Transcript of "Standing Out From The Crowd By Wearecloudberry Com"
Stand out from the Crowd<br />excelling in customer service<br />more available at wearecloudberry.com<br />
This presentation forms part of a 3 hour work shop on that rarely mastered skill – great customer service.<br />It’s delivered to the whole team and every aspects relates back to the individual business and its environment.<br />It’s because we have delivered this so many times that we are very firm advocates for service design<br />andycollyer – wearecloudberry.com<br />
10% more <br />per product<br />Repeat sales<br />Great word<br /> of mouth<br />Advocates<br />Excel in service standard<br />Smile!<br />Listen!<br />Fulfill!<br />Follow up!<br />
Breaking News<br />Newsflash <br /> Staff Members are Customers shocker<br />New research has just identified a stunning new fact that has been missed entirely by most <br />Business owners – staff members are internal customers!<br />How so? Well, researchers have discovered that employees who are looked after, nurtured, trained, rewarded, acknowledged and well managed will reflect all of these attributes when they are relating to customers. <br />Yes, a company that doesn’t look after its team is not very likely to set new standards of customer service.<br />Hey, guess what, this is a training session aimed at improving our service and you come first.<br />Are we going to stand out from the crowd? You bet!<br />