Poka Yoka Techniques

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Use simple Baka-Yoke -"fool-proofing" or “idiot proofing” techniques

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Poka Yoka Techniques

  1. 1. Poka-Yoke Techniques<br />Use simple Baka-Yoke -"fool-proofing" or “idiot proofing” techniques<br />Anand Subramaniam<br />
  2. 2. 2<br />“The power of accurate observation is frequently called cynicism by those who don't have it.” <br />- George Bernard Shaw <br />
  3. 3. Poka-Yoke<br />
  4. 4. 4<br />Poka-Yoke Process Improvement<br />Methods<br />Customer knowledge<br />Poka- Yoke<br />Metrics & FUT<br />Process Knowledge<br />
  5. 5. Customer Knowledge<br />Internal <br />External<br />Intermediate customers<br />Consumers<br />Agree on “Critical Customer”<br />Cannot delight every customer<br />5<br />
  6. 6. Process Knowledge<br />“Be an order”<br />Direct observation<br />Spot the overlooked<br />6<br />
  7. 7. Metrics & FUT<br />Metrics<br />Verifiable<br />Relates to a standard<br />Past experience<br />External standard<br />FUT<br />Focus (bounds of analysis)<br />Urgency (full-time task)<br />Time compression (deadlines)<br />7<br />
  8. 8. Process Knowledge<br />Identify the key customers<br />Describe what constitutes value<br />(order winners, order qualifiers, order losers)<br />Convert attributes into metrics<br />Identify important / critical traits of the product<br />Identify the critical processes<br />8<br />
  9. 9. Process Knowledge (Contd.)<br />Document the process “as is”<br />Evaluate the process using the metrics<br />Determine how to improve the process<br />Implement the changes<br />Generate an action list<br />Repeat the process<br />9<br />
  10. 10. 10<br />“Try to learn something about everything and everything about something.”<br />- Thomas Henry Huxley <br />
  11. 11. 11<br />Good Luck<br />http://www.linkedin.com/in/anandsubramaniam<br />

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