Guerilla Usability Testing — @media 2009

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How to plan, set-up and run your own usability tests, with a brief diversion via the world of high street retail.

How to plan, set-up and run your own usability tests, with a brief diversion via the world of high street retail.

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Transcript

  • 1. Guerilla Usability Testing by Andy Budd
  • 2. The highstreet in the 50s and 60s was a DULL place
  • 3. Simplistic marketing
  • 4. People + Products + Marketing = Sales
  • 5. Market saturation
  • 6. Suddenly, every shopping basket mattered!
  • 7. And then along came this guy
  • 8. The decompression zone
  • 9. Navigation
  • 10. Merchandising and the ‘scent’ of information
  • 11. Try before you buy
  • 12. Modern retail has learned from research
  • 13. We think we know our customers, but we don’t
  • 14. We think people use our sites like this
  • 15. However they actually use them like this
  • 16. Our users aren’t stupid
  • 17. To design for humans we need to understand them
  • 18. Formal Testing
  • 19. Eye tracking
  • 20. Heat maps
  • 21. Gaze maps
  • 22. Informal (Guerrilla) Testing
  • 23. RITE Methodology RITE testing
  • 24. How to run a usability test
  • 25. Start with a “cunning” plan
  • 26. Select your tasks
  • 27. Good and Bad Tasks Bad: Search for a bookcase Good: You have 200+ books in your fiction collection, currently in boxes strewn around your living room. Find a way to organise them.
  • 28. Recruiting Test Subjects
  • 29. How many subjects are enough?
  • 30. Rock, paper, scissors You can test on everything from a low fidelity paper prototype, through a HTML prototypes, to a live site. You can test your existing site, your competitors sites or a brand new solutuion. What to test on?
  • 31. On the day
  • 32. Think aloud protocol As the name suggests, you set a series of tasks and ask the subject to verbalise their thoughts and feelings by ‘thinking aloud’. The object of this is to gain valuable insight into the thought processes behind the users actions. Think out loud
  • 33. Be a good moderator
  • 34. Yes Andy, but how do I get my boss to agree
  • 35. To build better products, get to know your users
  • 36. Thanks
  • 37. Questions?