User Experience Debt: Creating awareness and acting on missed opportunities.

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User Experience Debt talk from IA Summit 2014 in San Diego, California.

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User Experience Debt: Creating awareness and acting on missed opportunities.

  1. IA Summit – March 30, 2014 – @andrewjwright #uxdebt UX Debt Creating awareness and acting on missed opportunities. @andrewjwright #uxdebt
  2. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Picture someone you’ve borrowed something from.
  3. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Imagine that person was one of your users.
  4. IA Summit – March 30, 2014 – @andrewjwright #uxdebt I.O.U.
  5. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Useful, Usable, and Desirable. We create experiences that are
  6. IA Summit – March 30, 2014 – @andrewjwright #uxdebt recurring problems • limited time, budget, and resources compromise the design • good ideas get lost in the shuffle • decisions are made without understanding the impact on the experience
  7. IA Summit – March 30, 2014 – @andrewjwright #uxdebt To improve your product, identify the threats.
  8. IA Summit – March 30, 2014 – @andrewjwright #uxdebt technical debt - ward cunningham Carrigg Photography - http://www.carriggphotography.com/
  9. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Hierarchy of Needs - Aarron Walter
  10. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
  11. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
  12. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
  13. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
  14. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Intentional UX Debt Unintentional UX Debt
  15. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Intentional UX debt is a result of decisions made based on project constraints.
  16. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Not enough budget, time, or people to design, test, iterate, and build everything.
  17. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Lots of budget and time but not enough people.
  18. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Budget and more than enough people, but no time.
  19. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
  20. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
  21. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Designers
  22. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Developers
  23. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Executives
  24. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Product Manager/Owner
  25. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Project / Product Lifespan Intentional UX Debt can be created any time.
  26. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Example: JunkMail
  27. IA Summit – March 30, 2014 – @andrewjwright #uxdebt In order to stay in touch with my mom, as a web-savvy internet user and world traveller, I want to send email from my browser.
  28. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
  29. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
  30. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
  31. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
  32. IA Summit – March 30, 2014 – @andrewjwright #uxdebt It's so frustrating typing my email in this tiny little box....It's the worst. Feedback
  33. IA Summit – March 30, 2014 – @andrewjwright #uxdebt I can't tell if the address I'm typing is right ‘cause I can’t see it. Feedback
  34. IA Summit – March 30, 2014 – @andrewjwright #uxdebt I don't get what happens when I click 'done'... is it saved somewhere or something? Feedback
  35. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Time for some changes, eh?
  36. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
  37. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
  38. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Perceived UX Debt is the result of a hunch or hypothesis without evidence to immediately back up the claim.
  39. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
  40. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
  41. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
  42. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
  43. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
  44. IA Summit – March 30, 2014 – @andrewjwright #uxdebt #protips You know you’re creating UX Debt when you hear... • "we'll fix it later" • "we'll improve it in release 2" • "we don't have time" • "we don't have resources" • "we can train them on that"
  45. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Unintentional UX debt results from misconceptions about users and from changes in their needs, abilities, or expectations over time.
  46. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Team
  47. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Users
  48. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Competitors
  49. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Competitors’ Users Competitors
  50. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Project / Product Lifespan The worst Unintentional UX Debt is created here.
  51. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Project / Product Lifespan UnintentionalUXDebt Unintentional UX Debt naturally increases over time.
  52. IA Summit – March 30, 2014 – @andrewjwright #uxdebt pinch and zoom
  53. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
  54. IA Summit – March 30, 2014 – @andrewjwright #uxdebt There are times when I write all or part of a message and I just want to throw it away. Feedback
  55. IA Summit – March 30, 2014 – @andrewjwright #uxdebt I can't remember anyones’ email address... can I save them somewhere or something? Or maybe you could add that thingy that Awesomemail has... that'd really help. Feedback
  56. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Sometimes I start writing a message and I can't send it right away but I don't want to have to retype the whole thing. Feedback
  57. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
  58. IA Summit – March 30, 2014 – @andrewjwright #uxdebt I can't remember anyones’ email address... can I save them somewhere or something? Or maybe you could add that thingy that Awesomemail has... that'd really help. Feedback
  59. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Image c/o Apple Inc. http://support.apple.com/kb/ht2486 Interviews
  60. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
  61. IA Summit – March 30, 2014 – @andrewjwright #uxdebt 2 approaches to assessing Unintentional UX Debt
  62. IA Summit – March 30, 2014 – @andrewjwright #uxdebt 1. be deliberate
  63. IA Summit – March 30, 2014 – @andrewjwright #uxdebt 2. pay attention
  64. IA Summit – March 30, 2014 – @andrewjwright #uxdebt This lens is a tool for betterment.
  65. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Get rid of UX Debt in 3steps
  66. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Determine if and where UX Debt exists. 1.
  67. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Compare severity to importance 2.
  68. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Make time to fix it3.
  69. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Socialize the concept +1
  70. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
  71. IA Summit – March 30, 2014 – @andrewjwright #uxdebt First you make it work, then you make it work well, and then you make it so people can't imagine life any other way. That's #UX. - Karl Fast
  72. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Thank you! @andrewjwright #uxdebt Resources Sample UX Debt Tracking spreadsheet: http://bit.ly/P2oMOG
  73. IA Summit – March 30, 2014 – @andrewjwright #uxdebt Attributions Designing for Emotion – Aarron Walter – Hierarchy of (User) Needs http://www.abookapart.com/products/designing-for-emotion Public Domain – People designed by Dima Kolchan Creative Commons – Attribution (CC BY 3.0) – Money Bag designed by Patrick Morrison from the Noun Project Creative Commons – Attribution (CC BY 3.0) – Time designed by Wayne Middleton from the Noun Project Public Domain – Magnifying Glass – Roy Lichtenstein http://www.wikipaintings.org/en/roy-lichtenstein/magnifying-glass-1963 Creative Commons – Attribution (CC BY 3.0) – 3 steps https://www.flickr.com/photos/zen/ Creative Commons – Attribution (CC BY 3.0) – Waterfall https://www.flickr.com/photos/3sth3r/ Creative Commons – Attribution (CC BY 3.0) – Rapids https://www.flickr.com/photos/desawindsinger/

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