BICC Conceptual Overview

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Presentation I put together while at Business Objects where I spearheaded the development of the Business Intelligence Competency Center practice and service offering.

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BICC Conceptual Overview

  1. 1. The Business IntelligenceCompetency Center (BICC)Andrew Marks
  2. 2. Slide 2Naming ConventionsBusiness Intelligence Competency Center (BICC) So if you aren’t part of it, or don’t have one, your incompetent? We use this term because it is generally used by many of the analysts who cover BIBusiness Intelligence Centre of Excellence (BICOE) As opposed to being just mediocre?Business Intelligence Proficiency Center (BIPC) Less demeaning than calling someone incompetent is saying they aren’t proficient.Business Intelligence Operations (BIO) BIO has a nice ring to it; especially for a healthcare or biotech company But this center is more than just operationsBusiness Intelligence Organizational Network Infrastructure Center (BIONIC) The name is confusing but BIONIC is a pretty cool acronymBusiness Intelligence Backbone Operations (BIBO) BIBO sounds like it could be the name of a chimp at your local zooDon’t focus on the name; It’s the concept that matters most!
  3. 3. Slide 3Current State / Future StateBI Enterprise Deployments & BI Success ModelBI Competency Center (BICC)BICC Organizational ModelService OfferingsHow To Get StartedConclusionAgenda
  4. 4. Slide 4Current StateNarrow understanding of Business IntelligenceLots of deployments, requests or needs Clamoring around BI capabilitiesCan’t keep up with demand Constantly behind the curve Afraid to let “them” know what’s available for fear of not being able tomeet demandLack of SME’s on platformLack best practices or standards Ensure predictable, repeatable resultsInadequate requirements gathering or understandingAssets being manually leveraged / non-strategic usageLack of confidence in product and support team
  5. 5. Slide 5Ideal Future StateHolistic view of Business IntelligenceDeliberate Growth Infrastructure growth based on anticipated or predicted usage growthDevelopment of architecture expertise and domainknowledge BI Functional & Technical expertise BI Analysts & Tool Specialists for capabilities mapping & evangelismUnderstand & Implement a true BICC Capabilities – Technical & Strategic Staffing Levels How to become self-sustaining Strategic Staff Augmentation
  6. 6. Slide 6Current State / Future StateBI Enterprise Deployments & BI Success ModelBI Competency Center (BICC)BICC Organizational ModelService OfferingsHow To Get StartedConclusionAgenda
  7. 7. Slide 7What is a BI Enterprise Deployment?Supports multiple BI applications across enterpriseBuilt on common BI BackboneNecessitates development of common procedures Ensure efficient growth, ample performance, and appropriate supportSupports entire enterprise and/or extended enterprise (extranet)Considered a Tier 1 application Very strategic High visibility Every internal organization can leverage BIEvery employee and/or customer may access it Tremendous potential exposure It has to be deployed well and supportable
  8. 8. Slide 8Why a Backbone and BICC?First Project Maintain/EvolveSecond Project Maintain/EvolveThird Project Maintain/EvolveFourth Project Maintain/EvolveFifth Project Maintain/EvolveADOPTION RATEENTERPRISEAs additional projects roll in, the need for centralized control andwell-defined process becomes KEY to maintaining successTimeNumberofapplicationsCommon Issues• Higher Total Cost of Ownership• Lower User Satisfaction• Improper Usage• ResourcesDEPARTMENTALDriving Force Behind BI Backbone & BICC
  9. 9. Slide 9Achieving the BI Success ModelWhat does it take to achieve the BI Success Model?
  10. 10. Slide 10Current State / Future StateBI Enterprise Deployments & BI Success ModelBI Competency Center (BICC)BICC Organizational ModelService OfferingsHow To Get StartedConclusionAgenda
  11. 11. Slide 11Worst Practices – Where no BICC Gets youUniverse Development Situation: Teradata Universe with 3000+ objects Result: 30 min. loads; difficult to work with; extensive change controlplanning; challenge to regression test; poor report performance; no ad-hoc usefulness due to its sizeData Warehouse/Data Mart Situation: Data warehouse structure based on data sources/load Result: Data warehouse isn’t optimized; data must be aggregatedmultiple times; reporting performance is poor and results arequestionableArchitecture Situation: Deploying Production BI infrastructure on VMWare Result: Unsupported platform; unstable infrastructure; poor performanceStaffing Worst Practice Example Situation: Cheap 3rdParty contractors with “Crystal Reports” on resume Result: No best practices employed in building a complex report (100sub-reports); poor performance; unusable results; wasted15 man-months
  12. 12. Slide 12BICC – Focus ModelPMO/ScopeArch/SupportPolicies&ProceduresDataTrainingStaffingEvangelismBI BackboneBI Competency CenterCustomApplicationsERP DataRDBMSDataLegacyDataWeb Data CustomerDataSupplier DataBest Practices
  13. 13. Slide 13Guiding users in self-service to meet their BI needs, Training end-users on how to use the data; leverage solutions available BICC has leverage instead of having to create every report or query itself When necessary - performing ad hoc or complex analysis for the business• The BICC’s personnel should be analytic experts.• When the analysis becomes repetitive, it should become self-serviceEstablishing standards for BI tools throughout the enterprise Ensuring the analytic approach used across the enterprise is consistent. The BICC connects various parts of the enterprise that have similar needs and areexperiencing similar problems.Coordinating use and reuse of business metadata in the enterprise Helping to define and integrate definitions of the relevant business terms.Communication and subscription of business users to the BI environment. Effectively understanding and communicating with end-users• Business analysts acting as a conduit between IT and the business Maintaining a reasonable level of business involvement and use of the BI tools• Evangelism and capabilities mapping Ensuring that best practices are being adhered toBICC - Guiding Principles
  14. 14. Slide 14Communication is Crucial Support team must communicate succinctly with users• To sustain the environment• Respond to change quickly Best practices in place to drive communication that supports growthBI needs to evolve along with the Organization Key to an evolving BI culture is tracking organizational growth Support structure growth should coincide with increases in the informationconsumer community Incorporate changes and enhancements to BI functional capabilitiesKeys to Success: Trained and experienced individuals Business Analysts that understand the functionality of the solution and cancommunicate with the business effectively Best Practices in line with organizational constraints and objectives Executive Sponsorship AND Executive UsersBICC - Objectives
  15. 15. Slide 15BICC – How to Get There: Teaching You To Fish“Give a man a fish; you have fed him for today. Teach a man to fish;and you have fed him for a lifetime” — Author unknown
  16. 16. Slide 16Knowledge / Skills Development Formal training delivered to BICC resources Mentoring by experienced consultantsOrganizational Development Securing the appropriate staff to support the BICC Ensuring that ancillary teams will support BICCBest Practices Development Quality Assurance Business Analysts that understand the functionality of the solutionand can communicate with the business effectively Best Practices in line with organizational constraints and objectives Service OfferingsStaffing Compliment internal team with external resources to mitigate riskBICC – How To Get There
  17. 17. Slide 17BICC –Teaching YOUR Users to Fish“Give a man a fish; you have fed him for today. Teach a man to fish;and you will not have to listen to his incessant whining about howhungry he is.”—Author unknown
  18. 18. Slide 18Current State / Future StateBI Enterprise Deployments & BI Success ModelBI Competency Center (BICC)BICC Organizational ModelService OfferingsHow To Get StartedConclusionAgenda
  19. 19. Slide 19BI ToolSpecialistBI ToolSpecialistSecurity TeamSecurity TeamBICC Organizational Model: Sample Role StructureBusiness IntelligenceSr. ExecutiveBusiness IntelligenceSr. ExecutiveDW ProjectManagerDW ProjectManagerBI ToolSpecialistBI ToolSpecialistDW OperationsManagerDW OperationsManagerData QualityLeadData QualityLeadETLLeadETLLeadMeta DataLeadMeta DataLeadSecurity ManagerSecurity ManagerInfrastructureLeadInfrastructureLeadBusiness UnitSupportBusiness UnitSupportData StewardChampionData StewardChampionBusiness AnalystBusiness AnalystBusiness IntelligenceCompetency CenterBusiness IntelligenceCompetency CenterContent SpecialistContent Specialist Training SpecialistTraining SpecialistEducationLeadEducationLeadKey RelationshipData Architect/DbaData Architect/DbaBI BusinessAnalystBI BusinessAnalystBOBJ ProgramManagerBOBJ ProgramManager
  20. 20. Slide 20BI ToolSpecialistBI ToolSpecialistSecurity TeamSecurity TeamBICC Organizational Model: Sample Role StructureBusiness IntelligenceSr. ExecutiveBusiness IntelligenceSr. ExecutiveDW ProjectManagerDW ProjectManagerBI ToolSpecialistBI ToolSpecialistDW OperationsManagerDW OperationsManagerData QualityLeadData QualityLeadETLLeadETLLeadMeta DataLeadMeta DataLeadSecurity ManagerSecurity ManagerInfrastructureLeadInfrastructureLeadBusiness UnitSupportBusiness UnitSupportData StewardChampionData StewardChampionBusiness AnalystBusiness AnalystBusiness IntelligenceCompetency CenterBusiness IntelligenceCompetency CenterContent SpecialistContent Specialist Training SpecialistTraining SpecialistEducationLeadEducationLeadKey RelationshipDataArchitect/DbaDataArchitect/DbaBI BusinessAnalystBI BusinessAnalyst
  21. 21. Slide 21Current State / Future StateBI Enterprise Deployments & BI Success ModelBI Competency Center (BICC)BICC Organizational ModelService OfferingsHow To Get StartedConclusionAgenda
  22. 22. Slide 22Service Offerings (PMO)Development of repeatable predictable approach Deployment of “Solutions” to support the business Handbook of tasks, objectives & deliverablesService Offerings Focused on specific functionality• Structured Reports (Crystal)• Ad-Hoc Query & Analysis (Web Intelligence)• Universe Development• Dashboards• Performance Management Amalgamation of Corporate BI best practices and deployment tasks• Specific to client environment and technical requirementsDevelopment of Deployment Costing Understanding of costs associated with functionality requested Allows development of ROI model
  23. 23. Slide 23Current State / Future StateBI Enterprise Deployments & BI Success ModelBI Competency Center (BICC)BICC Organizational ModelService OfferingsHow To Get StartedConclusionAgenda
  24. 24. Slide 24Proposal: COE ScopeCOE Scoping Effort Objectives:• Scope out the development for an internal BICC• Determine internal skill levels required to support BICC• Identify knowledge gaps and recommend training courses• Establish Internal BOBJ deployment Inventory• Develop consolidation plan» Approach/Structure» Timeline» Resource Requirements (Client & BOBJ)• Determine initial “net-new” deployments to focus on• Determine scope of Best Practices framework• Determine education plan/path for internal resources Deliverables• Documentation of findings and recommendations• Development of proposed BICC organization chart• Recommended strategic staffing to mentor/compliment team• Establish preliminary project plan to achieve success• Determine appropriate “Service Offerings” to focus on development Resources:• Principal Project Manager• Senior Technical Architect Cost: $64,000 + expenses
  25. 25. Slide 25Proposal: Strategic Staff Augmentation (VPA)Project Management Initial project deployments during COE development Future larger project deployments to supplement internal PMOBusiness Analysis Assistance Requirements Gathering & Visioning Capabilities Mapping (ensuring the right functionality is being leveraged)Technical Staff Augmentation Specific technical resources to augment deployment teams Covering tasks such as:• Universe & Report Architecture & Development• Dashboard development• SDK integration• Security Integration• Data Warehouse DesignReporting Factory Off-site / Offshore / Near-Shore Development Production Support / Tech Support / Sustaining Engineering
  26. 26. Slide 26Current State / Future StateBI Enterprise Deployments & BI Success ModelBI Competency Center (BICC)BICC Organizational ModelService OfferingsHow To Get StartedConclusionAgenda
  27. 27. Slide 27ConclusionsCommunication with BI consumers is required to alignobjectivesAn enterprise BI deployment requires an enterpriseclass support planEstablishment of a BI Competency Center requires: Educated and capable support individuals Understanding of current and future business intelligence needs Best practices to ensure standards are established and maintainedSupport for a BI backbone must be proactiveSpecific roles need to be defined in order to succeedLeveraging BOBJ consulting for strategic staffaugmentation will mitigate risk and help achieve“flawless execution”
  28. 28. Slide 28Conclusions
  29. 29. BI Competency CenterAppendix Slides
  30. 30. Slide 30BICC Roles: Staffing & GrowthBusiness Intelligence Senior Executive Description:• Responsible for the day-to-day BI operations; technical management• Interfaces with executive sponsor and business unit exec sponsors Drivers For Growth:• Number of BI COE EmployeesDW Operations Manager Description:• Responsible for all Data Warehouse operations• Platform operations, technical management, project management Drivers for Growth:• Number of DW employees• Number of data sources, data marts & locations
  31. 31. Slide 31BICC Roles: Staffing & GrowthDW Project Manager Description:• Responsible for Data Warehouse or Data Mart deployments• Understanding of data warehouse design standards; methodology Drivers for Growth:• Number of projects; data warehouse instances; data mart instancesBI Business Analyst Description:• Understands functional aspects of BOBJ Suite• Understands COE service offerings• Performs formal requirements gathering and gap analysis with business units• Develops estimates of effort for functional deployments• Ensures that appropriate capabilities are being leveraged given desired outcome• Develops preliminary project approach and project charter Drivers for Growth:• Number of Business Units; projects; project complexity; end-users
  32. 32. Slide 32BICC Roles: Staffing & GrowthData Architect/Dba Description:• Responsible for the day-to-day Data architecture and Dba related activities• Interfaces with business unit data architects and BI business analysts• SQL, Data Modeling, Capacity Planning, Tuning Drivers For Growth:• Number of database instances, tables, projectsSecurity Manager Description:• Responsible for understanding security requirements and constraints• Interfaces with corporate security team; Technical Management Drivers for Growth:• Number of end users & applications requiring security integrations
  33. 33. Slide 33BICC Roles: Staffing & GrowthBI Tool Specialist Description:• Understands functional and technical aspects of the BOBJ Suite• May require more than one resource depending on scope of suite deployed• Designer; Web Intelligence; Dashboard Manager; Crystal Reports Drivers For Growth:• Number of data marts; applications; projects; end-usersMeta Data Lead Description:• Manages meta-data for various deployments supporting BI Tool Specialists• Ensures Best Practices are being adhered• Designer; Crystal Business Views; Ad-Hoc Reporting Drivers for Growth:• Number of data marts; applications; projects; end-users
  34. 34. Slide 34BICC Roles: Staffing & GrowthData Quality Lead Description:• Establishes data quality standards• Ensures data source quality is sufficient to meet business needs• Same person as Data Architect? Drivers For Growth:• Number of database instances; tables; projectsETL Lead Description:• Develops & Maintains ETL processes to populate Data Mart• Ensures Best Practices are being adhered• Works with Data Architect & Data Quality Lead Drivers for Growth:• Number of data sources & data marts; projects
  35. 35. Slide 35BICC Roles: Staffing & GrowthInfrastructure Lead Description:• Responsible for the infrastructure, it’s maintenance and growth• Ensures infrastructure growth meets anticipated demand• In-depth understanding of BOBJ architecture and services; Unix; Windows Drivers For Growth:• Number of servers and operating systemsEducation Lead Description:• Develops & Maintains Education offerings for BICC employees and end-users• Leverages BOBJ curriculum; deploys & maintains Knowledge Accelerator content Drivers for Growth:• Number of projects; number of end-users; functionality being leveraged
  36. 36. Slide 36BICC - Best PracticesSome of the topics covered include: User Requirement Definition & Documentation Data Access Methods Presentation Methods Change Control Process Universe Development Policies, Procedures and Processes Report Development Policies, Procedures & Process Quality Assurance Policies, Process & Procedures Application Integration Review Security Integration Review & Analysis User Administration & Support Processes & Procedures System Auditing Policies Support
  37. 37. Slide 37Leverage our experience implementing thousands of BI systemsBICC - Training as a Success Enabler

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