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ATR Contractor Survey <ul><li>Fall 2009 </li></ul>
1. Front Desk Avg . Poor Below  Avg. Excellent N/A Good Avg. Score 1 3 8 22 48 6 92% 0 1 9 47 63 1 92% 2 2 10 27 39 24 90%...
2. The Recruiter who Placed You in Your Current Position Poor Below Avg. Avg. Good Excellent N/A Avg.  Score 0 1 6 20 81 3...
3. Interview Process Poor Below Avg. Avg. Good Excellent N/A Avg. Score 0 2 8 29 40 4 91% 0 1 8 56 55 22 91% 2 1 9 35 41 1...
4. Orientation Process Poor Below Avg. Avg. Good Excellent N/A Avg. Score 1 2 9 32 34 4 89% 0 5 17 55 55 10 89% 3 3 20 40 ...
5. Your Current Job/Assignment Satisfaction Poor Below Avg. Avg. Good Excellent N/A Avg. Score 0 2 7 30 44 1 91% 2 1 13 43...
6. ATR Staff Availability Poor Below Avg. Avg . Good Excellent N/A Avg. Score 1 1 10 27 45 0 91% 0 2 13 50 73 4 92% 2 2 15...
7. Issue Resolution Poor Below Avg. Avg. Good Excellent N/A Avg. Score 0 4 8 29 39 5 85% 1 5 13 44 60 19 90% 5 4 11 40 27 ...
8. Staff Courtesy Poor Below Avg. Avg . Good Excellent N/A Avg. Score 0 1 7 27 47 1 92% 0 1 5 50 83 2 93% 3 1 6 34 56 2 90...
9.  ATR’s Ability to Provide You with the Necessary Timecard/Paycheck Information Poor Below Avg. Avg . Good Excellent N/A...
<ul><li>2008 </li></ul>10. Have you worked with other staffing firms in the past? 2007 No Yes 2009 34 22 93 49 68 33
11. If yes, how does ATR compare to these firms? 2008 2007 2009 Excellent Good Average Below Poor 21 15 6 2 1 55 29 8 2 2 ...
12. Overall Experience Poor Below Avg. Avg . Good Excellent N/A Avg. Score 2 5 7 39 74 2 92% 1 3 9 50 78 0 92% 2 7 12 41 4...
13. How did you hear about ATR? 2007 2008 2009 ATR Client 12 19 19 Referred by a friend 23 25 13 Contacted by a Recruiter ...
<ul><li>14. Is There Anything in Your Experience with ATR That You Felt Could Have been Done Better? </li></ul>2007 Better...
<ul><li>14a. Is There Anything in Your Experience with ATR That You Felt Could Have been Done Better? </li></ul>2009 Bette...
<ul><li>15. What are the Three Most Important Things You Look for in a Staffing Firm? </li></ul>2007 Courtesy 13 Quality J...
15a. What are the three most important things you look for in a staffing firm? 2009 Respect and concern for my  needs 11 G...
Comment #1 <ul><li>It would be nice if they would check in and let me know if better positions are available. </li></ul>
Comment #2 <ul><li>Overall I am very pleased with my experience with ATR and would highly recommend the agency to others l...
Comment #3 <ul><li>Thank you for having a great HR team. Please quote me on that. </li></ul>
Comment #4 <ul><li>I am pleased to have been given an opportunity with the client. I am happy to have a paycheck. After 6 ...
Comment #5 <ul><li>The expense reimbursement takes a minimum 3 weeks, placing a large financial burden on employees. I tra...
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Contractor Survey Fall 2009

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Transcript of "Contractor Survey Fall 2009"

  1. 1. ATR Contractor Survey <ul><li>Fall 2009 </li></ul>
  2. 2. 1. Front Desk Avg . Poor Below Avg. Excellent N/A Good Avg. Score 1 3 8 22 48 6 92% 0 1 9 47 63 1 92% 2 2 10 27 39 24 90% 2007 2008 2009
  3. 3. 2. The Recruiter who Placed You in Your Current Position Poor Below Avg. Avg. Good Excellent N/A Avg. Score 0 1 6 20 81 3 94% 0 2 8 42 73 17 93% 5 3 5 24 54 12 91% 2007 2008 2009
  4. 4. 3. Interview Process Poor Below Avg. Avg. Good Excellent N/A Avg. Score 0 2 8 29 40 4 91% 0 1 8 56 55 22 91% 2 1 9 35 41 15 90% 2007 2008 2009
  5. 5. 4. Orientation Process Poor Below Avg. Avg. Good Excellent N/A Avg. Score 1 2 9 32 34 4 89% 0 5 17 55 55 10 89% 3 3 20 40 33 5 86% 2007 2008 2009
  6. 6. 5. Your Current Job/Assignment Satisfaction Poor Below Avg. Avg. Good Excellent N/A Avg. Score 0 2 7 30 44 1 91% 2 1 13 43 74 8 92% 4 4 13 33 41 7 82% 2007 2008 2009
  7. 7. 6. ATR Staff Availability Poor Below Avg. Avg . Good Excellent N/A Avg. Score 1 1 10 27 45 0 91% 0 2 13 50 73 4 92% 2 2 15 37 42 4 89% 2007 2008 2009
  8. 8. 7. Issue Resolution Poor Below Avg. Avg. Good Excellent N/A Avg. Score 0 4 8 29 39 5 85% 1 5 13 44 60 19 90% 5 4 11 40 27 15 73% 2007 2008 2009
  9. 9. 8. Staff Courtesy Poor Below Avg. Avg . Good Excellent N/A Avg. Score 0 1 7 27 47 1 92% 0 1 5 50 83 2 93% 3 1 6 34 56 2 90% 2007 2008 2009
  10. 10. 9. ATR’s Ability to Provide You with the Necessary Timecard/Paycheck Information Poor Below Avg. Avg . Good Excellent N/A Avg. Score 0 2 5 27 47 1 92% 1 4 9 39 87 2 93% 2 3 7 26 65 0 93% 2007 2008 2009
  11. 11. <ul><li>2008 </li></ul>10. Have you worked with other staffing firms in the past? 2007 No Yes 2009 34 22 93 49 68 33
  12. 12. 11. If yes, how does ATR compare to these firms? 2008 2007 2009 Excellent Good Average Below Poor 21 15 6 2 1 55 29 8 2 2 30 22 15 2 5
  13. 13. 12. Overall Experience Poor Below Avg. Avg . Good Excellent N/A Avg. Score 2 5 7 39 74 2 92% 1 3 9 50 78 0 92% 2 7 12 41 41 1 88% 2007 2008 2009
  14. 14. 13. How did you hear about ATR? 2007 2008 2009 ATR Client 12 19 19 Referred by a friend 23 25 13 Contacted by a Recruiter 10 27 12 Internet /Posting/ Ads 23 30 19s
  15. 15. <ul><li>14. Is There Anything in Your Experience with ATR That You Felt Could Have been Done Better? </li></ul>2007 Better Communication 4 Better Benefits 4 Availability of ATR Staff 4 Not Enough Contact about Jobs 4 Timecard /Payroll 3 2008 Better Benefits 10 Time Cards / Payroll 8 Communication 5 Job Satisfaction 4 Orientation 3
  16. 16. <ul><li>14a. Is There Anything in Your Experience with ATR That You Felt Could Have been Done Better? </li></ul>2009 Better Communication 8 More Proactive Recruiters 4 Time Keeping 3 Not Enough Contact about Jobs 4 Contractor/Recruiter Relationship 2
  17. 17. <ul><li>15. What are the Three Most Important Things You Look for in a Staffing Firm? </li></ul>2007 Courtesy 13 Quality Jobs 9 Respect / Concern for my Needs 6 Staff Availability 5 Good Communication with Employee 5 Professionalism 5 Quick Assignment to Jobs 4 2008 Good Communication / Investment in Employees 39 Good match with job / Quality and Speed of placement 31 Good Pay 14 Benefits 11
  18. 18. 15a. What are the three most important things you look for in a staffing firm? 2009 Respect and concern for my needs 11 Good communication/Good pay 9 Quality benefits/Quality jobs/Ability to match candidates with the right position 7 Response time 6
  19. 19. Comment #1 <ul><li>It would be nice if they would check in and let me know if better positions are available. </li></ul>
  20. 20. Comment #2 <ul><li>Overall I am very pleased with my experience with ATR and would highly recommend the agency to others looking for jobs. </li></ul>
  21. 21. Comment #3 <ul><li>Thank you for having a great HR team. Please quote me on that. </li></ul>
  22. 22. Comment #4 <ul><li>I am pleased to have been given an opportunity with the client. I am happy to have a paycheck. After 6 months, the contact increased and staff paid attention for a period of time. The last 2 months have had zero contact with firm other than to submit time cards. There has been ZERO feedback from the firm on my performance with the client. </li></ul>
  23. 23. Comment #5 <ul><li>The expense reimbursement takes a minimum 3 weeks, placing a large financial burden on employees. I travel and end up having to carry the expenses for almost a month incurring credit card interest which is not covered by ATR. The standard corporate turnaround for expenses is one week. ATR needs to meet industry standards and employee expectations. </li></ul>
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