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Introductions Handshaking/Conversation Tips................... 57Table of Contents                                        ...
BASIC MANNERS                                     Introduction Character & Life     My goal is to teach students a good se...
workers, teachers, peers, strangers,      Hygiene                                         and virtually everyone you come ...
Responsibilities at Home                 parents around the house willingly      daily.                Sleepwear: Boys    ...
If you need extra help with math,                                                                                     read...
Good Sportsmanship                          dining experience for other patrons, soAfter playing a sport or a game,       ...
benediction at a house of worship or at     Never chew gum, do not smack, rattleSocial Etiquette                         l...
Good Neighbors                                                                Sneezing in Public         Welcome new      ...
National Anthem                             The lyrics to the Star Spangled Banner        O Lord, we pray thy blessings,  ...
Around this happy table may no evil ever                                                      The Menucome, let health, pe...
Eating SoupPassing Food at the Table                                           Table Conversation                         ...
Food Caught Between Teeth                  Drinking Beverages                          The salad fork is on your outermost...
The napkin remains on your lap                                           throughout the entire meal and is used           ...
FOURTH COURSE                             SIXTH COURSESeven Course Meals                                                  ...
minutes and then decide whether you         If you are running late, let theHost Role                                   wa...
An employer will generally suggest         When leaving the table, always say        Sharing Foods – Yes, it isthat your o...
The menu has also changed from Turn off your cellular phone during a                                             Tea Party...
jam or butter on it. If Devonshire or        individual tea bags, which can get very   Pinky – Fingerclotted cream is avai...
Milk – Not Cream                            Tea Party Menu                         Quick Breads & Scones                  ...
Finger Foods                                                                          Hors d’Oeuvres, Crudités            ...
all berries, the utensil of choice is aspoon. In the case of grapes, you mayencounter a special scissors, to cut off asmal...
Basic Table Setting1.     Server Plate (will be replaced with a Dinner Plate) is    7.     Dinner Fork is placed to the LE...
fairly easy to master. Your waiter will fill the glasses in theFormal Dining                                              ...
Formal Dining Table Setting1)    Server Plate ( Replaced with a Dinner Plate)   13)    Small Cocktail Fork- placed to the ...
2. Exercise Regularly                     the escalator or elevator. Try to doHealthy Eating                              ...
6. Balance Your Food Choices               8. Exercise with Family or Friends                                           Be...
Group Four (4) Proteins                       Group Five (5) - Carbohydrates            in them), whole milk, cream, most ...
Good Sources of Dietary Fiber        Good Sources of Potassium   Good Sources of FoliateApple & Pears with skin           ...
Other Interesting Food Facts              Salt                                       Chop sueyLemons                      ...
Milk                                                                                   Listen Carefully                   ...
Business Calls                              caller for being patient and finish the     The person who originated/initiate...
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children
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Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children

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Transcript of "Etiquette and Manners Drevelyn Matilda Minor Gift to our Global Children"

  1. 1. Introductions Handshaking/Conversation Tips................... 57Table of Contents What to Talk About........................................................................ 59 Communication Barriers .............................................................. 60At Home............................................................................................... 3 Choices We Make............................................................................ 61At School .............................................................................................. 5 Parents/Caregivers......................................................................... 63Restaurant Manners ........................................................................ 6 Tough Subjects ................................................................................ 63Social Etiquette Celebrations ........................................................ 7 Alcohol ~ Drugs ~ Smoking .................................................. 63National Anthem .............................................................................. 9 Choices and Consequences ........................................................... 63Table Graces ...................................................................................... 9 Achieving Your Goals .................................................................... 65Familiar Graces ................................................................................ 9 Your Financial Budget .................................................................. 66Formal Dining ................................................................................. 10 Glossary ............................................................................................ 67Seven Course Meals ....................................................................... 14Host Role…………………………………………………………..15Tea Party Etiquette........................................................................ 17Formal Dining ................................................................................. 23Healthy Eating................................................................................ 25How to Eat To Live......................................................................... 26Fun Food Facts................................................................................ 28Telephone Etiquette....................................................................... 30Cell Phone Etiquette...................................................................... 31Email Etiquette............................................................................... 32Your Child’s School ........................................................................ 34University/College .......................................................................... 36High Expectations and Enrollment Tips................................... 36Fashion Tips for Women ............................................................... 38Fashion & Accessory Tips............................................................. 38Professional Attire.......................................................................... 43Business Casual Attire for Women............................................. 43Personal Grooming......................................................................... 45Business Attire for Men ................................................................ 46Business Casual Attire for Men .................................................. 47Employment..................................................................................... 50Resumé Writing Tips ..................................................................... 50Sample Job Application................................................................. 52Personal Check List ....................................................................... 54Job Interview Tips.......................................................................... 55 1
  2. 2. BASIC MANNERS Introduction Character & Life My goal is to teach students a good set of healthy values, respect Skills should be taught from for human life, and a respect for education and the ability to excel early childhood through every in school. I also would like to have an impact on increasing overall level in school. Grandparents academic achievement; reducing the placement of students in no longer live next door and special education classes; reducing suspensions and expulsions; parents are working. Years reducing dropout rates for students; increasing the graduation rate ago, African American and college attendance of students; increasing the rate of class churches assisted parents in attendance; increasing parent, family and community involvement teaching their children proper and support; and increasing self-esteem and student achievement. social skills. But, we have We all like to think that we have good manners or great social dropped the ball! Let’s pick up skills. In reality, very few of us exercise these as a regular habit. the ball, take it to the In fact, many of us interact in society without ever having learned classrooms, and bring it back the proper social skills. As we deal with others in our daily lives, it into our churches. is not difficult to observe that many of us ignore the most basic manners of social correctness. In order to be self-motivated and toI have written and self published several simple but powerful increase confidence and self-esteem, you need to be mentally andbooks for parents and our children. My goal is to prepare students emotionally balanced. One way to achieve this balance is by usingand parents to live and work in a world that is highly technical good manners and social grace (etiquette), and you will experienceand diverse. They will have learned the Proper Social Skills success in all environments. Good manners and behavior defineneeded to interact in our diverse society. Students and their the caliber of who we are regardless of our income, race, degree ofparents will have learned how to combine social skills with string formal education, or career.educational practice. A person with good manners shows the world who he or she is,The lessons in this guide book are designed to help you fit in including tastes, opinions, friends, quality of life, and self-respect.anywhere. After reading this book, you will enhance the social Drevelyn Matilda Minor, Authorskills you have already acquired. This book will increase yoursocial awareness, with very simple instructions. Learning socialskills is the key to being able to express acceptable behavior.Education is the key to success in life. Etiquette is basically goodmanners! The best etiquette is based on “The Golden Rule,” that is,treat others as you want them to treat you.While working for many years in the San Francisco Unified SchoolDistrict, I found that the majority of students in public and someprivate schools, junior colleges, and universities lack theunderstanding, training, and experience of good social skills /etiquette. This creates an insecurity and reluctance to blend withvarious societies. 2
  3. 3. workers, teachers, peers, strangers, Hygiene and virtually everyone you come inAt Home contact with. The greatest attributes Brush Your Teeth Twice a Day of social acceptance, is the ability to converse.Early Childhood Some important words to use in yourDevelopment daily life are Please Thank you! You’re Welcome Bathe or Shower regularly. I Apologize Good morning – Greet family members, house guests and anyoneFirst Teachers – Parents and you might come in contact with atGrandparents church, school, etc.Grandparents can assist your parentswith your development of great social Apply the same rule to the afternoonskills. Remember, in most cases they and evening.taught your parents. Good night -- Before going to bed sayCharacter Building “good night,” to family members or Don’t forget to say your prayers beforeA grandparent might reinforce what any guest who might be visiting your going to bed.your parents taught you during your home.early years to ensure proper behaviorin your daily life.The Golden Rule“Do unto others, as you would likeothers to do unto you.”Everyone is to be treated with respectand courtesy. This golden rule appliesto all family members, friends, co- 3
  4. 4. Responsibilities at Home parents around the house willingly daily. Sleepwear: Boys and quickly. should have pajamas, a robe and slippers. Meal Times: Volunteer on special Closing Doors: Hold the door occasions to help parents and Girls should have knob and shut it softly rather than grandparents prepare the meals. At pajamas, nightgowns, a letting it slam shut. other times, offer to set the table or dorobe and slippers. other things that might be needed for Knock softly and ask permission a family meal.Daywear: Place your clothing out each before entering other family member’snight before you go to bed. Arrange bedrooms.outfits by them together. Do not placeyour clothing on the floor. Laundry: Put your dirty clothes in your laundry basket or laundry bag. Wash your dirty laundry and put away your cleanclothes in drawers or on hangers Yard Work: Help your parents withHousework: Volunteer to help your yard work and take out the trash 4
  5. 5. If you need extra help with math, reading, science or any other subject, ask your teachers for information onAt School after-school tutorial sites and Saturday schools.Be On Time for Your Class! Also, ask about after-school and tutorial programs at your place of worship. Classmate Party Invitations Student Questions in Class You must follow the If you have a question, school’s policy for raise your hand and wait extending invitations.This is the first sign of good classroom for the teacher to call your If you pass yourmanners. name. invitations out at school, it is polite toIf you are sick and unable to attend Don’t place your feet on invite all of your classmates. (If youschool, have your parent or guardian the furniture at school exclude some of your classmates, somecontact the school secretary first thing or at home. students’ feelings might be hurt.)in the morning. If you ONLY want to invite a smallBut if you’re late to class, enter the Home Work Assignments group from your class, (Girls Only “or”classroom quietly and gently close the Boys Only) give them the invitationsdoor. Be considerate of other students Do your homework after school, or have your parents mailand the teacher. daily and turn it an invitation to their home. in on time. You can do your homework You can also contact them by phone to during free time at school, on invite them. the bus, in the car or at home. 5
  6. 6. Good Sportsmanship dining experience for other patrons, soAfter playing a sport or a game, if you bring your child to dine out,congratulate the other players on their make sure they are behaving properly.playing ability and let them know thatyou enjoyed playing with them. 1. Use a fork unless eating finger food.Good Sportsmanship is considered 2. Do not stuff your mouth full of 9. Break off a small piece of your fitting for playing or food because it doesn’t look good dinner roll before buttering it. watching sports. This and because you could choke. 10. Do not pick anything out of your includes observing the 3. Chew with your mouth closed. teeth at the table. If it bothers rules of fair play, respect for No one should see food chewed you, excuse yourself and go to others, and being gracious in up or to have to listen to it being the restroom. losing. chewed. This means no talking 11. Use a napkin to “dab” your with your mouth full. mouth. The napkin should be on 4. Eat slowly. Wait a few seconds your lap when not in use.Restaurant Manners before getting another fork full. 12. Do not wipe or blow your nose 5. Do not reach over someone’s with your napkin.Twelve Dining Tips for Parents plate for any other item on theand Children table. Ask someone to pass the Public Dining with Friends item to you. 6. Do not make any rude comments about any food served in the restaurant. It will hurt Do not send a dish someone’s feelings. back unless it is 7. Always say “Thank You” when really inedible--not just because you served something. changed your mind. When leaving the 8. For buffet style meals – wait table, put your chair under the table. until everyone is served before starting to eat. Do not drum your fingers on the table, pick your teeth, comb your hair, orIt is never too early to start teaching polish your nails.good restaurant manners to children.Poorly behaved children can ruin the 6
  7. 7. benediction at a house of worship or at Never chew gum, do not smack, rattleSocial Etiquette large gatherings. Whether or not you gum or candy wrappers, or talk loudlyCelebrations believe in God, bow your head and while visiting or sitting next to people remain silent for the duration of the at the theater, at a concert, or in aBirthdays prayer. house of worship. Be considerate of the performers and museum guides. Religious Ceremonies Parents, attending Public LibraryFirst religious ceremonies Treat books withCommunion must understand that the the greatest ceremonies are an respect. Never important and joyful tradition for mark in them families. However, you should find and always other activities for children who are too return them on young to sit comfortably, quietly and time. still throughout the services, thus respecting the house of worship, the Public Elevator clergy, and the other attendees.Bar Mitzvah Public Manners Museum/Theatre/Concert Who gets on or off an elevator first? The person who reaches the elevator first or is closestHouse of Worship to the door – regardless ofA request to bow your head is asked ofyou most of the time for a moment of gender, enters or exits theprayer, for an invocation, or for the elevator first. 7
  8. 8. Good Neighbors Sneezing in Public Welcome new Federal Buildings neighbors to your When you sneeze or Hats or Caps neighborhood. cough, cover your nose and mouth with a soft tissue or handkerchief, using your left hand. This will leave your Always ask for right hand clean for hand shaking, permission Men and boys should remove their opening doors, etc. before walking or hats or caps when entering all federal After sneezing it is polite and playing in a buildings. appropriate to excuse yourself, just by neighbor’s yard saying, “Excuse me,” to the person nextor on your neighbor’s property. Public Transportation to you after coughing or sneezing in both social and professional situations.Dallas Texas When you have a coldCitizenship or the flu, you should also wash your hands often Keep your feet out of the public or carry a small passageway, so you will not trip bottle of hand sanitizer. people. Say, “Excuse me” or “pardon me” when trying to go passed another Never spit in public! person. Always offer your seat to elders and people with a disability. If someone near you drops something, Public MarketTrash the Trash - Keep your pick it up and hand it over to him or Do not cheat in line.city beautiful by using her.the public trash can. If you have 14 items inAlways place your your shopping cart, and thetrash in a trash can supermarket is packed, you should not(not on city streets). race to the 10 items express lane. 8
  9. 9. National Anthem The lyrics to the Star Spangled Banner O Lord, we pray thy blessings, were written by Francis Scott Key, and upon this food and upon our souls. Guide us through life and save us through the music by John Stafford Smith. AWhen the National Anthem is played, Christ. Congressional resolution made it theyou must stand up and sing. Men and Amen. National Anthem in 1931.boys should remove their hats.There are four verses to the anthem, Blessing for a Christian Homebut it is the first verse that is usually Table Graces In Christian homes the father or mothersung. There are also state songs for usually says grace, although occasionally aeach of the fifty states as well. Familiar Graces child is asked to say it. Family grace is said either with everyone standing or with everyone seated with bowed heads.National Anthem Lyrics Oh, say can you Our Father in Heaven, for this mealsee by the dawn’s early light what so you have given we want to say thank youproudly we hailed at the twilight’s last Many households observe the tradition of from our hearts. Bless the ones whogleaming? pausing before a meal to give thanks for prepared it and Lord as we share it willWhose broad stripes and bright stars the food on their table and other good you stay with us and be our guest ofthru the perilous fight, o’er the things in their lives. Grace should be said Honor.ramparts we watched were so gallantly first and nothing should be touched on the Amen.streaming? And the rocket’s red glare, table beforehand not even the water glassesthe bombs bursting in air, gave proof or the napkins. Thank you, Lord, for this food which isthru the night that our flag was still set before us. May we use it to nourish ourthere Oh, say does that Star Spangled Simple Guest Grace bodies, and thee to nourish our souls? O Lord, forgive us our sins and bless Make us ever more mindful of the needs ofBanner yet wave o’er the land of the others, and the needs of our planet. these refreshments in Christ’s name.free and the home of the brave? Amen Through Christ Our Lord, Amen 9
  10. 10. Around this happy table may no evil ever The Menucome, let health, peace and happinessmake up our daily sum. Formal Dining If, after looking over the dinner menu, there are items you are uncertain about, ask questions about them. It isChildren’s Prayers better to find out what is in the dishChildren treat grace as an opportunity to before you start placing it on yourtalk about their concerns. It gives us all a plate. It could be something you do notchance to show how we can communicatewith God. like or to which you are allergic. AvoidGod is great, God is good spending the entire meal pickingLet us thank him for our food tentatively at your food.by his hands, we are fedLet us thank him for our bread First Person ServedAmen. The host serves the guest of honor (Fe- male) first and then proceeds counterThank you for the world so sweet, clockwise around the table.Thank you for the food we eat,Thank you for the birds that sing, Last Person ServedThank you, God, for everything.Amen. She serves her husband next to last and herself last.Catholic Grace When should children begin eating? Children eating alone with their parents should wait until their parents begin eating before picking up their soupspoon or fork.Give us grateful hearts, O Father, for allthy mercies, and make us mindful of the Serving Directionsneeds of others, through Jesus Christ our Serve and remove all dishes from theLord. Amen. “LEFT.”Bless us O Lord, and these Thy gifts,which we are about to receive from Thy Serve all beverages from the “RIGHT.”bounty, through Christ Our Lord. Table manners play an important part inAmen. making a favorable impression. Our manners can speak volumes about us as professionals. 10
  11. 11. Eating SoupPassing Food at the Table Table Conversation Dip the spoon into the soup, moving it away from the body, until itFood should be passed to the right, or is about two thirdscounter clockwise. If you need full. Sip thesomething that you cannot reach liquid from theeasily, politely ask the person closest side of the spoon.to the item you need to pass it to you.For example, “After you’ve used them Do not slurp soup fromyourself, would you please pass me the Engage in table conversation that is a spoon. Spoon the soup away from yousalt and pepper?” pleasant but entirely free of controversial when you take it out of the bowl and subjects. sip it from the side of the spoon. If yourSeasoning Your Food soup is too hot, let it sit until it cools; Proper Table Posture do not blow on it. Do not season your food before you have Chewing Foodtasted it! The host /chef will be Do not chew your food with youroffended by your actions – especially if mouth open or make loud noises whileyou have not tasted the dish. you are eating. Although it is possible Hunching - Never HUNCH over your to talk with a small piece of food inBread or Rolls dinner plate! Proper posture at the table is your mouth, do not talk with your very important. Sit up straight, with your mouth filled with food. arms held near your body. You should neither lean on the back of the chair nor bend forward to place the elbows on the table. Contrary to Removing Bad Tasting Food popular belief, elbows on the table are Never spit a piece of bad food or toughEat rolls or bread by tearing off small acceptable between courses or after everyone gristle into your napkin! Remove thebite size pieces and buttering only the has finished eating. food from your mouth using the samepiece you are preparing to eat. When It is permissible to lean forward slightly every utensil you used to place it in yourready for another piece, repeat the now and then and press the elbows very lightly mouth. Place the piece of food on thesame process. against the edge of the table, if it is obvious edge of your plate. If possible, cover it. that you are not using them for support. 11
  12. 12. Food Caught Between Teeth Drinking Beverages The salad fork is on your outermostIf food is caught between your teeth left, followed by your dinner fork.and you cannot remove it with yourtongue, leave the table and go to the Wipe your mouth with Your soup spoon is on your outermostrestroom where you can remove the your napkin after eating right, followed by your beverage spoon,food from your teeth. off your plate. Do not salad knife and dinner knife. take a sip of any beverage Your dessert spoon and fork are aboveLeaving the Table at the table until your mouth is empty your plate or brought out with dessert.You should not leave the table during and wiped with your napkin. You needthe meal except in an emergency! to keep the rim of your glass or cup Use a knife and fork to cut and eatSimply excuse yourself from the table free from food marks. your food. On your plate cut your foodif you must go to the bathroom or if by holding the knife in the right handyou suddenly become sick. Later you and the fork in the left hand with the fork tines piercing the food.can apologize to the host by sayingthat you did not feel well. Silverware & Napkin Etiquette Cut a few bite-size pieces of food, andLeft-Handed Person then lay your knife across the top edgeIf you or someone you are dining with of your plate with the sharp edge of theis left-handed, it is best for the left- knife blade facing you.handed person to sit at the left end ofthe table or at the head of the table. Change your fork from your left to yourThis arrangement helps ensure that Choosing the correct silverware from right hand to eat, fork tines facing up.everyone has adequate elbow room to the variety in front of you is not as If, you are left-handed, keep your forkeat comfortably. difficult as it may first appear. in your left hand, tines facing up Remember the rule to work from the If a piece of your silverware falls ontoSpilling Food off Your Plate outside in, and you will be fine. Work the floor, pick it up if you can reach itIf food spills off your plate, you may your way in, using one utensil for each and simply and quietly request a cleanpick it up with a piece of your course. Starting with the knife, fork, or replacement.silverware and place it on the edge of spoon that is farthest from your plate,your plate. if you skip the first course, skip the first fork. 12
  13. 13. The napkin remains on your lap throughout the entire meal and is used gently to blot your mouth when If you have to leave the needed.table temporarily, place your fork over If you need to leave the table duringyour knife in an inverted “V.” This the meal, fold your napkin and place itwill let the server know you are not back to the left hand side of your plate. Communicationquite finished with your meal. The host will signal the end of the The more you communicate to the meal by placing his or her napkin on waitperson, the better he or she will beOnce you have used a piece of the table. able to serve you. If you are displeasedsilverware, never place it back on the When you leave the table at the end of with the dining experience in any way,table. Leave unused silverware on the the meal place your napkin loosely it is up to you to calmly and politelytable. Do not leave a used spoon in a next to your plate. (Do not refold your articulate that to the waitperson, hostcup, either; place it in the saucer. You napkin, but do not wad it up, either.) or manager so they can have ancan leave a soup spoon in a soup bowl. Do not leave your napkin on your opportunity to fix the problem. chair. If you do not say anything and just wait until the end of the meal to leaveNapkin a substandard tip, the waitpersonEtiquette Fine Dining won’t know what went wrong. Tipping Five Standard Tip: 15-20% of a checkPlace your napkin on your lap, Restaurants Increase Tip: 20-25%completely unfolded. The Host is the Restaurant Greeter Waitperson went to any length toA large dinner napkin should be folded who is in charge of the dining room. make you happyin half after opening and before placingon your lap. No Tip: The Wait Staff Only in extreme cases should a tipTypically, you want to put your napkin The waitperson will serve your meal or never be given. Poor Service:on your lap soon after sitting down at any selections from the menu. inattentive – forgetful – rude –the table (but follow your host’s lead). careless. 13
  14. 14. FOURTH COURSE SIXTH COURSESeven Course Meals DessertFIRST COURSEAppetizer If the appetizer is Except for the water andseafood cocktail, a small fork is placed champagne glass, each place setting isto the right of the soup spoon. The Meat A large completely cleared away from thecocktail fork will be the only fork that dinner or entrée plate follows once the table. A dessert plate is normallywill ever be placed to the right of the server has removed the fishplate, fish brought to the table; the dessert spoondinner plate. fork and knife. Normally, red wine is and fork are placed above the main served with this course. place setting.SECOND COURSE FIFTH COURSE Finger Bowl Salad Use for washing your fingertipsSoup After the appetizer, On the other hand, dessert can becomes the soup bowl, which is placed served with the finger bowl. A fingeron a service plate. Once you finish bowl comes with an under plate andyour soup, the service plate, soup bowl, doily. The bowl contains warm watersoupspoon and sherry glass will be with a lemon slice. Once you haveremoved. washed your fingertips, the finger bowl is placed to the left. The server willTHIRD COURSE remove the bowl then serve the dessert. In European dining, the salad course is served last; Americans normally SEVENTH COURSEFish Entrée A small plate serve this course after the soup.replaces the service plate. The outer Both the salad plate and salad knifeutensils are used. The bread plate is to and fork are smaller than the other Coffee or Tea A coffee or teathe left with a butter spreader. utensils. cup and saucer is brought to the table and coffee or tea is served once dessert is served. 14
  15. 15. minutes and then decide whether you If you are running late, let theHost Role want to eat alone or leave. If you leave, restaurant know of your late arrival. you should leave a message with the Hopefully, they will be able to fit youRestaurant Dining restaurant host and tip the waiter. in.Business Meetings You can make menu suggestions to Gentlemen – it is appropriate to hold your guests, and if they order an the chair and seat the woman on your As a host, appetizer or soup, do likewise. right. you should clarify your You are responsible for initiating Always speak softly when eating out role. business talk. If it is a breakfast meal, and never snap your fingers at the Choose an keep social conversation to a server! appropriate minimum. If it is a lunch meal, you can restaurant converse until orders are taken, but When the server is ready to take your and make then get down to business. If it is a order, and you have not made a reservations. dinner meal, business may or may not decision about what to order, ask theIf you are confirming for a breakfast, be discussed. If spouses/partners are server to return in a few minutes.you should do so the afternoon before included, never talk business.lunch. If, after looking over the menu, there Do not make a big production about are items you are uncertain about, askIf you are confirming for a dinner, you the bill. It is best if you give your your server any questions you mayshould do so that morning before the credit card to the waitperson before the have. Answering your questions is partafternoon of the dinner. meal so that the bill never comes to the of the server’s job. It is better to find table. out before you order what is in a dish.Please arrive early and wait by the It could be something you do not like ordoor for your guests. If you are seated, Always phone in advance for a to which you are allergic. You don’torder water or a soft beverage, but reservation and be on time. want to spend the entire meal pickingdon’t begin eating the bread. at your food. If you need to cancel your reservationIf your guests are over 15-20 minutes try to notify the restaurant within 24 In a restaurant, women’s orders arelate, you should call and tell them that hours of your cancellation. taken before the men’s.you are waiting. Wait five or ten more 15
  16. 16. An employer will generally suggest When leaving the table, always say Sharing Foods – Yes, it isthat your order be taken first; his or excuse me to others at the table, fold appropriate to share when others ather order will be taken last. your napkin neatly and place it to the the table are also willing to share. left of your dinner plate. However, always request additionalAs a guest, you should not order one of small plates and clean utensils forthe most expensive items on the menu Not Finished dividing the shared food.or more than two courses unless yourhost indicates that it is all right. When entertaining a guest for dinner If you do not want the or cocktails, the person who extendedIf the host says, “I’m going to try this waitperson to remove your plate from the invitation (regardless of gender) isdelicious sounding cheesecake; why the table, place your knife and fork in responsible for the bill.don’t you try dessert too,” or “The an inverted “V” on your dinner plate.prime rib is the specialty here” I think Place the fork over the knife with the Sneezing or Blowing Your Nose –you’d enjoy it, then it is all right to “Prongs” pointing down. Excuse yourself from the table, and doorder the item if you would like it for not use your napkin as a handkerchief. Finishyour meal. When you finish your meal place the Guest RoleIt is best to order food that can be knife and fork parallel to one another Be on time. Call if you will be late.eaten with a fork and knife. Finger across your plate with the knife bladefoods can be messy and are best left for facing inward toward you. Your knife Allow the host to lead and never fightinformal dining. and fork should be positioned at ten over the bill. o’clock to four o’clock.It is inappropriate to ask for a doggy Always be courteous and thank thebag when you are a guest. Save the Social Setting - it is always host.doggy bag for informal dining. appropriate for a male to stand when a female is leaving the table. Keep your briefcase and/or purse offDo not order alcoholic beverages. the table.Drinking too much when dining out is Business Setting – it is not alwaysone of the most disliked behaviors. necessary for a male to rise whenever Ladies - always go to the bathroom to his female coworker(s) leave the table. apply your make-up or fix your hair.Do not smoke while dining out. Never do it at the table. 16
  17. 17. The menu has also changed from Turn off your cellular phone during a Tea Party Etiquette tea, bread, butter and cakes, to business meeting. include three particular courses served specifically in this order: Never correct others’ manners. Savories Tiny sandwiches or Ten Commandments for Business appetizers Meals Scones served with jam and I. Thou shall not jump straight into Devonshire or business talk Clotted Cream II. Thou shall not be late If the host pours your cup half full with Pastries Cakes, cookies, III. Thou shall not table hop tea – that is a sign that they wish for shortbread and IV. Thou shall not talk policies, diets, you to stay a while longer. A full cup of sweets or about family tea poured by the host indicates a wish V. Thou shall not dominate the for you to leave. Since it is a tea party, it is okay to eat conversation with fingers. However, if an item is VI. Thou shall not dawdle over There are three basic types of particularly messy (has a runny ordering or eating Afternoon or Low Tea: filling), use a fork. VII. Thou shall not drink too much alcohol Cream Tea Tea, scones, jam and If all the courses are laid out on theVIII. Thou shall not fight over who cream table, you should eat them in this pays the bill. Light Tea Tea, scones and order: IX. Thou shall not neglect thy table sweets First: Scones or Muffins manners. Full Tea Tea, savories, Second: Tiny Sandwiches X. Thou shall not forget to show scones, sweets and Third: Sweets – Pastries appreciation dessert Think of it like a meal where you can In England, the traditional time start with bread, then have the main for tea was 4 or 5 o’clock and no course, but save the dessert for last. one stayed after 7 p.m. Most For scones or muffins, break off a bite- tearooms today serve tea from 3 size piece, then put a small amount of to 5 o’clock. 17
  18. 18. jam or butter on it. If Devonshire or individual tea bags, which can get very Pinky – Fingerclotted cream is available, a small messy, especially with children.amount can be dabbed on after the When using tea bags at a tea party,jam. This thick cream is for scones, always have a small dish at your placenot for the tea. setting on which your guest can place Do not extend your pinky the used tea bag. out when drinking tea.Take bites of the tiny sandwiches. Just hold the teacupNever stuff the whole thing in yourmouth, even though it is small. Tea Cup Etiquette normally. Hold the cup lightly, byIf using sugar, do not dip the sugar the handle - your pinky does nottong or sugar spoon into your teacup. have to be extended. (Contrary to(I recommend using sugar cubes.) popular belief, the ring and pinkieStir sugar and/or milk with your fingers should not be extended, butteaspoon, and then place the teaspoon should rest by curving gently backon your saucer. Pick up your cup and saucer together toward your wrist.) holding the saucer in one hand andWhen drinking the tea, you can hold cup in the other. Stirring Your Tea When stirringthe cup and saucer near your chest your tea, do not make clinking noisesthen take the teacup off the saucer and Hold the saucer under your cup by the sides of the cup while stirring.bring it up to your mouth to drink. while you sip your tea (so you don’t Gently swish the tea back and forth spill it or dribble). being careful not to touch the sides ofIf the tea is hot, do not blow on the tea. your cup if possible. Never leave yourLeave your teacup on the table to cool. The best way to hold a teacup is to spoon in the cup and be sure not to slip your index finger through the sip your tea from the spoon. AfterMessy Tea Bags handle, up to almost the first stirring, place your spoon quietly on knuckle, then balance and secure the the saucer, behind the cup, on the cup by placing your thumb on the top right hand side under the handle. of the handle and allowing theHopefully, the tea will be served from bottom of the handle to rest on yourthe teapot, rather than having middle finger. 18
  19. 19. Milk – Not Cream Tea Party Menu Quick Breads & Scones (TEA SANDWICHES) Muffins ~ Apricot and White Chocolate Scones ~ BestServe milk with tea. Please do not use Blueberry Muffins ~ Cherry Scones ~cream. Cream is too heavy and masks Date Drop Scones ~ Orange Poppythe taste of the tea. Although some Seed Bread ~ Scones ~ Mincemeatpeople pour their milk into the cup Nut Bread ~ Vanilla Bean Loaves ~first, it is probably better to pour the Chicken Curry ~Cucumber Mint Wonderful Scones ~ Zucchini Breadmilk in the tea after it is in the cup in ~Carrot-Ginger ~ Cucumber-Goatorder to get the correct amount. Cheese and Watercress ~Putting on Spreads & Toppings the Ritz Egg Salad ~ Radish PoppyTea Party Menu Seed Tea Sandwiches ~ Spring Radish Tea SandwichesLemon Slices–Not Wedges Radish Sandwiches on Zucchini Basil Muffins Lavender Jelly Lemon Curd When serving lemon with Mock Devonshire Creamtea, use lemon slices, not wedges.Provide a small fork or lemon fork for Dessertsyour guests or the tea server can Smokedneatly place a slice in the teacup after Salmon Sandwich on Cake ~ Pies ~ Cookies ~ Boccone Dolcethe tea has been poured. Be sure never Pumpernickel. (Sweet Mouthful) ~ Cranberry Tartletto add lemon with milk since the ~ English Trifle ~ Fresh Strawberrieslemon’s citric acid will cause the Dipped in Chocolate ~ High Tea Lemonproteins in the milk to curdle. Cookies ~ Lavender Tea Cookies 19
  20. 20. Finger Foods Hors d’Oeuvres, Crudités CookiesArtichoke It is never necessary Canapés, To eat it, pull off a leaf, dip it, to try to eat the Almost everything that is served at ascrape the flesh from the base cookie that comes as a garnish to your cocktail party or during a pre-mealof the leaf with your top teeth, dessert with a spoon. Unless the cocktail hour is intended to be eatenand discard the leaf on the plate cookie has fallen so far into the with the fingers. Some of these foodsprovided for that purpose. chocolate sauce that there is not a make appearances at regular meals asAsparagus clean corner by which to pick it up. well (although not usually in very formal ones). When they do, it is still Corn on the Cob permissible to use the fingers to eat Asparagus may be It is unlikely that it will them. This includes olives, pickles,eaten with the fingers as long as it is be served at a formal nuts, deviled eggs, and chips.not covered with sauce. It is fine to event, but if you encounter corn on theuse a fork and knife to eat asparagus. cob, it may be picked up and eaten. Small Fruits and Berries on The approved method of doing so is to StemsBread butter one or two rows at a time and to Bread must always be eat across the cob cleanly. broken, never cut with a knife. Tear off a piece that French Fries, Fried Chicken,is no bigger than two bites worth and Chips, and Hamburgereat that before tearing off another. If These items (also classified as fastbutter is provided, then butter the foods will not be served in a formalsmall piece and eat it. setting. Most are eaten with the hands, although a particularly messyBacon hamburger could be eaten with a forkWhen bacon is cooked until it is very and knife. Also, steak fries (the thick- If you are served strawberries with thecrisp, and there is no danger of getting cut, less crispy variety) may be best hulls, on, cherries with stems or grapesthe fingers wet with grease, it is okay eaten with a fork. in a bunch, then it is okay to eat themto pick it up to eat. with your fingers. Otherwise, as with 20
  21. 21. all berries, the utensil of choice is aspoon. In the case of grapes, you mayencounter a special scissors, to cut off asmall cluster from the bunch. If not,tear a portion from the whole, ratherthan plucking off single grapes, whichleaves a cluster of unattractive barestems on the serving platter.Straightforward SandwichesThe straightforward sandwich is anysandwich that is not open-faced, nottoo tall to fit in the mouth, notsaturated with dripping sauces orloaded with mushy filling. It isintended to be picked up and eaten.Otherwise, use a fork and knife. 21
  22. 22. Basic Table Setting1. Server Plate (will be replaced with a Dinner Plate) is 7. Dinner Fork is placed to the LEFT side of the DINNERplaced on table allowing about two feet for each person and in PLATEthe CENTER of the space 8. Dinner Knife Placed at the RIGHT of the DINNER2. Soup Bowl Placed in the CENTER PLATE3. Salad Plate to the LEFT of the dinner plate just above 9. Beverage Spoon Placed on the right hand side to thethe NAPKIN and SALAD FORK RIGHT of the DINNER KNIFE4. Dinner Roll Plate and Butter Spreader (on top of the 10. Soup Spoon Placed at the RIGHT of the DINNERbread plate) – Place just above the DINNER PLATE, a little to SPOON (If serving soup)the left 11. Beverage Glasses (Water) Placed to the RIGHT hand5. Place napkin to the LEFT side of the SALAD FORK side starting at the TIP of the KNIFE.with the INSIDE FOLD facing the DINNER PLATE 12. Beverage Glasses (Milk or Juice) Placed to the RIGHT6. Salad Fork is placed on the LEFT HAND side of the hand side of the WATER GLASSDinner Plate 22
  23. 23. fairly easy to master. Your waiter will fill the glasses in theFormal Dining correct order. When each course is finished, allow the server to remove the glass for that course as well as the plate. Beverage Glasses Positions (minimum of five glasses) Sherry or Aperitif Glass The glass farthest to the right may be a sherry or aperitif glass, if one is served to accompany the soup course. This will be the first glass you use. White Wine Glass Next is the white wine glass, which is used during the fish course or appetizer. Red Wine Glass Behind the white wine glass is the red wine glass. This glass is larger, with a fuller bowl that allows the red wine to “breathe.”Rules: In a formal place setting, the first two rules toremember are: Water Goblet 1) Solids are to the LEFT (Yes, your bread plate to the The largest glass is the water goblet, which sits just above the left) dinner knife. 2) Liquids to the RIGHT Champagne GlassUtensils are placed in the order used. You always work Finally, behind and to the right of the water goblet is thefrom the “outside in” as the meal progresses. champagne glass, if champagne will accompany dessert.Beverage Glasses You may also find a champagne glass in the first position,Formal meals normally have a minimum of five glasses at the perhaps served with oysters as an appetizer.table. Each glass is slightly different in shape and size. This is 23
  24. 24. Formal Dining Table Setting1) Server Plate ( Replaced with a Dinner Plate) 13) Small Cocktail Fork- placed to the right of the soup2) Soup Bowl spoon. (This cocktail fork will be the ONLY fork that will3) Salad Plate ever be to the right.)4) Bread & Butter Plate 14) Dessert Spoon & Fork5) Napkin 15) Water Goblet6) Fish Fork 16) Champagne Glass7) Salad Fork 17) Red Wine Goblet8) Dinner Fork 18) White Wine Goblet9) Dinner Knife 19) Sherry Glass10) Fish Knife 20) Coffee or Tea Setting (Placed on the table at end of11) Beverage Spoon meal, often with the desserts.)12) Soup Spoon 24
  25. 25. 2. Exercise Regularly the escalator or elevator. Try to doHealthy Eating these things for a total of 30 minutesPhysical Fitness Work up a good every day. sweat. When you are 4. Snack SmartBreakfast Brain breathingPower (10) Tips hard and Snacks are a great way to refuel. sweating, it Choose snacks from different food helps your groups – have a glass of low-fat milkResearch has shown that eating a heart pump and a few celery sticks with peanutnutritious breakfast that includes better, gives you butter and raisins, or some dry cereal.grain or protein and fruit or juice helps more energy, and helps you look and If you eat smart at other meals,to improve students’ test scores, feel your best. Start with a warm-up cookies, chips, and candy are okay forbehavior and well-being. that stretches your muscles. occasional snacking.1. Start with Breakfast (Daily) Include 20 minutes of aerobic activity, 5. Grains, Fruits, and Vegetables. such as running, jogging or dancing. Follow-up with activities that help make you stronger such as push-ups or lifting weights. Then cool-down with more stretching.Breakfast fills your “empty tank” to get 3. Get Moving!you going after a long night without Energy Foods –Eating more grains,food. Eating a good breakfast can help It is easy to fit fruits and vegetable gives youyou do better in school. Easy to physical activities into carbohydrates for energy plusprepare breakfasts include cold cereal your daily routine. vitamins, minerals, and fiber. Besides,with fruit and low-fat milk, whole- Try to fit physical they taste good! Try breads such aswheat toast with peanut butter, yogurt activities into your whole-wheat bread, bagels, and pita.with fruit, whole-grain waffles or even daily routine – take Spaghetti and oatmeal are also in thelast night’s pizza. the stairs instead of grain group. 25
  26. 26. 6. Balance Your Food Choices 8. Exercise with Family or Friends Being active is more How to Eat To LiveDo not eat too much of one thing. You fun with family ordo not have to give up foods like friends. Invite others Six (6) Nutrient Groupshamburgers, French fries, and ice to join you and plancream to eat healthfully. Your body one special physical Group One (1) - Waterneeds protein, carbohydrates, fat, and activity like a bike ridemany different vitamins and minerals or hiking, with a group each week. Water transports other nutrients tosuch as Vitamins C and A, iron, and cells, carries wastes away, aidscalcium from a variety of foods. 9. School Physical Activities digestion and more. It makes up Join in. Whether you take a physical more than half your bodyweight.7. Healthy Eating Style education class or do other physical SOURCES: water ~ juices and other activities at school, such as intramural beverages, soups and many “solid”A healthy eating style is like a puzzle sports, structured activities are a sure foods (fruits, vegetables, breads, etc.)with many parts. Each part, or food, is way to feel good, look good and staydifferent. Some foods may have more physically fit. Group Two (2) – Mineralsfat, sugar or salt, while others may Build bones, teeth, blood, and help thehave more vitamins or fiber. There is a 10. Fun Physical Activities body use energy. Especially importantplace for all these foods. What makes a to young people:diet good or bad is how foods fittogether. Group (3) Three - CalciumBalancing your choices is important.At dinner choose lower fat foods. Fit in Take advantage of physical activitiesa higher fat food like a meat pizza in you and your friends enjoy doing Calcium is found in milk,moderation. If two pieces of pizza fill together. Be adventurous. Try new cheese and other dairy products, andyou up, do not eat a third. sports, games, and other activities as also in some green vegetables. well as new foods. You will grow stronger, play longer, and look and feel better! Set realistic goals – don’t try changing too much at once. 26
  27. 27. Group Four (4) Proteins Group Five (5) - Carbohydrates in them), whole milk, cream, most cheeses, meats, poultry (especially Provide energy with skin), eggs, chocolate, avocados, Proteins build and (calories) for muscles, peanut butter and nuts. repair cells, fight infection, nerves, and the brain. and make your blood Complex carbohydrate foods provide Note: A good source of a vitamin orstrong. Found in meat, poultry and calories and other nutrients. (They are mineral contributes at least 10 percentshellfish, dried beans and peas, dark also sources of fiber, essential for of its Percent Daily Value per serving.green leafy vegetables (spinach, etc.), digestion and the prevention of some A good source of dietary fiberand dried fruits. diseases.) Simple carbohydrates contributes at least 2 grams of dietary provide calories, but not much else. fiber per serving.COMPLEX PROTEIN SOURCES COMPLEX CARBOHYDRATES:Fish, meat, chicken, eggs, milk, and These include breads, noodles, grains, Good Sources of Vitamin Asoybeans cereals, potatoes, nuts, seeds, dried beans, lentils and peas, vegetable, and ApricotsCOMPLETE PROTEIN SOURCES some fruits. Broccoli CantaloupeDried beans, lentils and peas, nuts, SIMPLE CARBOHYDRATES: Carrotsbreads, noodles, grains and cereals These include table sugar, powdered Collards sugar, brown sugar and “natural” EggplantVITAMINS help the body use food and sugars in honey, corn, and some fruits Kalework properly. Mango Group Six (6) – Fats PumpkinESPECIALLY GOOD SOURCES: Provide energy and SpinachCarrots, spinach, broccoli, green fatty acids, helps Squash, winterpeppers, leaf lettuce, cantaloupe, citrus digestion. Too much Sweet potatofruits, tomatoes, potatoes, whole and fat can be harmful. Tomatoenriched grains, milk products, fish, Turnip greensmeat, and poultry. SOURCES: Vegetable Watermelon oils, margarine, butter (and food fried 27
  28. 28. Good Sources of Dietary Fiber Good Sources of Potassium Good Sources of FoliateApple & Pears with skin Beans, dryApricot, dried Apricots, dried Black-eyed peasBanana Dry Beans LentilsDry Beans Black-eyed peas Mustard greensLima Beans Cantaloupe OrangeBlack-eyed peas Grapefruit juice Orange juiceBroccoli Honeydew melon Green PeasCarrots Lentils Split PeasLentils Orange juice SpinachOrange Green Peas Turnip greensGreen Peas Split PeasSplit PeasPotato with skin Plantains Potato Fun Food FactsPrunes Potato with skinSpinach Prune juice Did You Know?Winter Squash Cooked SpinachStrawberries Winter Squash Fast Food Isn’t New!Sweet potato Sweet potatoTomato Tomato The remains of fast Banana foods shops have been found inRemember: You have to burn 3500 ancient ruins! Evencalories to lose one pound of fat. ancient Greeks enjoyed take-out. The only thing that is new is the mass production, standard menus and recipes of fast-food “chains.” Wow! 28
  29. 29. Other Interesting Food Facts Salt Chop sueyLemons The word salary comes from the Lemons contain more Latin word sugar than strawberries. salarium. Salt was used in ancient times to pay forSnails work done. Today, salt (a form of The most sodium) is so prevalent in packaged likely of various tales about the originIn France, people eat approximately foods that it is far too easy to eat too of chop suey is that it was created by700 million snails per year. much salt. Watch your daily sodium Chinese immigrants in California. intake and read labels. AppetiteOnion The onion is named after a Frozen Fruits and Vegetables Temperature can affect Latin word meaning large Sometimes your appetite. You are more pearl of rice. Half of the frozen fruits likely to be hungry if you are cold! world’s population lives and vegetables on a diet staple of rice. are more Tomato nutritious thanFirst Breakfast fresh. The Have A Tomato WithCereal longer that fruits or Your Burger! When aThe first mass vegetables sit around waiting to be source of Vitamin Cproduced sold or eaten, the more nutrients they (orange, lemon, grapefruit, strawberry,breakfast cereal lose. Fruits and vegetables grown for tomato, etc) is eaten with meat orwas corn flakes. freezing are usually frozen right after cooked dry beans, the body they are picked, and have less time to makes better use of theInstant Coffee lose their nutrients. iron in the protein food. Instant coffee has been in existence since the middle of the 18th century. 29
  30. 30. Milk Listen Carefully Telephone Etiquette If the person is not home, listenWithin two (2) hours of carefully to what the caller says andstanding in daylight, milk Home Phone take a message. Keep a pad andloses between half and pencils on your desk at all times for Be considerate of thetwo-thirds of its vitamin B writing down messages. family telephone –content. 1. Ask the caller his/her name. If you others might wish to use the phone. do not know the correct spelling ofBaker’s Dozen the caller’s name, ask the caller to In a friendly voice, answer by saying spell his/her name. Bakers used to be fined if hello, good morning, or good afternoon. 2. Ask for their phone number. their loaves of bread If the caller wishes to speak to you, 3. Write down the message that the were under weight, so answer, “This is he/she” or “This is caller would like to leave. they used to add an James.” If the call is for another person extra loaf of bread to and he/she is nearby, say to the caller, Leaving Voice Messages at Home every dozen, just in case “One moment please.” In a clear voice repeat your name and– hence, the expression “baker’s dozen” telephone number, and a short Your Neighbor’s Phone message that is to the point. RepeatFish with Lemon If answering the telephone at someone your phone number slowly.It has been else’s home, simply say, “Hello,traditional to serve Jackson residence.” Gum Chewing and Talkingfish with lemon Do not chew or crack your gum whensince the Middle Ages. People believed Taking a Message speaking on the phone or speaking tothat the fruit’s juice from the lemon others in personwould dissolve any bones accidentallyswallowed. Talking During Mealtime Never answer the phone or talk to another person on the phone while eating. 30
  31. 31. Business Calls caller for being patient and finish the The person who originated/initiated business conversation. Call the second the call is responsible for calling back caller promptly after you have the other party completed the first call, just as you had promised. Keeping Phone Records Keep a record of all calls that comes Business Messages into the office. Use a phone message pad or phone log that indicates who called, the caller’s phone number, andPlease keep business calls professional date and time of the call. You can alsoor businesslike. log the message in the computer and save to retrieve when needed.Receiving Business CallsPick up the phone and answer with avery clear voice. Identify your company Cell Phone Etiquettename and yourself. For example:“Nia’s Enchanted Hair Boutique &Beauty Spa, Nia speaking; how may I Social Business messages always leave your Settingsassist you?” company’s name, your name, your company’s phone number and the Always useIf you are talking to a caller and the message.second line rings, apologize to the first discretioncaller and ask them if they would when using Office Answering Machine a cellularplease hold. If your company uses an answering phone in a social environment. It is machine or voice mail, please check best to refrain from placing cell phoneAnswer the second caller, get the your messages as soon as you return to calls during social events. Only answercaller’s name, phone number, and tell your desk. incoming calls after excusing yourselfthem you are on a call and will callthem back as soon as you finish. from the immediate area and Disconnected Calls at Work and remember to speak softly. Home – Who Calls Back?Return to the first caller thanking the 31
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