Long-form essay forthcoming.
Clay Shirky suggests that "literacy, in any medium, means not just knowing how to read that medium, but also how to create in it, and to understand the difference between good and bad uses." In this talk we'll discuss ways in which literacy facilitates not just understanding but empowerment as well, allowing organizations and their customers to better communicate with one another.
Bibliography here: http://bit.ly/10Mdelj
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