Getting started with eBay Andrea Mercado Reference & Techie Librarian Reading Public Library http://www.slideshare.net/andreamercado/getting-started-with-ebay

What is eBay? http:// www.ebay.com eBay is The World's Online Marketplace®, enabling trade on a local, national and international basis. With a diverse and passionate community of individuals and small businesses, eBay offers an online platform where millions of items are traded each day.

http:// www.ebay.com

eBay is The World's Online Marketplace®, enabling trade on a local, national and international basis. With a diverse and passionate community of individuals and small businesses, eBay offers an online platform where millions of items are traded each day.

Step 1: Choose User ID Choose several before you register Beware: the exact one you want may be taken A combination of at least 2 letters and numbers Use the “Check availability of User ID” button (on the registration form) See site for User ID rules and restrictions: http:// snipurl.com/ebayuserid

Choose several before you register

Beware: the exact one you want may be taken

A combination of at least 2 letters and numbers

Use the “Check availability of User ID” button (on the registration form)

See site for User ID rules and restrictions: http:// snipurl.com/ebayuserid

Step 2: Sign up Name, address and phone number Date of birth, to 18+ years of age Email address Must be an real address to activate your account! Guided tour of registration (best in IE): http:// snipurl.com/ebayregisterdemo

Name, address and phone number

Date of birth, to 18+ years of age

Email address

Must be an real address to activate your account!

Guided tour of registration (best in IE): http:// snipurl.com/ebayregisterdemo

Step 3: Payment options PayPal: http:// www.paypal.com Owned by eBay Middleman to your bank account or credit card Basic account is free Learn to pay with PayPal: http:// snipurl.com/ebaypaypal Debit or Credit Card Directly through seller Personal checks, cashier's checks, or money orders More information about payment options: http:// snipurl.com/ebaypayment

PayPal: http:// www.paypal.com

Owned by eBay

Middleman to your bank account or credit card

Basic account is free

Learn to pay with PayPal: http:// snipurl.com/ebaypaypal

Debit or Credit Card

Directly through seller

Personal checks, cashier's checks, or money orders

More information about payment options: http:// snipurl.com/ebaypayment

Step 4: Learn to shop Option 1: Browsing Categories: home page or “Buy” button Motors: all cars, all the time Express: crème de la crème Sellers Stores: run by a single Seller More information on how to find: http:// snipurl.com/ebayfind

Option 1: Browsing

Categories: home page or “Buy” button

Motors: all cars, all the time

Express: crème de la crème Sellers

Stores: run by a single Seller

More information on how to find: http:// snipurl.com/ebayfind

Step 4: Learn to shop Option 2: Keyword searching Start with a few keywords: Nike sneakers 8.5 Be specific: Nike sneakers , not just Nikes Exact word or phrase: “Red Sox” Truncate to include more: book* Search must include: sneakers +Nike Search should not include: sneakers –Reebok More information about searching: http://snipurl.com/ebaysearchtips

Option 2: Keyword searching

Start with a few keywords: Nike sneakers 8.5

Be specific: Nike sneakers , not just Nikes

Exact word or phrase: “Red Sox”

Truncate to include more: book*

Search must include: sneakers +Nike

Search should not include: sneakers –Reebok

More information about searching: http://snipurl.com/ebaysearchtips

Auction transactions Require you to be the highest bidder to win. Auction-like Listings : These include Reserve Price Auctions and Private Auctions. Second Chance Offer : Under certain circumstances, the seller can offer the item to a bidder other than the auction's winner. Multiple Item Auction : a.k.a. “dutch” auctions; Listing that offers two or more identical items. Specialty Sites : eBay Live Auction and eBay Motors. More informationg about eBay auctions : http:// snipurl.com/ebayformats

Require you to be the highest bidder to win.

Auction-like Listings : These include Reserve Price Auctions and Private Auctions.

Second Chance Offer : Under certain circumstances, the seller can offer the item to a bidder other than the auction's winner.

Multiple Item Auction : a.k.a. “dutch” auctions; Listing that offers two or more identical items.

Specialty Sites : eBay Live Auction and eBay Motors.

More informationg about eBay auctions : http:// snipurl.com/ebayformats

Fixed price transactions Let you buy without bidding. Buy It Now: Allows a buyer to get the item right away without waiting for an online auction to end. Best Offer: Buyers can suggest a price they are willing to pay for that item (kinda like Priceline.com). Specialty Sites: Half.com by eBay and eBay Stores. More informationg about eBay auctions: http:// snipurl.com/ebayformats

Let you buy without bidding.

Buy It Now: Allows a buyer to get the item right away without waiting for an online auction to end.

Best Offer: Buyers can suggest a price they are willing to pay for that item (kinda like Priceline.com).

Specialty Sites: Half.com by eBay and eBay Stores.

More informationg about eBay auctions: http:// snipurl.com/ebayformats

Advertisement transactions Connect buyers with sellers. The Want It Now : buyers can tell sellers exactly what they want to buy. http:// snipurl.com/ebaywantitnow

Connect buyers with sellers.

The Want It Now : buyers can tell sellers exactly what they want to buy. http:// snipurl.com/ebaywantitnow

Elements of an Auction Item name Item number Starting bid Current bid End time Shipping information “ Meet the Seller” Links to Seller Feedback Description Photos (optional, but a HUGE plus) Payment methods Bidding box

Item name

Item number

Starting bid

Current bid

End time

Shipping information

“ Meet the Seller”

Links to Seller Feedback

Description

Photos (optional, but a HUGE plus)

Payment methods

Bidding box

Assess a seller before bidding Does the seller have experience selling, or is the seller new? Check their start status: http://snipurl.com/ebayrating Does the seller have negative feedback? Why? Was the problem fixed? Is the listing detailed? Does it include all information and photos? If you ask a question about an item, does the seller reply promptly and clearly? Is the item really, really cheap, but the shipping is very expensive? http:// snipurl.com/ebayshipping

Does the seller have experience selling, or is the seller new? Check their start status: http://snipurl.com/ebayrating

Does the seller have negative feedback? Why? Was the problem fixed?

Is the listing detailed? Does it include all information and photos?

If you ask a question about an item, does the seller reply promptly and clearly?

Is the item really, really cheap, but the shipping is very expensive? http:// snipurl.com/ebayshipping

How bidding works Bidding is *serious* Click on the “Place a Bid” button Pay attention to bid increments before you place a bid Highest bidder vs. Outbid Bidding again Strategies vary Guided audio tour on how to bid and buy: http:// snipurl.com/ebaydemo

Bidding is *serious*

Click on the “Place a Bid” button

Pay attention to bid increments before you place a bid

Highest bidder vs. Outbid

Bidding again

Strategies vary

Guided audio tour on how to bid and buy: http:// snipurl.com/ebaydemo

Paying for your item Check payment options before you bid Don’t wait until you win to set up your payment options The seller will contact you when the auction is over Make sure you figure in shipping and handling costs More information about paying for items: http:// snipurl.com/ebaypayment

Check payment options before you bid

Don’t wait until you win to set up your payment options

The seller will contact you when the auction is over

Make sure you figure in shipping and handling costs

More information about paying for items: http:// snipurl.com/ebaypayment

Feedback Good buyers and sellers leave feedback Feedback is *permanent* Wait until you receive your item Avoid feedback wars: try to resolve disputes directly More information on feedback: http:// snipurl.com/ebayfeedback

Good buyers and sellers leave feedback

Feedback is *permanent*

Wait until you receive your item

Avoid feedback wars: try to resolve disputes directly

More information on feedback: http:// snipurl.com/ebayfeedback

Selling on eBay Try buying first You’ll definitely need: Account Digital camera Photo hosting PayPal account Credit Card on file (free) or ID Verification ($5) eBay Selling overview: http:// snipurl.com/ebayselling

Try buying first

You’ll definitely need:

Account

Digital camera

Photo hosting

PayPal account

Credit Card on file (free) or ID Verification ($5)

eBay Selling overview: http:// snipurl.com/ebayselling

Seller’s fees Insertion fees : depends on starting or reserve price Final value fees : depends on ending price of auction Optional feature fees : reserve auctions, Buy It Now, listing upgrades, picture services, seller tools. Specialty services : specific list of fees. More information about fees: http:// snipurl.com/ebaysellfees

Insertion fees : depends on starting or reserve price

Final value fees : depends on ending price of auction

Optional feature fees : reserve auctions, Buy It Now, listing upgrades, picture services, seller tools.

Specialty services : specific list of fees.

More information about fees: http:// snipurl.com/ebaysellfees

Being a good seller Complete, detailed, clear listings with photos Fair shipping prices Answer inquiries promptly Leave seller feedback for buyers Resolve disputes through eBay seller channels Guide to Seller Resources: http:// snipurl.com/ebaysellresources

Complete, detailed, clear listings with photos

Fair shipping prices

Answer inquiries promptly

Leave seller feedback for buyers

Resolve disputes through eBay seller channels

Guide to Seller Resources: http:// snipurl.com/ebaysellresources

eBay Reference Sources New to eBay: http://snipurl.com/newtoebay Tips for New Users: http:// snipurl.com/ebaynewtips eBay Help: http://snipurl.com/ebayhelp eBay Glossary of Terms: http://snipurl.com/ebayglossary eBay Acronyms: http://snipurl.com/ebayacronyms eBay Chat Workshops http:// snipurl.com/ebayworkshops

New to eBay: http://snipurl.com/newtoebay

Tips for New Users: http:// snipurl.com/ebaynewtips

eBay Help: http://snipurl.com/ebayhelp

eBay Glossary of Terms: http://snipurl.com/ebayglossary

eBay Acronyms: http://snipurl.com/ebayacronyms

eBay Chat Workshops http:// snipurl.com/ebayworkshops

Useful Books eBay : Top 100 Simplified Tips & Tricks by Julia Wilkinson (2006). Don't get burned on eBay by Shauna Wright (2006) NEW 381.17 WRI Letters to eBay : hilarious auctions, crazy emails, and bongos for grandma by Art Farkas (2007) BESTSELLER DISPLAY The Official eBay Bible by Jim “Griff” Griffith (2005) 381.17 GRI Selling beyond eBay : foolproof ways to reach more customers and make big money on rival online marketplaces by Greg Holden (2006) 658.87 HOL

eBay : Top 100 Simplified Tips & Tricks by Julia Wilkinson (2006).

Don't get burned on eBay by Shauna Wright (2006) NEW 381.17 WRI

Letters to eBay : hilarious auctions, crazy emails, and bongos for grandma by Art Farkas (2007) BESTSELLER DISPLAY

The Official eBay Bible by Jim “Griff” Griffith (2005) 381.17 GRI

Selling beyond eBay : foolproof ways to reach more customers and make big money on rival online marketplaces by Greg Holden (2006) 658.87 HOL