Tele Reminder Slideshow.


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Tele Reminder Slideshow.

  1. 1. The Most Effective Means of Communicating with your Patients Through our service of Appointment Reminders, Confirmations and Recalls You can MAXIMIZE your revenue from your existing patient base by simply getting them to COME into the office
  2. 2. Overview <ul><li>Automated appointment confirmations and recalls. </li></ul><ul><li>Completely web based, no software installation, no fuss to get started. </li></ul><ul><li>Confirmations are done via Telephone, Email, and Text messaging. </li></ul><ul><li>Messages are professionally recorded, no computer voices! Your office is in charge of WHAT is said, and HOW it is said. </li></ul><ul><li>Real time Results of confirmation, no long term commitments and WE work with you to customize your needs! </li></ul><ul><li>Live “free” tech support on demand. </li></ul><ul><li>Time is Money </li></ul><ul><li>TeleReminder can Save </li></ul><ul><li>You Both!! </li></ul>
  3. 3. What do Missed Appointments mean to you? <ul><li>According to the Medical Group Management Association, the average missed appointment rate is b/w 18% - 22%. </li></ul><ul><li>50% of appointments are missed because Patients FORGET. Rates are higher in underserved communities. </li></ul><ul><li>No Shows = Reduction in Revenue </li></ul><ul><li>Double Booking results to combat “No Shows” which creates more problems. </li></ul>
  4. 4. Problems caused by No Shows <ul><ul><li>Patients have to wait for their appointment </li></ul></ul><ul><ul><li>Schedule is tough to predict </li></ul></ul><ul><ul><li>Quality of care is diluted </li></ul></ul><ul><ul><li>Loss of Repeat revenue. </li></ul></ul><ul><ul><li>Unsatisfied patients, = loss of patients and future referrals. </li></ul></ul>
  5. 5. Simple Solutions for No Shows and Scheduling Recare. <ul><li>A well managed practice should have 100% of their patients scheduled for their next appointment before they leave the office </li></ul><ul><li>You should expect to still lose some of those patients (no-shows, cancellations MIAs) but not more than 10% </li></ul><ul><li>These appointments need special attention to make sure they really happen </li></ul><ul><li>The act of simply reminding your patients to show up can decrease no shows. REMINDING patients to follow up and schedule Recare ensures continued Revenue for the practice. </li></ul>
  6. 6. Methods for Reminders <ul><li>Most of the Methods implemented in offices today include </li></ul><ul><li>- Telephone (Person or Automated </li></ul><ul><li>Mail (Postcards or Letters) </li></ul><ul><li>Email </li></ul><ul><li>Text Message </li></ul>
  7. 7. Advantages/Disadvantages of Each <ul><li>Calls made by a person </li></ul><ul><li>Advantages Disadvantages </li></ul><ul><li>Personal -Time consuming, tedious </li></ul><ul><li>Interactive - Expensive </li></ul><ul><li>Smarter, (for the most part) - Skipped or Forgotten if office </li></ul><ul><li>gets too busy. </li></ul><ul><li>- Only done while office is open </li></ul><ul><li>- Limited Capacity. </li></ul>
  8. 8. Advantages/Disadvantages Cont’d <ul><li>Automated Telephone Reminders vs. Mail </li></ul><ul><li>Advantages Disadvantages </li></ul><ul><li>Reliable - Not AS Personal </li></ul><ul><li>Time Saver - Not as Smart </li></ul><ul><li>Cheaper </li></ul><ul><li>Done in off hours/weekends </li></ul><ul><li>High Capacity </li></ul><ul><li>Customizable (message, language, etc) </li></ul><ul><li>Although “Snail Mail” offers more detail, You cannot guarantee, delivery dates, receipt, and it is non interactive! </li></ul>Mail
  9. 9. Other Media Advantages/Disadvantages. <ul><li>Email and Text </li></ul><ul><li>Advantages Disadvantages </li></ul><ul><li>Can be informative - Not everyone checks it frequently </li></ul><ul><li>Can allow Confirms - Issues with delivery to Spam </li></ul><ul><li>Immediate delivery and feed back - Very short message capacity </li></ul><ul><ul><ul><ul><ul><li>- Costs the patient money </li></ul></ul></ul></ul></ul>
  10. 10. Best solution is a combined strategy <ul><li>Postcard or phone call 2-3 weeks before the appointment </li></ul><ul><ul><li>Let patient know that you will be calling to confirm </li></ul></ul><ul><ul><li>Provide appointment information </li></ul></ul><ul><li>Reminder phone call 24 hours before </li></ul><ul><ul><li>Give the patient a chance to confirm </li></ul></ul><ul><li>You can use email and text messaging to enhance phone/mail but not instead </li></ul><ul><li>Use a person to deal with the exceptions </li></ul><ul><li>Persistence and tracking is key </li></ul>
  11. 11. Additional strategies <ul><li>You can deploy the solution to reactivate patients </li></ul><ul><ul><li>Mail and call patients that have not been for a visit in 24-6 months </li></ul></ul><ul><ul><li>You can start by casting a wide net and then zeroing on specific patients </li></ul></ul><ul><li>Keep track on the numbers so you can create goals for yourself and your staff </li></ul>
  12. 12. Summary <ul><li>Missed appointments are costly </li></ul><ul><li>Booking and executing recare is important </li></ul><ul><li>There are many ways to communicate with patients </li></ul><ul><li>Best strategy is to combine mail, email/txt & telephone </li></ul><ul><li>Also use solution to deactivate patients </li></ul><ul><li>Benefit analysis </li></ul><ul><li>TeleReminder is EASY!!!!! </li></ul><ul><li>TeleReminder saves money!!! </li></ul>