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LEAN SEMINARS/2
Get More Done in your Business
with KANBAN
17th Feb, 2014, London

Andrea Darabos MSc., MBA
Business Impro...
Why Lean Seminars?
LEAN ADVANTAGE SEMINARS @

, in partnership with the team of

•

At LEAN ADVANTAGE Ltd., we work with l...
Agenda
• 10 mins
• 20 mins
• 20 mins
• 20 mins
• 10 mins
• 10 mins

What is KANBAN?
Principles of Productivity
Case study ...
About Me - Andrea
• Hungarian, 30-40
• What I do: I coach, train, consult, public speak…

I help organisations to see them...
What is Lean?
• Lean originates from manufacturing in Toyota Japan, 1960s:
“To survive long term as a company by improving...
Value of work is defined by the customer

Total lead time
Value-Adding time

Non Value-Adding time – BNVA waste
NVA waste
...
What is Lean?
1, A Philosophy?
Based on:
Roger Dyer, JEL
Business Process
Improvement Ltd.
Niklas Modig,
Ericsson executiv...
What is KANBAN? - 看板
kanban (small k) is a visual lean system that originates from Toyota
1960s, to keep inventories at a ...
What is KANBAN?
The method Kanban (large K) was developed in the
software sector in the 1990s, and is applied to
• Busines...
Principle #1
Business Productivity = Creativity x Systems
Throughput
(of the team, process or
organization)

Competence
Ta...
Principle #2
You cannot improve what
you can’t see & measure.
KANBAN promotes
transparency.

Copyright © of LEAN ADVANTAGE...
Principle #3
Large Work in Progress

Your document

Slow lead time and
defects

Print queue

KANBAN limits work in progres...
Basic Rules of the KANBAN Board
IN Queue

Processing
Step

OUT Queue

• All work is visualized
• Work in progress is
limit...
Case study #1:
Product Development KANBAN
Roles:
Delivery Manager

Customer

Developer
Product Manager

Tester

Case study...
Case study #1:
Product Development KANBAN
End2end Value Stream / Process:
Needs
analysis

Development

Delivery

Copyright...
Case study #1:
Product Development KANBAN
KANBAN board drawn for the AS-IS value stream/process
Needs
analysis

TODO

DOIN...
Case study #1:
Product Development KANBAN
Adding WIP limits and tasks
Needs
analysis

Development

WIP: 2
TODO
A

DOING

D...
Case study #1:
Product Development KANBAN
Adding WIP limits and tasks
Needs
analysis

Development

WIP: 2
TODO
A

DOING

D...
Case study #1: Step 7 – Breach of WIP limit
Development

Needs analysis

WIP: 2

WIP: 2
TODO

DOING

DONE

Delivery

DOING...
Principle #4
How can we help?

A

B

C

D

E

In KANBAN-world,
resources are flexible, they
swarm to resolve issues.

F

C...
Case study #1: Step 7 – Instead
Needs analysis

Development

WIP: 2

WIP: 2
TODO

DOING

DONE
D

Delivery

DOING
B

DONE
C...
Case study #1: Step 10
Needs analysis

Development

WIP: 2

WIP: 2
TODO

DOING
E

DONE
D

When can you
start D?
We need to...
Principle #5
Your overall =
throughput

per hour

the bottleneck step’s
throughput

per hour

per hour

Copyright © of LEA...
More Rules of the KANBAN Board
Needs analysis

Development

WIP: 2

TODO DOING
E

B

A

F

C

D

DONE

New features
80%

M...
Case study #2:
Designing the CEO’s team KANBAN

Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk
Andrea Darabos ...
Metrics are easy with KANBAN
End2end Lead time
Step X

TODO DOING
Task: B
Start date:
01 Feb

DONE

Step Y

DOING

DONE
Ta...
Metrics are easy with KANBAN
Work in Progress (WIP) is visual
Step X

TODO DOING

DONE

Step Y

DOING

DONE

Copyright © o...
Cumulative Flow Diagram – your friend

WIP
Lead time

Image source: http://edn.embarcadero.com/article/32410

• Count the ...
KANBAN brings a cultural change
Pjm: „We have cut our
lead times in half since we
apply KANBAN.”

Team: „The process is ou...
Good Reads – KANBAN, Flow

Beginner’s guide to
KANBAN

Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk
Andrea D...
Save the Dates!
LEAN ADVANTAGE SEMINARS @

•

, in partnership with the team of

Monday, 20th January 6:00 p.m. – 8:00 p.m...
Feedback, Ideas – 17th Feb Seminar

Get More Done in your Business with KANBAN
• Keep doing
• Start doing
• Stop doing
Any...
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Lean seminar - Get more done in your business with KANBAN

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The method kanban (small k) originates from manufacturing in the 1960s, to keep inventories at a fixed, low level and create JIT production. By the work and experimentation of thought leaders like David J Anderson, Eliyahu Goldratt and their teams, the method proliferated into the services and product development sectors, now named KANBAN (large K). This seminar took on the challenge to give an introduction to anyone new to KANBAN, including practical case studies and games for live participants, and a summary of those for online readers. A method as simple as KANBAN, but still as powerful for culture change and continuous improvement - is definitely a must-have tool for any business manager, team leader or entrepreneur.

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Transcript of "Lean seminar - Get more done in your business with KANBAN"

  1. 1. LEAN SEMINARS/2 Get More Done in your Business with KANBAN 17th Feb, 2014, London Andrea Darabos MSc., MBA Business Improvement Consultant, Coach Andrea@leanadvantage.co.uk Phone: +44 793 604 1196 LEAN ADVANTAGE Ltd. In Partnership with:
  2. 2. Why Lean Seminars? LEAN ADVANTAGE SEMINARS @ , in partnership with the team of • At LEAN ADVANTAGE Ltd., we work with large, global organizations • Our Mission is to improve the value creation in organisations, governments, in order to achieve better services and happy customers • Our Vision is to improve leadership in organisations, to have happier employees and more satisfying work • We would like to share our knowledge with small-medium enterprises and the social sector Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos
  3. 3. Agenda • 10 mins • 20 mins • 20 mins • 20 mins • 10 mins • 10 mins What is KANBAN? Principles of Productivity Case study #1: Product development KANBAN Case study #2: Leadership team KANBAN Metrics are easy with KANBAN Recap, Q&A Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 3
  4. 4. About Me - Andrea • Hungarian, 30-40 • What I do: I coach, train, consult, public speak… I help organisations to see themselves through the eyes of their customers, ~ to build skills of continuous improvement, agility • My previous knowledge of lean: 7 years of lean, agile, project management On my lean journey… • Why this seminar: to show the power of lean agile, when applied to real-life problems Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 4
  5. 5. What is Lean? • Lean originates from manufacturing in Toyota Japan, 1960s: “To survive long term as a company by improving and evolving how we make good products for the customer.” • Since then, Lean has been successfully applied in all major sectors around the world: • Government & Public sector, Military and Defense, Banking, Software Industry, Retail, Research, Service Sector, Startups Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 5
  6. 6. Value of work is defined by the customer Total lead time Value-Adding time Non Value-Adding time – BNVA waste NVA waste Work on Value-Adding tasks only!! Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 6
  7. 7. What is Lean? 1, A Philosophy? Based on: Roger Dyer, JEL Business Process Improvement Ltd. Niklas Modig, Ericsson executive presentation 2, Improvement Methodology A set of Tools and Techniques that can be used to guide problem-solving and continuous improvement 3, A Toolbox? Lean is a philosophy, methodology and toolbox all in one. Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 7
  8. 8. What is KANBAN? - 看板 kanban (small k) is a visual lean system that originates from Toyota 1960s, to keep inventories at a fixed, low level: Images: telegraph.co.uk, http://en.wikipedia.org/wiki/Kanban Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 8
  9. 9. What is KANBAN? The method Kanban (large K) was developed in the software sector in the 1990s, and is applied to • Business productivity improvement • Personal productivity improvement Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 9
  10. 10. Principle #1 Business Productivity = Creativity x Systems Throughput (of the team, process or organization) Competence Talent i.e. KANBAN Management Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 10
  11. 11. Principle #2 You cannot improve what you can’t see & measure. KANBAN promotes transparency. Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 11
  12. 12. Principle #3 Large Work in Progress Your document Slow lead time and defects Print queue KANBAN limits work in progress and creates PULL. Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 12
  13. 13. Basic Rules of the KANBAN Board IN Queue Processing Step OUT Queue • All work is visualized • Work in progress is limited at each step • Tasks move from left to right, via PULL • The team self-organizes to make decisions • The KANBAN board is redesigned by the team regularly Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 13
  14. 14. Case study #1: Product Development KANBAN Roles: Delivery Manager Customer Developer Product Manager Tester Case study inspired by: Crisp.se blog „One day in KANBAN land” Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 14
  15. 15. Case study #1: Product Development KANBAN End2end Value Stream / Process: Needs analysis Development Delivery Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 15
  16. 16. Case study #1: Product Development KANBAN KANBAN board drawn for the AS-IS value stream/process Needs analysis TODO DOING Development DONE DOING Delivery DONE DOING DONE Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 16
  17. 17. Case study #1: Product Development KANBAN Adding WIP limits and tasks Needs analysis Development WIP: 2 TODO A DOING DONE Delivery WIP: 2 DOING WIP: 1 DONE DOING DONE B C D E F Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 17
  18. 18. Case study #1: Product Development KANBAN Adding WIP limits and tasks Needs analysis Development WIP: 2 TODO A DOING DONE Delivery WIP: 2 DOING WIP: 1 DONE DOING DONE! B C D E F Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 18
  19. 19. Case study #1: Step 7 – Breach of WIP limit Development Needs analysis WIP: 2 WIP: 2 TODO DOING DONE Delivery DOING B DONE C WIP: 1 DOING A DONE! ! D E F Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 25
  20. 20. Principle #4 How can we help? A B C D E In KANBAN-world, resources are flexible, they swarm to resolve issues. F Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 26
  21. 21. Case study #1: Step 7 – Instead Needs analysis Development WIP: 2 WIP: 2 TODO DOING DONE D Delivery DOING B DONE C WIP: 1 DOING A DONE! ! How can we help? E F Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 27
  22. 22. Case study #1: Step 10 Needs analysis Development WIP: 2 WIP: 2 TODO DOING E DONE D When can you start D? We need to get moving on F. Delivery DOING DONE C WIP: 1 DOING A B DONE! ! We need to get our delivery fixed first. F Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 30
  23. 23. Principle #5 Your overall = throughput per hour the bottleneck step’s throughput per hour per hour Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 31
  24. 24. More Rules of the KANBAN Board Needs analysis Development WIP: 2 TODO DOING E B A F C D DONE New features 80% Maintenance 20% DOING DONE • WIP limits are often set for processing step plus OUT queue. • Set initial limits to 1 or 2 task per person • Input queue (TODO) size: needs to match process throughput • Create swim-lanes per different type of tasks • Analyze demand and allocate capacity to swim-lanes Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 32
  25. 25. Case study #2: Designing the CEO’s team KANBAN Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 33
  26. 26. Metrics are easy with KANBAN End2end Lead time Step X TODO DOING Task: B Start date: 01 Feb DONE Step Y DOING DONE Task: B Start date: 01 Feb End date: 11 Feb Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 34
  27. 27. Metrics are easy with KANBAN Work in Progress (WIP) is visual Step X TODO DOING DONE Step Y DOING DONE Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 35
  28. 28. Cumulative Flow Diagram – your friend WIP Lead time Image source: http://edn.embarcadero.com/article/32410 • Count the number of cards in each stage on your board at regular intervals e.g. every Friday • Draw by hand or with Excel • Lead time and WIP at any time, as well as trends • Your process health is strongly correlated with the shape of your CFD! • Email for CFD example in Excel: andrea@leanadvantage.co.uk Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 36
  29. 29. KANBAN brings a cultural change Pjm: „We have cut our lead times in half since we apply KANBAN.” Team: „The process is our process and we can make it work!” CEO: „KANBAN creates transparency and makes problems visible. It engages everyone in continuous improvement.” Resource manager: „My role is to create the systems and the right environment for my team to be efficient. KANBAN helps me do that.” Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 37
  30. 30. Good Reads – KANBAN, Flow Beginner’s guide to KANBAN Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 38
  31. 31. Save the Dates! LEAN ADVANTAGE SEMINARS @ • , in partnership with the team of Monday, 20th January 6:00 p.m. – 8:00 p.m. - TODAY Reduce Waste, Add More Value To Your Customers • Monday, 17th February 6:00 p.m. – 8:00 p.m. Get More Done in Your Business with KANBAN • Wednesday, 19th March 6:00 p.m. – 8:00 p.m. Get More Done in Your Business with KANBAN Thank You! Give us feedback and send your thoughts, questions. Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos
  32. 32. Feedback, Ideas – 17th Feb Seminar Get More Done in your Business with KANBAN • Keep doing • Start doing • Stop doing Any other ideas, comments: Copyright © of LEAN ADVANTAGE Ltd. www.leanadvantage.co.uk Andrea Darabos Lean Practitioner, Andrea@leanadvantage.co.uk , +44 07936 041196, Twitter @ADarabos 40

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