Delivering World Class Part 1

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This is the first of a six part lesson on delivering quality service in restaurants.

This is the first of a six part lesson on delivering quality service in restaurants.

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Transcript

  • 1. Andre Grant
  • 2. 1. Explain in 5 minutes how to deliver World Class Service.2. Demonstrate to 95% accuracy how to Clean Tables3. Describe the Basic Server Steps to 95 percent accuracy
  • 3. To deliver world class service to the guest in your restaurant you will need to start with the following:  Bring Your Smile  Iron Shirt & Pants  Wear Your Name Tag  Clean Logo Apron and Service Towel Every guest IMPRESSED; not just satisfied.
  • 4. To deliver world class service to the guest in your restaurant you will need to do the following:  Belt Where Required  Socks and stockings are Matching  Bring: Pens/Order Pads, Crumbers Every guest IMPRESSED; not just satisfied.
  • 5.  Before you’re able to give patrons World Class Service, your tables also need to be clean before they sit down.To make sure your tables are clean, you must do a “9 Point Station Check”:1. Table Clean2. Sugar Caddies Full3. Ketchup, Salt & Pepper Full4. Plant & Chains free of dust5. Tiffanies Clean & lights on
  • 6.  Before you’re able to give patrons World Class Service, your tables also need to be clean before they sit down.To make sure your tables are clean, you must do a “9 Point Station Check”:6. Ledges & Window Sills Wiped7. Chairs & Table Legs Clean8. Table Bases Clean9. Floor Vacuumed or Swept
  • 7.  Once everything is set, you then follow the “8 Basic Service Steps”:  1 Minute Greeting  4 Minute Beverage  7 Minute Appetizer  14 Minute Entrée  2 Minute Check Back  5 Minute Desserts  2 Minute Check  2 Minute Table Turn
  • 8.  So in today’s lesson we covered.; 1. World Class Service 2. Clean Tables 3. Basic Service Steps  In our next class you will be expected to demonstrate  in your groups each area just discussed.  Remember to complete the online quiz, so I can determine  what you have learned.