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Organizational Conflicts

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  • 1. Organizational conflicts
    By:A.Ali
  • 2. INTRODUCTION OF (CDK)
    CDK Foundered On, 1978, With 10 Share Holders. Presently they Have 5 Shareholders. CDK Runs With Five Member Committee. The Committee Act for Improving Quality of the Hospital and advanced the service of the hospital.
     
  • 3. INTRODUCTION
    This Project Is Based On Conflicts on an Organization Which Results In Mutual Negative Feedback.
     
    Conflict Is Often Considered As A Negative Factor Which Has Constructive, As Well As Destructive Consequences.
    Conflict courses to fail Organizational Operation. It Is Believe That Each Organization Is Based On An Object Which They Can Achieve Their Goals.
    It’s True Each Organization Will Be Trying on Profit Maximization and to expand the Organization according, to Customers taste. It Is A Must For An Organization To Polish The Conflict According to, “The Best Practiced Of Business Ethics”.
    For This Project, I Have Chosen a Service Oriented Organization, Which is a Private Hospital, I Will Name As CDK.
    I did my Research by Experiencing, Service of a Private Hospital in INDIA.
    Being a Customer I had noticed the mismanagement of the hospitals and lack of service.
    In a week I got the permission from the management to do a research on CDK hospital
  • 4. OBJECTIVES OF (CDK) 
    To Maintain The Service According To The Technological Advancement.
    The “SLOGAN” is “CDK INJECT BATTER HEALTH SERVICES ”.
  • 5. THIS HOSPITAL RUNS UNDER
    ADMINISTRAION DEPARTMENT
    PUBLIC RELATION DEPARTMENT
    FINANCE DEPARTMENT
    DOCTORS DEPARTMENTS
    HUMAN RESOURSES DEPARTMENT
    RESRCH AND DEVELOPMENT DEPARTMENT
    TRANSPORT DEPARTMENT
    MAINTANACE DEPARTMENT
    MAINTANACE DEPARTMENT
    NURSING DEPARTMENT
    MDICAL COLLEGE
  • 6. ADMINISTRATION DEPARTMNET
    Administration is controlled by doctors, research, college and nursing department. Administration Department Deals With All The Staff Of The Organization. And Make Rules For The Staff.
    Head Of The Administration Is A Manager And Duty Of The Administration Is To Look After The Staff. And responsible departments
    (B) PUBLICRELATION DEPARTMENT
    Head Of The Public Relation Is Public Relation Officer. And Department Duty Is To Give And Maintain Better Service To Customers. This department deals with customers only.
    (C) FINACE DEPARTMENT
    Finance Department Deals With The Financial Aspect Of The Organization. This department deals with all the financial aspects of the organization.
  • 7.  
    (D) DOCTORS DEPARTMENT
    This Department Is Subdivided In To Medical Specialist. And deals with the Patients.
  • 8. (E) HUMANRESORSES DEPARTMENT
     
     
    This Department Deals With Recruiting Staff And Specialist To The Organization.
    The department deals with the human resources aspects.
     
    (F) RESERCH AND DEVELOPMENT DEPARTMENT
     
     
    This Department Is To Research On Health Sector To Give Advance To Health Sector
     
    (G) TRANSPORT DEPARTMENT
     
     
    The Department Deals With The Transport Of The Organization. Example Ambulance
     
     
     
     
     
  • 9. (H) MAINTANCE DEPARTMENT
     
     
    This Department Deals With The Maintenance Of The Organization Example Cleanliness
     
    ( I ) ENGENERING DEPARTMENT.
     
    The Department Deals With Engineering Section Of The Organization
     
    ( J ) NURSING DEPARTMENT
     
     
     
    The Department Deals With The Nursing Of The Organization. The Entire Nurse Works Under This Department.
     
    ( K ) MEDICAL COLLEGE
     
    Medical College Trains The Staff Of The Health Sector.
     
  • 10. CONFLICT ARRISE TO THIS hospital
  • 11. This hospital Conflicts Arise Because Of Business Environment. Which Is External And Internal Environment.. 
    In External Environment
    In Internal Environment
    Political Environmental Factors
    Economical Environmental Factors
    Social Environmental Factors
    Technological Environmental Factors
    Customers
    Facilities
    Management
    Share Holders
    Employees
    Finance
     
  • 12. POLITICAL FACTORS
     
    Political Factors Influence for Raising the Conflict are:
     
    Lack in implementing the rule of Law
    Lack of Government Interest.
    Corruption
    Absence of Financial Institution
     
  • 13. ECONOMICAL FACTORS
     
    Unstable Monetary Policy
    Week and closed Economic System
    Inflation
     
     
  • 14. TECNOLOGICAL IMPACTS
     
    since we are in a third world country ,Lack Of Technological Improvement, Raises Conflict to Advance the latest Technology ,which increased Customers Satisfaction
  • 15. Internal factors
  • 16. CUSTOMERS
      Inequality among customers
     
    FACILITIES
    Outdated facilities.
    Doctors
    few specialist
    Equipments
    Not advance technology
    Not a clean Environment
     
  • 17. .
     
    MANAGEMENT
    Miss management. No objectives , no plane,
    no goal
  • 18. Internal corruption
    Staffs are not motivated
    no bonus
    no reward
    no extra time payment
    less salary 
     
  • 19. THE STRATEGIES: TO SOLVE THE CONFLICT
    ANALIZE THE EXTERNAL AND INTERNAL CONFLICTS THAT ARISES INTHE HOSPITAL
    MAKE A SHORT TERM PLANE FOR TO SOLVE CONFICT ARRISES FROM EXTERNAL AND INTERNAL ENVIROMENT
    MAKE A LONG TERM PLANE FOR FUTUR , TO AVOID THE CONFLICT OF INTERNAL AND EXTERNAL ENVIROMENT.
    MAKE SURE THE HOSPITAL ARE WORKING TO THE OBJECT MATTERS AND SUBJECT MATERS
    ADOPT A GOOD CORDINATION IN BETWEEN DEPARTMNET.
    ADOPT A GOOD COMMUNICATIONAL SKILL
    MOTIVATE THE STAFF
    IF THE HOSPITAL DOES NOT HAVE THE FINANCE SELL THE SHARE.
    MAKE USE OF THE COLLEDGE TO BULID THE MAIN POWER.
    CHANGE THE SOLGAN TO “NO DIFFERENCE BETWWEEN RICH AND POOR”
    MINIMIXED THE PROFIT AND MAXIMIZED THE SERVICE