Public Computer Services At CPL

Computer services for the public at Cleveland Public Library Anastasia Diamond-Ortiz CLC Librarian

Patron Survey 2009
Patrons were asked, “What do you want from your library?” They chose their top three.
32.4% said “Use of a computer”
17.3% said “Help with job search”
30.6% said “Free Internet access”
16.9% said “Free downloads”
These answers were FOUR of the top 10 (Books of course were #1!)

Education Attainment: Population 25 years and older for Cleveland

Percent of people who connect to the Internet at home and at the public library

Providing equitable access to computers at CPL
SAM access manager manages patron time. Patrons can use computers for two hours a day.
Approximately 350 computers throughout the system.
In 2010, the Gates Foundation will provide 88 computers to CPL.
WiFi access at ALL locations

Software on public computers
Microsoft Office 2003
Internet Explorer
WinWay Resume Deluxe
Mavis Beacon Typing
ZoomText
Google Earth

Computer Assistance
Individual instruction on software
Setting up Email Accounts
Helping you apply for a job
E-government (taxes, SSA, unemployment)
Financial aid and applying for school
Classes for the public—in branches and at Main library.

Job Assistance—Helping our patrons get back to work
Accessing unemployment benefits—it all happens online now
Creating a resume—Winway Resume Deluxe
Online Job Assistance, Job Clinics and resume classes
Helping them gain new skills to make them more competitive

Computer Learning Connection
Funded by hardware grant from Bill and Melinda Gates Foundation.
Opened to the public in November, 2000.
CLC.CPL.ORG
Offering a variety of classes for people at all levels of knowledge.

Introduction to Computers
People unfamiliar with using the computer (not as old or young as you think.)
Computers 101
Email
Internet searching and using the Web
Using the library catalog

Microsoft Office 2003
Helping our patrons gain knowledge and increase their employability.
Word
Excel
PowerPoint
Publisher
Access

Moving into new technology
We are moving to the Cloud
What is Web 2.0?
Flickr-online photo sharing
Google Maps
Google Docs
Google Earth

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Public Computer Services At CPL

by Anastasia Diamond-Ortiz on Aug 22, 2009

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