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Designing and Delivering Customer Journeys

by Working at Self employed on Sep 24, 2013

  • 203 views

It's the age of the empowered, multichannel consumer. Armed with multiple devices, consumers use multiple interaction channels to engage with business.

It's the age of the empowered, multichannel consumer. Armed with multiple devices, consumers use multiple interaction channels to engage with business.

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Designing and Delivering Customer Journeys Designing and Delivering Customer Journeys Document Transcript