New Employee Handbook
Valid any time, anywhere

Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.re...
THE
GOOD
NEWS
You got your first job!

Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net

- 3 -
THE
BAD
NEWS
You got your first job!

Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net

- 5 -
What We’re
Doing Here
Covering a dozen areas or topics to keep in
mind
How to work at Return Path, but probably
elsewhere too
How we answered th...
1. Attendance
Learn what your group’s dynamics are around work hours
and be ahead of the curve
–
–

Generally, try to be o...
2. Dress
Dress well
Flair (your style) is ok if “in bounds”
Don’t push the envelope of our dress code
–
–
–
–

The term “b...
3. In-office behavior
Learn to recognize people’s work styles around interruptions
–
–

Open door generally means “come on...
3. In-office behavior, continued
Going around the boss is ok
–
–

To learn from others
To air a legitimate grievance if yo...
4. Out-of-office behavior
You are always an ambassador of Return Path to the rest of
the world
–
–
–

You never know who i...
5. Organization
Priorities, tasks, projects, dependencies, goals, and ideas
streamlined in one or two places (Outlook, Exc...
6. Communication
In all cases
–
–
–

Organize your thoughts ahead of time
The main thing is to make the main thing the mai...
6a. Meeting with your manager
Goals
Dev plans
Delegated items
Issues and solutions
Roadblocks
Brainstorming about the futu...
7. Execution
One of the clearest measures of your productiveness and
effectiveness is how you deliver on your commitments
...
8. Meeting the client
Show up on time, preferably 5 minutes early
–

Travel shouldn’t be an excuse – “you leave late, you ...
9. Traveling
Be frugal! You’re an owner!
– Minimize internal-only travel
– Wear cost savings as a badge of honor (Ken has ...
10. Attitude
Enjoy what you are doing
–
–
–

40% of your life is spent working; > 60% of your waking life
No extra points ...
11. Learning
Y ou get points for asking good questions, not for pretending you know
everything
Think first, write question...
12. Getting promoted
Never stand still – finish your work early so you can
–
–
–

Ask for more
Think about two nagging pro...
Bonus section

Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net

- 22 -
First Boss Relations
So, you have a boss now…
Intimidated? It’s normal….
– We all want to impress our bosses. But you can’...
The top 10 secrets to developing a great
relationship with your first boss
1.

Work with your boss rather than
for your bo...
Tackling Your First Big Assignment
Always make sure directions
and expectations are clear.
Ask questions!
Explain your tho...
Our Top 10 Good Habits to Keep Top of
Mind
1. Watch those around you and adopt best practices, not
everything
2. Common se...
GO FORTH AND CONQUER!

Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net

- 27 -
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  • Work with your boss rather than for your boss
    Develop a sense of partnership with your boss. This way work becomes more pleasant and you become more productive.
    Challenge your boss
    Your boss’ job is to present you with assignments that will challenge you. Yours is to give them ideas and deliver the type of work that will challenge her/him.
    Be proactive
    In addition to bringing up problems, bring solutions to the table as well. Even if the solutions presented are not the best, it shows you put thought into solving the situation.
    Take Ownership
    If you see something that can be done better, make suggestions and offer yourself to do it.
    Show Passion
    Have a hunger for knowledge.
    Take their advice
    When presented with a roadblock bring it up to your boss’ attention, ask how she/he would handle it, and take her/his advice into consideration.
    Speak up
    Express your plans for your future career-it will help her/him to get to know you better as a person.
    Show your personality in a professional way
    Be smart as to how you carry yourself.
    Have an eye on becoming a boss yourself
    Not only is she/he there to guide you with your work, but also to show you how to be a boss in the future. Learn from their successes and mistakes
    Develop a relationship based on constructive criticism
    One that enables you to take criticism positively and maintain a relationship with your boss, since it is her/his responsibility to point out when something is done wrong.
  • Work with your boss rather than for your boss
    Develop a sense of partnership with your boss. This way work becomes more pleasant and you become more productive.
    Challenge your boss
    Your boss’ job is to present you with assignments that will challenge you. Yours is to give them ideas and deliver the type of work that will challenge her/him.
    Be proactive
    In addition to bringing up problems, bring solutions to the table as well. Even if the solutions presented are not the best, it shows you put thought into solving the situation.
    Take Ownership
    If you see something that can be done better, make suggestions and offer yourself to do it.
    Show Passion
    Have a hunger for knowledge.
    Take their advice
    When presented with a roadblock bring it up to your boss’ attention, ask how she/he would handle it, and take her/his advice into consideration.
    Speak up
    Express your plans for your future career-it will help her/him to get to know you better as a person.
    Show your personality in a professional way
    Be smart as to how you carry yourself.
    Have an eye on becoming a boss yourself
    Not only is she/he there to guide you with your work, but also to show you how to be a boss in the future. Learn from their successes and mistakes
    Develop a relationship based on constructive criticism
    One that enables you to take criticism positively and maintain a relationship with your boss, since it is her/his responsibility to point out when something is done wrong.
  • New new employee training 102407

    1. 1. New Employee Handbook Valid any time, anywhere Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net Y our Guide to Survival in the Workplace
    2. 2. THE GOOD NEWS
    3. 3. You got your first job! Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net - 3 -
    4. 4. THE BAD NEWS
    5. 5. You got your first job! Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net - 5 -
    6. 6. What We’re Doing Here
    7. 7. Covering a dozen areas or topics to keep in mind How to work at Return Path, but probably elsewhere too How we answered that question from our younger brothers “what’s your best advice on how I should act at work?” Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net - 7 -
    8. 8. 1. Attendance Learn what your group’s dynamics are around work hours and be ahead of the curve – – Generally, try to be one of the first couple people at work in the morning Know when to stay late and when to go early • • • – It’s ok to have all your work done and leave It’s also ok to ask others on your team if they need help so they can go early We place a premium on having an outside life, so plan activities – just let your manager know If everyone in your group checks email at night and on weekends, you probably should, too – but our objective isn’t to regularly work weekends Coming in “late” is ok – – – Very infrequently If you’ve worked really late the night before If you email your manager/colleagues beforehand to give them a heads up Days off – – – Take them! Don’t be the kind of person who is constantly begging to roll over your vacation to next year Give ample notice (request) Never, ever, ever, ever get to the point where your manager has to talk to you about attendance or tardiness Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net - 8 -
    9. 9. 2. Dress Dress well Flair (your style) is ok if “in bounds” Don’t push the envelope of our dress code – – – – The term “business casual” does have the word “business” in it Wear jeans, shorts, t-shirts, sandals, tennis shoes very sparingly Is it evident that you went out clubbing last night? Are you ready to meet with a client today? Dress up or down accordingly – – If everyone is wearing jeans, wear the nicest, most stylish (ok, but don’t iron them) If you are in a client-facing role, it might be a good idea to keep a spare set of dress clothes in the office for emergency meetings Keep other elements of appearance in check – – – – Follow basic hygiene Keep your facial hair neat Don’t show too much skin Don’t flaunt piercings and tattoos Never, ever, ever, ever get to the point where your manager has to talk to you about your appearance Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net - 9 -
    10. 10. 3. In-office behavior Learn to recognize people’s work styles around interruptions – – Open door generally means “come on in” Closed door or heads-down means knock first and don’t expect an immediate answer Booze is a no-no during work hours, either at work or out at lunch Gifts run downhill, not uphill Be really careful about getting romantically involved with someone at work – – Easy to backfire It’s ok to request a new position if it’s too close for comfort Build good lateral business relationships with – – – Peers who can be helpful Peers who can’t be helpful today The department head of the department you work most closely with Recognize that you’re the newbie – – Ask questions, make friends and be yourself Respect the fact that the people you are working with have established relationships Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net - 10 -
    11. 11. 3. In-office behavior, continued Going around the boss is ok – – To learn from others To air a legitimate grievance if you’re uncomfortable doing so to your boss, or if other avenues are exhausted It’s ok to work on personal items at the office – – – – – – We live in a 24x7 world Get your work done Don’t distract others Don’t plan your entire wedding at work Watch expenses (too many long-distance calls) Work items are always the priority Be kind to others – – – – – Hold the door open Get the next person in line a cup of coffee Offer your opinion quietly when you think it’s appropriate Smile a lot and be friendly! Use lunch hours to get together with newbies, co-workers, or people you don’t know that well Answer the phone like a pro – “What up, dog?” isn’t great, even if you recognize CallerID Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net - 11 -
    12. 12. 4. Out-of-office behavior You are always an ambassador of Return Path to the rest of the world – – – You never know who is where (elevators, airplanes) What you do reflects on you What you say about work reflects on us Drinking with colleagues – – – – Ok to a point Always eat while drinking Be careful not to lose control With a client (at a trade show), have one club soda or Coke for every beer Partying on a school night – – You’re young! Go crazy! Show up for work on time, ready to go, in fresh clothes, showered and not smelling of bar Hiking and biking – – You’re young! Go crazy! Show up for work on time, ready to go, in fresh clothes, showered and not smelling of…well…you Emailing when drunk is an incredibly bad, bad, bad, bad idea. It’s such a bad idea that it’s not even an idea Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net - 12 -
    13. 13. 5. Organization Priorities, tasks, projects, dependencies, goals, and ideas streamlined in one or two places (Outlook, Excel) Regularly review and update your priorities and deadlines Meet all commitments… – …or renegotiate them if you must, but – never leave a colleague hanging The one-minute model: Do it, Delegate it, Defer it or Delete it. Strive for a clean Inbox at the end of every day Take Jack and Matt’s class in Getting Things Done, with the goals of setting up a personal operating system that helps in: – – – – Minimizing stress Becoming more productive and efficient Delivering your commitments on time Improving the quality of your work Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net - 13 -
    14. 14. 6. Communication In all cases – – – Organize your thoughts ahead of time The main thing is to make the main thing the main thing Be succinct – don’t ramble or write too long Written – – – – – – Email counts as written communication. IM can count as written communication. Don’t be too cute • Not too many acronyms • Capitalize words that are supposed to be capitalized • Punctuate in places that require punctuation Never, ever, ever send anything out with a spelling error or grammar error – internally or externally When you send an attachment, send a clear, succinct summary of key points in the cover email Always note action items or response required very clearly When forwarding a long email thread, make sure to include a quick summary for the reader Personal thank you notes (email or even better, handwritten) mean a lot Verbal – Organize your thoughts before speaking Meetings – – – – – Show up on time, even if the meeting is chronically late Balance inquiry with advocacy – ask a lot questions! Active listening, acknowledge key points with a nod Learn the meaning of Playback Note-taking is great, but avoid laptops and cell phones during meetings Pick the right mode of communication – – – – When the email is longer than a small page, pick up the phone or go see the person Sometimes, email is good to give people time to think without being on the spot Memos are ok, if a bit dated Think about who your audience is and what you’re trying to convey to them or sell them on – Excel vs. Powerpoint vs. Word vs. Email vs. IM vs. phone vs. Pop-in vs. Scheduled Meeting Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net - 14 -
    15. 15. 6a. Meeting with your manager Goals Dev plans Delegated items Issues and solutions Roadblocks Brainstorming about the future In office vs. out of office Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net - 15 -
    16. 16. 7. Execution One of the clearest measures of your productiveness and effectiveness is how you deliver on your commitments – – – – Other people rely on them Meeting them builds credibility They should always be renegotiated if you think they will be missed Don’t over-commit!! Underpromise and overdeliver – – – Build in contingency percentage for project commitments Early, under budget, and better/smarter than expected Anticipate next step and start working on it Never let ‘em see you sweat Learn how to say “no” Strive to understand the company mission – – How your department fits into it How your job fits into it Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net - 16 -
    17. 17. 8. Meeting the client Show up on time, preferably 5 minutes early – Travel shouldn’t be an excuse – “you leave late, you get there late” Look your best! Not the right day for jeans and untucked shirts Turn off your cell phone and laptop before the meeting starts All external meetings are learning opportunities for you and for others at the company who aren’t there – – – Ask great questions Take great notes (on paper) Plan to write trip notes via email for all relevant parties internally Assume all follow-up items are yours to lead or coordinate Write a thank you email or handwritten note afterwards Coordinate internal and external follow-up with other meeting attendees Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net - 17 -
    18. 18. 9. Traveling Be frugal! You’re an owner! – Minimize internal-only travel – Wear cost savings as a badge of honor (Ken has an “Oyster card”) Learn the policies and stick with them (or get prior approval to deviate) If traveling with your manager, ask him/her ahead of time how to travel, coordinate flights, hotels, and cars when possible Be a road warrior – There is no such thing as a “travel day” – Pack as many meetings into a trip as possible, including dinners – You don’t have to take red-eyes if you can’t or don’t want to, but learn to love the pink-eyes When in doubt, ask Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net - 18 -
    19. 19. 10. Attitude Enjoy what you are doing – – – 40% of your life is spent working; > 60% of your waking life No extra points for bitching at the water cooler Make your work play to you Smile and the world smiles with you, frown – you frown alone – Optimism counts for a lot! Balance – making work good… • – taking pride in what you do, enjoying the challenge, looking forward to each day with optimism and enthusiasm …with having a good time at work • chatting with pals, playing the occasional office prank No dead fish! A firm handshake inspires confidence Live the awards: give them often, get them often – – – – – ABCD means Above and Beyond the Call of Duty Double-E means Everyday Excellence WOOT means Working Out Of Title Blue Light Special means Saving the Company Money Crowbar means Helping to Pry Open a New Account Put things in perspective – – Learn how to try on the other person’s shoes Don’t let a bad day or week impact your life disproportionately Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net - 19 -
    20. 20. 11. Learning Y ou get points for asking good questions, not for pretending you know everything Think first, write questions down Don’t be afraid to ask for help, but Be resourceful and conscious of people’s time – The Intranet and the Internet are your friends Make mistakes! (Y es, really) – – – It’s ok to make mistakes. You will. We all do Try to correct them as soon as possible The worst mistake you can make it not learning from a mistake and repeating it Seek out 1:1 time with – – – your manager your department head senior management Read, read, read – – – Books Trade publications, blogs Company financials, investor reports, operating summaries Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net - 20 -
    21. 21. 12. Getting promoted Never stand still – finish your work early so you can – – – Ask for more Think about two nagging problems with your workflow or your department and jot down suggestions for how to improve them, for your next meeting with your manager Think strategically about how your division can move forward The picture – – – – – – See the big picture See the entire picture Picture the picture Direct the picture Produce the picture Stop being an extra Live the RP values – – As an individual contributor Understand, then start living, the manager values Read business books – – – Ask your manager Ask senior management Visit Matt’s blog or his office Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net - 21 -
    22. 22. Bonus section Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net - 22 -
    23. 23. First Boss Relations So, you have a boss now… Intimidated? It’s normal…. – We all want to impress our bosses. But you can’t let the pressure of that keep you from been confident in your opinions, thoughts and work. Think of your boss as your best asset in the office… – the person you can learn the most from, – the person that will guide you to success, – the person that will probably give you the most honest feedback about your quality and style of work Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net - 23 -
    24. 24. The top 10 secrets to developing a great relationship with your first boss 1. Work with your boss rather than for your boss 2. Challenge your boss 3. Be proactive 4. Take ownership 5. Show passion 6. Take their advice 7. Speak up 8. Show your personality in a professional way 9. Have an eye on becoming a boss yourself 10. Develop a relationship based on constructive criticism Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net - 24 -
    25. 25. Tackling Your First Big Assignment Always make sure directions and expectations are clear. Ask questions! Explain your thought process. Make sure you are on the same page as your boss Ask for help on how to prioritize Figure out the impact of what you are doing (get the big picture) it will help you think critically as to why you are working on it Express your plans for your future career and your interests so your boss can use that information when planningReturn Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net Confidential • your assignments - 25 -
    26. 26. Our Top 10 Good Habits to Keep Top of Mind 1. Watch those around you and adopt best practices, not everything 2. Common sense and good judgment count for a lot 3. Never let attendance or appearance be an issue 4. No booze during the workday or in the office; moderate drinking when out with colleagues or clients after work 5. Build your network at all levels in the organization – you can be interested and learn without being a suck-up 6. Attitude and optimism count for a lot 7. Get your Inbox to Zero (or close) every evening 8. Absorb like a sponge – read, learn, meet, ask 9. You will get promoted if you (a) know what’s next, (b) start doing it, and (c) keep being brilliant at your current job 10. If you’re ever unsure of what to do or who to go to for something, anyone in HR or anyone on Senior Staff is always willing to help! Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net - 26 -
    27. 27. GO FORTH AND CONQUER! Confidential • Return Path, Inc. • Do Not Reproduce or Distribute • www.returnpath.net - 27 -

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