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Jobsofamanager1
Jobsofamanager1
Jobsofamanager1
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Jobsofamanager1
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Jobsofamanager1

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Transcript

  • 1. Jobs of a Manager By: Andrea Stoddard Christina Mesko Brian Sell Lauren McCalley Gabriel Ortiz
  • 2. Roles of a Manager: Responsible for other peoples’ needs Coordinate team rules Being close to team members Responsible for quality of work and service
  • 3. Management in the Hospitality Industry Involves: Coordinating and overseeing work activities of others so their activities work efficiently and effectively. The process of reaching organizational goals by working through people and organizational resources.
  • 4. Types Of Managing: Autocratic- Micro Management Bureaucratic- Overly organized procedures Democratic- Considering the input of the others as equal Laissez Faire- Non - interference
  • 5. A Manager Needs To Be: Empathetic Open Understanding with dealing Understand and use diversity to your with emotions Advantage Have an emotional balance A Good Consoler and Communicator balance feelings and views of Understand cultural differences others Cut down on service recoveries and Non- judgmental effectively communicate ideas and Fair tasks to his staff Able to learn Creative Professional A well rounded listener
  • 6. A good Manager needs to be a good Leader: Leaders Provide long-term guidance and a clear vision Leaders create an effective synergy among employees, organizational tasks and themselves. A Leader is someone you follow. A Leader controls, organizes and inspires their followers. A good leader inspires people to have confidence in the leader and themselves.
  • 7. A Manager’s Role in Managing Conflict Managers need to manage conflict because they are: Responsible for other peoples’ needs Coordinating and Facilitating team roles Stay close to their team members so they can observe what is going on Responsible for the quality of work and service
  • 8. A Manager Has to Deal With Many Different Types of People: Overbearing – Strong Voice Shrinking Violent Cynic – Doesn’t believe anything will work Passive Aggressive – Doesn’t say anything Ultra-Difficult – never listens ( as a manager you should reevaluate your hiring practices) http://www.youtube.com/watch?v=tITjifJ59EQ&feature=related
  • 9. Manager’s Should Have A Collaborative Approach Non - threatening environment Remain impartial Allow equal airtime Focus on the problem Consider the option View the situation from multiple perspectives
  • 10. Time Management Time-Management: Putting time to the best possible use Managers should spend more of their time working on important tasks. To manage time you need to be an effective delegator Effective delegation is a prerequisite for building a smoothly operating time schedule
  • 11. Communication Encourage employees to express their needs. Figure out how you can help employees satisfy needs Show employees your commitment to helping them accomplish their goals. Help employees see the connection between their own goals. Good communication also leads to good team building.
  • 12. THE END

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