Contractor Survey 2008
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Contractor Survey 2008

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Contractor Survey 2008 Contractor Survey 2008 Presentation Transcript

  • ATR Contractor Survey Fall 2007
  • 1. Front Desk Below Avg. Poor Avg. Avg. Good Excellent N/A Score 2005 2007 2008
  • 1. Front Desk Below Avg. Poor Avg. Avg. Good Excellent N/A Score 2005 1 3 10 60 48 7 89% 2007 2008
  • 1. Front Desk Below Avg. Poor Avg. Avg. Good Excellent N/A Score 2005 1 3 10 60 48 7 89% 2007 1 1 8 22 47 6 92% 2008
  • 1. Front Desk Below Avg. Poor Avg. Avg. Good Excellent N/A Score 2005 1 3 10 60 48 7 89% 2007 1 1 8 22 47 6 92% 2008 0 1 9 47 63 1 92%
  • 2. The Recruiter who Placed You in Your Current Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  • 2. The Recruiter who Placed You in Your Current Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 3 3 35 81 7 94% 2007 2008
  • 2. The Recruiter who Placed You in Your Current Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 3 3 35 81 7 94% 2007 0 1 6 20 54 3 94% 2008
  • 2. The Recruiter who Placed You in Your Current Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 3 3 35 81 7 94% 2007 0 1 6 20 54 3 94% 2008 0 2 8 42 73 17 93%
  • 3. Interview Process Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  • 3. Interview Process Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 2 9 59 51 8 90% 2007 2008
  • 3. Interview Process Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 2 9 59 51 8 90% 2007 0 2 8 29 40 4 91% 2008
  • 3. Interview Process Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 2 9 59 51 8 90% 2007 0 2 8 29 40 4 91% 2008 0 1 8 56 55 22 91%
  • 4. Orientation Process Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  • 4. Orientation Process Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 1 4 15 64 38 7 88% 2007 2008
  • 4. Orientation Process Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 1 4 15 64 38 7 88% 2007 1 2 9 32 34 4 89% 2008
  • 4. Orientation Process Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 1 4 15 64 38 7 88% 2007 1 2 9 32 34 4 89% 2008 0 5 17 55 55 10 89%
  • 5. Your Current Job/ Assignment Satisfaction Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  • 5. Your Current Job/ Assignment Satisfaction Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 1 2 7 45 71 1 91% 2007 2008
  • 5. Your Current Job/ Assignment Satisfaction Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 1 2 7 45 71 1 91% 2007 0 2 7 30 44 1 91% 2008
  • 5. Your Current Job/ Assignment Satisfaction Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 1 2 7 45 71 1 91% 2007 0 2 7 30 44 1 91% 2008 2 1 13 43 74 8 92%
  • 6. ATR Staff Availability Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  • 6. ATR Staff Availability Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 2 13 57 56 1 90% 2007 2008
  • 6. ATR Staff Availability Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 2 13 57 56 1 90% 2007 1 1 10 27 45 0 91% 2008
  • 6. ATR Staff Availability Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 2 13 57 56 1 90% 2007 1 1 10 27 45 0 91% 2008 0 2 13 50 73 4 92%
  • 7. Issue Resolution Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  • 7. Issue Resolution Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 1 7 11 49 52 9 83% 2007 2008
  • 7. Issue Resolution Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 1 7 11 49 52 9 83% 2007 0 4 8 29 39 5 85% 2008
  • 7. Issue Resolution Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 1 7 11 49 52 9 83% 2007 0 4 8 29 39 5 85% 2008 1 5 13 44 60 19 90%
  • 8. Staff Courtesy Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  • 8. Staff Courtesy Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 6 51 69 1 92% 2007 2008
  • 8. Staff Courtesy Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 6 51 69 1 92% 2007 0 1 7 27 47 1 92% 2008
  • 8. Staff Courtesy Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 6 51 69 1 92% 2007 0 1 7 27 47 1 92% 2008 0 1 5 50 83 2 93%
  • 9. ATR’s Ability to Provide You with the Necessary Timecard/ Paycheck Information Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  • 9. ATR’s Ability to Provide You with the Necessary Timecard/ Paycheck Information Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2 5 7 39 74 2 92% 2007 2008
  • 9. ATR’s Ability to Provide You with the Necessary Timecard/ Paycheck Information Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2 5 7 39 74 2 92% 2007 0 2 5 27 47 1 92% 2008
  • 9. ATR’s Ability to Provide You with the Necessary Timecard/ Paycheck Information Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2 5 7 39 74 2 92% 2007 0 2 5 27 47 1 92% 2008 1 4 9 39 87 2 93%
  • 10. Have you worked with other staffing firms in the past? 2005 2007 2008 Yes No
  • 10. Have you worked with other staffing firms in the past? 2005 2007 2008 Yes 80 No 28
  • 10. Have you worked with other staffing firms in the past? 2005 2007 2008 Yes 80 34 No 28 22
  • 10. Have you worked with other staffing firms in the past? 2005 2007 2008 Yes 80 34 93 No 28 22 49
  • 11. If yes, how does ATR compare to these firms? 2005 2007 2008 Excellent Good Average Below Poor
  • 11. If yes, how does ATR compare to these firms? 2005 2007 2008 Excellent 38 Good 31 Average 5 Below 5 Poor 1
  • 11. If yes, how does ATR compare to these firms? 2005 2007 2008 Excellent 38 21 Good 31 15 Average 5 6 Below 5 2 Poor 1 1
  • 11. If yes, how does ATR compare to these firms? 2005 2007 2008 Excellent 38 21 55 Good 31 15 29 Average 5 6 8 Below 5 2 2 Poor 1 1 2
  • 12. Overall Experience Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  • 12. Overall Experience Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2 5 7 39 74 2 92% 2007 2008
  • 12. Overall Experience Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2 5 7 39 74 2 92% 2007 0 2 5 27 47 1 93% 2008
  • 12. Overall Experience Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2 5 7 39 74 2 92% 2007 0 2 5 27 47 1 93% 2008 1 3 9 50 78 0 92%
  • 13. How did you hear about ATR? 2005 2007 2008 ATR Client 34 12 19 Referred by a friend 29 23 25 Contacted by a Recruiter 21 10 27 Internet /Posting/ Ads 20 23 30
  • 14. Is There Anything in Your Experience with ATR That You Felt Could Have been Done Better? 2005 2007
  • 14. Is There Anything in Your Experience with ATR That You Felt Could Have been Done Better? 2005 2007 Timecard / Payroll 12 Better 12 Communication Orientation 7 Be More 4 Professional Better Benefits 3
  • 14. Is There Anything in Your Experience with ATR That You Felt Could Have been Done Better? 2005 2007 Timecard / Payroll 12 Better Communication 4 Better Better Benefits 4 12 Communication Availability of ATR Staff 4 Orientation 7 Not Enough Contact 4 Be More about Jobs 4 Professional Timecard /Payroll 3 Better Benefits 3 Timecard Reconciliation 2
  • 14a. Is There Anything in Your Experience with ATR That You Felt Could Have been Done Better? 2008 Better Benefits 10 Time Cards / Payroll 8 Communication 5 Job Satisfaction 4 Orientation 3
  • 15. What are the Three Most Important Things You Look for in a Staffing Firm? 2005 2007
  • 15. What are the Three Most Important Things You Look for in a Staffing Firm? 2005 2007 Respect / Concern for my 26 Needs Professionalism 21 Quick Assignment to 18 Job Quality Jobs 17 Staff Availability 14 Quality Benefits 12 Quick Issue Resolution 12 Good Pay 10
  • 15. What are the Three Most Important Things You Look for in a Staffing Firm? 2005 2007 Respect / Concern for my Courtesy 13 26 Needs Quality Jobs 9 Professionalism 21 Respect / Concern for my Quick Assignment to 6 18 Needs Job Quality Jobs 17 Staff Availability 5 Staff Availability 14 Good Communication with 5 Employee Quality Benefits 12 Quick Issue Resolution 12 Professionalism 5 Good Pay 10 Quick Assignment to Jobs 4
  • 15a. What are the three most important things you look for in a staffing firm? 2008 Good Communication / 39 Investment in Employees Good match with job / Quality 31 and Speed of placement Good Pay 14 Benefits 11
  • Comment #1 “ I like the staff, their very nice and friendly. Their willingness to help and their ability to communicate is what makes them an excellent staffing firm. ”
  • Comment #2 “When there is a new contact person for recruiting, payroll or benefits please e-mail the change.”
  • Comment #3 “Please provide a better healthcare plan. It is pretty stinky...”
  • Comment #4 “I really feel that us as the clients that are filling the reqs should come first and the ATR recruiters should make sure that our needs at our work places are being met. Also, when an issue occurs in a work place our recruiters should be for us and not for the companies that aren’t treating us very well. I’ve had to deal with a hostile work environment. ”
  • Comment #5 “What I liked was how Alisa occasionally checks up on my progress with the job I was placed into. It made me feel that I wasn’t left with the sharks...that if I were to have an issue with the company or was unhappy with where I was placed, she would have done something.”
  • Comment #6 “The ATR Staff is kind, friendly and helpful and that sums it all for me, so right now that’s what’s important to me and that’s why I’m still with ATR.”