Share point as a service - JBoye13
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Share point as a service - JBoye13

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As SharePoint is adding more complexity in enterprise it infrastructure and becoming more and more critical for business, the need to reshape the way companies align SharePoint to business needs are ...

As SharePoint is adding more complexity in enterprise it infrastructure and becoming more and more critical for business, the need to reshape the way companies align SharePoint to business needs are growing.

In this session you will learn about how to regain control, by using SharePoint in a Service delivery context. We will talk about the process of designing a generic SharePoint service, that span software versions, infrastructure and business requirements, and provide a common scope for SharePoint in the enterprise.

As the talk progresses you will see real life examples of SharePoint service definitions, that can be used as a starting point for most companies.

This session is about giving your SharePoint investments new life, by repositioning the technology as something the business can relate to and define the scope of SharePoint to where it makes a difference.

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Share point as a service - JBoye13 Share point as a service - JBoye13 Presentation Transcript

  • CONFERENCE SESSION Delivering SharePoint as a service As SharePoint is adding more complexity in enterprise it infrastructure and becoming more and more critical for business, the need to reshape the way companies align SharePoint to business needs are growing. In this session you will learn about how to regain control, by using SharePoint in a Service delivery context. We will talk about the process of designing a generic SharePoint service, that span software versions, infrastructure and business requirements, and provide a common scope for SharePoint in the enterprise. As the talk progresses you will see real life examples of SharePoint service definitions, that can be used as a starting point for most companies. This session is about giving your SharePoint investments new life, by repositioning the technology as something the business can relate to and define the scope of SharePoint to where it makes a difference. Session speaker: Anders B. Skjønaa Anders was working at Microsoft when the first version of SharePoint was developed and launched and he has been one of the go-to guys for understanding the up’s and down’s of the platform ever since. Today, Anders is a partner in SharePointPeople, a strategy, architecture and governance advisory firm in Denmark, and a frequent speaker and author on SharePoint business topics.
  • #JBOYE13 DELIVERING SHAREPOINT AS A SERVICE Anders B. Skjønaa Strategy, Architecture and Governance guy
  • DELIVERING SHAREPOINT AS A SERVICE Agenda  Understanding SharePoint platform complexity  Repositioning SharePoint as a service platform  Building the Service Definition for SharePoint  The SharePoint Service Roadmap  Organizing around the SharePoint Service  SharePoint Service Governance SESSION ABSTRACT As SharePoint is adding more complexity in enterprise it infrastructure and becoming more and more critical for business, the need to reshape the way companies align SharePoint to business needs are growing. In this session you will learn about how to regain control, by using SharePoint in a Service delivery context. We will talk about the process of designing a generic SharePoint service, that span software versions, infrastructure and business requirements, and provide a common scope for SharePoint in the enterprise. As the talk progresses you will see real life examples of SharePoint service definitions, that can be used as a starting point for most companies. This session is about giving your SharePoint investments new life, by repositioning the technology as something the business can relate to and define the scope of SharePoint to where it makes a difference.
  • DELIVERING SHAREPOINT AS A SERVICE Repositioning as a service What are our goal with this?  Boost user-adoption of SharePoint  Create a strategy for the entire SharePoint service  Divide SharePoint into solutions business users can relate to  Establish a common communication platform  Strengthen SharePoint ROI (Return On Investment)  Drive adoption of the solutions offered on SharePoint  Standardize ALL solutions and ALL processes  Automate when possible  Enable the ability to plan ahead  Create 24-36 months roadmap for everything SharePoint  Embrace the complexity of the technology  Use a standard solution catalogue to create a clear scope
  • DELIVERING SHAREPOINT AS A SERVICE Repositioning as a service What is a Service? • Something that is well defined and described • Something you can communicate clearly to your customers (the business) • Something you can give a price tag • Something you can deliver, manage and control • Something you customers can order from you You are now a SERVICE PROVIDER
  • DELIVERING SHAREPOINT AS A SERVICE Understanding SharePoint complexity Business Applications Platform Services & Processes Infrastructure & IT < 16:30 Intranet Extranet Public Website Project sites Collaboration sites HR Self-service Enterprise Social MySite Communities Business Intelligence Search Portal … Enterprise Search Managed Metadata Profile Import Development Branding Access Services Excel Service PerformancePoint Secure Store State Service Visio Graphics Services App Store Workflow Management Testing … Infrastructure Databases Networking Capacity Management Failover SharePoint Online Office 365 On-premise farms Backup Deployment …
  • DELIVERING SHAREPOINT AS A SERVICE Repositioning as a service - Communicate / market your service offerings - Service Catalogue of standard services - Enable a “marketplace” for your customers - Start strategic communication with business - Service options - Pricing / Cost recovery - Prepare a Service roadmap for SharePoint - Standardize - Automate 4. Manage and deliver - Establish and educate the delivery organization 3. Solution marketplace - What are you delivering? (not SharePoint!) 2. Service Definition 1. Service Delivery - Build your SharePoint strategy - Govern - Evolve
  • DELIVERING SHAREPOINT AS A SERVICE Building your Service definition What types of solutions are you offering on SharePoint? Here’s a pretty common example… MySite Application sites Teamsites Mass production Storage Quota Site provisioning Standard solutions App Store Social      1 site per user Storage Quota Site provisioning User Profile data Customization & maintenance  Social       SERVICE OPTIONS  Same solution for all SERVICE OPTIONS  Site templates  Leveled SLA  Apps  Storage Quota       Limited production Isolated infrastr. Storage Quota Request / Approval Custom code Release Management SERVICE OPTIONS  Apps  Storage Quota Intranet portals       Few sites Web application Branding Apps WCMS Content Staging & governance SERVICE OPTIONS  Custom functionality using SharePoint Apps Partner / extranet collaboration sites Public websites Few sites Isolated infrastr. Web application Branding / WCMS High availability Content staging & governance     Limited production Isolated infrastr. Storage Quota “X-User” Management  Content governance       SERVICE OPTIONS  Same base solution for all  Storage Quota SERVICE OPTIONS  Limited custom functionality
  • < 16:45 DELIVERING SHAREPOINT AS A SERVICE Building your Service catalogue What solutions can your customer order from you? Again… This is an example… Service Definition MySite Application sites Intranet portals Public websites Service Catalogue Included in “seat”  MySite  Personal Profile Service Catalogue Service Catalogue Service Catalogue Service Catalogue ‘Service Catalogue  Project Site  Team site  Document Archive Service Catalogue Basic SharePoint Service Teamsites Partner / extranet collaboration sites  Small  Medium  Large  Small  Large  External project site  Customer/Partner Collaboration site  Public WCMS website (with multiple Service options) Included in “seat”  Site provisioning tool Included in “seat”  Advisory Included in “seat”  Governance framework  Advisory Included in “seat”  Site provisioning tool  Governance Framework Included in “seat”  Governance Framework
  • DELIVERING SHAREPOINT AS A SERVICE The SharePoint Service Roadmap A plan for the future…  We need a roadmap to…  …understand what services and functionality can be offered at what time  …be able to scale resources in the service delivery team  …be proactive in budget planning  …be able to make important prioritization along the way  The SharePoint Service Roadmap should include;  Development and launch of new managed services Business Applications Managed Processes  Infrastructure updates  High level cost and resource estimations  High level business plans Platform Services Mapped to the governance framework implemented
  • < 16:50 DELIVERING SHAREPOINT AS A SERVICE The SharePoint Service Roadmap 2013 BUSINESS APPLICATIONS MANAGED PROCESSES PLATFORM SERVICES 2014 2015
  • DELIVERING SHAREPOINT AS A SERVICE Organizing around the SharePoint Service Who  BUSINESS USERS  “Buy” well defined services from “a vendor” (SharePoint Service Delivery)  ARCHITECTURE & SERVICE ADVISORY  Connect the business to the technology; provides technology roadmaps and gives advice to business decision makers  SHAREPOINT SERVICE DELIVERY  Maintain the technology platform and deliver a catalogue of relevant services (solutions) to “customers” – the business
  • SharePoint Delivery Customers IT Delivery Service Delivery Manager (SDM) Governance Board Service Delivery & Governance alignment Service Pricing SharePoint Platform Governance Practice ... SP Enterprise Architecture Project #1 .. Solution Architect Solution Architect Project Management Project Management Project Management Development Development Development Testing Testing Deployment ...... (Business Applications) Project #n Solution Architect Service Owners Project #2 Deployment ........ Testing Deployment Enterprise Architecture Corporate IT Strategy alignement Corporate IT Governance alignment Software / Platform Selection ... Technical Service Manager (TSM) Release Management End Users Infrastructure Services Operations Management Service Calls Queue Servers SharePoint Operations • Operations Tasklist • Service Calls Database Service Delivery Storage Server Delivery Databases Application Maintenance Storage Delivery ...
  • DELIVERING SHAREPOINT AS A SERVICE Practicing Governance SERVICE OWNER    Responsible for the entire SharePoint Service Communication to Management Owner of SharePoint Strategy SERVICE DELIVERY MANAGER Effective Projects Information Management & Security Optimizing crossorganizational Knowledge Sharing MANAGED SYSTEMS MANAGED PROCESSES PLATFORM SERVICES INTRANET BRANDING SEARCH “PROGRAM SITE” SERVICE ROADMAP MANAGED METADATA … APP DESIGN & UDVIKLING NINTEX WORKFLOW … …       … BUSINESS APPLICATIONS OPERATIONAL CONTROLS COMPLIANCE CONTROLS       Responsible for SharePoint Service Delivery Driving SharePoint governance practice Drives platform change management BUSINESS APPLICATION OWNER Owner of one or more business applications Provides policies and controls for relevant applications Collect business requirements / user advocate MANAGED PROCESS OWNER Owner of one or more managed processes Provides policies and controls for relevant processes Quality and Service efficiency PLATFORM SERVICE OWNER Owner of one or more platform services (technical) Provides policies and controls for relevant platform services Work with Architect fo delivery foundation for the functional scope of the platform GOVERNANCE PRACTITIONER    General role that performs controls and report status and issues Same for operational and compliance controls Both Business users and IT people will have this role
  • DELIVERING SHAREPOINT AS A SERVICE Summary  REPOSITIONING AS A SERVICE  BUILDING YOUR SERVICE DEFINITION, SERVICE CATALOGUE & SERVICE ROADMAP  ESTABLISHING A SERVICE DELIVERY ORGANIZATION  DRIVE PROGRESSIVE GOVERNANCE I am now ready for QUESTIONS! Anders B. Skjønaa anders@sharepointpeople.dk Accept connections from JBoye13 on LinkedIn: linkedin.com/in/skjoenaa Blog: sharepointpeople.wordpress.com