INTRODUCTION OF (CDK) CDK Foundered On, 1978, With 10 Share Holders. Presently they Have 5 Shareholders. CDK Runs With Five Member Committee. The Committee Act for Improving Quality of the Hospital and advanced the service of the hospital.
INTRODUCTION This Project Is Based On Conflicts on an Organization Which Results In Mutual Negative Feedback.
Conflict Is Often Considered As A Negative Factor Which Has Constructive, As Well As Destructive Consequences. Conflict courses to fail Organizational Operation. It Is Believe That Each Organization Is Based On An Object Which They Can Achieve Their Goals. It’s True Each Organization Will Be Trying on Profit Maximization and to expand the Organization according, to Customers taste. It Is A Must For An Organization To Polish The Conflict According to, “The Best Practiced Of Business Ethics”. For This Project, I Have Chosen a Service Oriented Organization, Which is a Private Hospital, I Will Name As CDK. I did my Research by Experiencing, Service of a Private Hospital in INDIA. Being a Customer I had noticed the mismanagement of the hospitals and lack of service. In a week I got the permission from the management to do a research on CDK hospital
OBJECTIVES OF (CDK) To Maintain The Service According To The Technological Advancement. The “SLOGAN” is “CDK INJECT BATTER HEALTH SERVICES ”.
THIS HOSPITAL RUNS UNDER ADMINISTRAION DEPARTMENT PUBLIC RELATION DEPARTMENT FINANCE DEPARTMENT DOCTORS DEPARTMENTS HUMAN RESOURSES DEPARTMENT RESRCH AND DEVELOPMENT DEPARTMENT TRANSPORT DEPARTMENT MAINTANACE DEPARTMENT MAINTANACE DEPARTMENT NURSING DEPARTMENT MDICAL COLLEGE
ADMINISTRATION DEPARTMNET Administration is controlled by doctors, research, college and nursing department. Administration Department Deals With All The Staff Of The Organization. And Make Rules For The Staff. Head Of The Administration Is A Manager And Duty Of The Administration Is To Look After The Staff. And responsible departments (B) PUBLICRELATION DEPARTMENT Head Of The Public Relation Is Public Relation Officer. And Department Duty Is To Give And Maintain Better Service To Customers. This department deals with customers only. (C) FINACE DEPARTMENT Finance Department Deals With The Financial Aspect Of The Organization. This department deals with all the financial aspects of the organization.
(D) DOCTORS DEPARTMENT This Department Is Subdivided In To Medical Specialist. And deals with the Patients.
This hospital Conflicts Arise Because Of Business Environment. Which Is External And Internal Environment.. In External Environment In Internal Environment Political Environmental Factors Economical Environmental Factors Social Environmental Factors Technological Environmental Factors Customers Facilities Management Share Holders Employees Finance
MANAGEMENT Miss management. No objectives , no plane, no goal
Internal corruption Staffs are not motivated no bonus no reward no extra time payment less salary
THE STRATEGIES: TO SOLVE THE CONFLICT ANALIZE THE EXTERNAL AND INTERNAL CONFLICTS THAT ARISES INTHE HOSPITAL MAKE A SHORT TERM PLANE FOR TO SOLVE CONFICT ARRISES FROM EXTERNAL AND INTERNAL ENVIROMENT MAKE A LONG TERM PLANE FOR FUTUR , TO AVOID THE CONFLICT OF INTERNAL AND EXTERNAL ENVIROMENT. MAKE SURE THE HOSPITAL ARE WORKING TO THE OBJECT MATTERS AND SUBJECT MATERS ADOPT A GOOD CORDINATION IN BETWEEN DEPARTMNET. ADOPT A GOOD COMMUNICATIONAL SKILL MOTIVATE THE STAFF IF THE HOSPITAL DOES NOT HAVE THE FINANCE SELL THE SHARE. MAKE USE OF THE COLLEDGE TO BULID THE MAIN POWER. CHANGE THE SOLGAN TO “NO DIFFERENCE BETWWEEN RICH AND POOR” MINIMIXED THE PROFIT AND MAXIMIZED THE SERVICE