Survey on Open Source Software in the Spanish Computer and Related Activities Sector. 2011

Survey on Open Source Software in the
Spanish Computer and Related Activities Sector. 2011
Survey on Open Source Software in the Spanish
Computer and Related Activities Sector.
2011
Results.
National Observatory for Open Source Software (ONSFA).
January 2012
CENATIC- National Competency Centre for the application of open source technologies

CENATIC is the National Competency Centre for the application of open source technologies. It is a Public
Foundation promoted by the Ministry of Industry, Energy and Commerce and the Autonomous Government of
Extremadura. In addition, the autonomous regions of Andalusia, Aragon, Asturias, Cantabria, Catalonia, Balearic
Islands, Basque Country and Galicia and the company Telefónica serve on its Board of Trustees.
The aim of CENATIC is to promote knowledge and use of open source software in all areas of society, particularly in
public administrations, companies, the technological sector supplying or using free technologies, and development
communities. Further information about CENATIC is available at http://www.cenatic.es
The National Observatory for Open Source Software (ONSFA) is the centre of excellence for the analysis and
monitoring of free open source software in Spain. The Observatory is also a meeting point and a place for dialogue,
where the most important agents in open source software can share knowledge and ideas. Further information
about ONSFA is available at http://observatorio.cenatic.es/
Acknowledgements:
We would like to express our appreciation for the invaluable collaboration of all the companies that have so kindly
invested their time in responding to the ESFA-SI 2010-2011 survey. Without their collaboration, the drafting of this
report would not have been possible.
About CENATIC

1. Analysis and assessment
Open source software is unquestionably the spearhead for a broader model that prioritises and promotes a
commitment to transparency, independence, collaboration and the rationalisation of resources. For a number of
years now, open source software has formed part of the reality of companies, not just of those that use
technology, but also for those that regularly supply technological solutions to third parties.
The results show the software services subsector as one of the strongest amongst the Spanish technological
sector companies . 39% of companies in the Computer and related activities sector are not only aware of open
source solutions, but also have already incorporated them as an essential part of the products and services they
provide, with open source technologies responsible for 17% of their turnover. This percentage demonstrates the
current coexistence of open source and private solutions in the goods and services that companies offer their
clients to meet their technological demands.
The increasingly greater presence of open source technologies in companies using ICT services makes it
possible to forecast future growth in services based on open source technologies. In fact, international sources
such as the Gartner consulting firm indicate that the percentage of corporate budgets earmarked for contracting
open source software services is greater than 30%. In Spain, the latest information published by the National
Institute of Statistics (INE) shows that 75% of SMEs and large companies and 51% of microenterprises are
already using open source technologies.

While not disparaging the importance of public tenders and their role as a driving force, the survey shows that
most of the turnover for companies that market products and services based on open source software comes
from clients in the private sector (80%). This figure confirms the consolidation of the offering and contradicts the
common conception of a sector supported by the public administrations.
With regard to employment figures, the fact that 17% of jobs in the Computer and related activities sector sector
are related to open source software projects shows the importance of open source software in creating
employment. The service-oriented approach inherent to open source software, together with the cost savings for
items such as licenses, makes it possible for budgets to be focused on human resources.
However, the low level of certification in the subsector stands out; although it corresponds to the scarce client
demand for certified personnel, it fails to match the intense effort made by companies to train personnel. The low
demand for certified professionals may be due to a lack of awareness on the part of clients regarding professional
certification programmes based on open source software.
As regards marketing, the survey reflects the interest of subsector companies in marketing products under open
source licenses. More than half of the companies market their own solutions. However, it also shows that their
partner networks for marketing are underdeveloped. The fact that only one out of every five companies that
markets open source solutions has made an effort to create a distribution network does not fit in with the
collaborative model associated with open source software. The scarcity of networks may be due to a lack of
familiarity with collaborative models or difficulties experienced by companies in order to create true communities
that facilitate the distribution and evolution of their solutions.

However, the power of the business models associated with open source technologies lies in attaining the
collaboration, preferably distributed, of other programmers and companies in achieving a common solution.
Spanish companies have new opportunities for growth, developing these collaborative models and participating in
third-party networks, which would also facilitate the internationalisation of their products and services and aid
them in the current crisis of the shrinking domestic market.
The future of open source software seems promising in light of the survey results. Companies value the objective
advantages that it provides, especially with regard to cost reduction and the wide availability of solutions. These
advantages will continue in the future to differentiate both open source software and companies that offer open
source products and services. This assessment is in line with the fact that one out of every five companies not
marketing open source products and services today plans to offer them to their clients in the future, and with the
increased loyalty shown to those companies that are already doing so.
However, technology trends pose a new challenge for open source software. Both cloud environments and social
software are trends that will be consolidated over the next few years. And by providing services remotely, the role
and advantages of open source software will remain hidden from the client.
Without waiting for effects like supplier dependence and the lack of transparency of private software to become
evident in the aforementioned areas, open source software companies, and even those who approach it from
more theoretical perspectives, should work to showcase the advantages of open source software, even in these
environments, where it is sure to be consolidated in the near future.

2. Main results

3. 21% of the companies that market open source software have partnership agreements with another open
source software company, having specialised in providing services and support for a particular open source
product.
4. One out of five companies that have developed or maintain their own
open source software product has a network of partners who act as
suppliers and/or retailers of professional services for the product they own.
The same proportion of these companies maintains a support community for
this product.
1. Of the group of companies that have collaborated in this study, representing the Computer and related activities
sector as a whole, 40% report having marketed at least one product under an open source software license or
having provided services related to this technology in 2011.
2. The activity in which these companies engaged the most is technology consulting services related to open source
software (84%), followed by systems consulting (67%). It should be pointed out that over half of the companies
(57%) that have marketed open source technologies report having developed or maintained a product with their own
software, which they distribute with an open source software license and based on which they provide services.

5. The most common services offered in relation to open source software are IT consulting (82%), computer
programming (79%), web portal services (73%) and other IT and computing services (67%).
6. 15% of the companies surveyed as part of this study reported that their commercial offering includes at least
one solution released by a Public Administration.
7. 12% of the Computer and related activities sector companies exclusively sold products based on open source
technologies in 2010.
8. An analysis of the turnover derived from the sale of open source services by sales
volume reveals that in 2010, 21% of microenterprises invoiced between €50,000 and
€99,000 for open source product sales, 19% had a turnover of between €10,000 and
€24,999, 16% sold between €25,000 and €49,999 and 11% had figures in the range of
€100,000 to €199,000. The same percentage of companies (11%) invoiced less than
€5,000, 10% had sales in the range of €5,000 to €9,999 and finally, 9% of
microenterprises invoiced between €200,000 and €999,000.

9. For companies with more than 10 employees, in 2010, nearly 48% invoiced between €200,000 and €999,000 for
the sale of OSS products, 18% of the companies invoiced more than €1,000,000, 14% had sales in the range of
€100,000 and €199,000 and 9% had figures between €50,000 and €99,000.
10. The public sector is the main client of these companies, generating 20% of the turnover derived from the sale of
open source solution services. This is followed by the service, tourism and transport sector, which generates 16% of
the sector turnover; the industry and construction sector (15%) and the commercial sector (14.6%).
11. Among the 10 open source software technologies that were most marketed by Computer and related activities
sector companies in 2010 were database management systems, server operating systems and web servers, which
were marketed by 4 out of every 10 companies; and portal servers, application servers, e-commerce applications,
web browsers, file servers, CRM systems and email servers, which were marketed by 3 of every 10 companies.
12. In terms of human resources, companies marketing open source software
products and/or services had an average of 23 employees on their staff in 2010,
of whom 8 were women and 15 were men.

13. Of the total staff at these companies, an average of 69% of the human resources were involved in the development
and provision of services based on open source software in 2010.
14. 44% of the employees participating in OSS projects were programmers, 33% had administrative and management
functions within the OSS services provided and 29% worked as analysts.
15. Approximately half of the companies (52%) provided training in open source software for their employees. Among
companies with training activities, these were available to, on average, half of all staff members.
16. Of all the companies analysed, in 2010, only 17% had certified personnel in
any type of open source software. The most common certification was that issued
by Linux Professional Institute.
17. The demand for certified personnel is low, given that in 2010, only 7% of
companies reported that one of their clients requested some type of certification
for their employees.

18. The technology trends considered most relevant and important for companies today - cloud computing, mobility,
virtualisation and social software - are clearly the areas of greatest interest. The companies that marketed or
provided services related to open source solutions in 2010 are clearly those most interested in cloud computing and
social software.
19. Companies that have marketed open source technologies value open source software first of all for the lower
cost associated with it in order to access technology, knowledge and innovation. Secondly, they are of the opinion
that open source software today is a real, mature, competitive and reliable technological alternative. Thirdly, they
state that there is a wide variety of open source solutions available to offer to clients.
20. Among companies that do not market OSS, there is also a high level of
agreement concerning the low cost of access to technology involved with OSS;
however, the opinion with the second greatest consensus is the fact that in the
sector developing customised products for clients, open source models have
promoted a reduction in costs through unique concepts, such as reuse. The third
most highly rated opinion is that today it represents a real, mature, competitive
and reliable technological alternative.

21. With regard to factors that make it more difficult for clients to adopt open source software, both types of
companies (those that market open source software, and those that do not) agree that the main barrier to the
adoption of open source technologies is the lack of awareness of solutions and the lack of references for open
source software products. The factor with the second greatest consensus among companies that have marketed
OSS is precisely the lack of knowledge on the part of potential clients regarding the existence of companies
providing technical support for open source products. This fact is the third most important factor for companies that
do not market open source software, which identify the second most important barrier as being the problems that
might accompany migration from proprietary programs; this same factor occupies third place for companies that
have marketed OSS.
22. Finally, with regard to forecasts, 86% of the companies that currently market products or services based on
open source software state that in the medium term (the next five years), they will continue to work with this type of
software.
23. Meanwhile, 20% of the companies that currently do not market open source
solutions plan to start working with this software in order to be able to offer it to
their clients.

3. Methodology

4. Representativeness of
the results

In order to ensure the statistical representativeness and the robustness of the data obtained for the analysis presented
below, we will work under two premises:
With regards to activity, we will work with all the companies surveyed as representatives of the Spanish Computer and
related activities sector, with a related margin of error of 2.2% (margin of error for a confidence level of 95.5% (two
sigmas) and P=Q, the maximum uncertainty conditions.
Where company size is concerned, based on the number of employees, we will
consider two groups of companies: those with up to nine employees and those with
10 or more employees, with the margins of error
indicated in the table.

5. Characteristics of the companies that market Open
Source Software

Figure 1. Companies that marketed products or provided services related to open
source software in 2010.
(1,932 cases)
Marketing or providing OSS services
Not marketing or providing OSS services
A1. During 2010, did your company market products under a free or open source software license or provide services related to
this technology?

Figure 2. Companies that marketed products or provided services related to open
source software in 2010, by subsector and size.
TOTAL
(1,932 cases)
58.2 Software publishing
62.0 Computer programming, consultancy
and related activities
63.1 Data processing, hosting and
related activities; web portals
0-9 employees
More than 9 employees
SECTOR
ACCORDING TO
THE NATIONAL
CLASSIFICATION
OF ECONOMIC
ACTIVITIES (CNAE)
SIZE OF COMPANY
A1. During 2010, did your company market products under a free or open source software license or provide services related to
this technology?
Computer and related activities sector: 58.2, 62.0, 63.1

The company develops or maintains its own software
product, uses an open source software license to
distribute it and provides services for this product.
The company provides technology consulting services
(customised developments, integration,
parametrisation, support, training, etc.) based on open
source software products.
The company provides systems consulting services
(infrastructures, servers, networks, data processing
centre, etc.) based on open source software products.
Figure 3. Company activities
Marketing or providing OSS services (756
cases)
A2. Please specify the type of activities you carry out in relation to open source software. Answer yes or no for each of the three
activities.

The company develops or maintains its own software
product, uses an open source software license to
distribute it and provides services for this product.
The company provides technology consulting services
(customised developments, integration,
parametrisation, support, training, etc.) based on open
source software products.
The company provides systems consulting services
(infrastructures, servers, networks, data processing
centre, etc.) based on open source software products.
Figure 4. Company activities, by size
cases)
0-9 employees More than 9 employees
SIZE OF COMPANY
A2. Please specify the type of activities you carry out in relation to open source software. Answer yes or no for each of the three
activities.

cases)
IT consulting
Computer programming
Web portal services
Other IT and computer services
Publishing of computer programs
Data processing services, hosting and related
activities
Other activities and services
IT resource management
Training
Figure 5. Services provided
A4. Specifically, could you indicate the type of services provided in relation to open source software?

cases)
Figure 6. Services provided, by company size
IT consulting
Computer programming
Web portal services
Other IT and computer services
Publishing of computer programs
Data processing services, hosting
and related activities
Other activities and services
IT resource management
Training
SIZE OF COMPANY
A4. Specifically, could you indicate the type of services provided in relation to open source software?

TOTAL
0-9 employees
Figure 7. Companies that are partners with an open source software company
cases)
A5. Indicate whether your company is the partner of an open source software company, providing services and support for a
product.

TOTAL
0-9 employees
Figure 8. Companies that have a network of partners for a product they own
Marketing or providing OSS services and developing their own software (435
cases)
A6. Indicate whether your company has a network of partners who act as suppliers and/or retailers of professional services for
a product that belongs to your company.

TOTAL
0-9 employees
Figure 9. Companies that have a support community for a product they own
Marketing or providing OSS services and developing their own software (435
cases)
A6. Indicate whether your company has a support community for a product that you own.

TOTAL
0-9 employees
Figure 10. Availability in the portfolio of a solution released by a Public Administration
cases)
A7. Indicate whether your company has in its portfolio a solution released by a Public Administration.

5. The open source software business in Spain

Figure 11. Estimated turnover corresponding to sales of OSS-based services and
products
Marketing or providing OSS services and indicating turnover (660 cases)
B2. Of the indicated turnover, estimate the percentage that corresponds to the sale of services and products based on open

Figure 12. Percentage of turnover corresponding to sales of OSS-based services
and products
0%
1% - 24%
25% - 49%
50% - 74%
75% - 99%
100%
% of turnover from OSS-based
services or products.

Figure 13. Percentage of turnover corresponding to sales of OSS-based services
and products, by company size
0% 1% - 24% 25% - 49% 50% - 74% 75% - 99% 100%
SIZE OF COMPANY

0€
1 € - 4,999 €
5.000 € - 9,999 €
25.000 € - 49,999 €
50.000 € - 99,999 €
€100,000 - €199,999
10.000 € - 24,999 €
€200,000 - €999,999
Over €1,000,000
Sales volume for services
provided or sales of OSS-based
products
Marketing or providing OSS services and indicating turnover and percentage
(491 cases)
Figure 14. Turnover corresponding to the sale of OSS-based services
and products, by company size

Figure 15. Turnover corresponding to the sale of OSS-based services and products,
by company size
0€
1 € - 4,999 €
5,000 € - 9,999 €
25,000 € - 49,999 €
50,000 € - 99,999 €
€100,000 - €199,999
10,000 € - 24,999 €
€200,000 - €999,999
Over €1,000,000
Sales volume for services
provided or sales of OSS-based
products
Marketing or providing OSS services and indicating turnover and percentage
(491 cases)
SIZE OF COMPANY

Public Sector
Services, Tourism and Transport
Industry and Construction
Trade
Telecommunications
Banking and Insurance
Healthcare
Energy and Environment
Homes
Other
Marketing or providing OSS services and indicating percentages (660
cases)
Figure 16. Percentage of turnover, by clients
B3. Next, indicate the approximate percentage of the turnover corresponding to the sales of OSS-based services and products
in 2010 (Section B2), according to the client's activity sector.

Marketing or providing OSS services and indicating percentages (660
cases)
Public Sector
Services, Tourism and
Transport
Industry and Construction
Trade
Telecommunications
Banking and Insurance
Healthcare
Energy and Environment
Homes
Other
SIZE OF COMPANY
Figure 17. Percentage of turnover, by clients and size
B3. Next, indicate the approximate percentage of the turnover corresponding to the sales of OSS-based services and products
in 2010 (Section B2), according to the client's activity sector.

Figure 18. Main products marketed
Integration software and middleware
Software for mobile devices
Security software
Development software
Desktop software
Business applications
Web support software
Server software
cases)
C1. Of the following types of software, indicate which ones your company has marketed with open source software in 2010.

Figure 19. Main products marketed, by company size
cases)
Integration software and middleware
Software for mobile devices
Security software
Development software
Desktop software
Business applications
Web support software
Server software
SIZE OF COMPANY

Figure 20. Details of desktop software marketed
Marketing or providing OSS services (756 cases)
Office automation
Operating systems
Utilities
Virtual machine
software
Other
SIZE OF COMPANY
TOTAL

Figure 21. Details of server software marketed
Database management
system (DBMS)
Operating systems
Web server
Application server
File server
Email servers
Network software
Virtualisation software
Other
SIZE OF COMPANY
TOTAL

Figure 22. Details of business applications marketed
Customer relationship management (CRM)
Enterprise content management (ECM)
Business process management (BPM)
Collaborative work
Data extraction, transformation and loading (ETL)
Enterprise resource planning (ERP)
Business intelligence (BI)
Other
SIZE OF COMPANY
TOTAL

Figure 23. Details of integration software and middleware marketed
Enterprise Application
Integration (EAI)
Enterprise Service
Bus (ESB)
Message Oriented
Middleware (MOM)
Other
SIZE OF COMPANY
TOTAL

Figure 24. Details of security software marketed
Antivirus
Intrusion
detection/protection
systems (IDS/IPS)
Other
TOTAL
SIZE OF COMPANY

Figure 25. Details of development software marketed
Integrated development
environment (IDE)
Development support
tools (version control,
debugger, CASE, etc.)
Testing software
Other
SIZE OF COMPANY
TOTAL

Figure 26. Details of web support software marketed
Portal server
E-commerce
Web browser
E-learning
Other
SIZE OF COMPANY
TOTAL

Figure 27. Details of software for mobile devices marketed
Applications
Operating systems
SIZE OF COMPANY
TOTAL

Figure 28. Ranking of the top 10 OSS technologies marketed
POSITION TYPE TECHNOLOGY %
1 Server software
Database management
system (DBMS)
44.7%
2 Server software Operating systems 44.3%
3 Server software Web server 43.3%
4 Web support Portal server 38.2%
5 Server software Application server 37.4%
6 Web support E-commerce 34.5%
7 Web support Web browser 33.3%
8 Server software File server 33.1%
9 Business applications
Customer relationship
management (CRM)
33.1%
10 Server software Email servers 32.3%
ALL COMPANIES

Marketing or providing OSS services, up to 9 employees (1368 cases)
0-9 employees
SIZE OF COMPANY
1 Server software Operating systems 46%
2 Server software
Database management
system (DBMS)
45.1%
5 Web support E-commerce 37.9%
6 Server software File server 36%
8 Web support Web browser 34.8%
9 Server software Email servers 34.4%
10 Desktop software Office automation 33.3%

1 Server software Database management system (DBMS) 43.7%
3 Server software Operating systems 40%
6 Business applications Enterprise content management (ECM) 36.3%
7 Mobile device software Applications 34.9%
8 Business applications Customer relationship management (CRM) 34.4%
9 Business applications Business process management (BPM) 34%
10 Development software Integrated development environment (IDE) 33.5%
SIZE OF COMPANY
Marketing or providing OSS services, from 10 employees upwards (564
cases)

6. Human Resources and Open Source Software

One
Two
Three
Four
5-9
10-49
50-249
250 or more
and providing employee figures
(705 cases)
Average
23.11
employees
D1. Specify the number of employees (average number of people for the entire year) at your company in 2010, as requested in
the following sections: Total number of employees in the company / Of the previous figure, indicate the number of employees
who participated in the development of and provided services based on open source software in 2010
Figure 31. Number of employees in companies that market or provide
OSS services

Marketing or providing OSS services and providing employee figures (705 cases)
One
Two
Three
Four
5-9
10-49
50-249
250 or more
One
Two
Three
Four
5-9
10-49
50-249
250 or more
Women Men
Average
7.61
women
Average
15.5
men
Figure 32. Number of employees by sex in companies that market or provide OSS
services
BY SEX

(705 cases)
SIZE OF COMPANY
One
Two
Three
Four
5-9
10-49
50-249
250 or more
One
Two
Three
Four
5-9
10-49
50-249
250 or more
Average
3.53
employees
Average
74.4
employees
Figure 33. Number of employees in companies that market or provide OSS
services, by company size

Figure 34. Estimated employment derived from OSS

0%
1% - 24%
25% - 49%
50% - 74%
75% - 99%
100%
(705 cases)
Figure 35. Percentage of personnel dedicated to OSS tasks in the company

0%
1% - 24%
25% - 49%
50% - 74%
75% - 99%
100%
SIZE OF COMPANY
(705 cases)
Figure 36. Percentage of personnel dedicated to OSS tasks in the company, by
company size

0%
1% - 24%
25% - 49%
50% - 74%
75% - 99%
100%
Women Men
Marketing or providing OSS services and providing employee figures (705 cases)
Figure 37. Percentage of personnel dedicated to OSS tasks in the company, by sex
BY SEX

TOTAL
0-9 employees
SIZE OF
COMPANY
No
Yes
Figure 38. Companies that have provided training in OSS
E1. Did your company provide employee training in open source software during 2010?

0%
1% - 24%
25% - 49%
50% - 74%
75% - 99%
100%
Marketing or providing OSS
services and giving training
(334 cases)
Figure 39. Percentage of employees who received training in OSS
E2. Indicate the percentage of all the employees in your company who received this type of training in 2010.

0%
1% - 24%
25% - 49%
50% - 74%
75% - 99%
100%
Marketing or providing OSS services and giving training (334 cases)
SIZE OF COMPANY
Average 64.11% Average 30.86%
Figure 40. Percentage of employees who received training in OSS, by
company size
E2. Indicate the percentage of all the employees in your company who received this type of training in 2010.

TOTAL
0-9 employees
SIZE OF
COMPANY
No
Yes
Figure 41. Existence of certified personnel in open source software
D3. In 2010, did your company have any certified employees in any type of open source software?

Marketing or providing OSS services and having
certified personnel (133 cases)
No
Yes
Linux Professional Institute (LPIC-1,
LPIC-2, LPIC-3)
Certified MySQL 5.0 Developer/DBA
(CMDEV/CMDBA)
Red Hat Certified
Technician/Engineer/Architect
Novell Certified Linux
Administrator/Engineer/Instructor
Ubuntu Certified Professional
Figure 42. Open source software certificates
D4. Indicate the number of certified employees in 2010 for each of the following open source software certifications:

TOTAL
0-9 employees
SIZE OF
COMPANY
Yes
Figure 43. Client requirements for certified personnel
D5. In 2010, did any of your clients request that your professionals have any of the abovementioned certifications?

7. Forecasts

TOTAL
0-9 employees
SIZE OF
COMPANY
No
Yes
Unknown
Figure 44. Intention to market OSS products in the medium term, among companies
that marketed them in 2010
F1. Does your company plan to market (or continue to market) products based on open source software in the medium term (1-5
years)?

TOTAL
0-9 employees
SIZE OF
COMPANY
Not marketing or providing OSS services (1176
cases)
No
Yes
Unknown
Figure 45. Intention to market OSS products in the medium term, among
companies that did not market them in 2010
F1. Does your company plan to market (or continue to market) products based on open source software in the medium term (1-5
years)?

Cloud Computing
Mobility
Virtualisation
Social software
Embedded systems
Environmental computing
Green IT
(1,932 cases)
Figure 46. Most important technology trends
F2. Of the following trends in technology, indicate the most important for your company in the medium term.

Cloud Computing
Mobility
Virtualisation
Social software
Embedded systems
Green IT
0-9 employees
Figure 47. Most important technology trends, by company size

Cloud Computing
Mobility
Virtualisation
Social software
Embedded systems
Green IT
Figure 48. Most important technology trends, depending on whether the company
marketed OSS
Neither marketing nor providing OSS services

8. Assessment of open source software

Figure 49. Ranking of the top opinions about OSS among companies that market
it, by company size
G1. Below is a list of opinions related to open source software. Please rate each of them on a scale of 1 to 5, where 1 is "I totally
disagree" and 5 is "I totally agree".
… involves a lower cost of access to technology,
knowledge and innovation 1 … involves a lower cost of access to technology,
knowledge and innovation
… is currently a real, mature, competitive and
reliable technological alternative 2 … is currently a real, mature, competitive and
reliable technological alternative
… there is a wide variety available to offer clients
3 … there is a wide variety available to offer clients
… has promoted a reduction in costs through
unique concepts such as reuse, collaboration and
shared code
4
shared code
... makes it possible to develop a product faster,
thanks to immediate feedback from the community 5 ... gives IT companies independence in the process
of developing and creating applications

1 – Totally
disagree
(2) (3) (4) 5 – Totally
agree
No
opinion
services (756 cases)
Figure 50. Assessment of OSS among companies that market it
… involves a lower cost of access to technology, knowledge and
innovation
… is currently a real, mature, competitive and reliable
technological alternative
… has resulted in a reduction in costs through unique concepts
such as reuse, etc.
... increases and facilitates sales
... makes it possible to develop a product faster, thanks to
immediate feedback from the community
... gives IT companies independence in the process of
developing and creating applications
... makes it possible to obtain a better product, thanks to the
innovation provided by the user community
... is more secure, since access to the source code enables it to
be continuously audited by third parties
… is a factor that sets companies apart from others in the sector
The demand for OSS by the Public Administration has resulted
in an increase in the number of companies...
OSS-based products have an easier market penetration, as a
result of dissemination by the community.
The demand for OSS by the Private Sector has resulted in an
increase in the number of companies...
Average
4.1
4.07
3.89
3.85
3.72
3.72
3.72
3.63
3.45
3.44
3.3
3.22
3.19
Deviation
1.08
1.05
1.04
1.04
1.08
1.08
1.07
1.15
1.25
1.16
1.25
1.09
1.11

1 – Totally
disagree
(2) (3) (4) 5 – Totally
agree
No
opinion
Because of the lack of awareness of solutions and the lack of
references about open source software products
Because of the lack of awareness about the existence of
companies that offer technical support for the products, etc.
Because of problems that might occur when migrating from
proprietary platforms
Because of market inertia
Because they believe that open source software does not
provide high enough quality
Because of interoperability problems that might occur with other
products already implemented
Because open source software products are usually generic and
usually lack specific adaptations
Because no open source solutions exist that meet client needs
Because of the costs related to acquiring open source software
Because of the difficulty in calculating the TCO
Average
3.84
3.7
3.49
3.38
3.29
3.29
3.14
2.98
2.72
2.64
Deviation
1.07
1.05
1.16
1.05
1.18
1.23
1.19
1.21
1.21
1.12
Figure 52. Ranking of the reasons that make adopting OSS by clients more difficult,
according to companies that market it

… involves a lower cost of access to technology,
knowledge and innovation 1
The demand for OSS by the Public Administration
has increased the number of companies dedicated
to this area over recent years.
shared code
2 … involves a lower cost of access to technology,
knowledge and innovation
… is currently a real, mature, competitive and
reliable technological alternative 3
shared code
… there is a wide variety available to offer clients … there is a wide variety available to offer clients
... gives IT companies independence in the process
of developing and creating applications 5 … is currently a real, mature, competitive and
reliable technological alternative
Figure 53. Ranking of the top opinions about OSS among companies that do
not market it, by company size
G1. Below is a list of opinions related to open source software. Please rate each of them on a scale of 1 to 5, where 1 is "I totally
disagree" and 5 is "I totally agree".

1 – Totally
disagree
(2) (3) (4) 5 – Totally
agree
No
opinion
… involves a lower cost of access to technology, knowledge and
innovation
… has resulted in a reduction in costs through unique concepts
such as reuse, etc.
… is currently a real, mature, competitive and reliable
technological alternative
The demand for OSS by the Public Administration has resulted
in an increase in the number of companies
... gives IT companies independence in the process of
developing and creating applications
... makes it possible to develop a product faster, thanks to
immediate feedback from the community
OSS-based products have an easier market penetration, as a
result of dissemination by the community.
... increases and facilitates sales
... makes it possible to obtain a better product, thanks to the
innovation provided by the user community
... is more secure, since access to the source code enables it to
be continuously audited by third parties
… is a factor that sets companies apart from others in the sector
The demand for OSS by the Private Sector has resulted in an
increase in the number of companies
Average
3.68
3.43
3.36
3.35
3.3
3.3
3.28
3.15
3.11
3.09
2.94
2.91
2.89
Not marketing or providing OSS
Deviation
1.23
1.11
1.18
1.14
1.14
1.15
1.17
1.18
1.15
1.19
1.23
1.11
1.09
Figure 54. Assessment of OSS among companies that do not market it

Because of the lack of awareness of solutions and
the lack of references about open source software
products
1 Because of problems that might occur when
migrating from proprietary platforms
Because of the lack of awareness about the
existence of companies that offer technical
support for the products, etc.
2
Because of the lack of awareness of solutions and
the lack of references about open source software
products
Because of problems that might occur when
migrating from proprietary platforms 3 Because open source software products are usually
generic and usually lack specific adaptations
Because of interoperability problems that might
occur with other products already implemented 4 Because of interoperability problems that might
occur with other products already implemented
Because open source software products are
usually generic and usually lack specific
adaptations
5 Because they believe that open source software
does not provide high enough quality
Figure 55. Ranking of the main reasons that make adopting OSS by clients more
difficult, according to companies that do not market OSS, by company size
G2. Below is a list of possible reasons that might make it more difficult for clients to adopt open source software. Indicate the degree to which you agree or
disagree with each (on a scale of 1 to 5, where 1 is “I totally disagree” and 5 is “I totally agree”).

1 – Totally
disagree
(2) (3) (4) 5 – Totally
agree
No
opinion
Avera
ge
3.77
3.71
3.67
3.57
3.51
3.48
3.34
3.27
2.97
2.91
Deviation
1.07
1.15
1.07
1.14
1.15
1.15
1.04
1.13
1.09
1.12
Figure 56. Reasons that make adopting OSS by clients more difficult, according to
companies that do not market it
Not marketing or providing OSS
Because of the lack of awareness of solutions and the lack
of references about open source software products
Because of problems that might occur when migrating from
proprietary platforms
Because of the lack of awareness about the existence of
companies that offer technical support for the products, etc.
Because of interoperability problems that might occur with
other products already implemented
Because open source software products are usually generic
and usually lack specific adaptations
Because they believe that open source software does not
provide high enough quality
Because of market
inertia
Because no open source solutions exist that meet client
needs
Because of the difficulty
in calculating the TCO
Because of the costs related to acquiring open source
software
35,5
31,3
35,5
31,0
26,8
32,6
29,9
26,9
16,7
20,1
25,8
26,7
21,4
21,9
20,9
18,4
11,9
13,4
8,3
8,2
0% 20% 40% 60% 80% 100%

More information about these data:
Report: “El software libre en el Sector Español de Servicios Informáticos. 2010-2011” ["Open source software in the
Spanish IT services sector. 2010-2011."]
Available at: www.cenatic.es/dossier/panel-informe-sectorsi2011
Panel de Indicadores del Sector TIC del ONSFA.
[Panel of ICT Sector Indicators from the ONSFA.] Available at: www.cenatic.es/dossier/panel-indicadores-sectorsi2011
This work is distributed under a Creative Commons Attribution-ShareAlike 3.0 Spain license.
To see a copy of this license, please visit http://creativecommons.org/licenses/by-sa/3.0/deed.es
http://www.cenatic.es
http://observatorio.cenatic.es
http://www.twitter.com/cenatic
http://www.facebook.com/cenatic
http://www.youtube.com/user/videoscenatic
http://identi.ca/cenatic.
http://www.flickr.com/photos/cenatic
Authors:
Ana Trejo Pulido (coordination)
Miguel Jaque Barbero
Pop Ramsamy
Published by:
CENATIC. Av/ Clara Campoamor s/n. 06200 Almendralejo (Badajoz)
December 2011.
ISBN-13: 978-84-15927-08-2

Survey on Open Source Software in the Spanish Computer and Related Activities Sector. 2011

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