Andre Grant
1. Explain in 5 minutes how to deliver World Class   Service.2. Demonstrate to 95% accuracy how to Clean Tables3. Describe...
To deliver world class service to the guest in your  restaurant you will need to start with the  following:               ...
To deliver world class service to the guest in your  restaurant you will need to do the following:                       ...
    Before you’re able to give patrons World Class Service,     your tables also need to be clean before they sit down.To...
    Before you’re able to give patrons World Class Service,     your tables also need to be clean before they sit down.To...
   Once everything is set, you then follow the    “8 Basic Service Steps”:                            1 Minute Greeting ...
        So in today’s lesson we covered.;        1.   World Class Service        2.   Clean Tables        3.   Basic Serv...
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Delivering World Class Part 1

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This is the first of a six part lesson on delivering quality service in restaurants.

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Delivering World Class Part 1

  1. 1. Andre Grant
  2. 2. 1. Explain in 5 minutes how to deliver World Class Service.2. Demonstrate to 95% accuracy how to Clean Tables3. Describe the Basic Server Steps to 95 percent accuracy
  3. 3. To deliver world class service to the guest in your restaurant you will need to start with the following:  Bring Your Smile  Iron Shirt & Pants  Wear Your Name Tag  Clean Logo Apron and Service Towel Every guest IMPRESSED; not just satisfied.
  4. 4. To deliver world class service to the guest in your restaurant you will need to do the following:  Belt Where Required  Socks and stockings are Matching  Bring: Pens/Order Pads, Crumbers Every guest IMPRESSED; not just satisfied.
  5. 5.  Before you’re able to give patrons World Class Service, your tables also need to be clean before they sit down.To make sure your tables are clean, you must do a “9 Point Station Check”:1. Table Clean2. Sugar Caddies Full3. Ketchup, Salt & Pepper Full4. Plant & Chains free of dust5. Tiffanies Clean & lights on
  6. 6.  Before you’re able to give patrons World Class Service, your tables also need to be clean before they sit down.To make sure your tables are clean, you must do a “9 Point Station Check”:6. Ledges & Window Sills Wiped7. Chairs & Table Legs Clean8. Table Bases Clean9. Floor Vacuumed or Swept
  7. 7.  Once everything is set, you then follow the “8 Basic Service Steps”:  1 Minute Greeting  4 Minute Beverage  7 Minute Appetizer  14 Minute Entrée  2 Minute Check Back  5 Minute Desserts  2 Minute Check  2 Minute Table Turn
  8. 8.  So in today’s lesson we covered.; 1. World Class Service 2. Clean Tables 3. Basic Service Steps  In our next class you will be expected to demonstrate  in your groups each area just discussed.  Remember to complete the online quiz, so I can determine  what you have learned.
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