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Infrastructure Services Vendor
Infrastructure Services Vendor
Infrastructure Services Vendor
Infrastructure Services Vendor
Infrastructure Services Vendor
Infrastructure Services Vendor
Infrastructure Services Vendor
Infrastructure Services Vendor
Infrastructure Services Vendor
Infrastructure Services Vendor
Infrastructure Services Vendor
Infrastructure Services Vendor
Infrastructure Services Vendor
Infrastructure Services Vendor
Infrastructure Services Vendor
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Infrastructure Services Vendor

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Transcript

  • 1. VA Corporation Service Design for GoRR Corp.Swati Dogra | Swati Koul | Venkata Burugupalli Amit Sarda | Anant Damle Value Added Services Corp.VA Corporation
  • 2. Desktop Application Data Centre Introduction Introduction VAS Benefit Services Services Services• GoRR is a market leader in manufacturing with revenues of $4bn• 32,000 terminals spread across 10 locations in India and 25 locations in US, UK, Germany, Singapore, Philippines & China• 16 Captive DCs and 300 support IT Staff• IT as a cost-centre – recover $120m through chargeback.• Burgeoning IT Costs. Outsource Non-Core Business VA Corporation
  • 3. Desktop Application Data Centre Introduction VAS Benefit Services Services Services• Adhering to industry-standard security guidelines and compliance frameworks• Managing time-consuming and complex management lifecycles• Coping with high TCO• Tackling technology stagnation• Local Vendors lack the expertise to build enterprise-wide systems• Managing complexity and high overheads of multiple vendors High TCO and low SLA VA Corporation
  • 4. Desktop Application Data Centre Introduction VAS Benefit Services Services Services Centralised End-User With VAS Existing Remote EnablementManagementAutomated Onsite Problem TechniciansResolution Manage Multiple SLA Vendors Peace of Mind VA Corporation
  • 5. Desktop Application Data Centre Introduction VAS Benefit Services Services Services Right-to-Left Strategy Existing with VAS 37% Right-size IT support to 1:250 From existing 1:107 $ 15 m /yr $ 9.5 m /yr International Automatic Upgrades and Patches effective SLA Rate 25 rate CostVAS Advantage 692.623 Gold 338 15% 3.75 522.69945 1960.123 410.5263 Silver 260 50% 12.5 292.84211 3660.5263 279.1946 Bronze 208 35% 8.75 239.90796 2099.1946 3 Level SLA for each Location 1 25 1055.4495 7719.8439 (I’national) | (India) Domestic Gold – $ 449,000 | 273,000 /loc/mo effective Silver – $ 280,000 | 143,000 /loc/mo SLA Rate 10 rate Cost Bronze – $ 227,000 | 111,000 /loc/mo 307.377 Gold 150 15% 1.5 354.91803 532.37705 189.4737 Silver 120 50% 5 157.89474 789.47368 120.8054 Bronze 90 35% 3.5 124.51582 435.80537 1 10 637.32859 1757.6561 Low price of $ 9/ticket (Bundled Free Tickets 30,000/mo) Total 9477.5 Overhead 2000 50 1 1000 Gold 25 Saving 36.82% 2 600 Silver 15 3 400 Bronze 10 Save $4.5m* /yr or MORE on EUC VA Corporation
  • 6. Desktop Desktop Application Data CentreIntroduction VAS Benefit Services Services Services ServicesGold SilverMobilitySupport 24 x 7 Bronze Onsite Automated PC Image 24 x 7 16x5 remote Tools Lockdown Mgmt. onsite support Service Delivery VA Corporation
  • 7. Desktop Application Application Data CentreIntroduction VAS Benefit Services Services Services ServicesEmergency Comprehensive Remote Services App Support Support Automatic Focused License Mgmt. Escalation Training Support Offerings VA Corporation
  • 8. Desktop Application Application Data CentreIntroduction VAS Benefit Services Services Services Services Priority Response ResolutionL3 1 Urgent 30 mins 4 hours 2 High 1 hour 8 hours 3 Standard 4 hrs 2 daysAutomaticescalation L2 4 Low 1 day 5 days Remote Issue CoE resolution L1 Onsite 24 x 7 support in Service DeskPriority-1 35 locations Quick Response VA Corporation
  • 9. Desktop Application Application Data CentreIntroduction VAS Benefit Services Services Services Services 35% with VAS Existing with VAS • Faster Ticket resolution $ 15 m/yr $ 9.74 m /yr • Expertise in service handling SLA Base 32000 Overhead Effective Price Costs Gold 225 15% 4800 520.8333 745.8333 3580000 Silver 150 50% 16000 109.375 259.375 4150000 Bronze 112.5 35% 11200 66.96429 179.4643 2010000 100% 32000 Total 9740000 Overheads Saving 35.07% Service Desk Cost 3000000 Online Support Personnel 1000000 Infrastructure 1000000 Existing Total Overheads 5000000 Low SLA Gold 50% 2500000 Silver 35% 1750000 Bronze 15% 750000 Value for Money VA Corporation
  • 10. Desktop Application Datacentre Data Centre Introduction VAS Benefit Services Services Services Services• Unneeded 10 small data centres• Low utilization of IT infrastructure in data centres• Long provisioning times• High operational costs• Complex IT Infrastructure management• Large expenditure on vendor-specific point products “Too much flab” in the system VA Corporation
  • 11. Desktop Application Datacentre Data CentreIntroduction VAS Benefit Services Services Services Services with VAS • OPEX Proactive Consolidation Management • Optimised DCs • SLA On-demand Migration & Remote Automation Monitoring Existing • CAPEX • Low Virtualisation Utilisation Reliable, Efficient, Economical VA Corporation
  • 12. Desktop Application Datacentre Data CentreIntroduction VAS Benefit Services Services Services Services Large DC Small DC Optimised DCs VA Corporation
  • 13. Desktop Application Datacentre Data Centre Introduction VAS Benefit Services Services Services Services Professional Management Existing with VAS 2nd Yr (1st Yr) and Guaranteed SLA $ 20 m $ 10 m $5m 50% 75% Centre of Excellence (CoE)VAS Advantage Monthly Data Center Cost Hosts (divided over 3 year life) $18,416.67 Optimised Number of data-centres →4 Bandw idth $2,686.42 Cost benefit of Co- Space/Pow er/Cooling Netw ork (divided over 3 year $62,957.04 Location life) $2,222.22 Datacenter(m onthly) $86,282.35 Bundled migration (cost ANNUAL 1035388.15 $5m in 1st year) 4 Data Centres 4141552.59 “Cut” the FLAB VA Corporation
  • 14. Desktop Application Data CentreIntroduction VAS Benefit VAS Benefit Services Services Services 21%Total Savings Better SLA Optimised DCs$ 24.76 m/yr Comprehensive Automated Application Problem Support Resolution Partner with Success VA Corporation
  • 15. THANK YOU VA Corporation

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