - whenever such actionpassenger’s baggage. special needs, the Carrier will is necessary to comply with any nevertheless use reasonable efforts to government regulation, or to comply accommodate that Passenger’s1. Briefcases and attaché cases with with any governmental request for special needs. Passengers with installed alarm devices. emergency transportation in disabilities who have advised the2. Compressed gases – (Deeply connection with the national defense, Carrier of any special requirements refrigerated, flammable, non- or whenever such action is necessary they may have at the time of booking, flammable and poisonous) such as or advisable by reason of weather or and been accepted by the Carrier, butane, oxygen, and liquid nitrogen, other conditions beyond its control shall not subsequently be refused (including but without limitation, acts of
  • God, or events of force Majeure, iii threatening, harassing, their reasonable discretion to impose strikes, civil commotions, embargoes, intimidating, assaulting or sanctions described in paragraphs (b) wars, hostilities or disturbances) injuring a Passenger or i, ii, or iii above. Members of the actual, threatened or reported. employee or agent of the Carrier’s customer care and security Carrier; departments are authorized in their2. Search of Passenger or Property – if reasonable discretion to impose a Passenger refuses to permit search iv tampering with or wilfully sanctions described in paragraphs (b) of his person or property for explosives damaging an aircraft, its iv or v above and will review the or a concealed, deadly or dangerous equipment or other property of circumstances of each case prior to weapon or article. the Carrier; their imposition of any such sanctions. The Carrier will provide a person with3. Proof of Identity/Age – If a v failing to comply with all written notice of the imposition of a Passenger refuses to provide proof of instructions, including all sanction under paragraphs (b) iv or v age or identity as requested by the instructions to cease above. Carrier, the Carrier may, at its Prohibited Conduct, given by discretion and at any time, refuse to the Carrier’s employees; 9. Any person who is given a sanction transport the Passenger. In addition, pursuant to paragraph (b) v. may when a Passenger is traveling on a vi. unauthorized intrusion or respond in writing to the Carrier with fare which has a particular age attempted intrusion onto the reasons why the Carrier should requirement for qualification, proof of flight deck of an aircraft; remove the sanction. The Carrier may age may be required. Acceptable remove a sanction imposed on a forms of proof of identity are a valid vii. smoking or attempted person pursuant to paragraph (b) v, if, drivers license, birth/baptismal smoking in an aircraft; in the Carrier’s reasonable discretion, certificate, passport or provincial and considering the person’s previous health care card. Failure to provide viii. swearing or carrying conduct, the Carrier determines that proof as requested constitutes dangerous or deadly weapons the person will not engage in further grounds for refusal to transport. on aircraft (other than on duty Prohibited Conduct and the Carrier will escort or peace officers who communicate its decision to the4. Travel Documentation have complied with the person within a reasonable time. Requirements – The Carrier will Carrier’s guidelines). refuse to transport any Passenger, 10. Despite anything written elsewhere in where in the Carrier’s opinion: 6. The sanctions the Carrier may impose this Tariff the Carrier’s sole liability to a on a person may be any one or person whom the Carrier refuses to (a) the travel documents of such combination of the following: carry following an incident of Passenger are not in order; Prohibited Conduct is to provide a i. written or verbal warning; refund to the person of the unused (b) such Passengers entry into, portion or portions of the person’s fare. transit through or embarkation ii. refusal to permit boarding of an from Canada or any other point aircraft; 11. Liability of Carrier for Refusing would be unlawful. Carriage of a Passenger iii. removal from an aircraft at any5. Passengers Conduct/Behavior - point; 12. Except as otherwise provided for in The Carrier may impose sanctions on this Rule 8 and to the extent permitted any person who engages in or has iv. requiring the person, to by law, the Carrier shall not be liable to engaged in any conduct or behavior undertake in writing to refrain any Passenger or other person for on the Carriers aircraft, or to the from repeating the Prohibited refusing to board or transport that knowledge or reasonable belief of the Conduct in question and from Passenger or any person on an Carrier, on any airport property or engaging in any other Prohibited aircraft of the Carrier or for otherwise other Carrier’s aircraft, that the Carrier Conduct as a prerequisite to removing a Passenger from the determines, in its reasonable further travel with the Carrier aircraft at any point in the flight; nor judgment, may have a negative effect during the probationary period shall the Carrier be liable to any of the on the safety, comfort or health of that that will not normally exceed one Passengers or other person for person, Passengers, the Carrier’s year; exercising its discretion not to refuse employees or agents, aircrew or to board or transport or remove any aircraft or the safe operations of the v. refusal to transport the person on Passenger or other person on or from Carrier’s aircraft (the “Prohibited a one time basis, for an indefinite the aircraft. Conduct”). period or permanently, as determined by the Carrier. 6.0 DOMESTIC TRAVEL (a) Examples of Prohibited Conduct that could give rise to the 7. The Carrier reserves the right, in its 1. Carriage hereunder is subject to the imposition of sanctions include: reasonable discretion, to impose the regulations of the Indonesian Air sanction or sanctions it considers Transport Act (1939/100) and to the i significant impairment arising appropriate in the circumstances of applicable conditions of carriage, from the consumption or use of each case considering the severity of tariffs, time tables (except the time of alcohol or drugs prior to the Prohibited Conduct. departure and arrival stated therein) boarding or while on board an and other regulations of the carrier, aircraft of the Carrier 8. Prohibited Conduct described in which form an inseparable part hereof paragraphs (a) iii, iv, vi, or viii will and which are available for inspection ii engaging in belligerent, lewd or usually entail the imposition of an at the carrier’s booking offices. obscene behavior toward a indefinite or permanent ban from travel 2. This passenger’s ticket is valid only for Passenger or employee or with the Carrier. The Carriers the person named hereon and is not agent of the Carrier; customer care staff, security staff, transferable. The passenger agrees airport customer service staff and that the carrier reserves the right to aircrew are individually authorized in
  • check, if necessary, whether this ticket CHARGE” box (es) of this ticket. You must be made in writing to carrier is utilized by the rightful person. If may also be required to pay taxes, forthwith after discovery of damage anyone other than the person named fees and charges not already and, at the latest, within 7 days from on the ticket travels or endeavors to collected. receipt; in case of delay, complaint travel on this ticket, the carrier is must be made within 21 days from entitled to refuse such transportation date the baggage was delivered. See Conditions of Contracts: and the right of transportation on this tariffs or conditions of carriage ticket by the person entitled on the regarding non-international carriage will lapse. 1. As used in this contract "ticket" means transportation.3. The carrier reserves the right to this passenger ticket and baggage 8. The fare for carriage hereunder is substitute other carriers for the check, of which these conditions and subjected to change prior to execution of the contract and to alter the notices form part, "carriage" is commencement of carriage. Carrier agreed stopping places. equivalent to "transportation", "carrier" may refuse transportation if the4. The carrier is not liable for any means all air carriers that carry or applicable fare has not been paid. damage whatsoever arising out of undertake to carry the passenger or 9. Carrier undertakes to use its best cancellation and/or delay in his baggage hereunder or perform any efforts to carry the passenger and transportation, including delay in other service incidental to such air baggage with reasonable dispatch. arrival of passengers and delay in carriage. “WARSAW CONVENTION” Times shown in timetables or delivery of baggage. means the Convention for the elsewhere are not guaranteed and5. Checked baggage carried hereunder Unification of Certain Rules Relating to form no part of this contract. Carrier will only be delivered to the passenger International Carriage by Air signed at may without notice substitute alternate on production of the baggage claim Warsaw, 12th October 1929, or that carriers or aircraft, and may alter or tag. Convention as amended at The omit stopping places shown on the6. The carrier is liable for the damage Hague, 28th September 1955, ticket in case of necessity. Schedules and loss on the passenger’s baggage whichever may be applicable. are subject to change without notice. subject to the Indonesian Air Transport 2. Carriage hereunder is subject to the Carrier assumes no responsibility for Act (1939/100) and the conditions of rules and limitations relating to liability making connections. carriage of the carrier. established by the Warsaw 10. Passenger shall comply with7. A baggage is regarded received in Convention unless such carriage is not Government travel requirements, good order and condition by the "international carriage" as defined by present exit, entry and other required passenger unless the passenger that Convention. documents and arrive at airport by claims otherwise upon receipt of 3. To the extent not in conflict with the time fixed by carrier or, if no time is his/her baggage. foregoing carriage and other services fixed, early enough to complete8. All claims are subject to proof of performed by each carrier are subject departure procedures amount of loss. The liability for lost or to: (i) provisions contained in this 11. No agent, servant or representative of damaged baggage is limited to Rp. ticket, (ii) applicable tariffs, (iii) carriers carrier has authority to alter, modify or 20,000,- (twenty thousand rupiah) per conditions of carriage and related waive any provision of this contract kilogram. regulations which are made part 12. Carrier reserves the right to refuse9. The carrier assumes no liability for hereof (and are available on carriage to any person who has fragile/perishable articles and live application at the offices of carrier), acquired a ticket in violation of animals if carried as baggage. except in transportation between a applicable law or carriers tariffs,10. No agent, employee or representative place in the United States or Canada rules or regulations. Issued by the of the carrier has authority to alter or and any place outside thereof to which carrier. and subject to tariff waive either wholly or partly any tariffs in force in those countries apply. regulations provision of the applicable conditions 4. Carriers name may be abbreviated in of carriage, tariffs, time tables and the ticket, the full name and its 8.0 PASSPORTS AND VISAS: other regulations of the carrier abbreviation being set forth in carriers Responsibility of Passenger11. The passenger named here on is tariffs, conditions of carriage, insured with P.T.Asuransi Kerugian regulations or timetables; carrier’s 1. Each Passenger desiring Jasa Raharja in accordance with Act address shall be the airport of transportation across any international No. 33/1964 juncto its implementation departure shown opposite the first boundary shall be responsible for regulations abbreviation of carriers name in the obtaining all necessary travel, health ticket; the agreed stopping places are and other documents required by laws, those places set forth in this ticket or regulations, orders, demands or as shown in carrier’s timetables as7.0 INTERNATIONAL TRAVEL requirements of the countries to be scheduled stopping places on the flown from, into or over and for passengers route; carriage to be complying with the laws of each1. Terms and conditions of carriage performed hereunder by several country from, through or to which he applicable to International travel only: successive carriers is regarded as a desires transportation, and unless Subject to conditions of contract in this single operation. applicable laws provide otherwise, ticket. This ticket is not valid and will 5. An air carrier issuing a ticket for shall indemnify the Carrier for any not be acceptable for carriage unless carriage over the lines of another air loss, damage, or expense suffered or purchased from the issuing carrier or carrier does so only as its agent. incurred by the Carrier by reason of its authorized travel agent. 6. Any exclusion or limitation of liability of such Passenger’s failure to do so.2. Notice of government and airport carrier shall apply to and be for the The Carrier shall not be liable for any imposed taxes, fees and charges: The benefit of agents, servants and aid or information given by any agent price of the ticket may include taxes, representatives of carrier and any or employee of the Carrier to any fees and charges which are imposed person whose aircraft is used by Passenger in connection with on air transportation by government carrier for carriage and its agents, obtaining such documents or authorities. These taxes, fees and servants and representatives. complying with such laws, whether charges which may represent a 7. Checked baggage will be delivered to given orally or in writing or otherwise; significant portion of the cost of air bearer of the baggage check. In case or for the consequences to any travel, are either included in the fare, of damage to baggage moving in Passenger resulting from his failure to or shown separately in the “TAX/ FEE/ international transportation complaint
  • obtain such documents or to comply offices of such carriers and may be with such laws. examined on request. Additional protection can usually be obtained by purchasing insurance from a private company. Such2. Subject to applicable laws and insurance is not affected by any limitation of regulations, the Passenger shall pay the carriers liability under the Warsaw the applicable fare whenever the Convention or such special contracts of Carrier, on Government or immigration carriage. For further information, please authority order, is required to return a consult your airline or insurance company Passenger to his point of origin or representative. elsewhere due to the Passengers inadmissibility into or deportation from *Note: The limit of liability of US $75,000 a country, whether of transit or of above is inclusive of legal fees and costs destination. The fare applicable will be except that in the case of a claim brought in the fare that would have been a state where provision is made for applicable had the original ticket separate award of legal fees and costs, the designated the revised destination on limit shall be the sum of US $58,000 the new ticket. In such circumstances exclusive of legal fees and costs. the Carrier will not refund any fare to the Passenger for flights with the Carrier that the Passenger is unable to NOTICE OF BAGGAGE LIABILITY fly for these reasons. If the Carrier is LIMITATIONS : Liability for loss, delay, or required to pay or deposit any fine or damage to baggage is limited unless a penalty or to incur any expenditure by higher value is declared in advance and reason of the Passenger’s failure to additional charges are paid. For most comply with laws, regulations, orders, international travel (including domestic demands or other travel requirements portions of international journeys) the of the countries to be flown from, into liability limit is approximately US $9.07 per or over or to produce the required pound (US $20.00 per kilo) for checked documents, the Passenger shall on baggage and US $400.00 per passenger demand reimburse to the Carrier any for unchecked baggage. For travel wholly amount so paid or expenditure so between U.S. points, Federal rules require incurred or to be paid. The Carrier may any limit on an airlines baggage liability to apply towards such payment or be at least US $1,250.00 per passenger. expenditure the value of any carriage Excess valuation may not be declared on unused by the Passenger, or any certain types of articles. Some carriers funds in the Carrier’s possession. assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the carrier.9.0 ADVICE TO INTERNATIONALPASSENGERS ON LIMITATION OFLIABILITY: Passengers on a journey Important Notice: Please re-confirm yourinvolving an ultimate destination or a stop in intention of using your continuing ora country other than the country of origin return reservation. To do so, pleaseare advised that the provisions of a treaty inform the airline office at the pointknown as the Warsaw Convention may be where you intend to resume yourapplicable to the entire journey, including journey at least 72 hours beforeany portion entirely within the country of departure of your flight. Failure to re-origin or destination. For such passengers confirm will result in the cancellation ofon a journey to, from, or with an agreed your reservation(s).stopping place in the United States ofAmerica, the Convention and special For more information, log on tocontracts of carriage embodied inapplicable tariffs provide that the liability of www.lionair.co.id. Issued by Lion Air.certain carriers parties to such specialcontracts for death of or personal injury topassengers is limited in most cases toproven damages not to exceed US $75,000per passenger* and that this liability up tosuch limit shall not depend on negligenceon the part of the Carrier.For such passengers traveling by a Carriernot a party to such special contracts or on ajourney not to, from, or having an agreedstopping place in the United States ofAmerica, liability of the Carrier for death orpersonal injury to passengers is limited inmost cases to approximately US $10,000 orUS $20,000.The names of carriers, parties to suchspecial contracts, are available at all ticket