Embracing Web 2.0 Technologies to Grease the Wheels of Team Cohesion IWMW July 2008 Andy Ramsden Marieke Guy eatbath-present08 andyramsden QR for text of presentation

aims Review our experiences of adopting more web 2.0 characteristics and technologies to enhance team cohesion within the e-learning team at the University of Bath Provide the opportunity for people to share different approaches and effective practice (a mini barcamp) http://www.flickr.com/photos/bidryboo/300945382/

Review our experiences of adopting more web 2.0 characteristics and technologies to enhance team cohesion within the e-learning team at the University of Bath

Provide the opportunity for people to share different approaches and effective practice (a mini barcamp)

how the session will run Collaborative learning experience Experiential learning experience Audience participation

Collaborative learning experience

Experiential learning experience

Audience participation

ways we can communicate QR for mobile number 07624 804921 #iwmw2008

Do you like my shirt? Yes No Is my handset being logged?

Yes

No

Is my handset being logged?

Where would you place the team you work in … Shared documents in Word or equivalent format. Shared and discussed via email. F-2-F meetings focus on admin. Between 1 & 3 Effectively using collaborative tools such as wikis and social bookmarking tools. All people in the team regularly maintain a individual blog, and we have agreed on tagging conventions. Between 3 and 5 Effectively using communication tools to support content creation tools. Face to face meetings focus on developmental and team cohesion activities. Layers of different aggregation for rss infeeds so that people get an effective way of viewing material.

Shared documents in Word or equivalent format. Shared and discussed via email. F-2-F meetings focus on admin.

Between 1 & 3

Effectively using collaborative tools such as wikis and social bookmarking tools. All people in the team regularly maintain a individual blog, and we have agreed on tagging conventions.

Between 3 and 5

Effectively using communication tools to support content creation tools. Face to face meetings focus on developmental and team cohesion activities. Layers of different aggregation for rss infeeds so that people get an effective way of viewing material.

Are you trying to move towards 5? Yes No Not sure Are you in a team which is actively trying to move towards Point 5 (on previous slide)? 07624 804921

Yes

No

Not sure

why move towards point E? For those that said yes, why are you trying to move towards point 5? What benefit do you see? 07624 804921 Tag responses: Q1

why move towards point E? 07624 804921 Q1 crowdscaling Q1 We need to make use of all available technologies so we can promote them to the rest of the instituion. Nice to be proactive and highlight opportunities Q1 a streamlined faster adoption of useful technologies through better communication. Q1 efficient communication. Greater time/work efficiency. Q1 to bring together a dispersed organization Q1 browsable project history, logging, accountability Better group comunicatiom

Group Activity 1: The dispersed team In groups of 3 or 4, describe some of the issues you might expect to see developing over time in the following team scenario. You should think about this from the perspective of both the office based worker and the distance worker. What approaches might you adopt to reduce any negative effects? ------------------------------------------------------------ 5 people work in a team, with a few people working on each small project. These people have only been working together for 6 months. 1 person works from home (about 150 miles away), so only make it for the occasional meeting. While another member of the team works on a different campus (2 miles away). The other three work in the same office. 07624 804921 iwmw2008-ar-ga1

E-learning team @ bath: context 8 people altogether 5 in office (hub), of which, two rooms – 2 techies & 3 LTs 3 in departments Six months ago, 0 kept a work/ professional blog, 5 had delicious accounts for their own use. 07624 804921 http://www.flickr.com/photos/toshio1/396874473/

8 people altogether

5 in office (hub), of which, two rooms – 2 techies & 3 LTs

3 in departments

Six months ago, 0 kept a work/ professional blog, 5 had delicious accounts for their own use.

E-learning team @ bath: why change? team is not effective lacks cross fertilisation of ideas doesn’t scale with more people slow emergence of new skills / ideas 07624 804921

team is not effective

lacks cross fertilisation of ideas

doesn’t scale with more people

slow emergence of new skills / ideas

E-learning team @ bath: how change? Characteristics of Web 2.0: harness the power of the crowds collective intelligence democratisation of content creation re-use (mashing) content mass participation read / write web not controlling behaviour social networks 07624 804921 My role (Phase 1): Ensure what we do as individuals or in small projects is open (transparent) to the rest of the team. Create a sense of “critical friends across the team”. Empower people to take ownership Reward initiative Encourage more risky behaviour Lead by example Let go … watch them fly Find some easy wins http://www.flickr.com/photos/tgr/115680871 http://www.flickr.com/photos/bensheldon/212159782

Characteristics of Web 2.0:

harness the power of the crowds

collective intelligence

democratisation of content creation

re-use (mashing) content

mass participation

read / write web

not controlling behaviour

social networks

My role (Phase 1):

Ensure what we do as individuals or in small projects is open (transparent) to the rest of the team.

Create a sense of “critical friends across the team”.

Empower people to take ownership

Reward initiative

Encourage more risky behaviour

Lead by example

Let go … watch them fly

Find some easy wins

current practice in this room Yes No Within your team do you regularly share web resources such as web urls? 07624 804921

Yes

No

Current practice in this room (2) 07624 804921 How do you share these web resources? E-mail, shared document, wiki, blog, bookmark software … Tag responses: Q2

Word cloud from sms activity

current practice in this room (3) Yes No Within your team do you regularly share your thoughts about these resources? 07624 804921

Yes

No

Current practice in this room (4) 07624 804921 How do you share your thoughts about the web resources you’ve shared within your team? #iwmw2008 AM

Was this the easy win? 07624 804921 harness the power of the crowds collective intelligence democratisation of content creation re-use (mashing) content mass participation read / write web not controlling behaviour social networks Process: Agree on tags, bookmark resources (delicious), review resource on your individual blog (using tags), rss infeed to group blog / wiki

harness the power of the crowds

collective intelligence

democratisation of content creation

re-use (mashing) content

mass participation

read / write web

not controlling behaviour

social networks

Group Activity 2: Sharing resources 07624 804921 In the same group as before, do you think it is important to share web resources across the whole team? If not, could you explain why. What strategies do you think we’d need to employ to make this a success? ------------------------------------------------------------ 5 people work in a team, with a few people working on each small project. These people have only been working together for 6 months. 1 person works from home (about 150 miles away), so only make it for the occasional meeting. While another member of the team works on a different campus (2 miles away). The other three work in the same office. iwmw2008-ar-ga2

Where should we go from here? The easy win (meaningful activity) Collaboratively creating stuff Communicating stuff 07624 804921

The easy win (meaningful activity)

Collaboratively creating stuff

Communicating stuff

The easy win: e-learning SSS Group Blog Team effort – paired hub with spoke, techie with LTO agree on tags slideshare flickr personal blogs delicious twitter (eatbath) podcast post session 07624 804921 http://www.tasterseries.wordpress.com Overall score 7/10

Group Blog

Team effort – paired hub with spoke, techie with LTO

agree on tags

slideshare

flickr

personal blogs

delicious

twitter (eatbath)

podcast post session

Collaboratively creating stuff: wiki password protected heads up on what people doing. Changes to pages and rss infeeds from blogs, slideshare, delicious etc 07624 804921 Overall score 8/10

password protected

heads up on what people doing. Changes to pages and rss infeeds from blogs, slideshare, delicious etc

Collaboratively creating stuff: working papers promote critical reflection in team heads up for others at Bath about what we are doing include wider members of the team in earlier as a critical friend promote ourselves at UK HEI level. 07624 804921 Overall score 6/10 Work Flow Ind Blog >> f-2-f >> Wiki >> Blog >> OPuS

promote critical reflection in team

heads up for others at Bath about what we are doing

include wider members of the team in earlier as a critical friend

promote ourselves at UK HEI level.

Communicating stuff: background noise “ a … social experiment with no roadmap” Howe (2006/7 Time Magazine) 07624 804921 Overall score ? Lindsay follows: Andy, Roger, Nitin Andy follows: Lindsay, Roger, Nitin Nitin follows: Andy Roger Lindsay Roger follows: Andy Nitin Lindsay Lindsay updated in last 48 hours Andy updated in last 48 hours Nitin updated in last 48 hours Roger not since May Nitin work related 8 out of 20 Andy work related 14 out of 20 Lindsay work related 9 out of 20

Communicating stuff: ideas 07624 804921 Overall score 5/10 Geraldine - http://edsgmj.wordpress.com/ - no blog roll Nitin - http://colligo.wordpress.com/ - links to 3 people in team Roger - http://rogergardner.wordpress.com/ - links to 2 people in team Andy - Mobile - www.mobile-learning.blog-city.com Andy - General - andyramsden.wordpress.com - no blog roll Lindsay - http://lindsayjordan.edublogs.org/ - no blog roll

General evaluation (phase 1) 07624 804921 Overall score 5/10 Not all the team engaged Ugly Not consistent in terms of use of tags Bad Not enforced, people seem to see benefits, significant change in work practices in 5 months Good

where next? (phase 2: roll out) 07624 804921 Breadth and depth enforce a more structured use of the tags engage with other members of the team accommodate more diversity in tools (delicious and diigo) using Yahoo Pipes adopt more tools (podcasting & dipity) roll out CRM software

Breadth and depth

enforce a more structured use of the tags

engage with other members of the team

accommodate more diversity in tools (delicious and diigo) using Yahoo Pipes

adopt more tools (podcasting & dipity)

roll out CRM software

mini barcamp … across to you 07624 804921 Who in the room would like to share their experiences of adopting a web 2.0 approach to trying to enhance team cohesion? What have you done, and what lessons have you learnt?

thank you & questions 07624 804921 Andy Ramsden [email_address] eatbath-present08 andyramsden Feedback for me … what did you like, what should I stop doing, and how might I improve this session? Tag responses: Q3