BDC Performance Report Template

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This is a template of a report that i send out to all Customers on a Monthly Basis.

This is a template of a report that i send out to all Customers on a Monthly Basis.

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  • 1. BGG LogicalisData Centre Performance Report Prepared by Logicalis For BGG December 2011
  • 2. Document Information File Name DC Performance Report For BGG for December 2011 Creation Date 01/01/2012 Print Date 06/06/2012 Current Document Status Version 1.0 Revision History Version Date Revision Details 1.0 01/10/2011 Updated ReleaseBGG Report for December 2011 Page 2 of 9
  • 3. Contents EXECUTIVE SUMMARY 1.1. PURPOSE OF DOCUMENT DATA CENTRE SERVICES 1.2. POWER 1.3. TEMPERATURE AND HUMIDITY 1.4. REMOTE HANDS MEDIA HANDLING REQUEST SUMMARY 1.5. REMOTE HANDS LOG 1.6. MEDIA HANDLING LOG 1.7. SUBMITTED ACCESS DELIVERY REQUEST 1.8. ACCESS DELIVERY REQUEST OVERVIEW 1.9 MAINTENANCE SUMMARY 1.10 DATA CENTRE FAULT HANDLING 1.9. MINOR INCIDENT SUMMARY 1.10.MAJOR INCIDENT SUMMARY 1.11.SLA MEASURES FROM CONTRACTBGG Report for December 2011 Page 3 of 9
  • 4. Executive Summary1.1. Purpose of DocumentThis report covers December 2011Category Requirement Quantity or Threshold ExceededEnvironment- 22c + or – 2 degrees OKTemperatureEnvironment-Humidity 50% + or – 10% OKEnvironment-HVAC % BG utilisation OKMaintenance Planned EventsMaintenance Unplanned Events/Minor 0Maintenance Unplanned Events /Major 0Security Major Incidents 0Security Minor Incidents 0Access Events Data Granted added Access isAccess Events here Denied Access once we 0Delivery Events have Received Delivery’s collatedDelivery Events the Information Delivery’s RejectedPower from usedvarious Total KwPower Sources. Total Kw not usedPower Rack Power outages 0Remote Hands Total Hours used 0Media Handling Media Carried out 0Service Affecting Total Incidents 0IncidentsService affecting Incidents Opened this 0Incidents MonthService affecting Incidents Closed this 0Incidents Month Page 4 of 9
  • 5. Data Centre Services1.2. PowerCustomer Monthly load readings. These readings are not contracted and are notguaranteed to be carried out each month.Not yet completed this monthMonth Customer Load ReadingsJan-11 AMP KVA KWFeb-11 AMP KVA KWMar-11 AMP KVA KWApr-11 AMP KVA KWMay-11 AMP KVA KWJun-11 AMP KVA KWJul-11 AMP KVA KWAug-11 AMP KVA KWSep-11 AMP KVA KWOct-11 AMP KVA KWNov-11 AMP KVA KWDec-11 AMP KVA KWGraph 350 300 Contracted Power KVA KW 250 Page 5 of 9
  • 6. 1.3. Temperature and Humidity(Monthly average)These readings are an average temperature and humidity checks carried out twice dailyand are then calculated to give an average monthly reading. Month Temp 24c +/- 2c Hum <40% - 60% Jan-11 Feb-11 Mar-11 The Average Temperature Apr-11 and the Humidity of the Data centre over a full May-11 month. Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 5 Temp C Hum % 0 Page 6 of 9
  • 7. 1.4. Remote Hands / Media Handling Request summaryNote From November 1st media handling is no longer carried out by Logicalis. Media Total Hrs Contract Hrs HrsMonth Remote Hands Handling Used Remain PurchasedJan-11Feb-11 The Amount of RemoteMar-11 Hands that have beenApr-11 carried out, and the amountMay-11Jun-11 of Media changingJul-11 instances.Aug-11Sep-11Oct-11Nov-11Dec-11 Hours used this month 0 Total Hours used to date Total Hours Remaining 01.5. Remote Hands Request LogRemote Hands is no longer carried out by Logicalis. This service is currentlybeing carried out by a third party on behalf of BGG which commenced on the 1stNovember.1.6 Media Handling LogMedia handling is no longer carried out by Logicalis. This service is currentlybeing carried out by a third party on behalf of BGG which commenced on the1stNovember.Reference No Status Summary Description Units Used No Media Handling Carried out Page 7 of 9
  • 8. Graph 5 Remote Hands Media Handling 01.7 Submitted permits/Access Delivery RequestDetailsActual permits submitted.This List is created from Service Now which sends a PDF Report to theOperations team in order for us to insert it in this report.1.8 Access&Delivery request overview.This lists persons who attended site and deliveries received at site.This List is created from Service Now which sends a PDF Report to theOperations team in order for us to insert it in this report.Graph 1.2 1 0.8 0.6 Access Deliveries 0.4 0.2 0 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Page 8 of 9
  • 9. 1.9Maintenance Summary Permit Contract Company Sub Contractor PPM Details Date Carried Out This Section represents the Maintenance (PPM Only) that has been carried out for the period of the Month.1.10Data Centre Fault HandlingNo faults reported for December 2011Reference No Status Summary Description1.11Minor Incident SummaryThere were 0Minor Incidentsreported for the period December 2011Reference No Status Summary Description1.12 Major Incident SummaryThere were 0Major Incidentsreported for the period December 2011Reference No Status Summary Description1.13 SLA measures from contractWhere the Customer has ordered dual feed power (as indicated in the CustomerRequirements Form) BT agrees that availability of power to the rack will bemaintained at 100% over a Month. Any Unavailability of power constitutes acritical outage and means any interruption that causes the Customer’sEquipment to fail owing to a loss of power, other than where caused by theCustomer, for any period of time. Page 9 of 9