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Conflict anger and negativity for conferences

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This is an abbreviated version of our full day workshop, Overcoming Conflict, Anger, and Negativity. The full version includes information on workplace bullying and more detailed strategies for …

This is an abbreviated version of our full day workshop, Overcoming Conflict, Anger, and Negativity. The full version includes information on workplace bullying and more detailed strategies for conflict resolution


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  • 1. Resolving Conflict, Anger, and Negativity in the Workplace Julie Christiansen www.juliechristiansen.com
  • 2. The Truth About Conflict
    • “Organizations lose 8 weeks per year of employee time due to poor communication, which can and does lead to:
    • Conflict, workplace negativity and stress
    • Staff turnover
    • Lower productivity
    • Poor customer service relationships
  • 3. Is Your Workplace a Breeding Ground for Negativity?
    • Take this little self-test and find out!
  • 4. Work in Groups!
    • If negativity is a weed, what makes it grow?
    • “ There are no bad people; only bad systems.” ~ Stephen Covey
  • 5. Conflict is…
    • The belief that if you get what you want, I can’t get what I want
    • Belief is the basis of action, which determines your outcomes!
  • 6. Exercise…
    • How can we “re-frame” conflict so that it has a positive connotation?
  • 7. Here’s a Great Definition…
  • 8. Perception and Conflict are Bosom Buddies
    • Internal Perceptions
    • External Perceptions
    • Let’s examine this further…
  • 9. Visual Perception… What do you see?
  • 10. What do you see?
  • 11.  
  • 12. She ain’t pretty, she just looks that way…
  • 13. Are these dots moving?
  • 14. Seeing…
    • Nobody really knows exactly how many colors the human eye can see. The closest researchers can estimate is millions and millions . Scientific experiments have shown that humans can discriminate between very subtle differences in color, and estimates of the number of colors we can see range as high as 10 million.
  • 15. Hearing…
    • (1) The human ear can cope with an incredible range of sound. Your ear can, in fact, cope with a 10 billion fold difference in amplitude. That’s a range of 130 decibels.
    • (2) The ear can pick out and focus in on a particular sound or conversation in a roomful of noise.
    • (3) The human ear can detect a difference of just two degrees in the direction of a sound source.
    • (4) The ear is able to recognize at least 400,000 different sounds, matching them up against those stored in the memory banks.
  • 16. TRY THIS! What do you see?
    • IAMNOWHERE
    • Punctuate this sentence:
    • A woman without her man is nothing
  • 17. How Conflict Develops: What do you expect?
    • Expectation
    • Experience
    • Frustration!!!
  • 18. What is Your Conflict Resolution Personality Style?
    • Take this little self-test and find out!
    • Remember your answers when you look at the next page…
  • 19. Personality Conflict
    • Thomas and Kilmann’s Styles for Resolving Conflict
    • Compete – Take Charge
    • Collaborative – Share Ideas
    • Accommodating – Give In
    • Avoiding – Run Away
    • Compromising – Win-Win
  • 20. Strategize! Work in Teams…
    • Which style might work best in a labour dispute?
    • When there is a disagreement in the team on how to proceed with a job?
    • Planning a major event (like a team day, special meeting, Christmas party)?
  • 21. Dealing with the Trouble-Makers
  • 22. The TSA Model for Effective Communication…
    • T: Think – what is happening? What does this mean to me? How should I respond?
    • S: Say – I feel/need/think/want… because…
    • A: Ask – for feedback. “How do you feel about what I’ve just said?”
  • 23. And for Supervisors…
    • Ask: What is your opinion? How do you see things progressing? Do you have any concerns?
    • Say: This is what I have observed and these behaviours communicate…
    • Continue: Giving ongoing feedback ~ don’t wait 1 year until next evaluation!
  • 24. Take Response-ability!
    • Event + Response = Outcome
    • E + R = O
    • “ It is not your conditions but your decisions that determine your outcomes.”
    • ~ Tony Robbins
  • 25. Strategies for Resolving Conflict (p.6)
    • State your problem
    • Show Empathy – LISTEN!
    • Look for Common Ground
    • Separate the Person from the Problem
  • 26. How to Determine your “Conflict Climate”
  • 27. How to release residual anger and stress after conflict has passed…
    • Use Your Senses (Relaxation)
    • Walk it off (Exercise)
    • Tag Team: One-minute vent (Talk about it)
    • Deep Breathing (Inhale)
    • Debrief
  • 28. For More Solutions…
    • EMAIL: [email_address]
    • WEB: www.juliechristiansen.com
    • http:// angersolution.blogspot.com
    • http://julie- christiansen.blogspot.com
    • VIDEO: www.youtube.com/angerlady
    • @theangerlady
  • 29. We are here to…