Pick up process – preparation is key for ease & speed
Customer Retention – keep them coming back to you!
CSI – Take a closer look at: Is the customer always right? Yes? No? Consider this philosophy from a successful dealer: “ The customer may not always be right. But, they are always in control of where they choose to spend their money. And, I want them to spend it at my store!”
ACTIONS For Improvement WHO CHECKS: BY WHEN: WHO: TASK:
Implement Your Action Plan! Improve Service, Parts, & CSI! Raise Absorption % & Help Your Sales Dept!