Chapter 1: The Human Communication Process

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CHAPTER 1
The Human Communication Process

Communication is one of the most important skills we learn.
And yet…

20% of the nation’s youth cannot adequately communicate orally
63% cannot give clear oral directions
Adults listen at a 25% level of efficiency
50 - 70% of people fear speaking in public

How would you define communication?

Characteristics of communication
Dynamic
Continuous
Irreversible
Interactive
Contextual

Levels of communication
Intrapersonal
Interpersonal
Public communication

Components of human communication
Communication occurs within a system. When the system breaks down, communication breaks down. Bad systems can correct themselves.

Components of human communication
PICTIONARY!

Individual perceptions

Source

Channel

Receiver

Context

Noise
Environmental
Physiological-impairment
Semantic
Syntactical
Organizational
Cultural
Psychological

Noise can happen at any stage of the communication process
You have to learn how to deal with it by constantly seeking feedback

Models of communication

Linear

Interactional

Transactional

How are these models being challenged today?

Ethical communication
Ethical communication is to conform to the moral standards of their society
Unethical communicators use language that degrades or injures human personalities by exaggeration, pseudotruths, twisting of words and name-calling

Ethical communication
Avoid falsehood or half-truths
Raise listeners’ level of expertise on a topic
Avoid mental or physical coercion
Give credit to source
Don’t invent or fabricate statistics
Remember! Listeners have to be ethical too, by taking things in with a grain of salt

Chapter 1: The Human Communication Process

by Andi Narvaez

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