Chapter 6: Concepts of Interpersonal Communication

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Presentation created by Andi Narvaez for COMM 107 - Oral Communication: Principles and Practice

University of Maryland

Source: Communication: A Social and Career Focus by Berko, Wolvin & Wolvin

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Chapter 6: Concepts of Interpersonal Communication

  1. 1. CHAPTER 6 Interpersonal Communication
  2. 2. Strangers’ Conversations <ul><li>Briefly describe the people in the conversation? </li></ul><ul><li>  What was the conversation about? </li></ul><ul><li>  Was there any small talk? </li></ul><ul><li>  Were any personal matters discussed? For example, attitudes, beliefs, goals? Describe one of them. </li></ul><ul><li>  What questions were asked, and why? Two examples. </li></ul><ul><li>Give two examples of nonverbal communication and describe its role in the conversation. </li></ul><ul><li>What three suggestions would you make to the participants to help improve their conversation skills? </li></ul>
  3. 3. Things we communicate about <ul><li>Emotions </li></ul><ul><ul><li>It’s OK to cry </li></ul></ul><ul><ul><li>Messages are made up of both logic and emotion </li></ul></ul><ul><li>Power </li></ul><ul><ul><li>Expert </li></ul></ul><ul><ul><li>Referent </li></ul></ul><ul><ul><li>Reward </li></ul></ul><ul><ul><li>Coercive </li></ul></ul><ul><ul><li>Legitimate </li></ul></ul>
  4. 4. Men are from Mars, Women are Awesome <ul><li>Nature </li></ul><ul><ul><li>Biologically speaking, our brains are not the same </li></ul></ul><ul><li>Nurture </li></ul><ul><ul><li>Gender is socially constructed </li></ul></ul><ul><ul><li>Females learn to be feminine and males learn to be masculine during childhood </li></ul></ul>http://www.entertonement.com/clips/cgnjzhbhpz--Anchorman-The-Legend-of-Ron-Burgundy-Will-Ferrell-Ron-Burgundy-It's-Science
  5. 5. Participating in Conversations <ul><li>Small Talk: Biographics </li></ul><ul><li>Eventually, finding a common interest is key </li></ul><ul><li>Listen! … to (and through) </li></ul><ul><li>verbal and nonverbal cues </li></ul><ul><li>People like to talk about themselves </li></ul><ul><ul><li>Our names mean a lot to us </li></ul></ul><ul><ul><li>Stay positive </li></ul></ul><ul><ul><li>Compliment </li></ul></ul>
  6. 6. Ask me a question <ul><li>Questions… </li></ul><ul><li>RESTATE, DEFINE and CLARIFY </li></ul><ul><ul><li>Encourage people </li></ul></ul><ul><ul><li>Help discover others’ attitudes </li></ul></ul><ul><ul><li>Keep conversation on track </li></ul></ul><ul><ul><li>Keep conversation going </li></ul></ul><ul><ul><li>Help gain information and clarify meaning </li></ul></ul><ul><ul><li>Require more than yes-no responses </li></ul></ul>
  7. 7. How has the web changed our ability to communicate interpersonally?

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