0
ATR Contractor
    Survey
     Fall 2007
1. Front Desk

            Below                          Avg.
       Poor Avg. Avg. Good   Excellent N/A Score

2005

200...
1. Front Desk

            Below                          Avg.
       Poor Avg. Avg. Good   Excellent N/A Score

2005    1...
1. Front Desk

            Below                          Avg.
       Poor Avg. Avg. Good   Excellent N/A Score

2005    1...
1. Front Desk

            Below                          Avg.
       Poor Avg. Avg. Good   Excellent N/A Score

2005    1...
2. The Recruiter who
   Placed You in Your Current
              Below                               Avg.
       Poor     ...
2. The Recruiter who
   Placed You in Your Current
              Below                               Avg.
       Poor     ...
2. The Recruiter who
   Placed You in Your Current
              Below                               Avg.
       Poor     ...
2. The Recruiter who
   Placed You in Your Current
              Below                               Avg.
       Poor     ...
3. Interview Process
              Below                               Avg.
       Poor           Avg.   Good Excellent N/...
3. Interview Process
              Below                               Avg.
       Poor           Avg.   Good Excellent N/...
3. Interview Process
              Below                               Avg.
       Poor           Avg.   Good Excellent N/...
3. Interview Process
              Below                               Avg.
       Poor           Avg.   Good Excellent N/...
4. Orientation Process
              Below                               Avg.
       Poor           Avg.   Good Excellent ...
4. Orientation Process
              Below                               Avg.
       Poor           Avg.   Good Excellent ...
4. Orientation Process
              Below                               Avg.
       Poor           Avg.   Good Excellent ...
4. Orientation Process
              Below                               Avg.
       Poor           Avg.   Good Excellent ...
5. Your Current Job/
       Assignment Satisfaction
              Below                               Avg.
       Poor    ...
5. Your Current Job/
       Assignment Satisfaction
              Below                               Avg.
       Poor    ...
5. Your Current Job/
       Assignment Satisfaction
              Below                               Avg.
       Poor    ...
5. Your Current Job/
       Assignment Satisfaction
              Below                               Avg.
       Poor    ...
6. ATR Staff Availability
               Below                               Avg.
        Poor           Avg.   Good Excel...
6. ATR Staff Availability
               Below                               Avg.
        Poor           Avg.   Good Excel...
6. ATR Staff Availability
               Below                               Avg.
        Poor           Avg.   Good Excel...
6. ATR Staff Availability
               Below                               Avg.
        Poor           Avg.   Good Excel...
7. Issue Resolution

              Below                               Avg.
       Poor           Avg.   Good Excellent N/...
7. Issue Resolution

              Below                               Avg.
       Poor           Avg.   Good Excellent N/...
7. Issue Resolution

              Below                               Avg.
       Poor           Avg.   Good Excellent N/...
7. Issue Resolution

              Below                               Avg.
       Poor           Avg.   Good Excellent N/...
8. Staff Courtesy

               Below                               Avg.
       Poor            Avg.   Good Excellent N/...
8. Staff Courtesy

               Below                               Avg.
       Poor            Avg.   Good Excellent N/...
8. Staff Courtesy

               Below                               Avg.
       Poor            Avg.   Good Excellent N/...
8. Staff Courtesy

               Below                               Avg.
       Poor            Avg.   Good Excellent N/...
9. ATR’s Ability to Provide You
        with the Necessary Timecard/
           Paycheck Information
               Below ...
9. ATR’s Ability to Provide You
        with the Necessary Timecard/
           Paycheck Information
               Below ...
9. ATR’s Ability to Provide You
        with the Necessary Timecard/
           Paycheck Information
               Below ...
9. ATR’s Ability to Provide You
        with the Necessary Timecard/
           Paycheck Information
               Below ...
10. Have you worked with
other staffing firms in the
           past?

           2005   2007   2008

     Yes

     No
10. Have you worked with
other staffing firms in the
           past?

           2005   2007   2008

     Yes    80

     N...
10. Have you worked with
other staffing firms in the
           past?

           2005   2007   2008

     Yes    80    34

...
10. Have you worked with
other staffing firms in the
           past?

           2005   2007   2008

     Yes    80    34  ...
11. If yes, how does ATR
compare to these firms?


              2005   2007   2008
  Excellent
  Good
  Average
  Below
  ...
11. If yes, how does ATR
compare to these firms?


              2005   2007   2008
  Excellent    38
  Good         31
  A...
11. If yes, how does ATR
compare to these firms?


              2005   2007   2008
  Excellent    38     21
  Good        ...
11. If yes, how does ATR
compare to these firms?


              2005   2007   2008
  Excellent    38     21     55
  Good ...
12. Overall Experience

              Below                               Avg.
       Poor           Avg.   Good Excellent...
12. Overall Experience

              Below                               Avg.
       Poor           Avg.   Good Excellent...
12. Overall Experience

              Below                               Avg.
       Poor           Avg.   Good Excellent...
12. Overall Experience

              Below                               Avg.
       Poor           Avg.   Good Excellent...
13. How did you hear about
              ATR?

                           2005   2007   2008
ATR Client                  3...
14. Is There Anything in Your
Experience with ATR That You Felt
  Could Have been Done Better?

2005                2007
14. Is There Anything in Your
      Experience with ATR That You Felt
        Could Have been Done Better?

      2005    ...
14. Is There Anything in Your
      Experience with ATR That You Felt
        Could Have been Done Better?

      2005    ...
14a. Is There Anything in Your
Experience with ATR That You Felt
  Could Have been Done Better?
                          ...
15. What are the Three Most Important
  Things You Look for in a Staffing
                Firm?
  2005                     ...
15. What are the Three Most Important
     Things You Look for in a Staffing
                   Firm?
        2005         ...
15. What are the Three Most Important
     Things You Look for in a Staffing
                   Firm?
        2005         ...
15a. What are the three most
important things you look for in a
          staffing firm?

                                  ...
Comment #1


“ I like the staff, their very nice and friendly. Their
willingness to help and their ability to communicate
...
Comment #2


“When there is a new contact person for recruiting,
payroll or benefits please e-mail the change.”
Comment #3


“Please provide a better healthcare plan. It is
pretty stinky...”
Comment #4

“I really feel that us as the clients that are filling
the reqs should come first and the ATR
recruiters should ...
Comment #5


“What I liked was how Alisa occasionally
checks up on my progress with the job I was
placed into. It made me ...
Comment #6



“The ATR Staff is kind, friendly and helpful and
that sums it all for me, so right now that’s
what’s importa...
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Contractor Survey 2008

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Transcript of "Contractor Survey 2008"

  1. 1. ATR Contractor Survey Fall 2007
  2. 2. 1. Front Desk Below Avg. Poor Avg. Avg. Good Excellent N/A Score 2005 2007 2008
  3. 3. 1. Front Desk Below Avg. Poor Avg. Avg. Good Excellent N/A Score 2005 1 3 10 60 48 7 89% 2007 2008
  4. 4. 1. Front Desk Below Avg. Poor Avg. Avg. Good Excellent N/A Score 2005 1 3 10 60 48 7 89% 2007 1 1 8 22 47 6 92% 2008
  5. 5. 1. Front Desk Below Avg. Poor Avg. Avg. Good Excellent N/A Score 2005 1 3 10 60 48 7 89% 2007 1 1 8 22 47 6 92% 2008 0 1 9 47 63 1 92%
  6. 6. 2. The Recruiter who Placed You in Your Current Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  7. 7. 2. The Recruiter who Placed You in Your Current Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 3 3 35 81 7 94% 2007 2008
  8. 8. 2. The Recruiter who Placed You in Your Current Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 3 3 35 81 7 94% 2007 0 1 6 20 54 3 94% 2008
  9. 9. 2. The Recruiter who Placed You in Your Current Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 3 3 35 81 7 94% 2007 0 1 6 20 54 3 94% 2008 0 2 8 42 73 17 93%
  10. 10. 3. Interview Process Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  11. 11. 3. Interview Process Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 2 9 59 51 8 90% 2007 2008
  12. 12. 3. Interview Process Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 2 9 59 51 8 90% 2007 0 2 8 29 40 4 91% 2008
  13. 13. 3. Interview Process Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 2 9 59 51 8 90% 2007 0 2 8 29 40 4 91% 2008 0 1 8 56 55 22 91%
  14. 14. 4. Orientation Process Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  15. 15. 4. Orientation Process Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 1 4 15 64 38 7 88% 2007 2008
  16. 16. 4. Orientation Process Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 1 4 15 64 38 7 88% 2007 1 2 9 32 34 4 89% 2008
  17. 17. 4. Orientation Process Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 1 4 15 64 38 7 88% 2007 1 2 9 32 34 4 89% 2008 0 5 17 55 55 10 89%
  18. 18. 5. Your Current Job/ Assignment Satisfaction Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  19. 19. 5. Your Current Job/ Assignment Satisfaction Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 1 2 7 45 71 1 91% 2007 2008
  20. 20. 5. Your Current Job/ Assignment Satisfaction Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 1 2 7 45 71 1 91% 2007 0 2 7 30 44 1 91% 2008
  21. 21. 5. Your Current Job/ Assignment Satisfaction Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 1 2 7 45 71 1 91% 2007 0 2 7 30 44 1 91% 2008 2 1 13 43 74 8 92%
  22. 22. 6. ATR Staff Availability Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  23. 23. 6. ATR Staff Availability Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 2 13 57 56 1 90% 2007 2008
  24. 24. 6. ATR Staff Availability Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 2 13 57 56 1 90% 2007 1 1 10 27 45 0 91% 2008
  25. 25. 6. ATR Staff Availability Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 2 13 57 56 1 90% 2007 1 1 10 27 45 0 91% 2008 0 2 13 50 73 4 92%
  26. 26. 7. Issue Resolution Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  27. 27. 7. Issue Resolution Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 1 7 11 49 52 9 83% 2007 2008
  28. 28. 7. Issue Resolution Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 1 7 11 49 52 9 83% 2007 0 4 8 29 39 5 85% 2008
  29. 29. 7. Issue Resolution Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 1 7 11 49 52 9 83% 2007 0 4 8 29 39 5 85% 2008 1 5 13 44 60 19 90%
  30. 30. 8. Staff Courtesy Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  31. 31. 8. Staff Courtesy Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 6 51 69 1 92% 2007 2008
  32. 32. 8. Staff Courtesy Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 6 51 69 1 92% 2007 0 1 7 27 47 1 92% 2008
  33. 33. 8. Staff Courtesy Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 6 51 69 1 92% 2007 0 1 7 27 47 1 92% 2008 0 1 5 50 83 2 93%
  34. 34. 9. ATR’s Ability to Provide You with the Necessary Timecard/ Paycheck Information Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  35. 35. 9. ATR’s Ability to Provide You with the Necessary Timecard/ Paycheck Information Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2 5 7 39 74 2 92% 2007 2008
  36. 36. 9. ATR’s Ability to Provide You with the Necessary Timecard/ Paycheck Information Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2 5 7 39 74 2 92% 2007 0 2 5 27 47 1 92% 2008
  37. 37. 9. ATR’s Ability to Provide You with the Necessary Timecard/ Paycheck Information Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2 5 7 39 74 2 92% 2007 0 2 5 27 47 1 92% 2008 1 4 9 39 87 2 93%
  38. 38. 10. Have you worked with other staffing firms in the past? 2005 2007 2008 Yes No
  39. 39. 10. Have you worked with other staffing firms in the past? 2005 2007 2008 Yes 80 No 28
  40. 40. 10. Have you worked with other staffing firms in the past? 2005 2007 2008 Yes 80 34 No 28 22
  41. 41. 10. Have you worked with other staffing firms in the past? 2005 2007 2008 Yes 80 34 93 No 28 22 49
  42. 42. 11. If yes, how does ATR compare to these firms? 2005 2007 2008 Excellent Good Average Below Poor
  43. 43. 11. If yes, how does ATR compare to these firms? 2005 2007 2008 Excellent 38 Good 31 Average 5 Below 5 Poor 1
  44. 44. 11. If yes, how does ATR compare to these firms? 2005 2007 2008 Excellent 38 21 Good 31 15 Average 5 6 Below 5 2 Poor 1 1
  45. 45. 11. If yes, how does ATR compare to these firms? 2005 2007 2008 Excellent 38 21 55 Good 31 15 29 Average 5 6 8 Below 5 2 2 Poor 1 1 2
  46. 46. 12. Overall Experience Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  47. 47. 12. Overall Experience Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2 5 7 39 74 2 92% 2007 2008
  48. 48. 12. Overall Experience Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2 5 7 39 74 2 92% 2007 0 2 5 27 47 1 93% 2008
  49. 49. 12. Overall Experience Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2 5 7 39 74 2 92% 2007 0 2 5 27 47 1 93% 2008 1 3 9 50 78 0 92%
  50. 50. 13. How did you hear about ATR? 2005 2007 2008 ATR Client 34 12 19 Referred by a friend 29 23 25 Contacted by a Recruiter 21 10 27 Internet /Posting/ Ads 20 23 30
  51. 51. 14. Is There Anything in Your Experience with ATR That You Felt Could Have been Done Better? 2005 2007
  52. 52. 14. Is There Anything in Your Experience with ATR That You Felt Could Have been Done Better? 2005 2007 Timecard / Payroll 12 Better 12 Communication Orientation 7 Be More 4 Professional Better Benefits 3
  53. 53. 14. Is There Anything in Your Experience with ATR That You Felt Could Have been Done Better? 2005 2007 Timecard / Payroll 12 Better Communication 4 Better Better Benefits 4 12 Communication Availability of ATR Staff 4 Orientation 7 Not Enough Contact 4 Be More about Jobs 4 Professional Timecard /Payroll 3 Better Benefits 3 Timecard Reconciliation 2
  54. 54. 14a. Is There Anything in Your Experience with ATR That You Felt Could Have been Done Better? 2008 Better Benefits 10 Time Cards / Payroll 8 Communication 5 Job Satisfaction 4 Orientation 3
  55. 55. 15. What are the Three Most Important Things You Look for in a Staffing Firm? 2005 2007
  56. 56. 15. What are the Three Most Important Things You Look for in a Staffing Firm? 2005 2007 Respect / Concern for my 26 Needs Professionalism 21 Quick Assignment to 18 Job Quality Jobs 17 Staff Availability 14 Quality Benefits 12 Quick Issue Resolution 12 Good Pay 10
  57. 57. 15. What are the Three Most Important Things You Look for in a Staffing Firm? 2005 2007 Respect / Concern for my Courtesy 13 26 Needs Quality Jobs 9 Professionalism 21 Respect / Concern for my Quick Assignment to 6 18 Needs Job Quality Jobs 17 Staff Availability 5 Staff Availability 14 Good Communication with 5 Employee Quality Benefits 12 Quick Issue Resolution 12 Professionalism 5 Good Pay 10 Quick Assignment to Jobs 4
  58. 58. 15a. What are the three most important things you look for in a staffing firm? 2008 Good Communication / 39 Investment in Employees Good match with job / Quality 31 and Speed of placement Good Pay 14 Benefits 11
  59. 59. Comment #1 “ I like the staff, their very nice and friendly. Their willingness to help and their ability to communicate is what makes them an excellent staffing firm. ”
  60. 60. Comment #2 “When there is a new contact person for recruiting, payroll or benefits please e-mail the change.”
  61. 61. Comment #3 “Please provide a better healthcare plan. It is pretty stinky...”
  62. 62. Comment #4 “I really feel that us as the clients that are filling the reqs should come first and the ATR recruiters should make sure that our needs at our work places are being met. Also, when an issue occurs in a work place our recruiters should be for us and not for the companies that aren’t treating us very well. I’ve had to deal with a hostile work environment. ”
  63. 63. Comment #5 “What I liked was how Alisa occasionally checks up on my progress with the job I was placed into. It made me feel that I wasn’t left with the sharks...that if I were to have an issue with the company or was unhappy with where I was placed, she would have done something.”
  64. 64. Comment #6 “The ATR Staff is kind, friendly and helpful and that sums it all for me, so right now that’s what’s important to me and that’s why I’m still with ATR.”
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