Getting things done at AKME


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Getting things done at AKME

  1. 1. Getting Things Done at AKME<br />January 2011<br />
  2. 2. Key Systems<br />IT Helpdesk (http://helpdesk/)<br />Employee Central (http://intranet/)<br />AKME Leave Request System (<br />AKME Benefits Website ( <br />AKME Travel Portal (<br />ReardenTravel Website (<br />PeopleSoft CRM (<br />AKME LogowearStore (<br />U<br />U<br />U<br />U<br />U<br />= Unique login<br />= VPN required<br />= Network login<br />2<br />
  3. 3. Key Systems<br />3<br />American Express Card Management (<br />AKME Expense System (<br />Accounts Payable to approve invoice payment (<br /> Paystub/Tax information (<br />U<br />U<br />U<br />U<br />U<br />U<br />U<br />= VPN required<br />= Network login<br />= Unique login<br />
  4. 4. Employee Resources<br />4<br />
  5. 5. Intranet/Employee Central<br />5<br />http://intranet/<br />System:AKME Intranet<br />Login: network login<br />Password:network password<br />VPN Required:Yes<br />PoC: IT Helpdesk<br />
  6. 6. AKME Leave Request System<br />6<br /><br />System:Intranet<br />Login: network login<br />Password:network password<br />VPN Required:Yes<br />PoC:<br />
  7. 7. Benefits Accounts System<br />7<br /><br />System:bSwift<br />Login: network login<br />Password:network password<br />VPN Required:Yes<br />PoC:<br />
  8. 8. Review Paystub & Make Deduction Changes<br />8<br /><br />System:Ultipro<br />Login: email address<br />Password:Unique - Including Character and numbers<br />VPN Required:No<br />PoC:<br />
  9. 9. Make Travel Arrangements<br />9<br /><br />System:Rearden<br />Login: email address<br />Password:Unique<br />VPN Required:No<br />PoC:<br />
  10. 10. Manage AMEX Card Data<br />10<br /><br />System:AMEX website<br />Login: email address<br />Password:Unique<br />VPN Required:No<br />PoC:<br />
  11. 11. AKME WebEx Website<br />11<br /><br />System:WebEx website<br />Login: email address<br />Password:Unique<br />VPN Required:No<br />PoC: <br />
  12. 12. Buy AKME Logo-wear<br />12<br /><br />System:AKME Store<br />Login: TBD upon registration<br />Password: initial code: “akmestore1"<br />VPN Required:No<br />PoC: Andy Birkenstock<br />
  13. 13. Submitting an IT Ticket<br />13<br />http://helpdesk/<br />System:Track-It<br />Login: network login<br />Password:network password<br />VPN Required:Yes<br />PoC: IT Helpdesk<br />
  14. 14. Accounts Payable – Invoice Approvals<br />14<br /><br />System:Rose Financial<br />Login: FirstnameLastname<br />Password:Unique - Provided on July 3rd, 2009 -<br />VPN Required:Yes<br />PoC:<br />
  15. 15. Travel Expense Reporting<br />15<br />http://finweb.akmecom/psp/finprod/?cmd=login&languageCd=ENG<br />System:PeopleSoft Expenses<br />Login: network login<br />Password:network password<br />VPN Required:Yes<br />PoC:<br />?<br />
  16. 16. View and Manage Client Data<br />16<br /><br />System:PeopleSoft CRM<br />Login: firstname.lastname<br />Password:Your Psoft login<br />VPN Required:No<br />PoC: Submit IT Ticket<br />
  17. 17. Share Knowledge<br />17<br />http://wikicentral/<br />System:Wiki Central<br />Login: Your network login<br />Password:Your network login<br />VPN Required:Yes<br />PoC: IT Helpdesk<br />
  18. 18. The AKME culture<br />Getting Things Done at AKME<br />18<br />
  19. 19. AKME’s Culture<br />What are some words to describe AKME’s culture?<br /><ul><li>Collaborative
  20. 20. Fast-paced
  21. 21. Hard-charging
  22. 22. Email-centric</li></ul>What do we value in our team members:<br /><ul><li>Self-awareness
  23. 23. Creative thinking
  24. 24. A can-do attitude
  25. 25. Good sense of humor</li></li></ul><li>Networking <br />20<br /><ul><li>Get to know your colleagues outside your team or department:
  26. 26. Stay in touch with your fellow AKME 101 classmates
  27. 27. Ask your manager who you should meet and set up informational interviews with them
  28. 28. Make time to spend time with colleagues – at lunch, for coffee, or after hours
  29. 29. The larger your network outside of your immediate team mates, the more effective you will be and the more opportunities you will have
  30. 30. Many AKME staff are on Facebook and Twitter reach out and connect through technology too
  31. 31. REMOTE staff – your AKME network is critical to your success</li></li></ul><li>Communicating Effectively: Email<br />21<br /><ul><li>AKME is an email-centric culture. Here are some tips to use email more effectively:
  32. 32. Remember: email generates more email
  33. 33. Think if you need to send an email – will a phone call suffice?
  34. 34. Practice good email etiquette: Respect your email recipients
  35. 35. Use a descriptive subject line with action required (e.g., “Please Review:…”)
  36. 36. Use the “To” line for those who need to read and respond, use the “Cc” line for those for whom the email is an FYI
  37. 37. BLUF (Bottom Line Up Front) – Summarize your email in the first sentence or two
  38. 38. If your email exchange goes back & forth 3 times, set up a meeting or phone call.
  39. 39. Be responsive and pro-active:
  40. 40. Respond to all emails promptly – within the same business day
  41. 41. Use your Out of Office feature to indicate your availability
  42. 42. Before going on vacation / travel send an email to team members in advance ( “I’m out on Friday so if you need anything let me know before Thursday)</li></li></ul><li>Communicating Effectively: Phone/conf calls<br />22<br /><ul><li>Phone etiquette:
  43. 43. Update your voicemail message to reflect your status and set expectations (e.g., “I’m out of the office & not checking vmail; I’ll respond to your call when I am back on Tuesday.”)
  44. 44. Use your voicemail message to indicate there is a better number at which you can be reached (especially for remote staff)
  45. 45. Respond to voicemail within the same business day
  46. 46. Phone Conference etiquette:
  47. 47. As the leader:
  48. 48. Dial-into the call a few minutes early
  49. 49. Take attendance and at the beginning of the meeting list who is on the line
  50. 50. Give participants on the line time to respond and participate
  51. 51. As a participant:
  52. 52. State your name before you comment or ask questions so others know who is speaking, “This is Jan, I had a question about…”
  53. 53. Dial-in on time. If you arrive late, introduce yourself at the soonest break in the meeting if the leader doesn’t acknowledge your “beep in”</li></li></ul><li>Communicating Effectively: meetings<br />23<br /><ul><li>Meeting Effectiveness:
  54. 54. Think ahead:
  55. 55. Do you really need to schedule a meeting?
  56. 56. What are the goals of the meeting or desired outcome? Make sure to have an agenda that supports them
  57. 57. Who really needs to be there?
  58. 58. Scheduling a meeting – just do it.
  59. 59. You don’t have to ask for permission to schedule someone.
  60. 60. Feel free to schedule someone in location: “[recipient’s] office”
  61. 61. Remember not everyone attending your meeting will be in your same time zone, schedule accordingly
  62. 62. Meeting Effectiveness:
  63. 63. Provide a WebEx/conference call dial-in number – odds are someone on your meeting invite will not attend in person
  64. 64. Provide meeting materials in advance; bring copies to meeting
  65. 65. If the topic is sensitive you should have pre-meetings with key stakeholders to prepare them for the discussion, gain consensus, etc.</li></li></ul><li>Communicating Effectively: WebEx<br />24<br /><ul><li>WebEx etiquette:
  66. 66. Leaders:
  67. 67. Be sure to verify that people on the WebEx can hear the presenter and see the presentation
  68. 68. Make sure to include remote audience members in the discussion
  69. 69. Record the meeting for those who can’t attend
  70. 70. Presenters:
  71. 71. Presenters should include a photo of themselves along with their introduction.
  72. 72. Make sure to include remote audience members in the discussion
  73. 73. Attendees:
  74. 74. Mute your line if there is background noise
  75. 75. Do not multi-task while on a WebEx</li>