Enabling the digital economy: Postal services 2020

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Enabling the digital economy: Postal services 2020

  1. 1. Enabling the digital economy:Postal services of the 21st centuryFarah Abdallah, PhDE-business expertDirectorate of Markets Development © UPU 2012 – All rights reserved
  2. 2. AgendaIntroductionA. Concrete cases of postal e-services 1 E-communication 2 E-government 3 E-commerce 4 E-financeB- UPU E-services and E-commerceprograms 1 UPU digital action plan 2013-2016 2 International secure e-mail box 3 .post: top level domain © UPU 2012 – All rights reserved
  3. 3. The role of the Post in supporting the development of the digital economyOpportunities E- Rise of entrepre- government neurship strategy and SMEs International Information e- society commmerce needs and trade Postal services of the 21st century E-communication E-government E-commerce Inter- connection Cyber- E-finance of services security and issues networks Efficient and Digital and affordable financial selling and Challenges inclusion distribution network © UPU 2012 – All rights reserved
  4. 4. Postal services breaking through the “digital barrier” –the traditional view Booz & Company Digital Postal Services Business Framework © Customers Electronic Communications Services (ECS) Other Digital Services Key Enablers E-Media Cyber Digital Outbox: Digital Inbox: Security / Data Add-on: Printing Protection Add-on: Scanning Online and physical E-Identity E-Com- E-Billing and of physical delivery of Manage- merce and Pay- Marketing Marketing / incoming mail E-Post ment Solutions ment Sales Digital Secure electronic Secure electronic Media Organization Government Businesses Consumers dispatch of E-Post receipt of E-Post Distri- Flexibility bution "THE DIGITAL BARRIER" Innovation and IT delivery Traditional Hybrid Mail Digital Document Management Partnership / Alliances Virtual Post Office (Traditional Postal Services Online … Traditional Physical MailSource:Booz & Company analysisBooz & Company 4
  5. 5. AgendaIntroductionA. Concrete cases of postal e-services 1 E-communication 2 E-government 3 E-commerce 4 E-financeB- UPU E-services and E-commerceprograms 1 UPU digital action plan 2013-2016 2 International secure e-mail box 3 .post: top level domain © UPU 2012 – All rights reserved
  6. 6. Internet kiosks in post offices• UPU, ITU, Bhutan and India have implemented a project in Bhutan to set up internet kiosks in 38 post offices to provide access to Internet in rural and remote areas• Six remote locations did not have telecommunication or electricity connection. ICTs was brought to these locations by establishing solar-powered VSAT stations linked to India’s communication satellite, INSAT• The main users of telekiosks are: local officials, visiting students and professionals, men as well as women.• According to UPU statistics, more than 60 Posts worldwide are offering public internet access point in over 31,000 post offices, connecting the nations to the digital economy © UPU 2012 – All rights reserved
  7. 7. Posts as Business andCommunications CentresBotswana Post and its « Kitsong Centres »• Open in association with the Ministry of Communications, Science and Technology (MCST)• Core focus: a hub for e-commerce within communities in addition to wider e- Government services• Easy access, thus saving citizens time, money and effort spent in travelling to major urban areas to obtain services• 48 centres opened in 2009 © UPU 2012 – All rights reserved
  8. 8. Posts Community Broadband Centers • Malaysia Post has transformed its posts offices in rural areas as community broadband centers • Open in association with the Ministry of Communications, Science and Technology (MCST) • UPU Director General, Mr. Edouard Dayan, is a founding member of the ITU Broadband Commission for Digital Development Improve ProductivityNational Postal Strategy © UPU 2012 – All rights reserved
  9. 9. Hybrid mail service• A number of developing countries are providing hybrid Mail service: Argentina, Ivory Coast, Guatemala, Morocco, Nigeria, Senegal• The collection, processing, or the delivery of the letter is done electronically• The benefits for are: • Reduced delivery time, in particular to rural areas • More affordable service • More environmental and sustainable service, as the transport is done electronically Postal Electronic network / Cloud © UPU 2012 – All rights reserved
  10. 10. AgendaIntroductionA. Concrete cases of postal e-services 1 E-communication 2 E-government 3 E-commerce 4 E-financeB- UPU E-services and E-commerceprograms 1 UPU digital action plan 2013-2016 2 International secure e-mail box 3 .post: top level domain © UPU 2012 – All rights reserved
  11. 11. Electronic mail box service• The government and post of Tunisia partnered to provide M@ilPost service to support the implementation of the e-government strategy and the WSIS goals.• M@ilPost offer citizens: • A universal free secure email service linked to the physical address and identity of the customer • A postal digital box, dedicated to the electronic reception and storage of government and administrative documents, bills, mail from social and educational 40 000 users institutions, and others • A secure multi-channel delivery available 7/7 and 24h of communication (mail, SMS; MMS, Web,..) using encryption techniques and UPU standards (S-43, S-52) © UPU 2012 – All rights reserved
  12. 12. Single Access point to e-government servicesGovernmental services at LibanPost - Revenue growth of governmentalA Public Private Partnership Experience servicesPrevious situation• Lack of available information on required documents, procedures and fees• Limited service centers with reduced opening hours• Hidden chargesThrough LibanPost• Retail network availability across the country with extended opening hours• Distribution network availability• Customer management best practices• Technical and organizational know-how• A single technical platform supporting more than 75 e-government services © UPU 2012 – All rights reserved• Reduced costs for the government
  13. 13. Electronic identity Enabling new• one-stop shops businesses • identity theft• single sign-on & fraud• e-forms, • e-commerce: • cyber crime documents, • procurement, sale • spam certificates • Abuse • invoicing, payment• organization- spanning processes • education• elimination of barriers • e-health• limiting losses • secure e-mail Cyber- • social netwo 1- Proof of identity security 2- Proof of function Boosting efficiency 3-Universal identifier (UID) © UPU 2012 – All rights reserved
  14. 14. AgendaIntroductionA. Concrete cases of postal e-services 1 E-communication 2 E-government 3 E-commerce 4 E-financeB- UPU E-services and E-commerceprograms 1 UPU digital action plan 2013-2016 2 International secure e-mail box 3 .post: top level domain © UPU 2012 – All rights reserved
  15. 15. E-commerce services The post can build on its capabilities for the development of e-commerce: • Logistic know-how • Prices and Delivery Time • Pickup Requisition • Track & Trace • Reverse Logistics • Shipping Label Printing • Shipping Preparation • Complaint Processing • Customs Processing • Address management • Postal Code and addressing • Online change of address • Stakeholder and client network • Marketing and customer support • E-payment • Trusted brand and reputation © UPU 2012 – All rights reserved
  16. 16. Post offices as Access Points to Trade“Exporting by Mail”: The South American 270 254,00experience 240 238.65 204.86• 210 184.12 « Easy export » (Exporta Facil): trade 180 175.14 154.22 facilitation through the postal network 150 121.50 120 100.71• Cooperation with the World Bank and the 90 62.35 Inter-American Development Bank 60 30.75 43.88 12.23 30 0.16• The governments initiated the program to 0 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 boost the competitiveness of MSMEs and November Actual Estimated facilitate for them access to international Graph: Export volumes using Exporta Fácil service in Brazil (all operators, in markets million USD)• The post is a key partner to simplify • About 10 000 businesses that have physical export processes using ICTs never export before were able to (logistics, information, training) access external markets.• A UPU study showed that the service is • In Peru, within 6 months, 300 firms more widely used in poorer areas. (SMEs) have used the service, 300,000 USD worth of good, monthly rate of increase of 30% © UPU 2012 – All rights reserved
  17. 17. E-commerce portalsPosts provide e-commerce portals:Saudi Arabia, Korea, Malaysia, Tunisia, Brazil,France to empower SMEs affordable access to e-commerce market (2) Order Korean agricultural product through (3) SafeBenefits: the Internet Delivery• Inclusion: rural areas/underserved communities sell and buy products through the e-mall• Government policy set the rule for national economy development and product selection• Post can make sure that suppliers are reliable• Product quality inspection and offering accurate information Korea post:• Customer support and call center • 7,200 items were displayed in 2009• Competitive prices • Achieving 135 million US dollars• Portal is accessible in post offices, on the sales in 2009 internet, on mobile phones etc. • Growth of the number of• Access to international markets participating companies (100 times more than at the initial stage) © UPU 2012 – All rights reserved
  18. 18. E-commerce portalsThe e-mall service of Saudi Post:• Serves all cities of Saudi Arabia• Some cities does not have major shopping centers or products• Customers can pay for products with Credit cards, government payment gateway (SADAD) or point of sale at SP office.• Customers can go to Post offices if they don’t have internet connection in their homes. Souq El Qaria is specially made and designed for• Sale of consumer products from Major Brands. displaying and selling Handicrafts• Sale of subscription services (clubs, TV • 65 stores and 5000 items channels, sacrifices). displayed• Charitable products (Home made products, • 1,400,000 USD sales in 2011 Traditional food). • 3000 daily visits (20% growth monthy) • More than 50,000 registered clients © UPU 2012 – All rights reserved
  19. 19. AgendaIntroductionA. Concrete cases of postal e-services 1 E-communication 2 E-government 3 E-commerce 4 E-financeB- UPU E-services and E-commerceprograms 1 UPU digital action plan 2013-2016 2 International secure e-mail box 3 .post: top level domain © UPU 2012 – All rights reserved
  20. 20. E-Financial ServicesPoste Italiane:Poste Mobile• First postal company worldwide to become Mobile virtual network operator with PosteMobile• In 3 years, Poste Mobile has achieved a record of over 2.2 million SIM cards sold• 75% of customers are also using their mobile phones to make payments and to transfer money (similar to Safaricom/M-PESA levels) Postepay pre-paid cardsPostepay Poste Mobile Customers can:• Postepay prepaid card introduced in 2003 • Access their BancoPosta• Most outstanding success in Poste Italiane’s recent accounts (postal savings) history • Pay bills• 7 million people use Postepay cards today • Reload postepay prepaid cards• Allows for payments online and at POS and • Send international remittances withdrawals at ATMs through Moneygram • Top up mobile phonesrights reserved © UPU 2012 – All
  21. 21. AgendaIntroductionA. Concrete cases of postal e-services 1 E-communication 2 E-government 3 E-commerce 4 E-financeB- UPU E-services and E-commerceprograms 1 UPU digital action plan 2013-2016 2 International secure e-mail box 3 .post: top level domain © UPU 2012 – All rights reserved
  22. 22. Measuring e-servicesPostal electronic services are growingglobally, but there is a divide betweenindustrialized and developing countries © UPU 2012 – All rights reserved
  23. 23. Postal E-Services (PES) development index PES index shows that not all developing countries are behind Link to UPU study: Measuring postal e-services © UPU 2012 – All rights reserved
  24. 24. Booz & Company
  25. 25. UPU – E-services and E–commerce Programs• PPP • Market research• Technology • Online transfer communication• Collaborative • Training platforms Resources Knowledge and Development partnerships Action plan 2013-2016 International Interconnect e-services ion• Postal eID• E-customs • Standards• PREM • Regulations• Postal email box • Digital Divide• .post © UPU 2012 – All rights reserved
  26. 26. AgendaIntroductionA. Concrete cases of postal e-services 1 E-communication 2 E-government 3 E-commerce 4 E-financeB- UPU E-services and E-commerceprograms 1 UPU digital action plan 2013-2016 2 International secure e-mail box 3 .post: top level domain © UPU 2012 – All rights reserved
  27. 27. Booz & Company
  28. 28. AgendaIntroductionA. Concrete cases of postal e-services 1 E-communication 2 E-government 3 E-commerce 4 E-financeB- UPU E-services and E-commerceprograms 1 UPU digital action plan 2013-2016 2 International secure e-mail box 3 .post: top level domain © UPU 2012 – All rights reserved
  29. 29. .post: Top level domain for the sectorDecember 2009UPU signs the contract with ICANN to become the first United Nations Agency sponsor of a Top LevelDomain on the internet“Today is a historic moment where the virtual meets the real world of global network. Connect twoworlds and see which innovations will come from all members, when you connect two networks newthings can happen” Rod Beckstrom, Chief Executive, ICANN Link to youtube video on .post ITU expert on cyber- security © UPU 2012 – All rights reserved
  30. 30. . 30 © UPU 2011 – All rights reserved
  31. 31. Thank you !Conclusion• Posts are innovating and diversifying to adapt to the needs of the information society• Posts are key partners for governments to provide inclusive e-communication and e-government services• Posts offer a universal platform for e-commerce, and for facilitating international trade• UPU is supporting the development of secure, innovative postal electronic platforms in its 2013-2016 strategy © UPU 2012 – All rights reserved

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