Client Survey 2008

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Client Survey 2008

  1. 1. ATR Client Survey Fall 2008
  2. 2. 1. Quality of Candidates Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  3. 3. 1. Quality of Candidates Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 16 6 0 88% 2007 2008
  4. 4. 1. Quality of Candidates Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 16 6 0 88% 2007 1 0 0 17 18 0 92% 2008
  5. 5. 1. Quality of Candidates Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 16 6 0 88% 2007 1 0 0 17 18 0 92% 2008 1 0 8 31 8 2 85%
  6. 6. 2. Quality of Employees Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  7. 7. 2. Quality of Employees Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 14 8 0 89% 2007 2008
  8. 8. 2. Quality of Employees Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 14 8 0 89% 2007 0 0 0 16 18 2 93% 2008
  9. 9. 2. Quality of Employees Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 14 8 0 89% 2007 0 0 0 16 18 2 93% 2008 0 1 5 27 16 1 88%
  10. 10. 3. Employee Reliability Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  11. 11. 3. Employee Reliability Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 12 9 1 90% 2007 2008
  12. 12. 3. Employee Reliability Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 12 9 1 90% 2007 0 0 1 19 14 2 91% 2008
  13. 13. 3. Employee Reliability Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 12 9 1 90% 2007 0 0 1 19 14 2 91% 2008 0 1 4 22 20 3 90%
  14. 14. 4. Diverse Labor Pool Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  15. 15. 4. Diverse Labor Pool Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 3 13 7 0 87% 2007 2008
  16. 16. 4. Diverse Labor Pool Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 3 13 7 0 87% 2007 0 1 2 11 21 1 93% 2008
  17. 17. 4. Diverse Labor Pool Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 3 13 7 0 87% 2007 0 1 2 11 21 1 93% 2008 0 1 11 21 11 6 86%
  18. 18. 5. Response Time Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  19. 19. 5. Response Time Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 1 11 11 0 91% 2007 2008
  20. 20. 5. Response Time Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 1 11 11 0 91% 2007 0 1 0 6 29 0 97% 2008
  21. 21. 5. Response Time Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 1 11 11 0 91% 2007 0 1 0 6 29 0 97% 2008 0 1 3 14 28 2 89%
  22. 22. 6. Follow-up Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  23. 23. 6. Follow-up Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 2 10 11 0 90% 2007 2008
  24. 24. 6. Follow-up Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 2 10 11 0 90% 2007 0 0 1 4 31 0 98% 2008
  25. 25. 6. Follow-up Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 2 10 11 0 90% 2007 0 0 1 4 31 0 98% 2008 0 1 3 9 31 4 94%
  26. 26. 7.Value vs. Pricing Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  27. 27. 7.Value vs. Pricing Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 3 12 7 2 88% 2007 2008
  28. 28. 7.Value vs. Pricing Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 3 12 7 2 88% 2007 0 0 1 13 20 2 94% 2008
  29. 29. 7.Value vs. Pricing Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 3 12 7 2 88% 2007 0 0 1 13 20 2 94% 2008 0 1 5 20 18 4 90%
  30. 30. 8. Accuracy of Billing Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  31. 31. 8. Accuracy of Billing Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 11 9 2 90% 2007 2008
  32. 32. 8. Accuracy of Billing Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 11 9 2 90% 2007 0 0 0 2 24 10 99% 2008
  33. 33. 8. Accuracy of Billing Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 11 9 2 90% 2007 0 0 0 2 24 10 99% 2008 0 0 4 19 18 7 91%
  34. 34. 9. Staff Availability Below Avg. Avg. Poor Avg. Good Excellent N/A Score 2005 2007 2008
  35. 35. 9. Staff Availability Below Avg. Avg. Poor Avg. Good Excellent N/A Score 2005 0 0 0 11 12 1 89% 2007 2008
  36. 36. 9. Staff Availability Below Avg. Avg. Poor Avg. Good Excellent N/A Score 2005 0 0 0 11 12 1 89% 2007 0 0 0 3 33 0 99% 2008
  37. 37. 9. Staff Availability Below Avg. Avg. Poor Avg. Good Excellent N/A Score 2005 0 0 0 11 12 1 89% 2007 0 0 0 3 33 0 99% 2008 0 1 3 17 26 1 90%
  38. 38. 10. Issue Resolution Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  39. 39. 10. Issue Resolution Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 13 7 2 89% 2007 2008
  40. 40. 10. Issue Resolution Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 13 7 2 89% 2007 0 0 1 20 8 7 89% 2008
  41. 41. 10. Issue Resolution Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 13 7 2 89% 2007 0 0 1 20 8 7 89% 2008 0 1 4 13 26 4 93%
  42. 42. 11. Courtesy Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  43. 43. 11. Courtesy Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 0 10 14 0 94% 2007 2008
  44. 44. 11. Courtesy Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 0 10 14 0 94% 2007 0 0 0 2 34 0 99% 2008
  45. 45. 11. Courtesy Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 0 10 14 0 94% 2007 0 0 0 2 34 0 99% 2008 0 1 1 11 34 1 93%
  46. 46. 12. Overall Experience Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
  47. 47. 12. Overall Experience Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 3 11 10 0 90% 2007 2008
  48. 48. 12. Overall Experience Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 3 11 10 0 90% 2007 0 0 0 2 34 1 99% 2008
  49. 49. 12. Overall Experience Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 3 11 10 0 90% 2007 0 0 0 2 34 1 99% 2008 0 1 2 24 21 2 91%
  50. 50. Top Three Needs in a Staffing Firm?
  51. 51. Top Three Needs in a Staffing Firm? 2008 / 2007 Quality of Candidates 27 / 28 Quick Response 20 / 21 Pricing 13 /15 Customer Service 7 / 10 Reliability 2/4

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