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Chapter 8: The Interview
 

Chapter 8: The Interview

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Presentation created for COMM 107 - Oral Communication: Principles and Practice

Presentation created for COMM 107 - Oral Communication: Principles and Practice

University of Maryland

Source: Communication: A Social and Career Focus by Berko, Wolvin & Wolvin

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    Chapter 8: The Interview Chapter 8: The Interview Presentation Transcript

    • Interview
    •  
    •  
      • You must determine what it is you want to find out about the interviewee
      • Three parts:
        • Opening
        • Body
          • Questions arranged in a funnel-like schedule
        • Closing
      • Types of questions:
        • Direct: Explicit. Require specific examples
        • Open: Less direct. Specify only the topic
        • Closed: Provide alternatives and limit your response. Probe for opinions on opposite ends of a spectrum
          • Bipolar: Require yes or no responses
        • Leading: Encourage a specific answer
          • Yes-response: Urges the interviewee to agree
        • Loaded: Elicit emotional response
        • Mirror: Ask the interviewer to reflect or expand and what he / she has said
        • Probes: Used to elicit a more detailed response
      • Summarize
      • Discuss next steps
      • Give the interviewee a chance to ask questions
      • This is what your interview outline should look like
    •  
      • Answers questions
        • Ask for clarification
        • Restate question in the answer
        • Answer question
        • (Remember Miss South Carolina?)
        • Answer one question at a time
        • Turn negative questions into positive answers
      • Employment
      • Information-gathering
      • Oral history
      • Problem-solving
      • Counseling
      • Persuasive
        • Sales
      • Appraisal
      • Reprimanding
      • Interrogatory
      • Media