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Poka Yoka Techniques

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Use simple Baka-Yoke -"fool-proofing" or “idiot proofing” techniques

Use simple Baka-Yoke -"fool-proofing" or “idiot proofing” techniques

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  • 1. Poka-Yoke Techniques
    Use simple Baka-Yoke -"fool-proofing" or “idiot proofing” techniques
    Anand Subramaniam
  • 2. 2
    “The power of accurate observation is frequently called cynicism by those who don't have it.”
    - George Bernard Shaw
  • 3. Poka-Yoke
  • 4. 4
    Poka-Yoke Process Improvement
    Methods
    Customer knowledge
    Poka- Yoke
    Metrics & FUT
    Process Knowledge
  • 5. Customer Knowledge
    Internal
    External
    Intermediate customers
    Consumers
    Agree on “Critical Customer”
    Cannot delight every customer
    5
  • 6. Process Knowledge
    “Be an order”
    Direct observation
    Spot the overlooked
    6
  • 7. Metrics & FUT
    Metrics
    Verifiable
    Relates to a standard
    Past experience
    External standard
    FUT
    Focus (bounds of analysis)
    Urgency (full-time task)
    Time compression (deadlines)
    7
  • 8. Process Knowledge
    Identify the key customers
    Describe what constitutes value
    (order winners, order qualifiers, order losers)
    Convert attributes into metrics
    Identify important / critical traits of the product
    Identify the critical processes
    8
  • 9. Process Knowledge (Contd.)
    Document the process “as is”
    Evaluate the process using the metrics
    Determine how to improve the process
    Implement the changes
    Generate an action list
    Repeat the process
    9
  • 10. 10
    “Try to learn something about everything and everything about something.”
    - Thomas Henry Huxley
  • 11. 11
    Good Luck
    http://www.linkedin.com/in/anandsubramaniam