Frequent downtimes due to lack of pro-active monitoring, Basis team knows of a problem after a call from the Help desk Monitoring activity takes 60% of Basis time – No time for Upgrades/patches and exploring new SAP applications and its features Basis Team is multi-tasking and unable to keep track of what Basis monitoring is completed for each system Have Solution Manager – But unable to get it configured for System Monitoring/EWA due to lack of time/expertise Monitoring activity gets monotonous and does not excite Basis Team ! ! ! ! !