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Getting things done at AKME
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Getting things done at AKME

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  • 1. Getting Things Done at AKME
    January 2011
  • 2. Key Systems
    IT Helpdesk (http://helpdesk/)
    Employee Central (http://intranet/)
    AKME Leave Request System (http://ea.blackboard.com/leave.request)
    AKME Benefits Website (http://secure.bswift.com)
    AKME Travel Portal (http://travel.blackboard.com)
    ReardenTravel Website (https://blackboard.reardencommerce.com)
    PeopleSoft CRM (http://gocrm.blackboard.com)
    AKME LogowearStore (http://www.blackboardstore.com)
    U
    U
    U
    U
    U
    = Unique login
    = VPN required
    = Network login
    2
  • 3. Key Systems
    3
    American Express Card Management (https://home.americanexpress.com/home/mt_personal.shtml?)
    AKME Expense System (http://finweb.blackboard.com/psp/finprod/?cmd=login&languageCd=ENG)
    Accounts Payable to approve invoice payment (https://www.rfsworkflow.com/HighOrbitWeb/login.jsp?s=aurora.highorbit.com&o=6051)
    Paystub/Tax information (https://www52.intersourcing.com/Login.aspx?ReturnUrl=%2fdefault.aspx)
    U
    U
    U
    U
    U
    U
    U
    = VPN required
    = Network login
    = Unique login
  • 4. Employee Resources
    4
  • 5. Intranet/Employee Central
    5
    http://intranet/
    System:AKME Intranet
    Login: network login
    Password:network password
    VPN Required:Yes
    PoC: IT Helpdesk
  • 6. AKME Leave Request System
    6
    http://ea.akme.com/leave.request
    System:Intranet
    Login: network login
    Password:network password
    VPN Required:Yes
    PoC: hr@akme.com
  • 7. Benefits Accounts System
    7
    https://secure.bswift.com/default.asp?abbrev=akme
    System:bSwift
    Login: network login
    Password:network password
    VPN Required:Yes
    PoC: hr@akme.com
  • 8. Review Paystub & Make Deduction Changes
    8
    https://www52.intersourcing.com/Login.aspx?ReturnUrl=%2fdefault.aspx
    System:Ultipro
    Login: email address
    Password:Unique - Including Character and numbers
    VPN Required:No
    PoC: payroll@akme.com
  • 9. Make Travel Arrangements
    9
    https://akme.reardencommerce.com
    System:Rearden
    Login: email address
    Password:Unique
    VPN Required:No
    PoC: Valerie.Fender@akme.com
  • 10. Manage AMEX Card Data
    10
    https://home.americanexpress.com/home/mt_personal.shtml?
    System:AMEX website
    Login: email address
    Password:Unique
    VPN Required:No
    PoC: Valerie.Fender@akme.com
  • 11. AKME WebEx Website
    11
    http://akme.webex.com
    System:WebEx website
    Login: email address
    Password:Unique
    VPN Required:No
    PoC:
  • 12. Buy AKME Logo-wear
    12
    http://www.akmestore.com
    System:AKME Store
    Login: TBD upon registration
    Password: initial code: “akmestore1"
    VPN Required:No
    PoC: Andy Birkenstock
  • 13. Submitting an IT Ticket
    13
    http://helpdesk/
    System:Track-It
    Login: network login
    Password:network password
    VPN Required:Yes
    PoC: IT Helpdesk
  • 14. Accounts Payable – Invoice Approvals
    14
    https://www.rfsworkflow.com/HighOrbitWeb/login.jsp?s=aurora.highorbit.com&o=6051
    System:Rose Financial
    Login: FirstnameLastname
    Password:Unique - Provided on July 3rd, 2009 - info@rosefinancial.com
    VPN Required:Yes
    PoC: accountspayable@akme.com
  • 15. Travel Expense Reporting
    15
    http://finweb.akmecom/psp/finprod/?cmd=login&languageCd=ENG
    System:PeopleSoft Expenses
    Login: network login
    Password:network password
    VPN Required:Yes
    PoC: ExpenseReports@akme.com
    ?
  • 16. View and Manage Client Data
    16
    http://gocrm.akme.com
    System:PeopleSoft CRM
    Login: firstname.lastname
    Password:Your Psoft login
    VPN Required:No
    PoC: Submit IT Ticket
  • 17. Share Knowledge
    17
    http://wikicentral/
    System:Wiki Central
    Login: Your network login
    Password:Your network login
    VPN Required:Yes
    PoC: IT Helpdesk
  • 18. The AKME culture
    Getting Things Done at AKME
    18
  • 19. AKME’s Culture
    What are some words to describe AKME’s culture?
    What do we value in our team members:
    • Self-awareness
    • 23. Creative thinking
    • 24. A can-do attitude
    • 25. Good sense of humor
  • Networking
    20
    • Get to know your colleagues outside your team or department:
    • 26. Stay in touch with your fellow AKME 101 classmates
    • 27. Ask your manager who you should meet and set up informational interviews with them
    • 28. Make time to spend time with colleagues – at lunch, for coffee, or after hours
    • 29. The larger your network outside of your immediate team mates, the more effective you will be and the more opportunities you will have
    • 30. Many AKME staff are on Facebook and Twitter reach out and connect through technology too
    • 31. REMOTE staff – your AKME network is critical to your success
  • Communicating Effectively: Email
    21
    • AKME is an email-centric culture. Here are some tips to use email more effectively:
    • 32. Remember: email generates more email
    • 33. Think if you need to send an email – will a phone call suffice?
    • 34. Practice good email etiquette: Respect your email recipients
    • 35. Use a descriptive subject line with action required (e.g., “Please Review:…”)
    • 36. Use the “To” line for those who need to read and respond, use the “Cc” line for those for whom the email is an FYI
    • 37. BLUF (Bottom Line Up Front) – Summarize your email in the first sentence or two
    • 38. If your email exchange goes back & forth 3 times, set up a meeting or phone call.
    • 39. Be responsive and pro-active:
    • 40. Respond to all emails promptly – within the same business day
    • 41. Use your Out of Office feature to indicate your availability
    • 42. Before going on vacation / travel send an email to team members in advance ( “I’m out on Friday so if you need anything let me know before Thursday)
  • Communicating Effectively: Phone/conf calls
    22
    • Phone etiquette:
    • 43. Update your voicemail message to reflect your status and set expectations (e.g., “I’m out of the office & not checking vmail; I’ll respond to your call when I am back on Tuesday.”)
    • 44. Use your voicemail message to indicate there is a better number at which you can be reached (especially for remote staff)
    • 45. Respond to voicemail within the same business day
    • 46. Phone Conference etiquette:
    • 47. As the leader:
    • 48. Dial-into the call a few minutes early
    • 49. Take attendance and at the beginning of the meeting list who is on the line
    • 50. Give participants on the line time to respond and participate
    • 51. As a participant:
    • 52. State your name before you comment or ask questions so others know who is speaking, “This is Jan, I had a question about…”
    • 53. Dial-in on time. If you arrive late, introduce yourself at the soonest break in the meeting if the leader doesn’t acknowledge your “beep in”
  • Communicating Effectively: meetings
    23
    • Meeting Effectiveness:
    • 54. Think ahead:
    • 55. Do you really need to schedule a meeting?
    • 56. What are the goals of the meeting or desired outcome? Make sure to have an agenda that supports them
    • 57. Who really needs to be there?
    • 58. Scheduling a meeting – just do it.
    • 59. You don’t have to ask for permission to schedule someone.
    • 60. Feel free to schedule someone in location: “[recipient’s] office”
    • 61. Remember not everyone attending your meeting will be in your same time zone, schedule accordingly
    • 62. Meeting Effectiveness:
    • 63. Provide a WebEx/conference call dial-in number – odds are someone on your meeting invite will not attend in person
    • 64. Provide meeting materials in advance; bring copies to meeting
    • 65. If the topic is sensitive you should have pre-meetings with key stakeholders to prepare them for the discussion, gain consensus, etc.
  • Communicating Effectively: WebEx
    24
    • WebEx etiquette:
    • 66. Leaders:
    • 67. Be sure to verify that people on the WebEx can hear the presenter and see the presentation
    • 68. Make sure to include remote audience members in the discussion
    • 69. Record the meeting for those who can’t attend
    • 70. Presenters:
    • 71. Presenters should include a photo of themselves along with their introduction.
    • 72. Make sure to include remote audience members in the discussion
    • 73. Attendees:
    • 74. Mute your line if there is background noise
    • 75. Do not multi-task while on a WebEx